IS/ICT Strategy

Transformation through

technology

Agenda What is Digital Policing

Pillars of Digital Policing

Policing Trends and Drivers

Digital Journey Maps

Specific Projects

o CCTV and Access Control

o Drones

o Mobile Application

o Body-Worn Camera

What is Digital Policing

Digital Policing is the application of digital technologies to transform all aspects of

policing, enabling enhanced service delivery for all citizens, whilst also improving

internal operations and processes as well as inter-agency cooperation

Engage ourcitizens

Empower our police officers

Optimize our operations

Transform our services

EducationPublic safety &

national securityHealthGovernment

Digital Transformation pillars in line with Vision 2030

Situational

awareness

Provide access to

relevant contextual

information in order to

accurately identify and

assess threat, risk and

harm.

Digital Policing Framework / Journey

Unified search

Search for people,

vehicles, addresses,

phones, incidents,

photos, video, audio,

etc.

Resourcing,

Tasking & briefing

Assign tasks, view /

update tasks, view

related context (e.g.

incident), manage

appointments, receive

notifications and

briefings.

Incident

management

Create, view and

update incident,

person, vehicle,

location records.

Capture statements,

signatures and record /

submit form details.

Intelligence

management

Create view and

update intel records.

Link intel records.

Classify records.

Review, sanitise,

summarise, and share

intelligence.

Note taking

Create, manage,

search and share

notes, video and

audio.

Mapping

Integration

Ordinance Survey

maps, Gazetteer, View

officer, incident

locations. View

historical location data

and trends. Map caller

location.

Insights &

analytics

Self service analytics.

Historical trend

analysis. Analyse

phone and social

network data. Predict

future trends.

Supporting

services

Mobile devices,

mobile connectivity

and shared network

capabilities

Evidence

management

Collect and record

physical evidence,

video evidence, audio

evidence. Record

forensic samples.

Classify and tag

evidence.

Digital case file

Collate and review

evidence. Construct

case file. Case

collaboration. Review

and submission of

case files.

Communication

& collaboration

Presence, instant

messaging, group

messaging, online

workspaces. Support

for video streaming

and external

collaboration.

Electronic forms

Capture statements,

digital signatures and

other forms

electronically via

mobile device.

Adoption and Change Management

Policing Value ChainDigital technologies are radically transforming the traditional policing methods and protocols. Modern digital platforms are taking

policing to a new dimension where real time information sharing and insights from data would be the key to success.

Police Command and Control Center InvestigationDetention and

Custody

Prosecution and Case

Management

Traditional Activities

Growing Digital Footprint

• Respond to victim calls and register

complaint.

• Generate Case Id

• Dispatch of first line officers

• Communication with patrol officers

• Crime scene analysis

• Evidence gathering

• Suspects/ witness interrogation

• Area Search

• Link/ Network Analysis

• Advanced analytics

• Body worn cameras for evidence

collection

• Social Media Listening

• Digital Forensics

• Biometric Analysis

• Video Analytics

• Digital interrogation and recording

system

• Real time surveillance through CCTV

cameras and sensors across the city

• Crime data visualization on GIS system

• Real time alerts, search and crime recording

facility on mobile

• Real time collaboration

• Hyper Networked Cars and People

• Situational awareness through VR

• Arrest and De-arrest

• Booking into custody

• Interviews

• Prisoner escort and custody

services

• Information sharing between

prison and police station

• Custody Management System

• Detention Management

System

• CCTV surveillance and video

analytics for monitoring

prisoners

• Use of analytics for transport

scheduling and provision of

space for prisoners/ detainees

• Charging and case preparation

• Hearing and trial management

• Enforcing sentences and managing

offenders

• Victim and witness care.

• Digital case file and case workflow

management

• Productivity suite for court scheduling

and file sharing

• Data analytics for insights on historical

cases

• Remote testimony

• Integration with Court

Pillars of Digital Policing Citizens are demanding greater levels of interaction through greater amounts of channels than the traditional means

.

Digital Policing

Situational awareness system can help police to monitor law & order situation and

infer actionable insights from the data collected from cameras and sensors installed across sensitive locations.

04Empowering Visible Policing

Increasing use of mobile devices and applications to access information anytime,

anywhere on the field. Improve on field communication and collaboration. .

Being aware of events in the neighbourhood 01

03Multi channel communication with public including web, mobile and social media. Citizen play an active role in crime reporting and resolving community safety issues through crowdsourcing and crime reporting.

Encourage community participation

02Proactive actions to deter criminal activities based on data analysis through predictive modelling and machine learning algorithms

From Reactive to Pre-emptive Policing

Policing Activity Map

• Law and order awareness

• Respond to citizen crime

reporting

• Build confidence and trust in

society

• Neighborhood policing

• Enhance police legitimacy

• Standardization and integration

of siloed departments’

databases

• Anytime, anywhere information

access by migrating to cloud

• Unified communication

infrastructure

• Enterprise productivity and

mobility suite

Data Management and

Technology Operations Police Operations Citizen Engagement

Challenges in internal IT operations and Citizen Interfaces

Desc

rip

tio

nC

hall

en

ges

Dig

ital

So

luti

on

• Fragmented stand-alone IT

Systems

• No real time information sharing

• Create, retrieve and store data

• Data sharing across teams

• Managing IT infrastructure and

applications

• Data Security and Access

Management

• Crowdsourcing through Social

Media

• Social Sentiment Analysis

• Mobile Apps for feedback, crime

reporting and complain logging

• Lack of transparency between

citizens and public safety staff

• Public image enhancement

Desc

riptio

nC

halle

ng

es

Dig

ital S

olu

tion

Policing

Court

Financial Institutions Telecom Operators

Other Government institutions

Prison

Policing Journey map

• Real time victim location on GIS Map

• Automated resource dispatch

• Body worn cameras

• Biometrics and Digital Forensics

• Remote interrogation and recording system

• Real time alerts, search and crime/evidence

recording facility on mobile

• Digital case file and case workflow

management

• Use of advanced analytics for evidence

analysis

• BI dashboard for transport scheduling and

space management

• Mobility and collaboration tools for

managing cases and criminal profiles

• Remote testimony

Control room operators

receives call from victim/ witness

Get Arrest warrant against suspect

Digital Hotspots

Operator generates case id and allocate investigator/ first

responderVisit to crime scene and interrogate witness/victim/suspects

Collect evidence and update case

records

Make Arrest and handover to custody

officerAnalyse evidence and identify

suspects

Update Custody Records

Detain and manage custody

Prepare charge against the suspect

Get summon by court

Prepare file of evidence and update

case records

Sentencing by Court

Offenderrecord management

Transfer accused to court

Hearing and Trial

If convicted, Transfer to Prison

Transform

Public Safety

Digital Trends – Policing

Social media to communicate with

citizen, broadcast alerts, issue

advisories and seek feedback for

service improvement

Real time social listening and

Sentiment Analysis

Mobile app for crime reporting and

complaint registration

Predictive Policing - Data driven

operations for reactive to predictive

policing

Single source of truth through

integration of disparate systems

Cross agency integration

Analytics enabled 24X7 video

surveillance for situational awareness

and Response

Assertive policing – define SLAs for

police operations like reaching crime

scene, closure of cases and

investigation etc.

Community Policing - Active

participation of citizen in crime

reporting and investigation through

social media engagement

Situational awareness through

surveillance cameras and sensors

Real time alerts for agile command

and control center

Data visualization and geospatial

mapping

Statistical and predictive modelling

and exploration

Crime Pattern and trend analysis for

actionable intelligence

Insights driven resource allocation

and deployments

Quantifiable and measurable

response time and performance

standards

Streamlined, coordinated operations

Unified Field Communication

Learning and knowledge management

Cross agency, cross border

collaboration

Mobile command and control center

Digital filing of case and file sharing

capability among staff

Real time search and report generation

facility on mobile

Body worn cameras to collect evidence

of crime

Artificial intelligence for on field

intelligence and information collection

Digital forensics

Engage

citizens

Empower

Service

Personnel

Optimize

Operations and

Decision Making

Systems of Intelligence

Digital Transformation

Digital technologies are enabling police to be aware, informed and agile such that they are always prepared to respond to any threat to society

or violation of civil law and order.

Digital Policing

for Citizens

Digital Policing

for Officers

Pre-Phase 1 Phase 1 Phase 2 Phase 3

• 106 Sites with

surveillance cameras

• Drafting of Security

Protocols

2014/16

CCTV at Division:

Forensic Services

7 x sites:

• Piet Joubert Building

• Arcadia Lab (Andrew

McColm)

• KZN Ballistics Lab

• KZN Chemistry Lab

• Port Elizabeth

Forensic Science Lab

• Bothongo Plaza

West

• Silverton Lab

2017/18 to 2018/19

Division: Forensic

Services

3 x sites:

• Witbank

• Springs

• Thabazimbi

Firearms & Ammunition

o Specifications finalized for publication

o Multiyear Project to roll out to the

Firearms Stores country-wide

Police Stations

21 x prioritized Police Stations by

Protection & Security Services:

• Eastern Cape: Elliotdale, Kwazakele

& Qumbu

• Free State: Bayswater, Parkroad

& Bloemspruit

• KwaZulu-Natal: Folweni, Kwamashu

East & Pinetown

• Gauteng: Pretoria West,

Laudium & Alexandra

• Limpopo: Ritavi, Marble Hall &

Lephalale

• Mpumalanga: Bethal, Verena &

Kabokweni

• Western Cape: Mitchells Plain,

Nyanga & Phillipi

o Development of specifications in

process for the different categories

o Publication envisaged January 2018

Public Places Surveillance

• KwaMashu Control

room / building

construction envisaged

to be completed by

January 2018

• Specification to be

concluded for

publication by end of

Quarter 4 2017/18

CCTV and Access Control

Phase 1 Phase 2 Phase 3 Phase 4

o Research &

documentation

o SAPS user

requirements &

document the

needs

o Obtain template of

& compile a RPAS

Operational Manual

inclusive of all

twenty-five (25)

high level uses &

possible

applications of

RPAS in SAPS.

October 2017 to

March 2018January to

June 2018

April 2018 onwards April 2018 onwards

o Procure a number of

drones to test against

the Operation Manual

& business processes

with the assistance of

the CSIR.

o Identify & prioritize

the SAPS

environments with

RPAS requirements in

sequence of

implementation.

Evaluate needs

according to the

principal of addressing

as much of the

requirements with the

least amount of funds.

o Compile, publish,

evaluate and award a

RPAS Bid and contract.

o Identify and train

RPAS pilots in

prioritized

environments.

o Procure Drones,

software, training

and maintenance

services required.

o Register Drones and

RPAS pilots at the

Civil Aviation

Authority (CAA).

o Procure

decentralized

storage for

prioritized

implementation

sites.

o Implement procured

storage solution &

image management

solutions.

o Implement

prioritized sites,

compliance with

standardized RPAS

business processes,

RPAS Operational

Manual adherence to

documentation

requirements &

image & footage

management

requirements.

o Reporting processes

to ensure quality of

service, utilization,

CAA compliance &

SAPS return on

investment.

Drones

Phase 5

October 2018 onwards

o Monitor and inspect

compliance of

implemented sites.

o Ensure maintenance

cycles are complied

with.

o Monitor quality of

service regarding

training and

maintenance.

o Maintenance and

support of the

RPAS solutions.

o Update business

processes and

Operational

Manuals on Drones.

Phase 6

o Identify and

prioritize

new or

additional

RPAS

requirements

o Procure and

implement

new

requirements

October 2018

onwards

Phase 4Phase 1 Phase 2 Phase 3

Enabling Citizen Digital transformation Services

Crime Tipoff

USSD

Find My SAPS

Emergency

Messaging

capabilities

Know your rights

Vulnerable People

services

Complains on case

progress status

Online Enquiry

Services

Clearance Certificate

Wanted and Missing

person

Crime Statistics

Identified person

Know your duty

officer/Cop(Internal/

External)

Online Case

Reporting

Firearm enquiry

Second-hand

Goods dealership

renewals

Online Learner

Services

(External/internal)

Online application

2017-2018

October - December2017-2018

January - March

2018-2019

April - July

2018-2019

August - March

Mobile Application

Phase 1Definition of requirement

Phase 2Determine

Specifications

Phase 3Legal

considerations

Phase 4Procurement

Specialised Video Cameras

Procured 2016/2017:

35 procured by TMS

&received by ORS

62 procured by ORS &

awaiting delivery

• Comprehensive

Business Requirement

Specifications (BRS)

• Request for BRS done:

o 2017-06-12

o 2017-08-18

o 2017-09-14 (MI)

• Policies

• Procedures

2017-2018

August - January

2017-2018

February - March2018-2019

April - June

2018-2019

July - March

Type of technology to be

procured:

• Cameras

• Servers

• Network

infrastructure

• Storage space

• Rendering software

• Licenses

• POPI act

• RICA

• Bill of Rights

• Act to information

• IT Policy

• Procurement

• Compile Specification

• Hardware required

• Software required

• Compile Tender

• Publish Tender

• Award Tender

Body-Worn Cameras