digital it maturity matrix · digital it maturity matrix . behaviours operating improving...
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DIGITAL IT MATURITY MATRIX
I
GD
P
Industry 4.0
Cyber physical Systems, IOT,AI,
networks
Industry 3.0
Automation, computers and
electronics
1960s
Industry 2.0
Mass production and electricity
1870s
Industry 1.0
Mechanisation, Steam & water power
1780s
4th Industrial Revolution
You Are
Here
Behaviours Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
Business Outcomes
Digital IT Maturity
DIGITAL IT MATURITY MATRIX
Behaviours
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
Business Outcomes
• Productivity applications are functional
• Poor responsiveness to changes in process requirements, scope and scale
•Productivity apps functional. •Poor resp to
changes in process req’s, scope & scale.
•Highly responsive and adaptable basic IT systems
• Highly responsive and adaptable basic IT systems
• Customer interaction mostly manual
• Sales, marketing & customer servicing functions have little or no automation
• Passive online presence.
• Frictionless, Hyper- personalised customer engagement.
• Digital Products • Highly responsive business
model underpinned by digital systems.
DIGITAL IT MATURITY MATRIX
•Cust Interaction mostly manual. •Sales, marketing &
servicing manual. •Passive online.
•Frictionless cust engagement. •Digital Products •Highly responsive
business model.
•Highly adaptable supply side business processes within existing business model.
•Supply side business processes meet current business requirements •Time consuming
reporting
•Good Cust experience •Optimised & efficient
demand side business processes •Active online presence
•Support for changes to business scale. •Slow responsiveness
to changes in process requirements & scope.
•Effective & efficient supply side business processes • Integrated supply
chain and dist.
Transforming Improving Operating
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
Skills & Competencies
•Market knowledge •Sales and marketing •Corporate governance
and leadership
•Commercial orientation • Industry Knowledge •Executive leadership
•Functional Technology Knowledge •Team leadership
Transforming Improving Operating
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
•Market knowledge •Sales and marketing •Corporate governance
and leadership
•Commercial orientation • Industry Knowledge •Executive leadership
•Functional Technology Knowledge •Team leadership
•Financial Mgmt. •Vendor Mgmt. •Results
orientation
•Collaboration & Influence •Strategic vision • Inquisitiveness
•Agility • Innovation •Change Leadership •Creativity •Complexity Mgmt.
Skills & Competencies
Behaviours
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
Value
Cost Reduction Value Creation
Val
ue
Cre
atio
n
Co
st R
edu
ctio
n
Behaviours
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
DIGITAL IT MATURITY MATRIX
Fatal Gap
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
DIGITAL IT MATURITY MATRIX
Behaviours
Two Speed
IT/Digital
Fatal Overlap
Behaviours
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
DIGITAL IT MATURITY MATRIX
Career Paths
1.
Behaviours
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
DIGITAL IT MATURITY MATRIX
Career Paths
2.
Behaviours
Transforming Improving Operating
Dig
ital
Fo
cus
•Passive web site •Limited IT support
for sales/marketing •Multiple BDs with
multiple data
•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support
systems
•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt
limited to BAU
•Monetised data •Deep learning
systems •Customer & Market
BI analytic systems
•Customer relationship system •Basic AI •BI data analytics
•Some supply side business processes automated and /or supported by IT
• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO
•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio
•Optimised/automated IT platform support for all supply side business processes • Continuous delivery
DIGITAL IT MATURITY MATRIX
Career Skills
match
