Disaster RecoveryAn Integrated Approach

Sharad SharmaGeneral Manager – India, and Vice President – Product Operations Symantec Corporation

2Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Think Disaster

DATA CORRUPTION COMPONENT FAILURE APPLICATION FAILURE

HUMAN ERROR MAINTENANCE SITE OUTAGE

3Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

But there is more… Security Threats!

4Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Disaster Recovery is not just Data Recovery

Complete Operations Recovery is complex and process intensive

One can’t “think” when disaster strikes

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Today’s approach

Activity How is it done today Risks

DR Planning Printed Unwieldy manuals Difficult to create and maintain

Coordinate processes Manual and haphazard Impact on RTO

Integrate multiple point products

Consultant creates plan, administered individually

Impact on RTO

Change Management Using phone calls Duplication of effort

DR SLA Tracking Either ignored or done in an ad-hoc fashion

RTO & RPO can suffer without knowledge

DR Reports Not Available No way to track things

DR Readiness Testing

Manually done: Irregular Recovery may not work when necessary

6Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Example: DR for Shared StandbyPrimary Site

Remote (DR) Site

App2App1 Standby

Primary HA Cluster

Dual Use Servers

Remote HA Cluster

OS & Application

Images

App2App1 Standby

Re

pro

vis

ion

Data Replication

7Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Activities during DR

EXECUTIVES

STORAGE ADMIN

NETWORK ADMIN

SERVER ADMIN

DATABASE ADMIN

• Setup Remote Backup Policy

• Create Remote Snapshot

• Select Servers to reprovision

• Migrate remote applications

• Provision Servers with correct Images

• Start Application(s)

• Setup Remote Network

• Setup cluster link• Reroute traffic to

remote data center

• Setup Remote SAN• Associate Remote

Data Set to appropriate server

• Access Disaster Situation

• Declare Disaster

8Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Instead…..

9Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Create an automated DR Platform

Complete data center recovery Coordinate recovery of data, server, network and non-IT

resources …

DR Plan updated automatically at both sites

Enables easy Fire Drill, Fail Over, Fail Back

Enables measurable RTO, RPO

Customizable

Spans across multiple point products

Plan against newer threats Security threats (virus attacks, worms etc.)

10Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Holistic Solution!

APPLICATIONS

INFRASTRUCTUREPEOPLE

DATA

PROCESSESDRCC

(Disaster Recovery Control Center)Common platform to orchestrate all DR aspects

11Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Shared Standby using DRCCPrimary Site

Remote (DR) Site

App2App1 Standby

Primary HA Cluster

Dual Use Servers

Remote HA Cluster

OS & Application

Images

App2App1 Standby

Re

pro

vis

ion

Data Replication

DRCC

Site Disaster Event

DR

Practice

12Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

DRCC Orchestrates DR Practice

Disaster Happens

Executives assess situation

Disaster Declared

Create remote data snapshot

Select servers to be reprovisioned

Migrate remote applications

Provision selected servers

Network setup for App servers

Associate correct data set to server

Route Incoming data traffic

Setup remote backup policy

DRCC Start

DRCC End

Manual Semi-Automated Automated

DRCC Receives

Event.

Exec Task

Exec Task

DBA Task

Server Admin Task

Server Admin Task

Server Admin Task

N/W Admin Task

Storage Admin Task

N/W Admin Task

DBA Task

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More Use Cases

DR Activity Examples

Change Management OS Upgrade

Application patch

Change storage size/attributes

Fire Drill For Shared Standby

For backup based (no standby)

For Dedicated Standby

Fail Back Complete Site fail back

Application fail back

Planned downtime reduction

DR Reports Difference between primary and remote

DR SLA tracking (RTO, RPO etc.)

14Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Summary

Centralized DR Operations Management Platform

Automates as much of DR plan as possible

Mechanism to walk through the DR practices

Integrates IT and people processes

Umbrella across participating point products

Reporting of DR SLAs

Monitoring of DR SLAs

15Symantec ConfidentialStorage Networking Summit 4 Nov 28-30, 2004

Thank You!

Q&A