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Digital Transformation at HSBC

March 2017

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47 Million customers

Objective

HSBC is one of the world’s largest banking and financial services organisations.

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71 countries 6,000 offices 4 Global businesses

HSBC is one of the world’s largest banking and financial services organisations.

Strategy

Overview

Purpose

“To be the world’s leading and most respected international bank”

“To be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realise their ambitions”

HSBC is big and complex

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Digital is transforming banking

50% increase in mobile and contactless payments in 2015 100% increase in cybercrime in 2015

Branch/ATM

Mobile Banking

Offline analytics

Real-time intelligence

Cash

Mobile Payments

Identity Documents

Biometrics

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HSBC is leading this transformation

We are investing over $ 1.3 bn in Digital Banking capability

Mobile FirstApple Pay & Android Pay

WeChat integration underway

Big Data & Real-Time AnalyticsCognitive technology and AI

Real time communication

Voice login for over 20 million customers

Touch ID across major marketsIndustry leading identity

verification

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Mobile

Cloud based

Integrated

Robust

Data driven

Core Banking Payments etc.

Automated, instrumented and

secure

We are building on a new technology platform…with Cloud at its heart

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We are using the right size partners and up to date technology choices which are right for the bank to innovate and accelerate delivery.

Using delivery partners to create a Cloud Delivery Capability…

Identifying business problems and helping solve them using new technologies such as Artificial Intelligence, Machine Learning, Big Data Analytics, Blockchain and new Digital User Experience technologies.  Using public cloud based environments with these tools on, providing rapid access to a sandbox to help collaborate and iterate on a solution. 

And our technology partners…

Supporting Innovation & Creativity

Accelerating Development & TestProvides fast access to scalable environments to support Digital pipeline development – provisioned on demand, using Infrastructure as Code principles

Agility - supporting organisations change to devops and aligning to cloud based technologies allowing the organisation to consume and adapt the best out of cloud

Production coming next… 

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DevOps Toolchain

GIT

Pull changes Publish build

Puppet/Ansible

Execute application deployment and manage settings across environments

Environments

Cloud Formation/Terraform / Packer

DEV Pre- Prod PROD

Deploy early and often to ensure higher quality and faster releases using repeatable, reliable, and managed automation

Patch update

Challenges:1. Hybrid Platform Config Management2. OS patch management3. OS image management – packer.io4. Security Vulnerability management

Provision platform

Jenkins

HSBC using up to date development methodologies, using new methods to deliver change and innovation to our customers.

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Security and Compliance come first

Business VPCs

Web ELB

Security group

Instances

App ELB

Security group

Data ELB

Security group

Private web subnet /ACL

Private web subnet /ACL

Instances

Private web subnet /ACL

Instances

Service VPCs

SVC ELB

Security Tools, Logging Access Control, Audit

Instances

SVC ELB

Automation & Orchestration Tools

Instances

VPC Peering

Direct Connect

S3

Audit, Logging Access Control Data

Core Banking, Payments etc.

Global Command Centre

AWS AWS

Business VPCs

Web ELB

Instances

Security gr oup

App ELB

Private Web Subnet / ACL

Service VPC

Instances

Instances

Security gr oup

Security gr oup

Private App Subnet / ACL

Private Da ta Subnet / ACL

Data ELB

SVC ELB

Insta nces

Security Tools, Log gi ngAccess Control, Audit

SVC ELB 2

Insta nces

Automation & Orchestra tion

ToolsVPC Peering

Direct Connect

Direct Connect

Internet

Appli ca tion Connectivity

Management Connectivity

Core Banking, Pa yments etc.

S3

Global Command Center

Audit , Loggi ng & Access Control Da ta

Internet

Direct Connect

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Welcome to banking at the speed of digital