Carl H. Lindner College of Business

Shannon FunkDirector of Information Technology

Shannon.Funk@uc.edu

Information Technology OverviewAutumn 2013

LCB IT Team

• Shannon Funk – Director of Information Technology– Shannon.Funk@uc.edu, 556-3605

• Andrew Becker – Information Technology Analyst –Servers and Support– Andrew.Becker@uc.edu, 556-7150

• Mike Hittle – Asst. Director of DL - AV and DL support– Mike.Hittle@uc.edu, 556-6446

• Jim Pross – Information Technology Analyst – Labs and Support– Jim.Pross@uc.edu, 556-7160

• Dave Starke – Application Analyst – Application and Web development– Dave.Starke@uc.edu, 556-3631

UCit or LCB IT?

• UCit– http://ucit.uc.edu or

http://www.uc.edu/ucit/facstaff.html– 513-556-4357 (556-HELP)

• LCB IT– http://business.uc.edu/technology– 513-556-7159

UCit vs. LCB IT, cont.UCit LCB IT

General Support of UC based resources Specialized Support of LCB resources

Network, VPN, Wireless Configuration and Troubleshooting

Email and Lync Configuration and Troubleshooting

Software - general UC licensed Software – specialized

UCfilespace and UC Content Management System – personal web space/storage and UC

LCB Web – training, profiles, Digital Measures

Personal Computer Support and Mobile Device(s)

UC-owned Computer Support and Mobile Device(s)

Blackboard and OneStop Printing – lab, floor, personal and mobile

FTRC - Faculty Technology Resources Center

LCB Lab or Virtual Software Requests

CET&L - Center for the Enhancement of Teaching & Learning

Terminal Servers and Virtual Apps/Desktops

Technology Procurement Assistance and Recommendations

LCB Service Desk

Location: LAB 211APhone Number: (513) 556-7159E-mail Address: cobhelpdesk@ucmail.uc.eduE-mail Feature: Automated Ticket CreationHours of Operation:

Monday – Thursday 7:00am – 10:00pm

Friday 7:00am – 5:00pm

Saturday 7:00am – 5:00pm

Sunday 12:00pm – 10:00pm

Technology Procurement

• Purchase of computers must be completed by floor coordinators but IT informed minimum– Assist with selection of hardware, software and

accessories

• Dell and Apple are the standard vendors for PCs

• Strongly recommend back-up device to prevent data loss

Software Purchases

Faculty Software Purchases• UC Bookstore in TUC

McAfee Antivirus Software• Available for FREE from the UCIT website:

http://www.uc.edu/ucit/ware/software.html

Microsoft Software Adobe Software Statistical Software

Windows 7/8.1 Adobe Acrobat SPSS Office 2013 64/32 bit MathWorks MatLab SAS

Lab and Classroom Software

• Instructors can request software to be delivered to the students in the labs, classrooms or virtually– Virtual delivery may be done through the University Virtual

Desktop Infrastructure (VDI) if licensing allows– Request(s) must be in by at least one month prior to the end of

the preceding semester– Licensing, contracts and payment of software will need to be

negotiated well in advance, to be done by requesting instructor– Other than MS Office, Acrobat Reader and a multimedia player,

please do not assume that the software is in the labs– Please send requests to cobhelpdesk@uc.edu– Listing of existing software is located at

http://business.uc.edu/technology/services/software.html

Wireless on campus?

UC Wireless Network: Securewireless

For assistance setting up wireless on your laptop:• Download and run this executable (must be on the UC

Network): http://tinyurl.com/UCWireless• Call the LCB Helpdesk: 556-7159• Call the UCIT Helpdesk: 556-HELP• Download the instructions from the UCIT website:

– UC Wireless• 100% coverage on campus

SSLVPN

• Authorized users have access to private or restricted services on the UC Network from off-campus locations

• http://sslvpn.uc.edu

• SSLVPN can be used with any ISP – Department file servers– Remote Access to your computer located in Lindner– UC Library Resources– UCFileSpace

• Not necessary for checking e-mail

UC E-mail

• Provided by UCit, MS Exchange (10GB)– http://ucmail.uc.edu

• All official correspondence from the College and the University will be sent solely to your UC account

• Redirect capability– Use IE– Using any POP3/IMAP4 client

• Outlook• SmartPhone

MS LyncInstant Messaging and Conferencing for

Faculty & Staff

• Instant Messaging through a centralized service with Global Address List integration

• Presence Indicator for real-time status information about your Contacts

• Audio/Video Calling between two or more Lync users

• Conferencing with people inside *or* outside the University, with a web-based client for participants who don’t normally use Lync

• Integration with Microsoft Office and SharePoint

• Mobile access on Windows Mobile, Android, and iPhone/iPad devices

Blackboard

• UC’s online course management system– http://blackboard.uc.edu

• Class material is made available online• Online grade book• Online quizzes• Online meeting capability via chat rooms• Blackboard training is offered regularly by the library

The LCB Information Technology Department Now recording and publishing all classroom lectures!

• Leverages Apple’s Podcast Producer software• Available through Instructor’s Portal on UCFilespace• Information emailed to Instructor each term by Mike

Hittle• Usage varies from Instructor to Instructor

LCB Virtual Labs

• What are Virtual Labs?• Processing Power of the Server• Datacenter Reliability • LCB Managed Environment where you can provide access to

software to the students from virtually anywhere• Uses industry leader VMware

• Download the client to https://ucvlabs.uc.edu/• SPSS• SAP• @Risk• Oracle• Office 2010• Expression Web

LCB Network Storage

• Departmental Drives– Typically notated by H:\

• May have additional network shares if you belong to multiple groups

– Shared resource amongst your department that all can view

• Personal Drive– Notated as your I:\– Only you and LCB IT have access to these files

• These resources are backed up nightly and are located on a secure server

UC FileSpace

http://ucfilespace.uc.edu/Create a FREE personal website

Each faculty/staff/student is granted 1GB of storage.

Add a MySQL database to your website.

Sites should be consistent with UC Branding Guidelines

LCB Web Site

• Uses Adobe’s CQ5 Web Content Management System (WCM)

• Content is maintained by areas but approved via the LCB Web Team

• Development of specialized needs/components are done typically in-house

• Training and accounts are performed upon request

Digital Measures

• LCB uses Digital Measure’s Activity Insight• Used for AACSB accreditation• LCB web site profiles are derived from this information• Initial content is uploaded by faculty member

– Course information is centrally populated• Can be accessed via the LCB web portal or

http://business.uc.edu/DM

Course Evaluations

• UC utilizes CoursEval• Course Evaluations are completed twice per term

– Standard College selected questions– Tips and guidelines are located at

http://business.uc.edu/college-resources/course-eval.html

Classroom Technology

• All rooms are equipped with the following:– Projectors, PCs, document cameras, laptop hookups,

speakers and wireless pointers, DVD players, recording capabilities, PRS systems and AMX control panels

– Select rooms have videoconferencing, repeater screens, vanity monitors, SMARTboards, whiteboards, microphones, electric on the desks

• Assistance and training for all can be completed by appointment via a Helpdesk request

Mobile Printing

• Print from any mobile device to the lab printers in Lindner Hall

• http://business.uc.edu/webprint– Color printing is .35/page– Black & White is .07/page

Lynda.Com

• Lynda.com is a UC licensed online video-training library– 1,400 software, career development, and technology

training titles– Access from anywhere using an internet browser and

your UC login credentials– Led by industry leaders and experts– Can be used by faculty, staff and students

• http://www.uc.edu/ucit/learningtechnologies/lynda.html

Information Security

• Password Service– http://www.uc.edu/infosec/password/psshelp.html

• Data security is imperative– http://www.uc.edu/infosec/policies.html

– Free encryption software is available– http://www.uc.edu/infosec/tools_software.html

Please Don’t…

• Request support without putting in a ticket• Purchase a computer without contacting us• Setup and run a server in your office• Install any sort of peer-to-peer applications• Request software without sufficient notice of the

need and don’t forget test thoroughly in labs and classrooms

• Use 3rd party data storage for UC (student information or research data)

How to contact us?

Set up a more personalized IT training and overview

• Email: CoBHelpdesk@uc.edu

• http://business.uc.edu/technology

• Phone: 513-556-7159 or 513-556-HELP

• Location: 211A – College of Business, Lindner Hall

Questions?