camden.gov.uk

Let’s Get Digital –

How Camden is Building Government as a Service - Digital by Design, Open by Default

PSEICT conference 11th November 2014

John Jackson – CIO Camden Council (@johnjackson1066)

camden.gov.uk

Life Before Austerity

camden.gov.uk

• Local Authority in centre of London• Over £1Billion turnover• Circa £350 M controllable spend• Over 24,000 businesses• Over 220,000 residents• Circa 5000 employee’s• 600 plus different lines of business

Camden

camden.gov.uk

Context• Like all Councils we must save £150 M between 2012-

2018 from our bottom line• At the same time we need to deliver fundamental

transformation to tackle inequality, foster economic growth and deliver citizen centric services

• The challenges becomes harder because social and economic pressures are mounting as people live longer and populations expand & Citizen expectations of government services are rising driven by a transformation of consumer experience

• We cannot deliver this without innovation and this drove us to rethink our approach to Digital Strategy

camden.gov.uk

Digital Strategy

Democratic & Strategic Leadership

• Citizen and Business Focused Council - Use modern business intelligence / customer analytics (e.g. via Google) to develop policy & direct resources to maximum effect

• Civic dashboards – enable citizens to discover / explore decision making, use of resources for themselves using Council supplied Business Intelligence Dashboards and Open Data

• Inside-out and outside in engagement – use social media for crowdsourcing / crowd funding / Ideation / Hackathons to drive new ways of engaging the community and our partners in helping the Council ;

• Deliver Open Data about the Council that can be consumed by the myriad of free & commercial applications that are being developed to support us in nearly every aspect of our lives

Hanessing Economic Growth

• Digital skills – nurture & develop digital skills at school , and in adults; coding course for children ; connect business , HE / FE institutions with schools to share good practice ;

• Digital Business – helping businesses to get on line , support them become digital, foster innovation incubation, attract inward investment , driving transactions through an integrated Business Account

• Extend high capacity digital connectivity (including 4G) into CIP, business parks and new developments;

• Open Spaces Wireless – free access to the internet in designated areas around the Borough

• Apprenticeships and digital job creation – What more can be done through Camden sponsored initiatives to tackle worklessness and generate growth (eg Camden’s “Into Enterprise” initiative);

• Location services– maximizing Camden’s on line profile to attract visitors and consumer spending into Camden

Right first Time Service (Value for Money)

• One Camden Account joining up citizen and business data to simplify and streamline processes

• Digital Public Realm – Harness the potential of digital assets and smart devices to transform public services

• Channel shift to be more efficient, joined-up and slicker when delivering local services

• Agile workforce – mobile , collaborative and digital by default

• Maximise Income from Digital - explore opportunities from e-advertising, , single view of debt and digital philanthropy

Sustainable Neighbourhoods – Making Sure Non One Left Behind• Assisted access – Promote new approaches to the use of digital resources in libraries, resource centres,

schools, post office ; Where appropriate invest in IT that helps vulnerable groups including elderly and disabled residents (particularly at risk of isolation) benefit from advances in technology

• Maximize community access -, Libraries, Resource Centres, City Learning Centre provide high quality access o individuals and groups at risk of digital exclusion / poverty through new offer

• Effectively signpost resources – so those who don’t know what’s digital actually do and use it• Open up new channels (eg Digital Television & Mobile) to encourage wider take-up & tackle exclusion

Tackling Inequality through new solutions

• Joined up data - across services and organizational boundaries

• Predictive analytics - to aid in risk assessment and decision making

• Integrated infrastructures - to enable access and data sharing

• Camden Explorer – make Camden’s data searchable irrespective of where the data is stored

camden.gov.uk

Evolving forDigital

Build Digital Centres of Excellence

Strengthen organisational capabilities in business intelligence, agile

working, seamless government

Nurture Digitally Savvy Employees

Develop our leadership teams and staff so they understand the

opportunities offered by a digital future and can effectively use this

knowledge to deliver new business models

Deliver Open Systems / Open Source platform for Government

Accelerate drive Open Applications, Open API’s, Open Data delivered to

any mobile devices to enable information sharing and service

integration across different systems and organizations

Design Software from the Customers Perspective

Design and build from the Customer journeys and apply Agile Methods

Ensure “Digital Friendly” Policies

Build digital thinking into key policies and processes (particularly

procurement, service commissioning, planning and

economic regeneration)

Keep Information Safe

Build robust identity management and security systems to keep the

public’s data safe

Protect Privacy

Get data sharing and knowledge management right

Incubate Open Systems Alliance for government

Building an eco system between like minded authorities to accelarate

innovation and reduce costs

camden.gov.uk

Digital Strategy

ReimaginingGovernment

Citizen Driven

Services

Digital

Engagement

The focus of today’s presentation is on three key areas:-

camden.gov.uk

Citizen Driven Services

Integrated Patient CareAcross Sectors

Early Intervention, Improved Life Chances

Seamless, Multi Channel Transactions via citizen account

Accelerating Connectivity, Code Clubs & business account

camden.gov.uk

Citizen Driven Services

Using Customer Insight, Understanding Consumption & Costs to Deliver Services Differently,

Integrating, Collaborating Efficiently - Multi Agency / Cross Sector Teams

Digital by Default Workforce , Mobile, Paperless & Digitally Wired

camden.gov.uk

Reimagining Government Driven by IoT

Big Belly Bins – Waste Management

Toilet Flush Sensors – Independent Living

Smart Parking Bays - Enforcement

E-Tourism & location based services, Digital Ads

camden.gov.uk

Digital Engagement

Crowdsourcing You CutCitizen Facing Dashboards &

Open Data

camden.gov.uk

Building Government as a Platform for to transform the Public Sector

- Digital by Design, Open by Default

camden.gov.uk

BitCoin

The Power of Open API’sWhy bother automate banking when I can just replace banks through API’s? When we apply this to government its means lets not just automate govt but instead reimagine government through API’s

camden.gov.uk

Service Oriented Architecture

(SOA)

Architect for Flexibility

Why should government be locked into proprietary software designed for a different era Lets take control of user experience, business process and data storage through SOA.

camden.gov.uk

Why pay for the same stuff time and time again. Lets open source our apps and harness the crowd to scale it through an Open Systems Alliance

Harness the Potential of Open Source

Don’t outsource it, crowd source IT

camden.gov.uk

Disrupt Medieval Markets

Disrupt the UK Software & Services Market

Don’t be shaped by tired markets & inflexible solutions – but disrupt existing markets and create new ones.

Build interoperability into new government contracts ; incubate API’s in vendor platforms to transform processes ; create a new market to deliver what we need

camden.gov.uk

Don’t lock our data up

Harness The Power of Joined Up & Open Data

Lets Mash it up using next generation analytics, MDM & open data platforms

camden.gov.uk

Service Oriented Architecture

Ability to change how things look, how processes work and swap legacy systems in and out

Master Data ManagementLinking our data together across silo’s to

enable us to drive up data quality and mine data

Agile Workforce

• Mobile by default, electronic by default, unified communications by detault

Analytical Capability

Build breath taking dashboards that are driven by and responsive to the

requirements of services

Camden’s Government As a Platform

Identity Assurance

Using identity assurance to build services from different pieces of the jigsaw

Citizen Account

Intergrated point of access to services irrespective of channel and device

Hybrid Cloud Govt Open API’s

camden.gov.uk

Other Lessons Learnt

camden.gov.uk

There are information and security risks to manage –

but these should not prevent you doing

something or lead to treacle like IT

implementations where security forces rebellious (and high risk) behaviours

or simply costs a lot of money

Challenge Doom and Gloom

camden.gov.uk

Making it Happen – Agile Software Development

- Co-creation- Co-Designed with Customers

- Developed Iteratively- Bonding Across the Organisation

camden.gov.uk

Thematic Digital Centres of Excellence replace Old Style IT Departments

Agile Working

Customer Access & Channel Shift

Business Intelligence, Analytics & Open Data

Seamless Government

Cross Cutting IT Capabilities

camden.gov.uk

• Business Drive Digital Opportunity• Digitally Savvy Leaders• Digitally Skilled Staff• Digitally Progressive Policies• Evidence Based Policy Making• Embedding Digital Practices

Evolve the Organisation for Digital

camden.gov.uk

Other Key Enablers

4. Focus on Pace from the top

2. Importance of external challenge and Systems Thinking

3. Loosening up of “classic” organisational controls

5. Move to evidence based leadership

1. Digital woven into other Strategies at key trigger points

6. Integration of Services (including public Heath)

7. Changed behaviors & attitudes to Digital

8. Importance of leadership modelling & change champions

camden.gov.uk

We are at a tipping point for the public sector where we can save billions, drive better outcomes and meet rising expectations through digital…

So lets get digital …

camden.gov.uk

And :-1. Reimagine Government so we don’t just automate it we #Bitcoin IT

2. Lets not be defined by the market, but lets disrupt it #MedievalMarkets

3. Lets be Digital by Design and Open By Default #SOA #API’s #OpenSystems #GaaS

4. Don’t outsource IT, lets crowdsource IT #OpenSystemsAlliance #Opensource

5. Don’t lock our data up, lets mash it up!

camden.gov.uk

Let’s Get Digital –

How Camden is Building Government as a Service - Digital by Design, Open by Default

PSEICT conference 11th November 2014

John Jackson – CIO Camden Council (@johnjackson1066)