dio tfm presentation - audit.wales workshop... · dio tfm service delivery . background cont’d...
TRANSCRIPT
DIO TFM Presentation
DIO TFM Service Delivery
DIO TFM Service Delivery
Background
• The DIO was created on 1 April 2011 following the Strategic Defence
Review by Lord Levene. His recommendations led to the MOD being
reformed to become more efficient and more effective and brought the
management of Defence Infrastructure together under a single
organisation for the first time ever
• Its purpose, to enable Defence personnel to live, work, train and deploy at
home and overseas and transform the way Defence works to ensure users
of the Defence Estate and Facilities receive the optimum service from the
DIO and its Industry Partners
• On its creation, the organization had a number of strengths. For example:
• DIO’s staff had a large amount of specialist experience;
• Some of the outputs and processes being used in DIO were leading-edge
• However, there were a number of areas that needed improvement
• Processes were not consistent across parts of the organization producing
similar work, leading to duplication and inefficiency
DIO TFM Service Delivery
Background cont’d
• The organization was ‘stove-piped’, so communication between different
business areas was poor
• Much of DIO’s technology was outdated, with too many different IT
systems and platforms
• The new Enhanced Operating Model (EOM) has been developed after
much collaboration and analysis across DIO. Work started by asking
what the organization wanted to achieve, and from this a set of design
principles was developed
• In essence the principles stated that DIO’s new operating model should
• Be process driven – using standardized, technology-enabled processes
where appropriate which apply industry best-practice and ensure a more
consistent experience for those that live, work and train on the Defence
estate
• Put Defence first – DIO should have a single Defence Infrastructure Plan
that is efficient, affordable and sustainable
DIO TFM Service Delivery
• Prioritize infrastructure spend to best effect – using robust, evidence based
decision making to optimize use of the whole estate; and
• Drive leadership at every level – motivating and inspiring our people to
ensure everyone contributes to our success.
• The DIO is responsible for all acquisition, disposal, allocation of assets,
construction and the maintenance of the Defence Infrastructure in the UK
and abroad
• The DIO is also responsible for the provision of SFM which includes
Catering, Cleaning, Waste Management, Supply Chain, Labouring,
Laundry, Pay and Records, Guarding, I-hubs, Officers & WO/SRs Messes,
Accommodation booking service
• The DIO employs 4900 personnel from a diverse range of professions
• Assets of £21bn which includes 45,000 buildings (plus 815 listed), 50,000
houses, 135,000 bed spaces,
• Annual expenditure circa £3.3bn
Background cont’d
DIO TFM Service Delivery
Five design principles on which EOM is based.
• Clear and simple interfaces and boundaries between DIO, users and
suppliers
• Improved alignment between strategy and service delivery
• An organisation that operates on a standardised and consistent basis but
with the flexibility to manage change
• DIO has the capability and capacity to deliver the organisation model
• As far as possible, do things once and in one place to enable efficiency
and commonality of service delivery
DIO TFM Service Delivery
Main Areas of Change:
• EOM Organisational Change.
• Location changes to 33 Service Delivery Area Offices.
• New IT System.
• Streamlining Processes Integrated with new IT.
• Integrating Hard and Soft FM.
• Strategic Business Partner.
• New Hard FM Contracts Nationwide (NEC3 Term
Service Contract).
DIO TFM Service Delivery
Main Areas of Change:
• DIO inherited over 250 Soft FM Contracts
• Myriad of contracted standards & frequencies for
delivery of Soft FM Services
• Project Hestia will merge these into 9 Regional SFM
Contracts 2015-2018
• FOAP Soft FM Contract is a pilot for Project Hestia
• Commonality of SOR from FOAP to Hestia
• End game of TFM Contracts 2020+
DIO TFM Service Delivery
DIO TFM Service Delivery
DIO TFM Service Delivery
Functions of the EOM
The main functions of the EOM
Chief
Executive
Chief
Operating
Officer
ODC Service
Delivery
Program &
Project
Delivery
Training Accom
SAPT Head
Office
DIO TFM Service Delivery
High level DIO TFM Organisational Structure
Chief Executive DIO
Chief Operating Officer
Regional Infrastructure
Manager Scot & NI
Regional Infrastructure
Manager Central
Regional Infrastructure
Manager SE
Regional Infrastructure
Manager SW
Sub-Regional Infra
manager Wales
Sub-Regional Infra
manager Central
Sub-Regional Infra
manager North
Sub-Regional Infra
manager East
Sub-Regional Infra
manager NE DIO TFM Service Delivery
Brecon Service Delivery Area Organisational Structure
DIO TFM Service Delivery
SRIM
SIM HFM Admin
Support
Area M&E
Manager
Area
B&CE
Manager
SIM HFM SIM SFM
IM HFM IM HFM IM HFM IM HFM IM SFM IM HFM IM HFM IM HFM
IM SFM
EFM SFM
EFM SFM
DIO TFM Service Delivery
Service Delivery Regions (SD)
Overall SD:
• Responsible for day-to-day service delivery; maintain & operate
• Greater integration between hard and soft facilities management
• The scale and size of each region differ slightly, but there is consistency in
design
Specifically
• Regions have teams responsible for delivery and performance and
compliance
• The design ensures greater alignment of UK and Overseas
delivery structures
• North region includes USF
• South region includes PFI’s
• Overseas includes Europe, Support & Rest of the World, PJOB’s
and WGRE
DIO TFM Service Delivery
Main Benefits of Change:
• All DIO functions co-located
• Clearer Line Management and Communications.
• Better defined demarcation between Industry Partner, End user and
DIO.
• Training and support from Centralised Team.
• Fewer Office Locations to Maintain.
• Hard and Soft FM staff brought together under one Management
chain.
• Improved IT and Integrated Processes.
DIO TFM Service Delivery
DIO TFM Service Delivery
Head of Establishment DIO Area Manager
DIO Site Est. Team
Leader
Industry Partner
Pre EOM Relationships
Head of Establishment DIO Senior
Infrastructure Manager
DIO Infrastructure
Manager
Industry Partner
Post EOM Relationships
DIO TFM Service Delivery
DIO TFM Service Delivery
1 - Scotland
2 - Central
3 - South East
4 - South West
5 - East
Existing Regional Prime
Contracts
6 - National Housing Prime
7 - National Training Estate
Prime
DIO TFM Service Delivery
Prime Contracts
1 – Scotland
& Northern Ireland
2 - South West
3 - South East
4 – Central & East
5 – National Housing
Prime
6 – National Training
Estate Prime
Value Assets
£43M 5519
£69M 4972
£59M 3514
£115M 9342
£99M 49822
£95M 10462
DIO TFM Service Delivery