digital summit - facebook ads: right users, right time
TRANSCRIPT
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Facebook Targeting: Right Users, Right Time
Susan WenogradPartner – Five Mill
#DSCLT16 @SusanEDub
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Who I Am, Who We Are
• Me: 10+ years in digital in-house & agency-side for small & Fortune 500 businesses. Talk a lot about nerdy paid media things at conferences and play with data when I’m not.
• Five Mill: Cooperative agency of PPC pros with an average of 10 years experience, specializing in medium-to-large accounts.
#DSCLT16 @SusanEDub
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Let’s Talk About Targeting
Where people are physically
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Let’s Talk About Targeting
Where people are mentally
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Facebook vs. SearchSearch: User says,“Here’s what I want”
Facebook: Advertiser says,“You’re the one that I want” (hoo hoo hoo!)
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This Is Where Facebook Excels
It pinpoints physical location and personality “location” to help you reach exactly the type of person you want.
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We Are Gonna Talk About…
• User location as a mindset• User location as a physical presence• Tailoring creative based on these• Custom audiences• Lookalike audiences
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PSA: If you don’t have the pixel, you need it.
1. Tracks conversions2. Tracks what your visitors
are like and what they do3. Allows for retargeting
Also, have your address on your Facebook Business Page
#DSCLT16 @SusanEDub
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Targeting Types
Demographic: Age, gender, income, language
Geographic: Country, State, City, Radial, Specific Address
Interests: Likes, Interests, Pages & Business Pages Liked
Behavioral: People connected to, places visited, things purchased
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What Is Audience “Layering”?
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Audience Layering
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Bottom Line
Know who you want…and as importantly, who you don’t.
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Ad Sets: Segment Up Front & Over Time
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Let’s Get Physical
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You Are a Restaurant near PSU
Game Weekend.
The city swells with two types of users:
1.Students 2.Visitors/Alumni
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“Let’s Run the Same Ad For Everybody!!”
Sounds silly when you say it out loud.
(But most businesses do exactly that.)
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Evaluate Your Audience
• Needs of each audience type• How they are accessing FB• Targeting options based on the ad type
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Local Awareness Ad Types
The Good: CTA button options!
The Bad: Limited demo targeting: only age and gender.
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Need DifferencesTraveling In:“Tired of Tailgating? We Deliver!”
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Need Differences
Lives There:- Ad creative: “Students: Get 10% off with ID!”
Psst: It’s a Layer!
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Hyper-Local: Target By Event
• Set address
• Set Lifetime Budget so you can control start/end dates and times
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Bonus: Lead Gen
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Make Warm Audiences Warmer
Let’s Talk about Custom Audiences
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Custom AudiencesUse Facebook as supplemental conversation tool for your customers
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Custom AudiencesUse Facebook as supplemental conversation tool for your customers
#DSCLT16 @SusanEDub
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Make Warm Audiences Warmer
• How segmented is your email?• How segmented is your website?• How much data do you have?
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Custom Audiences: Email
Upload your email list segments into Facebook
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Custom Audiences: EmailCreate complementary, localized ad content to current customers
Great for: weather/seasonal, style preferences, supporting low in-store sales
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Custom Audiences: Email
Supplement Email Efforts:•Remarket to unopened emails•Test imagery and messaging in Facebook before using it in email •Segmented audiences based on how email was acquired: conferences, networking events, etc.•Target based on captured important dates: i.e., subscriber anniversary, birthdate, etc.
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Custom Audiences: Website Remarketing
Bonus: Use ads as a test for images and copy that you can then apply to your emails and site experience.
Anyone who visits your site: lowest level intent
People who visit specific pages: Product/service specific targeting, higher intent, higher conversion rates
People Visiting Specific pages but not others: Segmented audiences, even higher intent, i.e. shopping cart abandons
People who purchased: Upsells and testimonial requests
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Custom Audiences: LookalikesFind similar audiences based on site and email customers. Note: Larger audiences give better accuracy in matching.
Note: Don’t forget, you can add layering to get more specific!
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Custom Audiences: Website Lookalike
Find similar audiences based on site and email customers. Note: Larger audiences give better accuracy in matching.
Note: Don’t forget, you can add layering to get more specific!
Website Visitors
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Let’s Recap!User Location: Both the physical and psychographic sense
Messaging: Tailoring messages based on Location
Targeting: Knowing where they are, even if for brief periods
Supplement communication & learnings: Pass learnings back and forth with email marketing. Continue relationships with website visitors.
Use Custom Audiences: To continue relationships, and build new ones with like-users
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