digital workspace story
TRANSCRIPT
A digital workspace story
Adopting digital workspaces for
collaboration and productivity
Page
This morning…› Evolution Of Intranets.
› Technology Driven Approach.
› User Centered Approach.
› User centered design in practice.
› Q & A
/ Copyright ©2015 by Readify Limited2
Page / Copyright ©2015 by Readify Limited3
Evolution of intranets…
Welcome page
Document
management
Enterprise social
Internal links
Basic
communication
Information
discovery
Microblogging
Anywhere access
Page
Building an intranet…
Page
Technology driven approach…
Page
Define requirements…
Page
Choose a platform…
Page
Configure the product…
Page
Apply branding to it !
Page
Let’s start using it…
Page
Low user adoption..
Page
Not optimized
for your
business
Small or
minimal focus
on UX
Doesn’t reflect
my Identity
Page / Copyright ©2015 by Readify Limited13
A better approach…
Page / Copyright ©2015 by Readify Limited14
User centered approach
Page / Copyright ©2015 by Readify Limited15
What is success ?
Page
Road To Success…
“The road to success
is not a path you find
but a trail you blaze”
--Robert Brault
Page
Our approach
› Collect.
› Analyse.
› Recommend.
/ Copyright ©2015 by Readify Limited17
Discover
› Ease of use.
› Brand and identity.
› user testing.
Design
› Build & test.
› Deploy.
› User acceptance.
Deliver
Page
Discovery
› Workshops
› Every opinion
matters(survey)
› Understand & align
/ Copyright ©2015 by Readify Limited18
Collect
› Understand problems
› Estimate effort
› Compare different
solutions
Analyze
› Action priority matrix
› MVP
› Solution roadmap
Recommend
Page / Copyright ©2015 by Readify Limited19
How we collect information ?
Page
What is the first thing
you do in the morning?
Page
The ones you
receive.
The ones you
send.
The forgotten
ones.
Let’s talk a bit about emails…
Page
To manage
documents
To share
information
To help
you make
decisions
The tools you use:
Page / Copyright ©2015 by Readify Limited23
Paper and electronic forms.
Page / Copyright ©2015 by Readify Limited24
Means of communications.
Page / Copyright ©2015 by Readify Limited25
Old intranet…
What is it really
good for?
What don’t
you like about
it?
What kind of
content lives
there?
Page
Information
Structured vs.
unstructured
information
Information
discovery &
sharing
Archiving &
retention
policies
Page / Copyright ©2015 by Readify Limited27
Let’s rate our findings.
Page / Copyright ©2015 by Readify Limited28
News
Announcements
Internal Vacancy
Events
Policies and guidelines
How to
GM message
People DirectoryPhoto Library
Projects
Induction
Idea generation
Polls
Wall of Fame
Team sites
Office locations
Search
Classified
Suppliers
Social initiative
Team
Team Sites(Survey)
Yammer
File Migration
Self services
Induction-Quiz
Resource Management
TREC Moments
Co
mp
lexi
ty
Value
Action priority matrix
Page / Copyright ©2015 by Readify Limited29
Now we know what you need…
Page
Design
/ Copyright ©2015 by Readify Limited30
User experience Visual design Solution design
PageInformation architecture
Page
UX
› Describe actors
› Helps optimise the
user journeys
/ Copyright ©2015 by Readify Limited32
User personas
› Visualise the behavior
› Correctly set the
expectation.
User journeys
› Visualise the solution
› Less effort to change
than HTML
› Can be interactive
Wireframes
Page
A UX Example: Familiarity Vs. Ease Of Use
Page
Flight Booking UX Demo
Page
I Disagree, The Old Model Suits Me Better !
Page
Mobility
Do you have a
mobile
workforce?
What is your
mobile
strategy?
Choose what Is
suitable for
you.
Page
Visual design
Branding
guidelines.Wireframes.
Design
concept
/ Copyright ©2015 by Readify Limited37
Page
Solution
design
Use platform
capabilities &
best practices
Less
maintainability
effort
Go beyond
what is
available
Page
We’ve built you a digital workspace…
Now what?
Page
Content is king Feedback &
usage analysis
Add new
functionality
Page / Copyright ©2015 by Readify Limited41