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Melissa Hmielowski21 Mallorca Way San Francisco, CA 94123Cell/415-385-9079 **mh1127312@westpost.net

SENIOR HUMAN RESOURCE EXECUTIVETELECOMMUNICATIONS * RETAIL * FINANCIAL SERVICES *CONSULTING

Dynamic HR Executive with 15 years management experience and eight years' experience working in Fortune 100 companies. Strategic professional who deploys participative management style in fast-paced, diverse workforce. Successfully orchestrates complex relationships and work environments to fuel high performance teamsand a culture of accountability, engagement and diversity. Proactive change agent who spends time in employee environment encouraging learning and promoting theincreased productivity resulting in value-added internal/external customer service. Certified Leadership Facilitator for J. Howard & Associates' Working withinthe Law program. Recipient of 2 HR Excellence awards. Identified by Comcast corporate succession planning program as ready to serve as a Vice President, Human Resources.

HR Strategy * Training / Development / Coaching * Talent Management * Employee EngagementEmployee Communications * Mergers and Acquisitions * Process Improvement * Organization Development

Talent Acquisition *Talent Retention * Ethics *Performance Management * Succession PlanningChange Management * Policy Development * Recordkeeping *Compliance * CompensationLabor Relations * Benefits * HRIS * Payroll * Affirmative Action / EEO * Risk /Safety Management

PROFESSIONAL EXPERIENCE

COMCAST, San Rafael North Bay Area, CA * 2002 - 2010

Telecommunications industry. Nation's largest cable services provider with 100,

000 employees nationwide

Director, Human Resources & TrainingStrategic member of the Senior Leadership Team, reporting directly to the Area Vice President. Ensured Human Resources strategies were fully aligned with business goals, driving Human Resources initiatives across the North Bay Region with an employee base of over 700+ spanning 15 locations and 5 counties. Managed a team of 12 professionals to support the business, including six HR practitioners and seven trainers.

* Maintained union-free environment and successfully defended two organizing attempts through proactive training and coaching leadership teams to create and mai

ntain an open and trusting environment* Masterminded creation of online HR Tool Box, a shared confidential database for the management team that stored all Human Resources forms, policies, templatesand legal updates. This easy to use database was adopted for entire region of2000+ HR partners and leaders* Significantly Reduced turnover by more than 50% through positive employee relations and incorporating an employee first culture* Decreased number of employment-related lawsuits by more than 40% year over year by conducting monthly employee focus groups, promoting positive employee relations, increased HR Team visibility in all sites, and developing stronger leaders

8/6/2019 Director or HR; Senior Director or HR; VP or HR

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hip skills in our management teams* Developed skills and knowledge for my direct reports, with 75% of them being promoted to higher level positionsAT&T BROADBAND, ACQUIRED BY COMCAST, San Rafael, CA * 1998 - 2002

Telecommunication industry. Cable division of AT&T with 60,000 employees nationwide

Manager, Human ResourcesFull accountability for all Human Resources functions in multiple sites with 500employees. 3 direct reports. This Business Partner role included working withmiddle and senior management on both tactical and strategic initiatives to meetbusiness objectives.

* Maintained full responsibility for creating and managing the employee end-to-end acquisition life cycle in two complex organizational mergers* Delivered training and direction in employee and labor relations, FMLA, ADA, wage and hour issues, resulting in 30% decrease in litigation and grievances* Selected for inclusion on special projects team tasked with revising existingand developing new HR policies, creating new training and education programs* Chosen to be the region's Business Integrity & Ethics liaison to Corporate fordiversity, EEO and compliance program

Consumer Portfolio Services, Irvine, CA * 1997-1998

Financial Services industry. 600 employees, 48 states

Manager, Human ResourcesResponsible for leadership and guidance to all levels of staff and management inHR policy interpretation and administration. Gain confidence of employees and management as a subject matter expert and consultant.

* Implemented a comprehensive Counseling and Corrective Action Policy & Procedure resulting in 40% less grievances and increased performance* Developed and instituted a Violence in the Workplace Policy and associate training program, zero incidents after implementation* Partnered with CEO in development and implementation of annual associate incentive / bonus program based on specific measurable targets increasing overall per

formance by 20%

* Series of progressively more responsible HR and management positions with Target Corporation and Macy's (Retail Industry)

EDUCATIONChapman University - BA, Organizational LeadershipUniversity of Phoenix - Human Resources Management Certificate

PROFESSIONAL AFFILIATIONS

* Society for Human Resource Management (SHRM)* American Society for Training & Development (ASTD)* Women in Cable Telecommunications (WICT)* National Association of Minorities in Cable (NAMIC)* National Association of Female Executives (NAFE)* Northern California Human Resources Association (NCHRA)