digital transformation in the nhs - eyecademy
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201 West George Street,
Glasgow, G2 2LW
0844 335 0345
www.eyecademy.com
@eyecademyUK
Contact Us
Digital Transformation in the NHS
ClientNHS Scotland
IndustryHealthcare
Service OfferingStrategic RoadmappingData StrategySystem MigrationData Quality Data RemediationETL Data ModellingSchema DevelopmentDashboarding & Report Development
TechnologySAP Business ObjectsSAP Data MicroStrategySQL Server
Over the last 10 years, we have delivered a wide variety of solutions across all of the Local Scottish NHS Health Boards, as well as at a national level with NHS National Services Scotland. From streamlining data processes and creating self-serve & mobile BI environments, through to reviewing Data Quality & Health Board Reporting requirements, we are proud to be a preferred supplier across NHS Scotland.
NHS FifeBusiness Intelligence Platform Migration
NHS Fife required a trustworthy data partner who could manage multiple transitions of their BI environment, from upgrades of their SAP Business Objects platform, through to migrating to their new BI platform MicroStrategy.
Initially working with NHS Fife’s eHealth teams, we created a Business Objects Universe reporting on their MiDIS System. As our project developed over the next 3 years, we securely handled and migrated vast amounts of NHS Patient Data, working with NHS Fife’s internal teams to develop their Business Intelligence Environment. This included supporting their upgrade to SAP Business Objects v4.0, and creating a series of new Reports & Dashboards for departments such as Speech & Language Therapy, District Nursing, and IT Performance.
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201 West George Street,
Glasgow, G2 2LW
0844 335 0345
www.eyecademy.com
@eyecademyUK
Contact Us
When the Board looked to procure a more advanced visualisation and analytics software, we provided both expert guidance and review & options papers to assist their purchasing journey, ensuring that all considered platforms were fit for purpose in line with their bespoke needs. Once the Board chose MicroStrategy as their new tool, we were selected as the supplier of choice to manage the platform migration, due to our close partnership with MicroStrategy and extensive experience managing all aspects of the SAP Business Objects platform.
Working with the NHS Fife Board and the new vendor, MicroStrategy, we ensured the successful and smooth deployment of the new platform. Our support included redeveloping existing SAP BO reports with more advanced functionality and more impressive visualisations, in addition to providing extensive expertise & consultancy around the implementation of Trakcare Patient Management, allowing existing BI to connect to the new system with minimum disruption.
Sensitive Data CaptureIn a further project for NHS Fife, we were asked to develop a digital, mobile BI solution that could securely capture sensitive information gathered by their field-based Allied Professionals.
As the field-based Teams had access to iPads, we developed an iOS app utilising MicroStrategy, allowing them to access all required data forms in the patient’s own home while on patient visits. Gathering information through the MicroStrategy forms, the data is then automatically loaded directly into the NHS Database, bypassing the need for written forms to be taken back to the hospital and then input by other Team Members. Our new & secure digital method satisfied all required NHS security policies for the handling of personal & sensitive information, delivering a more efficient service and improving productivity, while retaining the security of patient information.
NHS Greater Glasgow & ClydeWaiting Times Data Quality Evaluation
In 2015, we were commissioned by the UK’s largest Health Board, NHS Greater Glasgow & Clyde to conduct a Data Quality Review of their Patient Waiting Times data.
Working with the Board’s Data Quality team, we classified and analysed their Data Quality issues and challenges that were arising from the Trakcare Patient Management system. From our analysis, we identified 11 manual processes that were currently in place to remediate 26 known Data Quality issues. Based on the uncovered Data Quality issues, coupled with our understanding of the logic behind the processes, we created automated versions of these processes and translated them into ETL and Report Logic within SAP Data Services and MicroStrategy. Once reports passed initial testing and were confirmed to be delivering the correct information, we built a series of metrics around each report, which calculated percentages of performance against the required compliance level. This new analysis now allows the Board to clearly identify where improvements could be made to reduce waiting times.
On completion, our client was delighted, and asked us to produce a further Strategic Roadmap to ensure consistent Data Quality for the entire NHS Greater Glasgow & Clyde Board, which we then rolled out across other areas beyond their waiting times data. Part of this Roadmap devised a structured report to aid future Data Quality Remediation. Handing over our work to the Board, our report helped them identify the steps necessary to achieve the required levels of Data Quality in the future, as well as identify any required toolsets, internal skillset, potential partners and solution providers, delivering future-proofed Data Quality across the full breadth of the NHS.
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NHS Greater Glasgow & Clyde New Information System Delivery In a second project delivered to NHS Greater Glasgow & Clyde, we delivered a new
Information System to improve the speed and ease of their data capture and extraction of KPIs. Previously, the Board was relying on a static monthly Excel spreadsheet and had little capacity to develop structured reports or deal with ad-hoc reporting requests, resulting in ineffective decision making that was impacting on patient care.
For this end-to-end project, we engaged initially in a scoping and consultation exercise to determine the best approach to proceed, including identifying the different KPIs and levels of data aggregation required. On advising the Board of the configuration of the new Information System, we engaged with key stakeholders to develop data models, dashboards and reports, ensuring that they met the Health Board’s specific needs.
The scope of our project included:
• Developing 5 combined data marts, including from Community Pediatrics, Child Adolescent, Health Services and Health Visitor departments, and then populating them with our own developed ETL processes.
• Leading the design of a full data model, based on the transactional database and required KPIs identified.
• Deploying SSIS packages into SQL Server, scheduling jobs in SQL Server Agent, and troubleshooting errors in SSIS packages.
• Storyboarding and designing Dashboards with MicroStrategy with the new data captured, to visualise actual measures against KPIs.
• Developing structured scripts for user acceptance testing, and providing user manuals and additional mentoring & knowledge transfer of the new Information System to new end-users who had little IT experience.
Our solution enabled the newly-trained clinicians to review & compare their data across each of the data-marts simultaneously, allowing them to identify high-risk patients that may require additional support. Further drilling into the data, the clinicians could follow up by identifying out of those patients, who were known to more than one service, creating a more efficient care environment while maintaining quality standards.
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201 West George Street,
Glasgow, G2 2LW
0844 335 0345
www.eyecademy.com
@eyecademyUK
Contact Us
NHS TaysideBusiness Intelligence Strategy Review Looking to streamline their BI processes and create a self-serve BI environment, we worked
with the eHealth team at NHS Tayside to conduct a full comprehensive audit of their BI environment, reviewing their current position and their aspirations for future improvements.
The initial review involved analysing all of their current BI tools and user groups, their structure and management of their data, the current outputs of their BI reports, and their existing capabilities and expertise. Undertaking the BI review, we supported NHS Tayside through:
• Providing a general outline populated by feedback from the review.
• Building a piece-by-piece model of the Board’s existing system, identifying opportunities for NHS Tayside to gain the greatest return on their BI investment.
• Reviewing the users of the current BI system, from report consumers to dashboard viewers, and gathering information on their geography, roles and responsibilities and what they were using BI for. Conversely we also identified users who should have been using BI, but were either unable to access it or were unaware that it existed.
• Reviewing the BI Sources that were spread out across the Board (the BI Archipelago), and all their contained BI reports, carefully identifying even the smallest reports that contained business-critical data that needed to be included in the wider strategy. Additionally, we identified any commonalities and data overlaps that could be streamlined, and also any existing extraction methods that were currently being utilised.
• Once the spread of BI was identified, we recommended the best BI software solution that met all stakeholder requirements, to form the foundation of a full BI Roadmap.
• Upgrading the board to the latest version of SAP Business Objects (v6.51), and conducting a Skills Gap Analysis to identify the in-house skills available. This allowed us to recommend a new model to take the new BI functionality forward.
• Identifying features within the software that were being under-exploited, which could provide NHS Tayside with significant savings and greater reporting capabilities.
• Delivering expertise and consultancy around the implementation of Trakcare Patient Management, aimed at allowing the existing BI infrastructure and reporting functionality to connect to the new system seamlessly.
Post-review, we developed a full BI Roadmap for the eHealth team, incorporating our findings, that built on the Board’s BI aspirations. Combining these with methodologies to maximise their ROI from their existing deployment, we broke down and detailed the key steps involved in achieving the new strategy, providing NHS Tayside with a future plan deliver a more efficient, self-serve BI environment.
On actioning our plan, we reduced NHS Tayside’s unwieldy 180 legacy Business Objects Universes down to 4, easy-to-manage Universes, with the number of scheduled reports reduced by 80%, from 17,000 reports to 3,500, and the number of required users at any one time reduced from 600 to 50. With the findings from our Skills Gap Analysis, training and support requirements were also more tailored, resulting in higher utilisation of their BI environment.
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201 West George Street,
Glasgow, G2 2LW
0844 335 0345
www.eyecademy.com
@eyecademyUK
Contact Us
NHS Western IslesCurrent & Future MI Reporting After our successful review of NHS Tayside’s BI environment, we were asked to undertake
a full review of the MI Reporting platform at NHS Western Isles, evaluating their current BI tools and assessing their future requirements.
Scoping their existing environment, we engaged directly with the Board’s key stakeholders, and reviewed the current platforms in use and their usage (QlikView & SAP Business Objects), the data available, the spread of their existing reports, the skillsets of the end users, and what their current rationale was for access to reports.
From our initial review, we identified the organisation’s requirements for MI reporting, and developed a roadmap to achieve this, which considered:
• Recommendations to how MI could be managed.
• An overview of all data within the organisation and a model of the required functionality – with considerations of how this could be achieved with an infrastructure that would meet all the needs of existing and future users.
• The tools and systems currently being utilised and what their limitations were, with recommendations being given regarding what tools and skills could enhance the organisations BI Environment.
• Creating a self-service model, which was considered in order to reduce contractor costs.
From our review, the NHS Western Isles were able to further utilise their existing QlikView deployment to a level that met the requirements of the Scottish Government and NHS National Services Scotland, which were aimed at producing monthly MI reports on KPIs around Waiting Times and Capacity Management.
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