dirty tactics against libreoffice in public administration, and ......12 dirty tactics against...
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1Dirty tactics against LibreOffice in public administration, and how to overcome them
Dirty tactics against LibreOffice in public administration, and how to overcome them
Otto KekäläinenFree Software Foundation Europe – FSFE.org
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2Dirty tactics against LibreOffice in public administration, and how to overcome them
Headlines of the news items during last two years:“City of Helsinki to start open desktop pilot”“Finnish city of Tampere begin pilot with open source office suite”“Helsinki aims for open data but resigns itself to IT vendor lock-in”“Helsinki city council presses IT department to continue using open source”
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3Dirty tactics against LibreOffice in public administration, and how to overcome them
News items at joinup.ec.europa.eu and fsfe.org/fi/
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4Dirty tactics against LibreOffice in public administration, and how to overcome them
We want our governments to useFree Software
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5Dirty tactics against LibreOffice in public administration, and how to overcome them
Ministry of Justice in Finland 2003→
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6Dirty tactics against LibreOffice in public administration, and how to overcome them
Martti Karjalainen: Large-scale migration to an open source office suite: An innovation adoption study in Finland
Academic dissertation, Depatment of Computer sciences, University of TampereISBN 978-951-44-8216-8 (pdf)http://acta.uta.fi/pdf/978-951-44-8216-8.pdf
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7Dirty tactics against LibreOffice in public administration, and how to overcome them
Migration 2003-2010
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8Dirty tactics against LibreOffice in public administration, and how to overcome them
“The study addresses several practically important issues involved in the adoption of open source, e.g., the analysis of software functionality and interoperability, cost evaluations, installation and configuration issues, local language support issues, additional tools to support the migration, user training and support, technical support, and software usage measurements.”
Karjalainen 2010, page 3
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9Dirty tactics against LibreOffice in public administration, and how to overcome them
“For IS practice, the study shows that the transition to an open source office suite isfeasible in a large-scale context and that substantial benefits can be achieved as the result of the transition.”
Karjalainen 2010, page 3
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10Dirty tactics against LibreOffice in public administration, and how to overcome them
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11Dirty tactics against LibreOffice in public administration, and how to overcome them
“The first 4 years have not brought any special cost surprises in the migration [..]”
Karjalainen 2010, page 187
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12Dirty tactics against LibreOffice in public administration, and how to overcome them
“However, it can be noted that during the years 2006-2009 the number of workstation computers had increased from 10 500 to 11 600 in the organization. Due to the benefits of open source licensing, the increase of workstations did not involve increases in the office suite licensing costs.”
Karjalainen 2010, page 187-188
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13Dirty tactics against LibreOffice in public administration, and how to overcome them
?
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14Dirty tactics against LibreOffice in public administration, and how to overcome them
Technical issues?
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15Dirty tactics against LibreOffice in public administration, and how to overcome them
Lack of support services?
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16Dirty tactics against LibreOffice in public administration, and how to overcome them
Lack of political support?
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17Dirty tactics against LibreOffice in public administration, and how to overcome them
Should the government prefer open source software in IT procurement? General public >80%, candidates >70% and even the least pro-open party >50% says YES
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18Dirty tactics against LibreOffice in public administration, and how to overcome them
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19Dirty tactics against LibreOffice in public administration, and how to overcome them
fsfe.org/support/
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20Dirty tactics against LibreOffice in public administration, and how to overcome them
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21Dirty tactics against LibreOffice in public administration, and how to overcome them
Example of headlines:“Mayor of Munich: EU laptops should have LibreOffice”“MIMO: a working group of French ministries to certify a LibreOffice release”“Administration of the Italian region Umbria moving to LibreOffice”“Greek municipality of Pilea-Hortiatis migrating to LibreOffice”“Katowice Municipality: saving public money with OpenOffice.org”“Spain's Las Palmas' moves 1200 PCs to LibreOffice”“The Swedish National Police: How to avoid locking yourself in while saving money”
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22Dirty tactics against LibreOffice in public administration, and how to overcome them
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23Dirty tactics against LibreOffice in public administration, and how to overcome them
www.groklaw.net/pdf/Comes-9685.pdf
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24Dirty tactics against LibreOffice in public administration, and how to overcome them
Total Cost of Ownership – TCO
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25Dirty tactics against LibreOffice in public administration, and how to overcome them
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26Dirty tactics against LibreOffice in public administration, and how to overcome them
Helsinki migration to LibreOffice:21,5 million euros
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27Dirty tactics against LibreOffice in public administration, and how to overcome them
fsfe.org/news/2012/news-20120412-02
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28Dirty tactics against LibreOffice in public administration, and how to overcome them
www.gartner.com/id=1389621
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29Dirty tactics against LibreOffice in public administration, and how to overcome them
www.gartner.com/id=1389621
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30Dirty tactics against LibreOffice in public administration, and how to overcome them
www.gartner.com/id=1389621
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31Dirty tactics against LibreOffice in public administration, and how to overcome them
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32Dirty tactics against LibreOffice in public administration, and how to overcome them
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33Dirty tactics against LibreOffice in public administration, and how to overcome them
techrights.org/2008/03/03/michael-silver-ooxml-shill/
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34Dirty tactics against LibreOffice in public administration, and how to overcome them
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35Dirty tactics against LibreOffice in public administration, and how to overcome them
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36Dirty tactics against LibreOffice in public administration, and how to overcome them
The CEO of Microsoft Finland approached the highest officials in the Ministry of Justice. First Microsoft offered to cover for the Microsoft Office training costs, but when that didn't catch on, they delivered a 28 page report that questioned the calculations and conclusions done by the ministry's own IT staff.
But the highest officials backed their IT staff and did not give in for Microsoft's demands. Later Microsoft also offered to pay the cost for an “independent” TCO study, but the ministry declined.
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37Dirty tactics against LibreOffice in public administration, and how to overcome them
Did Microsoft lie?
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38Dirty tactics against LibreOffice in public administration, and how to overcome them
“Selective truth”
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39Dirty tactics against LibreOffice in public administration, and how to overcome them
antitrust.slated.org/www.iowaconsumercase.org/011607/3000/PX03096.pdf
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40Dirty tactics against LibreOffice in public administration, and how to overcome them
antitrust.slated.org/www.iowaconsumercase.org/011607/3000/PX03096.pdf
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41Dirty tactics against LibreOffice in public administration, and how to overcome them
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43Dirty tactics against LibreOffice in public administration, and how to overcome them
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44Dirty tactics against LibreOffice in public administration, and how to overcome them
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45Dirty tactics against LibreOffice in public administration, and how to overcome them
FUD!NEVER LOSE!
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46Dirty tactics against LibreOffice in public administration, and how to overcome them
wikipedia.org/wiki/Fear,_uncertainty_and_doubt
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47Dirty tactics against LibreOffice in public administration, and how to overcome them
“licence cost only 7,5 %”“labour biggest source of costs, and since MS has the most productive toolsa according to Forrester research, MS has lowest TCO”“MS provides 24/7 support while nobody provides support for OpenOffice”“Barcelona, DoJ Belgium and Amsterdam failures”
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48Dirty tactics against LibreOffice in public administration, and how to overcome them
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49Dirty tactics against LibreOffice in public administration, and how to overcome them
City of Helsinki Microsoft Premier Support:
1926 man hours395 000 €
205 €/h
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50Dirty tactics against LibreOffice in public administration, and how to overcome them
TFC
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51Dirty tactics against LibreOffice in public administration, and how to overcome them
FUD → TFC
fear → trustuncertainty → factsdoubt → confidence
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52Dirty tactics against LibreOffice in public administration, and how to overcome them
Trust – make them experience LibreOffice
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53Dirty tactics against LibreOffice in public administration, and how to overcome them
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54Dirty tactics against LibreOffice in public administration, and how to overcome them
Trust needs time
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55Dirty tactics against LibreOffice in public administration, and how to overcome them
Facts:case studiesacademic publicationsscientific cost model
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56Dirty tactics against LibreOffice in public administration, and how to overcome them
Confidence – Made a personal connection
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57Dirty tactics against LibreOffice in public administration, and how to overcome them
Vote!
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58Dirty tactics against LibreOffice in public administration, and how to overcome them
Critical mass
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59Dirty tactics against LibreOffice in public administration, and how to overcome them
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