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DIRECTORY OF MEMBER SERVICES FOR CHILDREN, YOUNG PEOPLE AND
FAMILIES IN WILTSHIRE
2018
Introduction
The Wiltshire Children and Families Voluntary Sector Forum works across Wiltshire to bring
together voluntary organisations offering services for children and families. It is funded by
Wiltshire Council and works closely with the local authority to ensure there is a strong
relationship and good partnership working between the public sector and voluntary sector
community organisations. Members of the forum attend meetings and workshops held by
Wiltshire Safeguarding Children Board and Wiltshire Children and Young Peoples Trust to
ensure the work of the voluntary sector is recognised and organisations can share their
knowledge and experience when services for children and families in Wiltshire are being
planned.
For more information about the Wiltshire Children & Young People's Trust and the Wiltshire
Safeguarding Children Board visit the Wiltshire Council page.
For more information see www.cfvsf.org
Forward Welcome to the 2018 edition of the Wiltshire Children and Families Voluntary Sector Forum Directory of Member Services. The information enclosed has been recently updated to ensure the content is relevant, the intention is that this will be a useful document for our members, partners, individuals and organisations across Wiltshire. It is the intention that this directory will enable individuals and organisations to:
• Find essential contact details for other organisations easily
• Understand the work of members clearly
• Signpost children and families to organisations who can provide support and services
• Take advantage of opportunities to work in partnership with others
Thank you to all the members who have contributed to the directory. Amanda Bennett CFVSF Chair Endorsed by Executives of the Wiltshire Children & Families Voluntary Sector Forum. Pam Woods Jane Wheeler Vanessa Bedford Dawn Whiting Derek Gard Bel Compton The Forum receives funding from Wiltshire Council to support the running of the Forum and activities such as the development of the Directory.
Contents Full Members ............................................................................................................................ vi
Action on Addiction – For Families ...................................................................................... 1
Alabaré Christian Care and Support ...................................................................................... 2
Amber Foundation ................................................................................................................. 3
Any Body Can Cook!............................................................................................................. 4
Army Welfare Service ........................................................................................................... 5
Barnardo’s .............................................................................................................................. 6
Brandon Trust ........................................................................................................................ 7
Carer Support Wiltshire ......................................................................................................... 8
Dorothy House Hospice Care ................................................................................................ 9
Elizabeth House Social Centre............................................................................................. 10
Family Counselling Trust .................................................................................................... 11
Heals of Malmesbury ........................................................................................................... 12
Help for Heroes .................................................................................................................... 13
Home-Start Kennet .............................................................................................................. 14
Home-Start South Wiltshire ................................................................................................. 15
Julia’s House- The Dorset and Wiltshire Children’s Hospices ........................................... 16
Julian House ......................................................................................................................... 17
KFR (Kennet Furniture Refurbiz) ........................................................................................ 18
KIDS WISA ......................................................................................................................... 19
Motiv8 .................................................................................................................................. 20
Opening Doors ..................................................................................................................... 21
Rainbow Trust Children’s Charity ....................................................................................... 22
Relate Dorset and South Wiltshire ....................................................................................... 23
Relate Mid Wiltshire ............................................................................................................ 24
Repair Academy................................................................................................................... 25
Salisbury Child Contact Centre ........................................................................................... 26
Salisbury Women’s Refuge ................................................................................................. 27
Splash-Wiltshire ................................................................................................................... 28
Splitz Support Service.......................................................................................................... 29
Spurgeons ............................................................................................................................. 30
The Curly Hair Project ......................................................................................................... 31
The Open Blue Trust ............................................................................................................ 32
The Rise Trust ...................................................................................................................... 33
The Trussell Trust, Salisbury Foodbank .............................................................................. 34
Tony Griffin Safeguarding Children Training ..................................................................... 35
Victim Support ..................................................................................................................... 36
Waste Not Want Not (WNWN) ........................................................................................... 37
Wessex Community Action ................................................................................................. 38
Wiltshire Centre for Independent Living (CIL) ................................................................... 39
Wiltshire Parent Carer Council (WPCC) ............................................................................. 40
Wiltshire Scrapstore and Resource Centre .......................................................................... 41
Wiltshire Substance Misuse Service (provided by Turning Point) ...................................... 42
Wiltshire Wildlife Trust ....................................................................................................... 43
Youth Action Wiltshire/Community First ........................................................................... 44
Youth Adventure Trust ........................................................................................................ 45
Associate Members .................................................................................................................. 46
Army Families Federation (AFF) ........................................................................................ 47
Beat (Beating Eating Disorders) .......................................................................................... 48
British Red Cross ................................................................................................................. 49
Doorway Wiltshire Ltd ........................................................................................................ 50
Healthwatch Wiltshire ......................................................................................................... 51
Helping Victims of Domestic Violence ............................................................................... 52
Jamie’s Farm ........................................................................................................................ 53
Larkrise Community Farm ................................................................................................... 54
National Autistic Society ..................................................................................................... 55
NSPCC/ChildLine Schools Service ..................................................................................... 56
Real Horse Link ................................................................................................................... 57
Samaritans - Swindon & District ......................................................................................... 58
Services Cotswold Centre .................................................................................................... 59
Springboard Opportunity Group .......................................................................................... 60
Stepping Stones – District Specialist Centre ....................................................................... 61
Swan Advocacy ................................................................................................................... 62
The Children’s Society ........................................................................................................ 63
The National Deaf Children’s Society ................................................................................. 64
Wiltshire Dyslexia Association............................................................................................ 65
Wiltshire Portage ................................................................................................................. 66
Wiltshire & Swindon Users’ Network ................................................................................. 67
Wiltshire Sight ..................................................................................................................... 68
Full
Members
1
Name of organisation: Action on Addiction – For Families
Address: The Centre for Addiction Treatment Studies The Manor House Off Ash Walk Warminster Wiltshire BA12 8PY
Phone: 01747 832015 Email: [email protected]
Web: www.actiononaddiction.org.uk Services provided:
Providing support in a fully dedicated way for those, children and adults, who are personally affected by another person’s addiction. Services:- Residential family programme:- A four day residential programme to help adult family members/carers time and space to reflect on the situation and how life might be improved, spending time with others experiencing similar difficulties. Delivered several times a year in Warminster, Wiltshire. M-PACT (Moving Parents and Children Together) Programme:- Providing support to children living with or affected by their parents substance misuse. An 8 week programme; consisting of 2.5 hours per week for up to 8 families at a time, engaging with the whole family where possible. Professional training is also available.
Age range:
8 upwards
Area of operation:
Wiltshire and UK wide (certain interventions only).
How are services accessed:
Professional referral, professional signposting, self-referral
2
Name of organisation:
Alabaré Christian Care and Support Address: Riverside House
2 Watt Road Churchfields Salisbury SP2 7UD
Phone: 01722 322882 Email: [email protected] Web: www.alabare.co.uk Services provided:
All ages including young people 16-24 - Young Mothers and their babies. Homeless, Learning Disabilities, Care Leavers, Mental Health (over 18's), Drugs and Alcohol (over 18's), Veterans. Leaving Care North - Chippenham & Trowbridge Leaving Care South - Salisbury Supported accommodation: Summit, Calne, Hope House, Calne, The Orchard, Devizes, Eden House, Salisbury Mother & Baby - Salisbury Learning Disability - accommodation provided across the county.
Age range:
All ages Young people 16-24 years
Area of operation:
Wiltshire, Devon, Somerset, Gloucestershire, Hampshire, Wales
How are services accessed:
Housing Options, Social Care, directly to the organisation via switchboard.
3
Name of organisation:
Amber Foundation Address: Bythesea Lodge
Bythesea Road Trowbridge Wiltshire BA14 8HR
Phone: 01225 759900 Email: [email protected] Web: www.amberweb.org Services provided:
Residential home for young single homeless 17-30 years. We aim to inspire, to challenge and to educate. To show the importance of teamwork, volunteering and to motivate young people to want to work and live healthy, active lives.
Age range:
17-30
Area of operation:
Trowbridge Wiltshire
How are services accessed:
Wiltshire Council, Probation, Social Services. Prisons
4
Name of organisation: Any Body Can Cook!
Address: Private address Phone: 0788 161 1691 Email: [email protected]
[email protected] Web: www.anybodycancook.co.uk Services provided:
For local people, families, community groups, schools, pre-schools, children’s centres, charities, Public sector organisations including Public Health @Wiltshire council, Somerset Skills and Learning, Housing associations amongst others. We provide bespoke practical cookery courses or sessions encompassing preparation and cooking of simple, nutritious and cheap meals. Tailored training and practical support can be offered around menu planning, catering for those with allergies, food safety management, use of cooking as an effective learning tool within the EYFS. Chartered Institute of Environmental Health accredited level 2 Awards in Food Safety and Healthier Foods and Special Diets. All courses are fully inclusive and can be adapted to meet different needs and family learning features in many.
Age range:
All Ages
Area of operation:
Wiltshire, Somerset and Swindon
How are services accessed:
Self-referral, Referral by partnership agencies
5
Name of organisation: Army Welfare Service
Address: Tidworth Garrison Theatre St Andrews Road Tidworth Wiltshire SP9 7EP
Phone: 01980 650224 Web: www.army.mod.uk/welfare-support/welfare-support.aspx Services provided:
Provide a confidential and non-discriminatory support service that responds to the needs of the service community, giving guidance and support to serving personnel and their families. Provide learning opportunities, programmes, activities and experiences for both military and civilian personnel and their families.
Age range:
Children and adults.
Area of operation:
Salisbury Plain Training Area.
How are services accessed:
Self-referral – Intake and Assessment Team 01904 882053, this is a central referral line for any personal or family difficulty. Community Support services for children and young people can be accessed by contacting AWS on 01980 656789 or via the HIVE on 01980 650253
6
Name of organisation:
Barnardo’s Address: Redland Nursery
Brook Street Chippenham SN14 0JE
Phone: 01249 463907 Email: [email protected]
Web: www.barnardos.org.uk Services provided:
Redland Nursery – all families. Erlestoke family intervention unit – families with children visiting a relative in prison and direct support and group work with the fathers. Wiltshire short breaks – disabled children and young people who are eligible for the local offer. Positive activity clubs – any disabled young people, supported by young peer mentors. Mandala – for children and young people who require intensive therapeutic intervention following trauma such as abuse, domestic violence, bereavement etc. Service has to be funded and is usually purchased through schools. Delivering Child Sexual Exploitation workforce training (West of England CSE Project – Victim Care and Workforce Training.
Age range:
Dependent on service
Area of operation:
Redland Nursery, Chippenham. HMP Erlestoke family intervention unit – anyone in HMP Erlestoke who has children. Wiltshire short breaks for disabled children and young people - clubs provided across the county. Positive activity clubs for disabled young people – Chippenham, Devizes, Trowbridge, Marlborough. Mandala therapeutic services are a south west resource for Barnardo’s that can be spot purchased for work in Wiltshire. CSE workforce training is county wide
How are services accessed:
All services accept self-referrals apart from the CSE workforce training and Wiltshire short breaks scheme. With Wiltshire short breaks children and young people must be referred by the local authority when they have been accepted as eligible for the local offer.
7
Name of organisation: Brandon Trust
Address: Kestrel House 7 Mill Street Trowbridge Wiltshire BA14 8BE
Phone: Gavin Eyre Locality Manager - 07464670486 Email: [email protected]/ [email protected] Web: www.brandontrust.org
Services provided:
For adults and children with learning disabilities and or autism. Current services in Wiltshire: Families and Children’s project – working with up to 5 families at a time over approx. 12 weeks offering and delivering parenting support, advice and strategies to increase resilience and parenting skills within and from the family home. We can also offer a children and family service as an alternative to traditional models of support which often ask young people and their families to fit into services that don’t fit their lives. This is a separate service which sits outside of the project that we have been running. We work alongside families and children so that they can choose their own staff and design support which fits and flex around the family allowing the young person, their parents and siblings to be families first. This could be commissioned in a variety of ways and be from 4 hrs to 24/7 dependant on the child’s assessed need. The service will be delivered across 7 days per week 24hrs per day We deliver joint training for family members, including siblings and grandparents to enable them as a family to have the tools they need to be resilient and less reliant on paid support. We encourage children to be children first and share all the experiences that their siblings and non-disabled peers would as part of their own childhood experience Also provide flexible support for adults and 24/7 support via supported living model to adults in or from their own home. We work with younger adults through transition from the family home and/or college into shared support and accommodation. We support people to maintain their tenancies, budget, find suitable learning, development and employment opportunities as well as engaging with their local community and being a valued citizen.
Age range: 5 years + Area of operation: All areas of Wiltshire. South West and London. How are services accessed:
Re project – via Wiltshire Council Gateway referral with CAF. All other services - referrals via Wiltshire Council or self-referral.
8
Name of organisation: Carer Support Wiltshire
Address: Independent Living Centre St George’s Road Semington Trowbridge BA14 6JQ
also, at 15 New Street, Salisbury SP1 2PH
Phone: Freephone 0800 181 4118 Email: [email protected] Web: www.carersinwiltshire.co.uk Services provided:
Services for people caring for a relative, friend or neighbour who, due to illness, disability, age, substance misuse or eating disorder, cannot manage on their own. Current services: Emotional Support, Information & Signposting, Breaks, Complementary therapies, Counselling, Regular newsletter, Social outings and activities, Befriending, Regular Support Groups, Education/Training opportunities, Carer involvement and consultation.
Age range:
Carers aged 18 and families, we also support young carers.
Area of operation:
Wiltshire
How are services accessed:
People can either self-refer or be referred via a social/health care professional with their permission. People can also be referred via our organisations with permission and via our website, or, the ‘your care, your support’ portal.
9
Name of organisation: Dorothy House Hospice Care
Address: Winsley Bradford on Avon Wiltshire BA15 2LE
Phone: 01225 722988 (reception)/01225 721385 (referrals) Email: [email protected] Web: www.dorothyhouse.co.uk Services provided:
Dorothy House provides social work and therapeutic services to the families (adults and children) of patients under the care of Dorothy House, including:
• Advice, support and information for parents
(telephone and face-to-face)
• A monthly group for bereaved teenagers
• Outdoor activity days for bereaved children and
their surviving parent/carer
• Creative arts
• Individual support for children & young people who
need it including play therapy, counselling and
outreach.
Age range: Children 0-18 Area of operation:
Areas within B&NES, Wiltshire, Somerset.
How are services accessed:
Anyone with a palliative diagnosis and their families can ask to be referred to Dorothy House Hospice by a health professional.
10
Name of organisation:
Elizabeth House Social Centre Address: 131 Exeter Street
Salisbury SP1 2RR
Phone: 01722 323783 Email: [email protected]/
[email protected] Web: www.elizabethhouse.org.uk Services provided:
Children & Adults with disabilities or mental health problems. Current Services: Children’s short breaks; Blue Skies for 16+ with Learning disabilities; Kingfishers for 16+ with Mental Health; Evening Social club for 16+.
Age range: Children Services 8-18; Adults 16+ Area of operation: Salisbury and district How are services accessed:
Referral; Local Offer; Drop ins; self-referral.
11
Name of organisation:
Family Counselling Trust Address: Nethergrove House,
Portesham, Dorset, DT3 4ES
Phone: 07375 535407 Email: [email protected] Web: http://www.familycounsellingtrust.org Services provided:
We provide low cost counselling and therapy services to children under 18 who have emotional and behavioural difficulties and their families
Age range:
Under 18s
Area of operation:
South Wiltshire, Dorset
How are services accessed:
If you are in Wiltshire, please download a PDF of the referral
form for printing. After completing the referral form, please
post to:
Cyndy Walker, FCTW, c/o The Practice Rooms, 7A Catherine
Street, Salisbury, Wiltshire SP1 2DF
12
Name of organisation: Heals of Malmesbury
Address: 4 Gloucester Street Malmesbury Wiltshire SN16 0AA
Phone: Office: 01666 238 100 Mobile: 07931 098 347 Email: [email protected] Web: www.healsmalmesbury.com Services provided:
Services for: Families, Single Parents, those in poverty or those in need, because of youth, age, ill-health, disability, financial hardship or other disadvantage, the unemployed, those who are homeless, those who’ve suffered domestic violence, Foodbank agent. HEALS of Malmesbury works to the following programmes: Helping Hands - WILLS FRIENDS – CLASS – Communitybiz, in 2015 we are launching our SAVE (Stand Against Violence and Empower) programme. We provide part grant payments/items (in certain circumstances and where possible) in addition we offer support, CV writing, employment searches, information, advocacy, advice and access to essential services. We also run community projects, trips, activities and events. Our office provides a safe and accessible, central place that ensures that those in the greatest need have access to someone who can support them through the challenges and crisis they are facing. We include individuals we've helped and supported in our work and fundraising. Help Empowerment and Local Support (HEALS) is about helping people to help themselves.
Age range:
All ages
Area of operation:
Cirencester, Tetbury, Malmesbury & the villages, north Wiltshire, Royal Wotton Bassett and Swindon.
How are services accessed:
Referral, via our office, self-referral, drop ins, website, social media, qualified professionals, etc
13
Name of organisation: Help for Heroes
Address: Tedworth House Recovery Centre Tidworth Salisbury Wiltshire, SN9 7AJ
Phone: 01980 844238 Email: [email protected] Web: www.helpforheroes.org.uk Services provided:
Whether returning from duty or transitioning to civilian life, residents and day visitors at Tedworth House can take part in activities and life skills courses to help them get back out doing what they enjoy most. The Centre aims to inspire those who have been wounded, injured or become sick while serving our country and enable them to lead active, independent and fulfilling lives.
The Centre has been specially designed to offer the very best recovery atmosphere. It offers 46 single en-suite bedrooms and four family suites. A creative kitchen, presentation room, two lounges, and an adaptive gym with specialist equipment also form part of the Centre. The Hope on the Horizon Garden provides a space to relax and take stock.
The facility also houses a revolutionary Help for Heroes Support Hub which will gives Servicemen, women and Veterans access to specialist Service charities and agencies in a single location, ensuring that they are easily able to access the support they need.
The relaxed atmosphere promotes general wellbeing, and residents are encouraged to undertake their own recovery programme under the guidance of specialist staff. It may involve educational courses, work placements, medical appointments or sporting activities. These activities are designed to improve personal independence, raise morale, and develop camaraderie with others who have been injured or become sick
Age range:
Our recovery services at Tedworth House are available to all wounded, injured and sick Service Personnel, Veterans and their loved ones
14
How are services accessed:
Self-Referral
Name of organisation: Home-Start Kennet
Address: Unit 1 Fordbrook Business Centre Pewsey Wiltshire SN9 5NU
Phone: 01672 569457 Email: [email protected] Web: www.homestartkennet.co.uk Services provided:
HSK provides a unique model of in the home support, to local vulnerable families who have at least one child under 5. Volunteers, who all have parenting experience, are safely recruited and professionally trained (40 hr course with optional accreditation) and supported to work with families under stress which have at least one child under 5. The volunteers visit families at home and provide focussed family support. The service is preventative and aims, through early intervention and promoting family resilience, to stop difficulties escalating into crisis or even breakdown.
Age range:
Have at least one child under 5 Carers and Families
Area of operation:
We support families from Devizes, Tidworth, Marlborough and Pewsey community areas. We are expanding into Calne, Chippenham, Corsham.
Our volunteers come from inside and outside of these areas.
How are services accessed:
Referral process mainly by Health Visitors but also other local agencies and services. Families can also self-refer. Families must have at least one child under 5 and live in the areas we cover.
15
Name of organisation: Home-Start South Wiltshire
Address: Suite 8 Unit 6 Minton Distribution Park London Road, Amesbury SP4 7RT
Phone: 01980 676237 Email: [email protected] Web: www.homestartsouthwilts.org.uk Services provided:
Volunteers, who all have parenting experience, are safely recruited and professionally trained (40 hr course with optional accreditation) and supported to work with families under stress which have at least one child under 5. The volunteers visit families at home and provide focussed family support. The service is preventative and aims, through early intervention and promoting family resilience, to stop difficulties escalating into crisis or even breakdown.
Age range: All parents/main carers who have a child under 5.
Area of operation:
South Wiltshire
How are services accessed:
Referral by professionals (often Health Visitors) or self-referral.
16
Name of organisation:
Julia’s House- The Dorset and Wiltshire Children’s Hospices Address: Julia’s House
Bath Road Devizes Wiltshire SN10 2AT
Phone: 01380 562525 Email: [email protected]
[email protected] Web: www.juliashouse.org Facebook Facebook/juliashousedorset Services provided:
Julia’s House provides support to children with a life limiting or life-threatening condition and their families. This support is currently in the community. Hospice services include: - Home visits including regular respite care Emergency care during a crisis Family events Support and activities for siblings Therapies including complementary therapy and specialist play End of life care
Age range: 0-18
Area of operation: Wiltshire How are services accessed:
Referrals are accepted from professionals and families
17
Name of organisation: Julian House
Address: Local provision Head Office 5-9 Duke Street 55 New King Street Trowbridge Bath Wiltshire BA1 2BN BA14 8EA
Phone: 07534 092557/01225 764485 01225 354650 Email: [email protected]
[email protected] Web: [email protected] www.julianhouse.org.uk Facebook Search for Julian House Bike Workshop Services provided:
Julian House operates more than 20 different projects, accommodation sites and social enterprises in Bath, Bristol and Wiltshire. These include: a range of homeless services, support for those suffering domestic violence, addiction recovery, individuals with learning difficulties, work experience and training. Projects such as the Meaningful Occupation Programmes and our social enterprises are targeted at preventing people becoming homeless by engaging them in meaningful activities, training and preparation for employment. Not just changing lives – often saving lives. The charity also helps to coordinate a rough sleeper reporting helpline in B&NES, Wiltshire, Swindon, Somerset and North Somerset. This allows members of the public to alert local services about anyone they see in a vulnerable situation outside.
At the Bike Workshop in Trowbridge we offer a 6 week Build a Bike course that gives a rewarding, hands-on introduction to bicycle maintenance. On completion of the course, participants will have completely dismantled and rebuilt their own bike from scratch. This bike is then theirs to keep, thereby removing a barrier to employment or training and promoting overall health and well-being. The course is also AQA accredited and participants are awarded a range of certificates which recognise their achievements.
Age range: 18 + (pre-18’s dependant on circumstances in Bike Workshop) Area of operation: Bike Workshop – Wiltshire How are services accessed:
Self-referral or via partner support agencies
18
Name of organisation: KFR (Kennet Furniture Refurbiz)
Address: Unit 6B (5) Hopton Industrial Estate London Road Devizes Wiltshire SN10 2EU
Phone: 01380 720722 or 720200 Email: [email protected] Web: www.kfr.org.uk Services provided:
Provide affordable white goods and furniture for sale. Collect white goods & furniture for sale/repair. Volunteering services in a range of activities including warehouse & storage, customer service and van crew. 2 tier pricing lower prices for those on means tested benefits, stock available to general public too.
Age range: Volunteering opportunities are open to those 16 years or above.
Area of operation: Deliver and collect throughout Wiltshire. How are services accessed:
No referral required, lower prices upon proof of benefit. Agencies can refer if giving clients grants for the items. Our showroom is open weekdays (8:30am-4:30pm Mon-Fri (4pm Fridays).
19
Name of organisation: KIDS WISA
Address: MSO Workspace, Whitehorse Business Park, Trowbridge, BA14 0XQ
Phone: 01225 307455 Email: [email protected] Web: www.kids.org.uk Services provided:
We support over 13,500 disabled children, young people and their families every year by delivering over 120 services throughout England. KIDS is unique; there is no other organisation dedicated to providing such an extensive range of services to disabled children and young people, aged 0-25 years, irrespective of their impairment or condition.
Age range: 0-25 Area of operation: Wiltshire Wide How are services accessed:
Parental referral or referral from schools or other organisations.
20
Name of organisation: Motiv8
Address: Wiltshire Council Bythesea Road Trowbridge BA14 8JN
Phone: 08001696136 Email: [email protected] Web: www.dhi-online.org.uk
Services provided:
For all young people with substance misuse issues. Brief interventions, Individual sessions, Outreach, Groups, Harm reduction, Signposting to other services, Educational workshops and Training for professionals.
Age range: 11-18 Area of operation: Wiltshire How are services accessed:
Referrals followed by arranged meetings or home visits.
21
Name of organisation:
Opening Doors Mentoring Project Operated by Bristol Gloucester Somerset & Wiltshire Community Rehabilitation Company (formerly the Probation Service)
Address: The Council House
Bourne Hill Salisbury Wiltshire SP1 3UZ
Phone: 07867538082
Email: [email protected] Web: www.bgswcrc.co.uk
Twitter: Follow us @bgswcrc
Services provided:
For people who are under the supervision of BGSW CRC (Probation Service) in Wiltshire, either on Licence from Prison or on a Community Order. One to one Mentoring – offering practical and emotional support in a community setting.
Age range: 18+ no upper age limit Area of operation: Wiltshire and Swindon. How are services accessed:
Referrals are from Prison/Probation staff or self-referral (but must be on prison sentence or Community Order).
22
Name of organisation:
Rainbow Trust Children’s Charity Address: 12A Cavalier Court, Bumpers farm, Chippenham, SN14 6RZ Phone: 01249 705881 Email: [email protected] Web: www.rainbowtrust.org.uk Services provided:
We provide practical and emotional support to families who have a child with a life threatening or terminal illness.
Age range:
0 - 18
Area of operation:
South Oxfordshire, North Wiltshire, Swindon, Bristol, Bath and NE Somerset
How are services accessed:
Professionals can refer families to our service or families can refer themselves. This can be done via the website or by contacting the Chippenham office or Charlotte Sturgess, the team manager. If you are unsure if a family meets our criteria or is in our area, please contact us to discuss this.
23
Name of organisation: Relate Dorset and South Wiltshire
Address: Inspirations 2 Poundbury Business Centre Poundbury Dorchester DT1 3WA
Phone: 01302 380900 Email: [email protected]/
[email protected] Web: www.relatedorset.org.uk Services provided:
Services for Couples, Families, Parents and Children as individuals or in groups: Relationship Counselling as a couple or as an individual, Family Counselling, Children’s Counselling - in school and out of school, Young People’s Counselling - in school and out of school, Sex Therapy, Military Veterans, Supervised Child Contact Centre, Counselling skills for non-counsellors, Continuing Professional Development for counsellors and other professionals, Peer mentoring training for schools.
Age range: Children aged 4-18 Adults aged 18+
Area of operation: Salisbury, South Wiltshire, Rural Dorset; Yeovil, South Somerset.
How are services accessed:
Referrals and self-referrals by telephone to 01302 380900 or [email protected]; Training enquiries to [email protected]; Special projects to [email protected]
24
Name of organisation: Relate Mid Wiltshire
Address: 2 Prospect Place Trowbridge BA14 8QA
Phone: 01225 350010 Email: [email protected] Facebook: https://www.facebook.com/relate.midwiltshire Twitter: https://twitter.com/relatemidwilts Web: www.relate.org.uk/mid-wiltshire Services provided:
For Children, Young People, Families, Adults, Parents, Couples, Individuals, Groups Counselling: children, young people, couples, families, individuals. Training: Counselling skills for Non-Counsellors, Listening Skills, Relationship Skills, Moving Forward for Bereaved Carers, Carers Take Care of Yourself, Separated Parents Information Programme, Bespoke training for business and other professional bodies. Healthy Relationship classes for children/young people in schools. Therapeutic Group Work in Schools or on behalf of other agencies.
Age range: All ages, 7 years and upwards.
Area of operation: North, West, East Wiltshire (excluding Swindon) and East Mendip. We are lead Provider for Salisbury and South Wiltshire services which are delivered by arrangement with our Relate Federation Partners Relate Dorset & South Wilts.
How are services accessed:
Self-Referral via telephone (counselling appointments) Parents/Agencies can refer children Training and special projects contact Pamela Woods on phone number or email above.
25
Name of organisation:
Repair Academy Address: The Repair Academy
Units 3-5 Porte Marsh Ind Est Calne SN11 9BW
Phone: 07951096210 Email: [email protected]
Web: https://www.wiltshirewildlife.org/repair-academy
Services provided:
The Repair Academy is a social enterprise start up dedicated to reducing waste, providing skills and training for young people and offering affordable goods to low-income households. The Repair Academy aims to create a social, economic and environmental value by transforming unwanted household products into desirable goods, support people in need by helping them gain skills for employment and life and to change public opinion to make used and repaired items
more attractive. Age range:
N/A
Area of operation:
Wiltshire
How are services accessed:
No referral required. Volunteers, students and work experience opportunities can be discussed on request via phone, email or asking at the front desk. Items for sale can be purchased direct through social media or via phone, email or asking at the front desk.
26
Name of organisation: Salisbury Child Contact Centre
Address: Unit 6, Paxton Business Centre Whittle Road Churchfields Salisbury SP2 7YR
Phone: 01722 326822 Mobile 07950493679 Amber Skyring office hours: Tuesday 9-4 & Wednesday 9-1
Email: [email protected] Web: www.salisburyccc.org.uk Services provided:
The service is provided for young children of separated parents. The centre provides a safe neutral place for children to have contact with their non-resident parent. The Salisbury Child Contact Centre is open twice a month. On the first Saturday & the third Saturday of every month. The times of opening are 11am until 1pm.
Age range: From birth to 12 years/parents Area of operation: St Osmund’s Pre-School, Exeter Street, Salisbury, SP1 2SG.
The service covers Wiltshire where the resident parent lives with their child/children.
How are services accessed:
Families can access the service with a referral from their solicitor, the law courts, social services, Cafcass. Parents can make a referral themselves directly to the Co-ordinator.
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Name of organisation:
Salisbury Women’s Refuge Address: For security reasons, email only Phone: Email: [email protected] Web: Services provided:
For women and children. Residential accommodation for families fleeing Domestic Violence, Support and outreach Project, Key worker sessions/Advice, Money Matters Courses, Freedom Group.
Age range: All ages Area of operation: South of England. How are services accessed:
Referral via professionals, and self-referral.
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Name of organisation:
Splash-Wiltshire Address: Unit C2
Beacon Business Centre Hopton Park Devizes Wiltshire SN10 2EY
Phone: 01380 732829 Email: [email protected] Web: www.splash-wiltshire.org.uk Services provided:
We promote inclusion and development through a programme of activities for young people in the school holidays for the wellbeing of the whole community. We provide positive activities for young people aged 9-16 which aims to attract young people into positive, inspiring leisure activities and divert from negative anti-social behaviour. We prioritise those who are experiencing challenges in life. We aim to raise self-esteem and confidence and empower young people to make independent, positive and safe choices about their leisure time. Splash deliver a wide range of projects and activities including art, music, dance, environmental projects, survival, camping, food, cooking, sports, water sports, fishing, archery and mountain biking. As well as providing young people with the opportunity to participate in projects, we are also developing our volunteering programme to allow us to deliver more projects. If anyone would like to volunteer their time, then please get in touch.
Age range: Young people aged 9-16 years Area of operation: Wiltshire
How are services accessed:
Via booking form – these can be completed by parent, guardian, school or other agencies. The booking form can be found online or be sent via email, post.
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Name of organisation: Splitz Support Service
Address: Oak House White Horse Business Park Trowbridge BA14 0XG
Phone: 01225 777724/01225 775246 Email: [email protected] Web: www.splitz.org Services provided:
For men, women and teenagers. Paloma: outreach service for victims of domestic abuse, Making Changes: Group workshops for women who have experienced domestic abuse. Turnaround Programme: voluntary group for male perpetrators of domestic abuse. Women’s Safety Service: helps the ex-partner of male perpetrators to develop a safety plan and monitors the impact of the programme on the family. SplitzKidz/KidzPace: A support service for young people between 11 and 16 years of age who have witnessed domestic abuse. TeenzTalk: School programme for year groups 10 and 11 on respectful relationships. Community 4: delivers a housing related floating support service in Wiltshire. Buddy Scheme: mentoring and befriending service.
Age range: Aged 16+
Area of operation: Wiltshire (except Swindon).
How are services accessed:
Online referral form: Downloaded from website. Phone referrals: Self or other agencies Referral criteria:
• Must be aged 16+
• Live in Wiltshire
• Domestic abuse is the primary need
Referrals who have experienced domestic abuse in the last six months are eligible for allocation to a support worker. Referrals who experienced domestic abuse over six months ago (historical abuse) will be offered structured workshops; Making Changes, or the Buddy Scheme.
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Name of organisation: Spurgeons
Address: H/O 74 Wellingborough Road Rushden Northants NN10 9TY
Phone Children’s Centres Andrea Gray: 01722 414301 Regional Manager Gill Miles
Email [email protected] [email protected]
Web: www.spurgeons.org Services provided:
Children’s centres: 0 to 11, with focus on under 5s. For families with children 0-11: One to one family support, children’s play sessions and fun activities, help with financial issues, benefits and debt advice, networks of support within the local community, support with accessing other services and agencies, adult learning opportunities, help and information on returning to work.
Age range: Children’s centres: 0 to 11, with focus on under 5’s.
Area of operation:
West/East/South Wiltshire (we are now the sole provider across these areas), Studley Green, Longfield, Westbury, Melksham, Wilton, Tisbury, Salisbury City, Folly, Bulford, Mere, Devizes, Pewsey, Tidworth.
How are services accessed:
Contact Children’s Centres for referral forms.
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Name of organisation: The Curly Hair Project
Address: CHP Ltd -8 Station Road, Hampton Wick, London SN13 8HZ
Email: [email protected] Web: www.thegirlwiththecurlyhair.co.uk Services provided:
The curly hair project is a social enterprise which aims to help people with Autism Spectrum Disorders and their loved ones. All our work is based on personal, real life examples and experience. I deliver workshops, training and webinars in Wiltshire and across the South West.
The services and products we provide are:
▪ Books and eBooks
▪ Podcasts and videos
▪ Counselling with an ASD-experienced counsellor
▪ Training for individuals and families
▪ Training for professionals
▪ Posters
▪ Blog
▪ Social media feeds
▪ Animations
Area of operation: Wiltshire and national How are services accessed:
website
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Name of organisation: The Open Blue Trust
Address: The open Blue Trust 16 Wessington Ave, Calne, Wiltshire SN11 0AW
Phone: 01249819434 Email: [email protected] Web: www.openblue.org.uk Services provided:
For children, young families and older people who live in isolated communities including army families, travellers. 1 Pot cookery course (Malmesbury) Residents Cafe, (Corsham Rd estate Lacock), Afterschool club (Thingley traveller site), Parent/toddler group, afterschool club (Hullavington, army families), Youth drop-in (Calne).
Age range: 0-94 Area of operation: North and West Wiltshire How are services accessed:
Free to access the bus when it is their community.
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Name of organisation:
The Rise Trust Address: The Rise Children’s Centre
The Oaks Chippenham Wilts SN15 1DU
Phone: 01249 463040 Email: [email protected]/[email protected] Web: www.therisetrust.org Services provided:
We provide universal services: Children’s Centre services, After School Club, Holiday Club, Youth mentoring (primary and secondary level), Family Visiting Service, Youth Clubs, operation of off-site Contact Centre for supervised contact.
Age range: 0-19 and their families Area of operation: Chippenham and surrounding villages. How are services accessed:
Referral, self-referral, drop-in, phone, internet.
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Name of organisation:
The Trussell Trust, Salisbury Foodbank Address: Unit 6b Ashfield Trading Estate
Ashfield Road Salisbury SP2 7HL
Phone: 01722 580173 Email: [email protected] Web: www.trusselltrust.org Services provided:
For families and individuals in crisis around Wiltshire. Foodbank centre at Salisbury St Paul's Church, Fisherton Street, SP2 7QW hosts a cafe which provides hot meals and emergency food parcels to people presenting a foodbank voucher. We also signpost to other services. Food boxes providing 3-days of food may be delivered to clients who live rurally or are house-bound when referral agency contacts foodbank directly (subject to van availability – voluntary run service). Partner agencies may hold food boxes in rural locations (contact Foodbank Manager for more details). We also offer Cooking on a budget courses and Holiday Clubs.
Age range: All ages Area of operation: Salisbury area. North as far as Ludgershall and Tidworth (slight
crossover with Andover Foodbank); South as far as Downton; we cover Tisbury, but Shaftesbury and Mere are covered by Gillingham Foodbank – more information on the back of the voucher re locations and additional drop-in services available. Please call if you are unsure about whether your family is based in our area.
How are services accessed:
Referral
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Name of organisation:
Tony Griffin Safeguarding Children Training Phone: 07554 427881 Web: https://tonygriffinsafeguardingchildren.com/
Services provided:
Tony Griffin is a retired Wiltshire Police Officer of 31 years’ experience. He spent 20 years investigating child abuse and neglect then managed the Child Abuse Investigation Team in Salisbury for 5 years. He is also qualified to teach adults and went on to lead, develop and deliver the Multi-Agency Safeguarding Children Training Programme for Wiltshire Safeguarding Children Board. (WSCB) Tony has now launched his own independent training programme for all early years, school and voluntary workers in Wiltshire. He can provide CPD accredited courses. One-day courses: Foundation Level Child Protection, Advanced level Child Protection and a Child Sexual Exploitation course. He can also provide a half-day Sexualised Behaviours Course and a half day awareness raising course
Age range: All ages Area of operation: Wiltshire How are services accessed:
Website and telephone, or through the CFVSF
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Name of organisation:
Victim Support Address: 7A Bath Road Business Centre
Bath Road Devizes Wiltshire SN10 1XA
Phone: 01380 738878 Email: [email protected] Web: www.victimsupport.org.uk Services provided:
Victim Support is an independent charity that offers support to anyone impacted by crime whether or not the crime has been reported and regardless of when it happened. We provide telephone or face-to-face support, information on the victim's case and the legal proceedings, relevant signposting to other support agencies, help with compensation and we also help with securing the victim’s home. Under the age of 18 years we can provide support through the victim’s parents/guardians.
Age range: We directly support persons over the age of 18 years. Under the age of 18 years we can provide support through the victim’s parents/guardians.
Area of operation: Wiltshire and Swindon (but national coverage as a national organisation).
How are services accessed:
Through our national number – 0808 1689111 or through email on a specific form (please email/call the local office for details). Staff at the Wiltshire office can give advice to Professionals if required before they make a referral too.
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Name of organisation:
Waste Not Want Not (WNWN)
Address: 303/305 Hungerdown Lane Chippenham SN14 0JJ
Phone: 01249 447140 Email: [email protected] Web: www.waste-not-want-not.org.uk Facebook www.facebook.com/wastenotwantnotwiltshire Services provided:
For anyone whose household income is below £25,000 and all senior citizens. WNWN provides: - Affordable Furniture and household goods for people on low income (guide is household income below £25,000 per annum) - Volunteer and work experience opportunities - Free collection service for unwanted household items
Age range: All Ages.
Area of operation: Chippenham, Corsham, Calne, Malmesbury, Royal Wootton Bassett, Melksham, Trowbridge Bradford on Avon and surrounding villages. Shop opens Monday to Thursday 9.30 – 16.00, Fridays 9.30 – 15.00 and the 1st Saturday of each month 9.30 - 14.00.
How are services accessed:
Call in or referrals.
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Name of organisation: Wessex Community Action
Address: Unit 6, Paxton Business Centre Whittle Road Churchfields Salisbury SP2 7YR
Phone: 01722 326822 Email: [email protected] Web: www.wessexcommunityaction.org.uk Services provided:
For Voluntary, Community and Social Enterprise Sectors. Transport Service with accessible minibuses up to 17 seats, Training Courses, Payroll Service, Book-keeping services, Back office printing, copying and administrative services available. Also provide: Salisbury Child Contact Centre, Redworth Club (for adults with disabilities).
Age range: All ages Area of operation: Primarily in South Wiltshire but also in Wiltshire, Swindon,
Somerset, Bristol, Gloucestershire and Dorset How are services accessed:
Via projects for direct user services. Back office, financial and transport services can be accessed by individuals, small businesses and community groups via our website, email or phone.
39
Name of organisation:
Wiltshire Centre for Independent Living (CIL) Address: 11 Couch Lane
Devizes SN10 1EB
Phone: 0300 1233 442 Email: [email protected] Web: www.wiltshirecil.org.uk Services provided:
• Professional support and payroll services for direct payment users and self-funders in Wiltshire who pay for care at home, including an online PA Register
• #MakeSomeoneWelcome: a campaign aiming to get disabled and older people into the heart of our vibrant communities.
• Peer support / Co-production
• Information and events for disabled and older people on relevant topics.
• Campaigning, participation and consultation locally and nationally on independent living issues; workshops and meetings; quarterly newsletter.
Age range: All ages. Area of operation: Wiltshire. How are services accessed:
Visit our website for full details of services provided; telephone the office on 0300 1233 442 or email [email protected]
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Name of organisation: Wiltshire Parent Carer Council (WPCC)
Address: Freepost RSXC-YTUB-KTBL Units 1&2 Pentagon House 51-52 Castle Street Trowbridge BA14 8AU
Phone: 01225 764647 Email: [email protected] Web: www.wiltshireparentcarercouncil.co.uk Services provided:
Support re: benefits, money & grants, childcare, equipment, health & wellbeing, leisure & breaks, moving to adult life, schools & learning, special educational needs, social care services, rights and legal matters and general support. From June 2018 Outreach workers will be available
Age range: Parents/Carers of children with SEN and/or Disabilities (0-25). Area of operation: Wiltshire excl Swindon. How are services accessed:
Telephone/email/ events/consultations/meetings
41
Name of organisation: Wiltshire Scrapstore and Resource Centre
Address: Unit 5 Griffin Farm Bowden Hill Lacock Chippenham Wiltshire SN15 2PP
Phone: 01249 730011 Email: [email protected]/[email protected] Web: www.wiltshirescrapstore.co.uk Services provided:
For children, families, young people, adults, community groups, schools, and the general public. Warehouse of resources for members of the public to access: Craft shop, Creative Birthday Parties, under 5’s Make and Play sessions, Children’s Art club (Runs Saturdays and holidays), Adult craft sessions, Workshops in the community, Workshops in schools. We also have a café which is open to everyone, offering light lunches, cakes, hot and cold drinks and confectionary.
Age range: All ages Area of operation: The whole of Wiltshire, but our Scrapstore warehouse is based
in Lacock. How are services accessed:
We have an open-door policy, anyone can access our services. 10-1pm on Monday 10-5pm Tuesday, Wednesday, Thursday, Friday 10-4pm Saturday
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Name of organisation: Wiltshire Substance Misuse Service (provided by Turning Point)
Address: Cheviot House 9 – 73 Castle Street Salisbury SP1 3SP
The Halve Trowbridge BA14 8SA
41 New Road Chippenham SN15 1HL
Phone: Salisbury: 01722 343000 Trowbridge: 01225 718980 Chippenham: 01249 440270 SPOC: 0345 603 6993
Email: [email protected] Web: www.turning-point.co.uk Services provided:
Needle Exchange, structured 1:1 work, Counselling, Motivational Enhancement Therapy, Substitute prescribing, Access to in patient detox, Access to residential treatment, prescribing for community-based alcohol detox, Structured group work, Access and support for wrap around services such as housing, benefits, employment, training and education, BBV testing and vaccination, Accredited peer mentoring programme.
Age range: 18+ Area of operation: All of Wiltshire (except for Swindon), across 3 hubs each
covering a catchment area. How are services accessed:
Clients or referrers can call the hub nearest to them or the 0345 number if they are unsure of which hub they need to access; appointments can be made over the phone and details provided of drop-ins for assessment.
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Name of organisation: Wiltshire Wildlife Trust
Address: Elm Tree Court Long street Devizes Wilts SN10 1NJ
Phone: 01380 725670 Email: [email protected] Web: www.wiltshirewildlife.org Services provided:
We can provide work experience placements in a variety of environmental projects such as conservation skills, wood craft skills, waste management, refurbishment and recycling, and office admin. We provide provision for those suffering from mental illness, drug and alcohol abuse, ex-offenders, those with behavioural problems, learning difficulties and the long term unemployed. We believe in the biophilia hypothesis which shows that working in the outdoor environment has beneficial effects on health and wellbeing. This can improve individual’s confidence, social and practical skills giving them an advantage in looking for work. Current services: Wellbeing, Youth Wellbeing, Waste Education, Refurbishment & Recycling, Family Events, Conservation Work, Work Experience Placements, Wildlife Watch Groups, Local Supporter Groups. Lakeside Care Farm- Lakeside offers children, young people and adults with specific needs the opportunity for meaningful education and work-based experience in nature conservation, farming and horticulture, as well as Forest School activities.
At Lakeside our experienced staff work with individuals and small groups. This includes, for example, children and young people with Education, Health and Care Plans (EHCPs), adult special needs groups and families.
Age range: Any age. If below 18 and not on a Work Experience Placement through a school or college, they must be accompanied by a parent or guardian.
Area of operation: Wiltshire How are services accessed:
Via referrals from SPLASH, youth organisations, schools, directly through our volunteer office and website.
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Name of organisation: Youth Action Wiltshire/Community First
Address: Unit C2 Beacon Business Centre Hopton Park, Devizes SN10 2EY
Phone: 01380 732811 Email: [email protected] Web: [email protected] Services provided:
For young people aged 5-25 years including young carers young people facing challenges in their lives and young people who are NEET.
Current Services; Wiltshire Young Carers Service, Project Inspire, Splash, Youth Led Volunteering including National Citizenship Service and Youth Club Support.
Age range: 5-25 years
Area of operation: Wiltshire. How are services accessed:
Referral and within club settings.
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Name of organisation:
Youth Adventure Trust Address: Windmill Hill Business Park
Whitehill Way Swindon SN5 6QR
Phone: 01793 441416/07469 886523 Email: [email protected]
[email protected] Web: www.youthadventuretrust.org.uk Services provided:
Our Youth Adventure Programme is an outdoor youth development course that provides vulnerable young people between 11 and 16 years old a chance to try new things and challenge themselves. The programme enables them to experience success, learn to go beyond their own expectations and grow in confidence. The Youth Adventure Programme is a series of residential adventure camps and day activities over two years, where young people have the chance to take part in a range of activities, work in a team, experience group living and challenge themselves in a new environment. The programme is provided completely free of charge to all the young people who take part.
Age range: For Young people 11-16
Area of operation: Swindon and Wiltshire.
How are services accessed:
Referral through school and Wiltshire Young Carers.
46
Associate
Members
47
Name of organisation: Army Families Federation (AFF)
Address: IDL 414, Floor 2, Zone 3 Ramillies Building Marlborough Lines Monxton Road Andover SP11 8HJ
Phone: 01264 382326 Local co-ordinator – Carol Morris, Salisbury - 07527492783
Volunteer manager – Rachel Fallows - 07795 596568 Email: [email protected]
Local co-ordinator – Carol Morris, Salisbury [email protected] Volunteer manager – Rachel Fallows [email protected]
Web: www.aff.org.uk Services provided:
The Army Families Federation (AFF) is the independent voice of Army families and works hard to improve the quality of life for Army families around the world - on any aspect that is affected by the Army lifestyle. We also involve volunteers to support our work. More information can be found at www.aff.org.uk/volunteer. We have specialists who cover the following areas - Education and Childcare, Housing, Employment, Training and Benefits, Health and Additional Needs, Foreign and Commonwealth
Age range:
All ages
Area of operation:
Wherever there are Army families
How are services accessed:
Contact directly via phone or website.
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Name of organisation:
Beat (Beating Eating Disorders)
Address: Unit 1 Chalk Hill House,
19 Rosary Road, Norwich, Norfolk, NR1 1 SZ.
Phone: 0300 123 3355 Email: [email protected] Web: www.beateatingdisorders.org.uk. Services provided:
We support those affected by eating disorders. We provide a Helpline for adults and young people, Website, Message boards, Online support groups, Self help and Support groups.
Age range:
All ages
Area of operation:
National
How are services accessed:
No referral necessary, see website.
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Name of organisation:
British Red Cross Address: Unit 7 & 8 Coped Hall Business Park
Royal Wootton Bassett Wilts SN4 8DP
Phone: Adult Education – 01452 726661 Mobility Aids Service – 01793853723 (open Monday to Friday 9:30am – 4pm)
Email: Adult Education – [email protected] Mobility Aids - [email protected]
Web: www.redcross.org.uk Services provided:
First Aid Education adapted to learner needs and ability. Mobility Aids Service providing short-term loans of wheelchairs and other equipment
Age range:
All ages
Area of operation:
Wiltshire and Swindon
How are services accessed:
Group referral.
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Name of organisation:
Doorway Wiltshire Ltd Address: Station Hill House
Station Hill Chippenham Wiltshire SN15 1EQ
Phone: 01249 445385 Email: [email protected] Web: www.doorwayproject.org.uk Services provided:
We provide a friendly, safe place for adults who are homeless or who have complex issues, such as debt, mental health problems, substance use or poor life skills which are likely to affect their ability to acquire or sustain a tenancy. Doorway provides guests with the everyday basics i.e. freshly cooked food, laundry and shower facilities, sleeping bags, food parcels, befriending by trained staff and support to access specialist services. In addition, we offer activities such as music; creative writing; art workshops; indoor football and IT training which aim to build self-esteem and teach new skills as a first step to moving into work and sustaining a tenancy.
Age range:
Age 16+
Area of operation:
Operate open access drop-in sessions at the Salvation Army Hall in Chippenham. Area served is North Wiltshire including Calne, Corsham, Malmesbury etc.
How are services accessed:
Drop in Mondays 9.30-12.30pm Thursdays 12.30-3.30pm. Also provide football training and Women’s Group at other times – referral through drop-in.
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Name of organisation: Healthwatch Wiltshire
Address: Unit 5 Hampton Park West Melksham SN12 6LH
Phone: 01225 434218 Email: [email protected] Web: www.healthwatchwiltshire.co.uk Services provided:
For all health and social care service users. We promote the voice of the consumer in the development of health and social care strategies (children and adults); provide and promote effective signposting and information systems; promote, monitor and inspect the quality of services commissioned to meet health and social care needs; tell the Wiltshire story. We do this by talking and listening to people about their experiences of using health and social care services.
Age range: All ages Area of operation: Wiltshire, excluding Swindon How are services accessed:
People can contact us directly on the phone, by email or through our ‘contact us’ page on the website, or speak to us at one of our engagement opportunities.
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Name of organisation:
Helping Victims of Domestic Violence Address: Unit 6 The granary, Union Road,
Chippenham, Sn15 1HW.
Phone: 07772003353 Email: [email protected] Web: www.hvdv.org.uk Services provided:
We provide services for victims of domestic violence. We provide emergency items e.g. Clothes, nappy’s or any items a family may need as soon as they leave a domestic violence relationship. While in the refuge we can provide a buddy service along with any support that is required. Once the victim is out of the refuge we help to provide furniture and household items to get the victim on their feet with a view to helping them to gain independence and to help them gain confidence in themselves. We are also able to continue the buddy service and to help form fill to make sure all benefit entitlements are met. We also run a Christmas shoe box appeal to help all families in refuge with a Christmas box at Christmas. We also signpost to other agencies that can help with any support that we are not able to offer.
Age range:
All ages
Area of operation:
Wiltshire
How are services accessed:
Via a referral form by Email or over the telephone not by post.
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Name of organisation:
Jamie’s Farm Address: Hill House Farm
Ditteridge Corsham SN13 8QA
Phone: 0871 237 7991 Email: [email protected]
Web: www.jamiesfarm.org.uk Services provided:
For vulnerable children with behavioural/self-esteem/engagement with school issues. Residential farm visits with emphasis of family, farming and therapy. See www.jamiesfarm.org.uk for more details.
Age range:
11 – 16 but we can work with younger or older children as well
Area of operation: Wiltshire and Herefordshire How are services accessed:
Through schools or relevant organisations such as Foster Care respite group.
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Fun and Education Through Farming Name of organisation:
Larkrise Community Farm Address: West Ashton Road
Trowbridge BA14 6DQ
Phone: 01225 751675 Email: [email protected]
Web: www.larkrisefarm.org.uk
Services provided:
We are a hands-on, all-inclusive care farm, based near Trowbridge, Wiltshire. We provide a fun, stimulating farming experience for children and adults of all ages and abilities. We offer the following services: Placements for clients with learning difficulties, and accredited courses in animal care; Horticulture Work experience for college/school students; Riding lessons via our Larkrise Riding for the Disabled Group; and carriage driving; Farm Club every other Saturday morning for children of all abilities, from 5 - 16 years; Guided educational farm visits for school groups; Sensory farm visits for care home residents.
Age range: 5+ Area of operation: Trowbridge, Wiltshire. How are services accessed:
Referral by schools, colleges, social services, website and volunteer services.
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Name of organisation: National Autistic Society North, South and West Wiltshire Address: 2nd Floor Church House
Church Road Filton, Bristol BS34 7BD
Phone: Autism helpline: 0800 800 4104 (Mon – Fri 10am-4pm) Information Centre: 020 7903 3599
Email: [email protected] [email protected] [email protected]
Web: www.autism.org.uk
Services provided:
For Families affected by autism, Individuals on the autism spectrum. General and specific training on autism for groups, councils, interested people, etc. Information seminars for parents, Parent support groups, Information service, Autism Seminars for families, help! seminars for parents, Parent to Parent Service (telephone service providing support). Social Groups for Adults on the spectrum (currently meeting in pub in Salisbury but due to expand to other areas.)
Age range: All ages. Area of operation: Throughout Wiltshire. Branches based in Westbury,
Chippenham and Salisbury. Also, a branch in Swindon which people around the area of Royal Wootton Bassett often find more convenient to attend.
How are services accessed:
All information on NAS website: www.autism.org.uk Local NAS Parent Support groups – contact Branch officer in your region.
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Name of organisation: NSPCC/ChildLine Schools Service
Address: NSPCC Service Centre Braggs Lane Bristol BS2 0DN
Phone: 07909 688393 Email: [email protected] Web: www.nspcc.org.uk Services provided:
We recruit, train and support volunteers to deliver the ChildLine Schools Service to primary schools across the area. The programme involves the delivery of assemblies and workshops to Year 5 and 6 pupils to raise awareness of ChildLine, the types of child abuse and mechanisms to help stay safe.
Age range: 9-11 Area of operation: National, Bristol, BaNES, Wiltshire and Swindon How are services accessed:
School-based Assemblies and Workshops.
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Name of organisation: Real Horse Link
Address: 5A, COXHILL LANE, POTTERNE, DEVIZES, WILTSHIRE SN10 5PH
Phone: 01380 736352 or Sharon Crabbe on 07934180532 Email: [email protected] Web: www.realhorselink.org Facebook www.facebook.com/realhorselink
Services provided:
Real Horse Link is a newly registered CIO delivering TheHorseCourse, a horse assisted intervention, in Wiltshire and Swindon. Facilitators are trained and approved by TheHorseCourse, a registered charity based in Dorset. TheHorseCourse is aimed at those who are suffering social exclusion due to poor emotional or thinking skills. This might manifest as offending, isolation, reliance on mental health or social services, drug and alcohol use, disengagement from school, training & work, or a host of other difficulties. Our Flagship course is The ReStart: FIVE CONSECUTIVE DAYS, 2 HOURS PER DAY We do very little talking - the course is action-based, designed to interrupt participants’ usual thinking and emotional responses, whilst responsive to their pace and needs. Participants get one-to-one support from expert facilitators to learn and rehearse the eight skills shown on the THC Star. Positive habits are rewarded with success in an urgent context with clear feedback from unbiased, sensitive and expressive horses. 70%+ OF ALL PARTICIPANTS IMPROVE ACROSS 4 OUTCOMES: • RELATIONSHIPS WITH PEERS, FAMILY AND PROFESSIONALS • PROBLEM BEHAVIOURS • ENGAGEMENT WITH SCHOOL, TRAINING OR WORK • IDENTITY, SELF BELIEF, HOPE based on referrer follow up 2 months post intervention
Age range: 8 years to Adult
Area of operation: Wiltshire and Swindon How are services accessed:
Participants are referred through Professional Services, such as • Schools, PRUs • Social workers • Mental health teams • Offending teams • Specialist agencies e.g. Drug & Alcohol, Domestic Violence
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Name of organisation: Samaritans - Swindon & District
Address: 5/6 Curtis Street Swindon SN1 5JU
Phone: 116 123 freephone TEXT: 077259090
Email: [email protected] Web: www.samaritans.org Services provided:
To anyone who needs emotional support – whatever you’re going through we’re here to help 24 hours a day – in confidence without judging.
Age range: All ages Area of operation: Swindon and Wiltshire. Also, national. How are services accessed:
Phone/email/text/face to face.
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Name of organisation:
Services Cotswold Centre Address: Lypiatt Road
Neston Corsham SN13 9TU
Phone: 01225 816917 Email: [email protected] Web: www.gov.uk/housing-for-service-personnel-and-families Services provided:
Services for serving services personnel and their families. Provide Lypiatt School, Army Welfare Service and Children’s Centre. Work with local providers such as Barnardo’s, Relate and Health Visitors.
Age range: All ages Area of operation: Corsham – cover all forces families. How are services accessed:
Referral by Welfare Service or self-referral via website.
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Name of organisation:
Springboard Opportunity Group Address: King’s Rise Children’s Centre
Lodge Road Chippenham Wiltshire SN15 3SY
Phone: 01249 657145 Email: [email protected]
Web: www.springboardweb.org.uk Services provided:
Services for Children aged 0-5 with SEN or disabilities and their families. We are an opportunity group that provides services as a district specialist centre. Pre-school sessions M, W, TH, F, Assessment sessions Monday pm, Stay and Play sessions Tuesday am, Multi agency meetings, Saturdads, Playdates.
Age range: 0-5 years Area of operation: Based in Chippenham, serving the North Wilts District.
How are services accessed:
Children can be referred to Springboard by parent or professional.
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Name of organisation:
Stepping Stones – District Specialist Centre Address: Longfield Children’s Centre
Broadcloth Lane Trowbridge Wilts BA14 7HE
Phone: 01225 350004 or 350015 Email: [email protected] Web: www.steppingstonestrowbridge.co.uk Services provided:
Pre-school children under 5 with disabilities and difficulties. Specialist therapy and support, Physiotherapy, Occupational therapy, Speech and Language, Sensory room. Outreach support.
Age range: 0-5 years
Area of operation: West Wiltshire
How are services accessed:
Referral can be via parents or a range of Health Professionals.
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Name of organisation:
Swan Advocacy Address: Salisbury head office:
26 Milford Street Salisbury SP1 2AP
Devizes Office: Swan Advocacy 5 Sidmouth St Devizes SN10 1LD
Phone: 01722 341851 01380 732680 Email: [email protected] Web: www.swanadvocacy.org.uk Services provided:
Swan provides a free, independent advocacy service for vulnerable adults who, because of illness, disability or age may experience difficulty speaking up. We are commissioned by Wiltshire Council and NHS to provide the majority of services but also have projects funded by other sources. We assign advocates who: support individuals at meetings/reviews/ appeals/appointments/help write letters/make calls/prepare appeals helping individuals make informed choices about their life. Generic service provides advocacy support to adults who are in receipt of, or disputing access to, secondary health/social care services or in receipt of DLA. Swan’s Independent Mental Capacity Advocacy Service supports people that lack the capacity to make decisions. This service is for individuals under Mental Health Act 1983. Two pilot projects, the Forces Project provides support to service personnel/veterans /service families. Early Intervention Dementia Project, aimed at supporting during the early stages of dementia and to remain working with the individual throughout their life.
Age range: 16 + Area of operation: Wiltshire and Bath & North East Somerset. How are services accessed:
Referrals through an application process completing Swan’s referral form, accessed online, emailed or posted out. Individuals can self-refer. Individuals can be referred by health professionals and support organisations, care homes etc. Parent’s that meet Swan‘s criteria for advocacy can be supported to deal with issues around child protection law.
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Name of organisation:
The Children’s Society Address: Edward Rudolph House
Margery Street London WC1X 4RD
Phone: 07989 518142 Email: [email protected] Web: www.thechildrenssociety.org.uk Services provided:
For Children, young people and families. Primarily work: Children's Centres Runaways Substance misuse Financial Inclusion CSE CAMHS
Age range: 0-19 years
Area of operation: Nationally, South and South West including Wiltshire
How are services accessed:
Depends on the service – sometimes referrals, walk in, direct approach.
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Name of organisation:
The National Deaf Children’s Society Address: 15 Dufferin St
London EC1Y 8UR
Phone: 01803 762582 Email: [email protected] Web: www.ndcs.org.uk Services provided:
For deaf children and their families. 2 Family Officers for SW provide direct support to deaf children’s families, National helpline, Assistance for SEN appeals, Family events.
Age range: 0-25
Area of operation: Nationally & SW region. How are services accessed:
Various – web, helpline, phone, etc.
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Name of organisation: Wiltshire Dyslexia Association Shared membership scheme with:
Address: The British Dyslexia Association Unit 6a, Bracknell Beeches Old Bracknell Lane Bracknell RG12 7BW
Phone: Wiltshire admin/helpline: 01249 655489 National BDA helpline: 0333 405 4567
Email: WDA: [email protected] Web: WDA: www.wiltshiredyslexiaassociation.org
BDA: www.bdadyslexia.org.uk Additional new website: www.dyslex.io
Services provided:
For anyone wanting information about dyslexia – parents, students, teaching staff, school governors, employees and employers. We run a free helpline with impartial advice to support those seeking information about dyslexia – re support in schools, getting an assessment, assistance in the workplace. The WDA and BDA campaign and lobby for change and improvement. Members may join the organisation for just £7 per year to receive regular magazines and newsletters including notice of any events we are organising.
Age range: All ages Area of operation: Charity based in Chippenham, so events tend to take place in
the northern part of the county, but information is sent throughout Wiltshire and beyond.
How are services accessed:
Usually via websites and telephone numbers listed above.
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Wiltshire Portage – ‘Achieving through Play’
Name of organisation: Wiltshire Portage
Address: Kings Rise Children’s Centre Pewsham, Chippenham Wiltshire SN15 3SY
Phone: 07780 653888 Email: [email protected] Web: www.wiltshireportage.btck.co.uk Services provided:
Wiltshire Portage provides Educational Home Visits for children with disabilities and difficulties from birth to school entry, as well as offering support to the family. The visits are an hour to an hour and a half, usually weekly although fortnightly or monthly visits may be offered. The Portage sessions are play based; a discussion and partnership approach are key. Wiltshire Portage looks at the child’s strengths and needs, then an individual plan is agreed to help each child learn new skills in a small achievable step-by-step approach, with lots of opportunities for repetition and practice.
Age range: Birth to school entry Area of operation: Wiltshire (excluding Swindon) How are services accessed:
By referral from any professional working with the child, with parental consent. Parents can also refer their child by telephoning the office to discuss their child’s needs. The Serviced criteria can be found on the website.
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Name of organisation:
Wiltshire & Swindon Users’ Network Address: St. George’s Road
Semington BA14 6JQ
Phone: 01380 871800 Email: [email protected]
Web: www.wsun.co.uk Services provided:
The Network was formed in Nov 1991 by people who use Health and Social Care Services and their allies, to promote user involvement in all aspects of Community Care. WSUN does this in a variety of ways examples of which are: - Holding meetings on issues of concern, Organise & facilitate consultations & forums to give our views, taking part in the training of social workers, participating in meetings as part of the joint planning of services locally, Independent monitoring of Help to Live at Home Scheme, Wiltshire Independent Travel Service (see below). Membership of the Network is free. Wiltshire Independent Travel Service (WITS), provides initial travel support to individuals who would like to travel independently on public transport for work, to meet friends, for college or training. A travel supporter will accompany the person on their journey until they become confident. We can work on skills like planning a journey, road safety, telling the time, using money or a bus pass and help to build confidence. The only cost to the individual are any bus or train fares although where possible we will assist people to apply for disabled person passes.
Age range: WSUN – Adults 18+ (including parents/carers of children who
use Health & Social Care Services). WITS – 15+
Area of operation: Throughout Wiltshire, excluding Swindon How are services accessed:
WSUN – Any Wiltshire resident can become a member of WSUN and then access our Forums, newsletters, information, projects, consultations etc. The more representative we are (e.g. of parents of children with special needs) the more their voices will be noticed at a strategic level. WITS – Self referral or via Professional Agencies.
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Name of organisation: Wiltshire Sight
Address: St Lucy’s Sight Centre Browfort Bath Road Devizes SN10 2AT
Phone: O1380 723 682
Email: [email protected] Web: www.wiltshiresight.org Services provided:
For visually impaired children and their families. Information, advice and guidance on issues relating to sight loss Children’s Activity Club - Zoom Family events Support for Carers
Age range: 0-16 Area of operation: Wiltshire
How are services accessed:
By referral or by contacting the charity directly.
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For information on emergency support for a child you think is in danger, please go to: http://www.wiltshirepathways.org/GenPage.asp?ID=59
For more information on the work of the Forum, visit our website:
www.cfvsf.org
To contact us:
Phone: 07775 334557 Email: [email protected]
Wiltshire Children and Families Voluntary Sector Forum
Acknowledging support from:
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