Driving digital transformationwith the right balance between Artificial Intelligence and Human Interaction

Collab was founded with a clear strategy:

disruptive innovation in enterprise grade

contact centers, through new architectures

and business models. Today, with the

advances in cloud computing and AI, our

vision is more alive than ever.

Pedro Quintasfounder & member of the board at Collab

Collab is a European Multimedia Contact Center provider.

We are delivering Digital Transformation to businesses

for +15 years, alongside a solid network of partners all

over the world, in key areas of Telecommunications,

Banking, Healthcare and Government.

+ 500 Customersworldwide

+ 35000 Seats live concurrent

+ 100 Partnersin 40 Countries

Value proposition Ecosystem

Flexible deployment options

Contact Center and Unified

solutions available on Cloud,

Private Cloud

and On-Premises.

Partner Centric Model

We follow an indirect sales strategy with

worldwide partners that add their expertise

and local knowledge to our solutions.

All our products can be cobranded and

tailored to your local market needs.

Advanced Contact CenterEcosystem

Next generation contact center suite,

including AI-powered Sentiment Analysis

and Bot Flows.

WebRTC based Agents working from

anywhere, powered by Workforce

Optimization and Gamification strategies.A next generation contact center

with advanced modules

OneContact

CRM Connectors & CIH

Bot Flows

Quality Monitoring with Speech Recognition

and Sentiment Analysis

Gamification

Workforce Optimization

01

02

03

A voip business solution

with convergent extensions

Cloud PBX

++ Nubitalk

Cloud-based contact center service, pow-ered by Collab and hosted in Microsoft Azure public cloud. A web portal that in-tegrates voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). Tailored to each company needs, where you only pay for what you use.

Omnichannel and intuitiveCloud Contact Center

A 360º contact center management platform

that combines multiple communication channels: voice, video, e-mail, social media

and chat (WhatsApp, Facebook Messenger

and Skype). A unified customer experience that can be delivered to different scales and

business models.

Features • Self-service via IVR (Interactive Voice Response) and Bots

• Inbound, Outbound & Blended

• Voice & Screen Recording

• Intelligent routing, powered by AI to ensure perfect match agent/customer

• Quality monitoring with Speech Recognition & Sentiment Analysis

• Workforce Optimization

• e-Learning

• Gamification

• Real-time reporting via web browser & mobile apps

powered by CollabNubitalk

Our Cloud service for your Contact Center

Cloud-based contact center

service, powered by Collab

and hosted in Microsoft Azure public cloud. A web

portal that integrates voice,

video, e-mail, social media

and chat (WhatsApp,

Facebook Messenger and

Skype). Tailored to each

company needs, where you

only pay for what you use.

CRM Connectors

Customer Interaction Hub

CRM and Contact Centerworking together

In case you have an existing CRM

application running in your business, there

is the possibility of integration with leading CRM solutions. You can keep previous data

and automate all the processes.

Track your customer interactions

Use our built-in multichannel contact

management system – Customer Interaction

Hub (CIH), which allows to easily create and maintain a clear view of the profile and history for every client.

Quality monitoring

A tool to monitor the contact center quality

level, ideal to evaluate and improve agent performance while meeting company

goals. Supervisors can access to voice and

screen recordings, e-mails, chat sessions

and social media interactions in real-time.

Speech Recognition& Sentiment Analysis

This technology examines calls, assessing both the agent and client’s tone. It

transcripts voice into text to extract

relevant information such as intents

expressed through keywords or areas

that need improvement. The results are

indexed, searchable and can be used

to improve customer experience and identify selling opportunities.

Audio wavesAgent and Client audio, showing

volume variations, silence detection

and talkover

Speech to TextText Transcript of the perceived

conversation, in a searchable thread

Interaction detailsCall Information and Base Indicators in a

statistics format (General, Agent, Client)Keyword detectionView of the most used keywords

and respective selection in the

interaction timeline

Loyalty, motivation, fun

A disruptive approach that challenges

employees in their daily job through a

series of interactive gaming experiences aiming to boost motivation, improve performance and skills. Agents become

players, awarded by their progress and

achievements, in an appealing and fun

working environment, while meeting your company goals. It can be integrated with

third party contact center solutions.

Manage efficiently the scheduling of call centers teams

A management tool that aims to optimize contact center operations. It predicts volumes of future interactions based on previous history, and based on your desired

service levels, it sets ideal timetables, shifts,

breaks and generates reports in real-time.

It can be integrated with the other call

center solutions.

11

11

A new way to manage your corporate unified communications

A VoIP business solution that enables an

integrated management of physical, mobile and convergent extensions. It simplifies the

process of receiving and routing calls, while

managing multiple offices that may be

geographically dispersed.

Extension types

• Softphone

• Operator Console

• Mobile app

• Third party softphones

• IP phone

Ignite your campaigns

Quickly launch new rich-media campaigns and fully integrate them with your existing CRM or Collab Customer Interaction Hub (CIH).

Boost your sales

Increase contact rates with outbound dialers and create better sales opportunities with client history and sales scripts integrated in the same interface.

Simplify your IT

Refocus on your core business by moving to the cloud, saving time in maintenance and support tasks.

Revolutionize your customer engagement

Deliver consistent experiences across all channels and touchpoints (voice, video, chat, email and social media).

ourPromise

What Collab can do for your business

Customers and Partners Worldwide

* Negotiating or Meeting/Entering Contracts on a regional basis.

Partnership levels Benefits & Requirements

Reseller Program

Cooperative Marketing Budget

Lead Generation by Collab

Licenses for Demo / Development

Sales Goal Bonus

Technical Goal Bonus

Permission to customize

communication materials

(Co-Branding/Re-Branding)

Semesterly objectives

Minimum technical

professionals certified

Possibility of user training for

end customers

Commercially trained

sales team

PlatinumSilver IntegratorGold

TBD

TBD

TBD

TBD

TBD

TBD

1 2

TBD

Host

Co-branding Co-branding Re-Branding (Powered by Collab)

The mentioned table are a brief summary from the original version. For further details,

please consult the Collab Partner Program at partners.collab.com.

collab.com

info@collab.com

PT +351 210 927 840

UK +44 2037 501244

Av. D. João II, 43, 4th floor

1998-031 Lisboa

Portugal