Digital Transformation of a City Office

Director of IT

City of St. Louis Treasurer’s Office

Jerry Walker

Who am I?• Ball State University

o BS Telecommunication• Minor CS

o MS Information and Communication Sciences

• Healthcare IT Consultingo Start ups

• Technology Business planso IT restructuring

• MedCambioo 1 shot at being a millionaire!

• Director of ITo Over 15 years

It All Starts With…• Treasurer Tishaura Jones

o Vision• Leverage Technology – update office to 21st century• Update Parking Technology• Use Credit Cards• PCI and Security Compliance• Streamline Process for both citizens and Parking Violations Bureau• Create IT dept

o Need top person to champion change – Leadership

Parking Old Way• Dumb meters

o Mechanical partso Coins only -o LCD display – red or green

• Parking Enforcemento Old hand helds

• No system access

• Ticketingo No system checko Meter dictated ticketingo Tickets not viewable til next day

Parking Old Way• Backend office

o Old o 1 day to update from hand held to systemo Call for reports

• Collectionso Auditingo Loss of revenue

• Servicingo Known only physically

• Datao Lateo Flato Narrow

Parking Old Way• Consumers

o Ticketingo Their word against ourso Coins only

New Parking• Smart Single/Multi space Meters

o Cellular wirelesso Coinso Casho Credit/Debit Card

• Back Officeo Real time access to datao Live System alerts

• Meter offline• Credit card reader • Out of paper• Coin/cash jams

• Parking Enforcemento Live access to system on handheldso Checks system for payment before ticketingo Picture uploaded with ticket

New Parking• Auditing

o System Auditso Live update of revenueo Easy reporting of variances – easier to track losses

• Pay by Phoneo Park Louie mobile appo http://www.parklouie.com

Old Off Street Parking• Isolated systems

o De-centralized management• 1 person controlled all• Consumer frustration – long waits for changes

o Non-Scaleable

• Network non-PCI complianto High cost o 400K 1 time investmento 38K yearly

• Credit Cardo Non-existento Cash Only

New Off Street Parking• Data Center

o Centralized management• Access• Troubleshooting• Reporting• Faster response

o Scalable• Easily upgradable• QR Code – reservation

• PCI compliant Networko Hyperconverged Systemo 75K 1 time investmento 9K yearly

• Credit Cardo Part of systemo Pay on foot, booth, or gate.

21st Century Office • Caused Regional Change

o Claytono ESTLo Parkmobile – SLU, other parking vendors

• Streamlined Processo Consumers and PVB can access paymentso Eliminate guess work o Lowered ticketing – over 100k lesso Eliminated revenue discrepancies

• Office 365• Update PBX• Security

What’s Next? • Data Analytics

o Massive amount of DATA

Questions?Jerry Walker

Director of IT City of St. Louis Treasurer’s Office