DIGITAL BY DEFAULT 2016DIGITAL INCLUSION IN HOUSING

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DIGITAL BY DEFAULT 2016

Housing Technology’s ‘Digital by Default 2016’ report will be the first significant technology report on digital inclusion in the UK social housing sector since our original 2012 report published with RaceOnline 2012. The report will:

• Cover how leading social housing providers have successfully adopted digital inclusion into their overall business strategies;

• Provide guidance for best practice around digital inclusion strategies in housing, and;

• Show the results of an online survey of all UK social housing providers and their views on digital inclusion and their strategies to support it.

The Digital by Default 2016 is being published in partnership with Go ON UK, the UK’s leading digital skills charity set up by Baroness Lane Fox.

The report will be launched at Housing Technology’s annual conference on 2-3 March 2016.

Importantly, the report’s sponsors and contributors will receive the contact details in real time (via email) of everyone downloading the report from Housing Technology’s web site.

IN-DEPTH CONTENTThe report’s content will include:

• The results of an online survey into what housing providers are doing about digital inclusion;

• A feature article on best practice for digital inclusion;• Case studies and contributed articles from leading housing

providers and IT suppliers;

• An introduction from the CEO of Go ON UK;• Profiles of selected housing providers and IT supplier’s digital

inclusion strategies and offerings;• Additional content from Go ON UK, including a ‘heat map’

of digital inclusion and a ‘DI toolkit’ from the London School of Economics.

The Digital by Default 2016 report will be distributed to all of Housing Technology’s 25,000+ readers and be available for download from the Housing Technology web site. Go ON UK will also be promoting and distributing the report to its large community of digital champions around the UK.

36 HOUSING TECHNOLOGY 2015 | IT STRATEGY | BUSINESS INTELLIGENCE | COMMUNITY NETWORKING | #housingtech2015

CORPORATE SPONSOR PROFILES

We help organisations around the world to

deliver outstanding public services.

From government departments to police forces

and from local councils to housing providers and

hospitals, we have an unparalleled understanding

of the challenges public services face as well as

the ever-changing needs of the people who rely

on them.

We combine this expertise with innovative

technologies and flexible service models to help

organisations of all sizes achieve more.

Our work helps to ensure that families get better

housing; communities are kept safe; vulnerable

people are protected from harm; patients stay

healthy; transport runs smoothly; emergency

services get to people faster; and those who need

financial support get it fast.

Every day, we make a difference to people’s lives.

The housing challenge

There is an increasing struggle to provide

adequate housing for people across a variety of

incomes. A growing mismatch between supply and

demand, and between cost and income, is piling

the pressure on governments, housing providers

and families alike.

Facing growing financial pressures, housing

providers are innovating to maximise the value of

their assets, fund more affordable housing, deliver

extended services or provide alternative options

coupled with improved service delivery to their

customers.

What we do

For over a decade, our purpose-built housing

software and consultancy has helped organisations

to get greater value from their assets and deliver

better services to residents. Our software can also

support organisations when delivering additional

services to clients, such as care and support.

We work with over 150 housing providers across

three continents helping to speed up repairs,

match people with properties quickly, maximise

income, deliver appropriate services to the right

people, and make it easier for residents to connect

with you.

Our flexible software and experienced consultancy

teams help to provide the right analysis of the

changing needs of families and employees so that

organisations can plan effectively for the future.

With over 35 years’ experience we are Orchard,

the UK’s leading independent provider of

specialist software solutions to the public and

social housing sectors – but our expertise is just

the tip of the iceberg. Continual investment in

our products, people and culture ensures that

innovation and customer experience are two of

the cornerstones on which our business, and its

success, is built.

Our philosophy is one of hard work, integrity and

reliability, both in our solutions and in the way

we conduct our business. With our welcoming

approach, we listen intently to customers’ needs,

establish connections and develop a unique,

flexible working relationship.

In a world increasingly dominated by electronic

communications, e commerce and impersonal

service, a company like Orchard still takes the

personal approach. We’ve set strong guiding

philosophies about the way we do business. Along

with our agile solutions, we have developed an

identity of which our staff and customers can be

proud.

What can Orchard do for you? Simply put –

we can make it easier for you to manage your

business.

Orchard Housing is an easy to use software

application, giving social housing organisations

a multi functional, comprehensive and up to date

management system in which daily tasks can be

carried out more simply, efficiently and quickly.

We remain as dedicated as we have always been

to providing agile and effective solutions – while

our hunger for innovation grows. We are always

open to new ideas, fresh thinking and imagination.

NORTHGATE PUBLIC SERVICES

TELEPHONE 01442 232 424

EMAIL marketing@northgate-is.com

WEBwww.northgate-ispublicservices.com

ORCHARD

TELEPHONE 0191 203 2500

EMAIL info@orchard systems.co.uk

WEBwww.orchard systems.co.uk

TWITTER@orchardsystems

/10 /11www.housing-technology.com

HOUSING TECHNOLOGY/MARKET INTELLIGENCE/DECEMBER 2014

Continuing housing providers’ focus on tenant services and channel shifting, self-service tools, apps and social media are the most likely technology areas for adoption or enhancements within the next 12-18 months. These areas are closely followed by internal and external collaboration tools, text messaging and tenant profiling.

Software for choice-based letting, ASB management and text messaging stands out as having been already implemented by many housing providers. At the same time, areas such as health and safety, GIS and mapping, and e-procurement appear to be some of housing providers’ lowest priorities.

PLANS FOR NON-CORE APPLICATIONS

APPLICATION PLANS

0% 25% 50% 75 % 100% 0% 25% 50% 75 % 100%

KEY

Very likely

Likely

Neutral

Unlikely

Very unlikely

Already implemented

KEY

Very likely

Likely

Neutral

Unlikely

Very unlikely

Already implemented

Choice-based lettings

Health & safety

BYOD

GIS & mapping

E-procurement (inc. S2P & P2P)

ASB management

Care & support systems

Regulatory compliance

Omni-channel services

Survey tools & tenant profiling

Text messaging

Collaboration tools (internal or external)

Social media (external)

Customer apps

Self-service tools (for tenants)

Outsourced IT services

Shared IT services

Virtualisation

XaaS (inc. IaaS, PaaS & SaaS)

Thin-client computing

Internet connectivity

Security

Business continuity & DR

Data management & governance

Mobile infrastructure services

It should be noted in the chart below that there is considerable overlap between some of the areas; for example, the implementation of a business continuity and disaster recovery service may be based on an outsourced or shared IT service.

With housing providers keen to implement or extend mobile working, it is fitting that the infrastructure to support this is a high priority. This is followed by a focus on data management and governance, reflecting the trend for housing providers to consolidate their data and applications in order to gain a ‘single view of the truth’.

Virtualisation and thin-client computing are the two areas of IT infrastructure that have already been most-commonly implemented, alongside outsourced or shared IT services as being the least likely to be adopted within the next 12-18 months.

IT INFRASTRUCTURE PLANS

IT INFRASTRUCTURE PLANS

HOUSING TECHNOLOGY 2014/15Market IntelligenceSEPTEMBER 2014

DISTRIBUTION

The Digital by Default 2016 report offers a range of promotional opportunities for housing providers and IT suppliers.

FULL-PAGE ADVERT

QUARTER-PAGE CORPORATE PROFILE

LOGO ON REPORT COVER AND ONLINE DOWNLOAD PAGES

INCLUSION OF A CONTRIBUTED ARTICLE OR CASE STUDY

INCLUSION IN THE REPORT’S MAIN FEATURE ARTICLE

COST (EXCL. VAT)

WIDESPREAD EXPOSURE TO THE UK SOCIAL HOUSING SECTOR

HALF-PAGE ADVERT

INPUT INTO THE ONLINE SURVEY QUESTIONS

REAL-TIME ACCESS TO ALL REPORT DOWNLOADS

HALF-PAGE CORPORATE PROFILE

SPONSOR

£6,000 £3,000 £1,500

CONTRIBUTOR SUPPORTER

NEXT STEPSPlease contact george.grant@housing-technology.com to discuss your involvement in the Digital by Default 2016 report.

HOW TO GET INVOLVED

ABOUT HOUSING TECHNOLOGY

/ ABOUT HOUSING TECHNOLOGYHousing Technology is the no.1 provider of IT, technology and telecoms news, comment, information and research specifically for the UK social housing sector.

/ IT STRATEGYEstablished in 2006, the bi-monthly Housing Technology magazine and the annual market intelligence report are required reading for anyone responsible for IT strategy and delivery within UK housing associations. Subscriptions to Housing Technology are free and available online from www.housing-technology.com.

/ COMMUNITY NETWORKINGThe annual Housing Technology conference and executive forum is now well-established as the leading technology event in the social housing sector. Housing Technology also runs a number of other smaller, topic-specific seminars and events throughout the year.

/ MARKET INTELLIGENCEHousing Technology publishes a series of annual market intelligence reports, white papers and bespoke research on behalf of housing associations and IT suppliers.

www.housing-technology.com

EDITOR Alastair TweedieEmail: alastair@housing-technology.comOffice: 0208 336 2293

PUBLISHERGeorge GrantEmail: george.grant@housing-technology.comOffice: 0208 336 2293

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