The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3 These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC

7210250100 REV00

The world leaderin electric fi replaces

Owner’s Manual

Catalogue Numbers:

DFOP25

Serial Number: Model number:

Valued Customer, Thank you and congratulations for purchasing a Dimplex electric fi replace. Over the years, valuable memories will occur around the warmth and comfort of your fi replace. Thank you for allowing our product to be the backdrop for those special moments.

The information regarding the model ofyour fi replace can be found on the ratinglabel located on top of the unit.

If you have any technucal questions regarding the operation of your fi replace, or require service for yourfi replace contact Dimplex North America customer service at 1-800-DIMPLEX (1-800-346-7539)

Fig.1

Fig.2 Fig.3

A

B

C

(11.8)(25.2)

(27.8)

640mm 300mm

703mm

Fig.4 Fig.5

Fig.6 Fig.7

Fig.8

Fig.9

Fig.10

Fig.11

Fig.12

Fig.13

Fig.14 Fig.15

Fig.16 Fig.17

Fig.18

EN.....................................................1

FR .....................................................5

ES ....................................................10

Electrical connection.

WARNING – THIS APPLIANCE MUST BE EARTHED.

This fi replace must be used on an AC ~ supply only and the voltage marked on the fi replace must correspond to the supply voltage.Before switching on, please read the safety warnings and operating instructions.PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE

Do not put plastic components into a dishwasher.Only slide out the drawer when the water tank needs to be fi lled or a lamp needs to be changed otherwise you will inadvertently alter the water level and the fl ame eff ect operation.Only use tap water in this appliance with a maximum hardness of 10 dH .Always ensure that the fi replace is sitting on a level fl oor.If you intend not using the appliance for longer than 2 weeks, drain the water from sump and water tank and dry the sump.Once installed, never move this fi replace or lay on its back, without draining the water from sump and water tank.The water tank, sump, sump lid, tank cap and air fi lters must be cleaned once every two weeks, particularly in hard water areas.The fi replace appliance should never be operated if the lamps are not working. The lamps should be regularly inspected as described under ‘Maintenance’ and ‘Changing lamps’.

Installation Instructions Ensure that all packing items are removed (read any warning labels

carefully).

Retain all packing for possible future use, in the event of moving or

returning the appliance to your supplier.

To reduce heat losses and to prevent any chimney updraught aff ecting

the operation of your fi replace we recommend that the chimney fl ue

is blocked off , ensure that there is a slight gap for ventilation.

To install the appliance;Hold the fi replace by the sides of surround and gently manoeuvre into position. Plug the fi replace into a 15amp/120 volt outlet. Ensure that the supply cable exits at the front of the fi replace, at the right or left hand corner to suit your supply socket location and is not trapped under the fi replace such that it might cause it to be damaged.Before switching on the appliance, please read the following instructions.Before using the manual controls fi rstly fi ll the water tank (See

‘Maintenance’, ‘Filling the water tank’).

Manual Controls. The manual controls are located behind the drawer.(See Fig.2 for Manual Control lay out)Switch ‘A’:- Controls the electricity supply to the fi replace.Note: This switch must be in the ‘ON’ ( I ) position for the fi replace to operate with or without heat.Switch ‘B’:- Controls the function of the fi replace.

Press once to turn on fl ame eff ect. This will be indicated by one beep.Although the main lights operate immediately it will take a further 30 seconds before the fl ame eff ect starts.Press again to give fl ame eff ect and half heat. This will be indicated by two beeps.Press again to give fl ame eff ect and full heat. This will be indicated by three beeps.Press again to return to fl ame eff ect only.This will be indicated by one beep.Press to put fi replace in to standby mode.

This will be indicated by one beep.Control Knob ‘C’:- Controls the intensity of the fl ame eff ect.

Turning the control knob clockwise increases the fl ame eff ect, turning the control knob anti-clockwise will decrease the fl ame eff ect.

General. Unpack the fi replace carefully and retain the packaging for possible future use, in the event of moving or returning the fi replace to your supplier. The Remote Control and batteries are packed separately in the carton.The fi replace incorporates a fl ame eff ect, which can be used with or without heating, so that the comforting eff ect may be enjoyed at any time of the year. Using the fl ame eff ect on its own only requires little electricity.This model is designed to be installed in a surround or into a wall recess.Before connecting the fi replace check that the supply voltage is the same as that stated on the fi replace. Please note: Used in an environment where background noise is very low, it may be possible to hear a sound which is related to the operation of the fl ame eff ect. This is normal and should not be a cause for concern.

IMPORTANT: THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE

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IMPORTANT INSTRUCTIONSPlease Retain This User’s Guide For Future ReferenceWhen using electrical appliances, basic precautions should always be followed to reduce the risk of fi re, electric shock, and injury to persons including the following:1. Read all instructions before using this fi replace.2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. High temperatures may be generated under certain abnormal conditions. Do not partially of fully cover the front of this heater3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the unit is left operating and unattended.4. Always unplug the fi replace when not in use.5. Do not operate with a damaged cord or plug, or if the heater has malfunctioned, or has been dropped or damaged in any manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair.

CAUTIONRISK OF ELECTRIC SHOCK

DO NOT OPENNO USER-SERVICEABLE PARTS INSIDE

6. Do not use outdoors.7. This fi replace is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall into a bathtub or other water container.8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffi c area and where it will not be tripped over.9. To disconnect the unit, turn the controls off , then remove the plug from the outlet.10. Always use properly grounded, fused and polarized outlets.11. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fi re, or damage to the heater.12. To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.13. All electrical heaters have hot and arching or sparking parts inside. Do not use in areas where gasoline, paint, or fl ammable liquids are used or stored or where the unit will be exposed to fl ammable vapors.14. Do not modify the fi replace. Use it only as described in this manual. Any other use not recommended by the manufacturer may cause fi re, electric shock or injury to persons.15. To reduce the risk of electric shock, this appliance must be grounded. Avoid the use of an extension cord. Extension cords may overheat and cause a risk of fi re. If you must use an extension cord, the cord must be No. 14 AWG minimum size and rated no less than 1875 Watts.16. Do not burn wood or other materials in the fi replace.17. Always use a certifi ed electrician should new circuits or outlets be required.18. Disconnect all power before performing any cleaning, or relocation of the unit.19. When transporting or storing the unit and cord, keep in a dry place, free from excessive vibration and store so as to avoid damage.20 If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualifi ed persons in order to avoid a hazard.21 The heater must not be located immediately below a socket-outlet.22. Do not use this fi replace in series with a thermal control, a program controller, a timer or any other device that switches on the heat automatically, since a fi re risk exists when the fi re is accidentally covered or displaced.23. In the event of a fault unplug the fi replace.24. The appliance must be positioned so that the plug is accessible.

SAVE THESE INSTRUCTIONS

When the water tank is empty the main lamps go out. See instructions under ‘Maintenance’, ‘Filling the water tank’. When this procedure is complete, the main lamps will illuminate but it will take 30 seconds before the fl ames return.

Remote Control Operation

On the control panel, Switch A (see Fig.2) must be in the ‘ON’ ( I ) position in order for the remote control to operate. There are 3 buttons on the remote control. (See Fig.7)To operate correctly the remote must be pointed towards the front em-ber bed.The remote control functions are as follows:

Press once to turn on ember bed only.

This will be indicated by one beep.

Press once to turn on Half heat and ember bed.

This will be indicated by two beeps.

Press again to turn on Full heat and ember bed.This will be indicated by three beeps.

Standby

This will be indicated by one beep.

Battery Information.

1. Unclip the battery cover on the back of the remote control. (See Fig.7)2. Install AAA batteries into the remote control.3. Replace the battery cover.

Discard leaky batteries.Dispose of batteries in the proper manner according to provincial and local regulations.Any battery may leak electrolyte if mixed with a diff erent battery type, if inserted incorrectly, if all the batteries are not replaced at the same time, if disposed of in a fi replace, or if an attempt is made to charge a battery not intended to be recharged.

Thermal safety cut-out

A thermal safety cut-out is incorporated in the fan heater to prevent damage due to overheating. This can happen if the heat outlet is restricted in any way. If the cut-out operates, unplug the fi replace from the socket outlet and allow approximately 10 minutes before reconnecting. Before switching the fi replace back on remove any obstruction that may be restricting the heat outlet, then continue normal operation.

Tips for using your appliance.

1. Only pull out the drawer when its time to refi ll the water tank or change a lamp, otherwise it may lead to excess water in the sump and reduced fl ame eff ect. If this happens empty the water from the sump as instructed under ‘Maintenance’. 2. With the fl ame setting on minimum the unit will use approximately 40ml of water per hour and will last 3 times as long than when it is at maximum fl ame setting. 3. Do not tilt or move the fi replace while there is water in the tank or sump.4. Make sure that the fi replace is on a level fl oor.5. The fl ame control knob ‘C’ (Fig.2) may be turned up or down to give a more realistic eff ect. 6. Sometimes the fl ames appear more real when the fl ame control knob is turned down.7. Give the fl ame generator some time to react to changes you may make on the fl ame control knob.

Maintenance

WARNING: ALWAYS DISCONNECT FROM THE POWER SUPPLY

BEFORE ATTEMPTING ANY MAINTENANCE

Changing lamps.

If a large amount of the smoke appears grey or colourless it may be that one or more lamps have failed. You can check for lamp failure as follows.1. Leaving the fl ame eff ect on, open the drawer fully, gently pull the drawer fully out by the tab. (See Fig.3)2. View the lamps from a distance in front of the fi replace and observe

which lamp needs to be changed.3. Put Switch ‘A’ in the ‘OFF’ position, and unplug the fi replace from the mains.4. Leave the appliance for 20 minutes to allow the lamps to cool down before removing them.5. Remove the water tank by lifting upwards and place in a sink.6. Remove the sump as described in the Cleaning Section.7. Remove the defective lamp, by gently lifting vertically and disengaging the pins from the lamp holder, (See Fig.4 and 5). Replace with a Mystic original, 12V, 50W, Gu5.3 base, 8º beam angle, coloured lamp. Purchase the lamps from your local supplier.8. Carefully insert the two pins of the new lamp into the two holes in the lamp holder. Push fi rmly in place. (See Fig.4 and 5). 9. Replace the sump and water tank and carefully close the drawer.10. Switch on.

Filling the water tank.

When the water tank is empty, fl ame and smoke eff ect shuts off , and you will hear 2 audible ‘beeps’. Follow these steps to refi ll:1. Press Switch ‘A’ to (0). (See Fig.2)2. Pull out the drawer as far as possible by the tab. (See Fig.3)3. Remove the water tank by lifting upwards and outwards. 4. Place the water tank in sink and remove cap, Anti-clockwise to open. (See Fig.6)5. Fill tank with fi ltered tap water with a maximum hardness of 10

dH only. This is necessary to prolong the life of the fl ame and smoke producing unit.In situations with a higher water hardness, the water should be fi ltered (for example with a Maxtra fi lter). Do not use a decalcifi er.

6. Screw the cap back on, do not overtighten. 7. Return the tank to the sump, with the tank cap facing down and the fl at side of the tank facing outward. 8. Press Switch ‘B’ once to turn on fl ame eff ect. (See manual control section and Fig.2).9. Press Switch ‘A’ to ‘ON’ ( I ) position. (See Fig.2)10. Gently push the drawer back in as far as it will go.

Cleaning.

WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE

CLEANING THE FIREPLACE.We recommend cleaning the following components once every 2 weeks, particularly in hard water areas:-Water Tank, Sump and Seal, Sump lid, Tank cap and seal, Air fi lter.For general cleaning use a soft clean duster – never use abrasive cleaners. To remove any accumulation of dust or fl uff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan fi replace.Water tank

1. Remove water tank, as described earlier, put into sink and empty water.2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention to the rubber ring in the outer groove and the centre rubber seal. 3. Put a small quantity of washing up liquid into the tank, refi t the cap and shake well, rinse out until all traces of washing up liquid are gone.4. Refi ll with tap water with a maximum hardness of 10 dH only, replace the cap, do not overtighten. 5. Do not use a decalcifi er when cleaning the appliance, this may shorten the lifetime of the smoke unit. Sump

1. Press Switch ‘A’ to the ‘OFF’ (0) position2. Gently pull the drawer out as far as possible. (See Fig.3)3. Remove the water tank by lifting upwards.4. Disconnect the electrical connector, located on the left side of the sump, by fi rst loosening the two retaining screws and gently withdrawing the connector. (See Fig.8)5. Release the lower sump locking tabs by turning 90º, this allows the sump to be lifted completely from its location. (See Fig.9)6. Gently lift up the sump assembly, taking care to keep level so as not to spill any water. Sit the assembly in the sink. (See Fig.10)7. Release the two upper sump locking tabs by turning 90º, then lift off the sump lid. (See Fig.11)

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Troubleshooting

Symptom Cause Corrective Action

The fl ame eff ect will not start.

Mains plug is not plugged in.Switch A is in the ‘ON’ (I) position, but mode Switch B has not been pressed. (See Fig.2)Low water level.Low voltage connector not connected properly. (See Fig.8)

Check plug is connected to wall socket correctly.Press Switch B once for fl ame eff ect. (See Fig.2)

Check the water tank is full and there is water in the

sump.Check that the connector is inserted correctly. (See Fig.8)

The fl ame eff ect is too low. Flame eff ect control knob is set too low.(See Fig.2)The water in the sump may be too high due to the drawer being opened and closed a number of times, water tank removed a number of times, or the fi replaceplace has been moved.Metal Disc at the base of Sump might be dirty (See Fig.13)

Increase level of fl ame by turning Control knob C to the left slowly. (See Fig.2)

If water level in the sump is more than 40mm, the sump should be removed and emptied in the sink.

Clean Metal Discs with soft brush supplied. (See Fig.13) See ‘Maintenance.’ for a step by step procedure.

Unpleasant smell when unit is used.

Dirty or stale water.Using unfi ltered tap water.

Clean the unit as described under maintenance.Use tap water with a maximum hardness of 10 dH only.

The fl ame eff ect has too much smoke.

Flame eff ect setting is too high. Turn the fl ame eff ect Control knob C to the right until it is at minimum and slowly turn to the left, about ¼ a turn, at a time. Give the fl ame generator some time to adjust before increasing. (See Fig.2)

Main lamps are not working and there are no fl ames or smoke.

There is no water in the tank. Follow instructions under Maintenance, ‘Filling the water tank’.

Check the plug is connected to wall socket correctly.Switch ‘A’ Fig. 2 is in the ‘ON’ ( I ) position.Press switch ‘B’ Fig.2 until you can hear one beep only, for fl ame eff ect.

8. Carefully tilt, as shown, so that the liquid drains out of the sump. (See Fig.12)9. Put a small amount of washing up liquid into the sump, and using the supplied brush, gently clean all surfaces including the metal disc and the rubber seal located in the top grooved surface. Do not remove the

rubber seals. (See Fig.13 and 14)10. When cleaned, thoroughly rinse the sump with clean water.11. Clean the outlet surface of the sump lid with the brush and fl ush out thoroughly with water. (See Fig.15 & 16)12. Reverse the above steps to reassemble.Air fi lter.

1. Gently pull the drawer out as far as possible. (See Fig.3).2. Press Switch ‘A’ to the ‘OFF’ (0) position (See Fig.2)3. Remove the tank and place in a sink with the cap facing upwards.4. Gently slide upwards the air fi lter plastic holder. (See Fig.17)5. Remove the fi lter combination from the plastic holder. 6. Gently rinse with water in the sink and dry with fabric towel before returning.7. Replace the fi lter combination making sure that the course black fi lter is in contact with the plastic holder. (See Fig.18)8. Replace the tank.9. Press Switch ‘A’ to the ‘ON’ ( I ) position (See Fig.2).10. Close the drawer fully.Recycling.

For electrical products sold within North America. At the end of the electrical products useful life it should not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.

After Sales Service

Should you require after sales service, please get in touch with the supplier through whom you purchased the appliance.

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Two Year Limited Warranty

Products to which this limited warranty applies. This limited warranty applies to the following models of your newly purchased Dimplex electric fi re-place DFOP25 and to newly purchased Dimplex fi replace surrounds (mantels) and trims. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of theproduct only and is not transferable.

Products excluded from this limited warrantyLight bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. Products purchased in Yukon Territory, Nu-navut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fi tness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair.

What this limited warranty covers and for how long Products, other than fi replace surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the fi rst purchase of such products.

Dimplex fi replace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Dimplex warrants such products to be free from defects in material and workmanship for a period of 1 year from the date of fi rst purchase of such products. The limited 2 year warranty period for products other than fi replace surrounds (mantels) and trims and the limited 1 year warranty period for fi replace surrounds (mantels) and trims also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so theabove limitation may not apply to the purchaser.

What this limited warranty does not coverThis limited warranty does not apply to products that have been repaired (except by Dimplex or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper main-tenance or handling, or operation with an incorrect power source.

What you must do to get service under this limited warrantyDefects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited war-ranty service requires a proof of purchase of the product.

What Dimplex will do in the event of a defect?In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited war-ranty period for products other than fi replace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:• Dimplex will in its sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.• Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.• For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for all labour and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48km) from the closest service depot of Dimplex’s dealer or service agent; and (ii) the purchaser is solely responsible for providing clear ac-cess to all serviceable parts of the product.• For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the pur-chaser’s specifi c request and expense at Dimplex’s then-current rates for such services. Dimplex will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (orany replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labour costs. Such costs shall be the purchaser’s responsibility.

What Dimplex and its dealers and service agents are also not responsible for:IN NO EVENT WILL DIMPLEX, or ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO the PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHERBASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CON-NECTION WITH THE SALE,MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS directors , ofi cers , or AGENTS HAVE BEEN ADVISED OF THE POS-SIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, or ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR any DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.

How State and Provincial law apply This limited warranty gives you specifi c legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.

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[c]A Division of GDCAll rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of GDC.

Opti-myst is a trade mark of GDC Group Ltd.This product is protected by one or more of the following patents: PCT/ EP2005/009774, PCT/ EP2007/002207, GB0717773.6, GB0717772.8, GB0717770.2, GB0809322.1. The design of this product is protected by EU Design Rights

(c)2009 Dimplex North America Limited

Dimplex North America Limited

1367 Industrial RoadCambridge,Ontario,Canada,N1R 7G8

1-888-346-7539

Approved for use in the United States and Canada.Printed in Ireland