digital as the key to embrace unlimited global opportunities
TRANSCRIPT
DIGITALThe key to limitless global opportunities
Charles Cassar Head of Legal
DIGITAL
…influences our industry
DIGITAL
…holdsthe key
to unlimited
global opportunities
The prizecontinues to grow
Net revenue - $2.4 billion, a
14% increase
An increase in processed
transactions of 14%, to
12.6 billion
A 13% increase in gross dollar
volume, on a local currency
basis, to $1.1 trillion
MasterCard – 1Q FY16 (comparison with same period 2015, source MasterCard Inc)
Visa Inc – 3Q FY16 (comparison with same period 2015, source Visa Inc)
Net revenue - $3.6 billion, a 6% increase
An increase in processed
transactions of 10%, to 19.8
billion
A 10% increase in gross dollar
volume, on a gross dollar
basis, to $1.3 trillion
Fintech startups hit 4,000 globally in 2015
Source: The Paypers
Total estimated venture capital investment rising
from about USD 2.4 billion in 2011 to more than USD
19 billion in 2015
Payment Institutions Processors
AcquirersBanks
IssuersCard Scheme
Consumers Merchants
The Digital Payments Ecosystem
Driving our industry forward,
potentially…
Digital Co-opetition
China UnionPay (CUP) and Visa Inc. signed a Memorandum of
Understanding (MOU) … with both parties agreeing to collaborate on payments security, innovation and
financial inclusion.
“Visa is delighted to be working together on
innovation as digital payments transform
commerce, resulting in safer, faster and more convenient
ways for consumers to pay…. The global payments industry
will benefit from these efforts.”
Charlie Scharf, CEO of Visa Inc.
Digital Perspectives
GeographicCustomer
Experience TechnologyEcommerce influenced
consumer and merchant
Greater expectations whilst pressure to
reduce costs
In-house, outsourced or combination
Digital Perspectives
OpportunitiesNew marketsAccelerated growthM&A
ChallengesCompliance / RegulatoryKYC / fraud preventionFinance / taxation
GeographicEcommerce influenced
consumer and merchant
Digital Perspectives
GeographicEcommerce influenced
consumer and merchant
OpportunitiesConsistency across channelsEngage, support 24/7Dynamically optimized customer journey
ChallengesImmediacy expectationSocial mediaEliminating friction
Customer Experience
Greater expectations whilst pressure to
reduce costs
Digital Perspectives
OpportunitiesInternet of things (IoT)Mobile commerceElectronic ID verification and biometrics
ChallengesLegacy architectureDisparate systemsControl, visibility and confidence in development
Customer Experience
Greater expectations whilst pressure to
reduce costs
TechnologyIn-house, outsourced
or combination
To summarise
Digital fueling industry growth
Geographic
Customer Experienc
e
Technology
Driving industry forward
Creating opportunities and
challenges
DIGITAL is the key to
unlimited global opportunities
