disc go solo user's manual

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Disc-Go-Solo User’s Manual

WELCOME Thank you for purchasing the Disc-Go-Solo Optical Disc Resurfacing and Repair Machine. Please take a few minutes to read through this manual. Included are tips and techniques drawn from over a decade of disc repair experience at Disc Go Technologies Inc. that will help you achieve the best results from your new disc repair equipment. If you have any questions or concerns regarding this machine, please do not hesitate to contact our customer service department using our Toll Free number at 1-866-237-3724 or visit our website at www.discgotech.com.

IMPORTANT SAFEGUARDS

Please read through this entire manual and retain it for future reference. To prevent possible personal injury or equipment damage, the following basic precautions should be observed:

1. Ensure your Disc-Go-Solo has its own grounded electrical circuit. Do not run the power cord where it may be subject to wear or abuse. Do not allow anything to rest on or roll over the power cord which may damage it. Do not operate your Disc-Go-Solo with a damaged cord or plug.

2. To protect against the risk of electrical shock, do not operate your Disc-Go-Solo, or run its cord or plug, or anywhere they may be exposed to water or moisture.

3. Unplug your Disc-Go-Solo from the outlet when not in use or before changing consumables (cartridge, pads).

4. Do not operate your Disc-Go-Solo if the unit has been dropped or if it has been damaged in any manner. Should this occur, call customer support for further information.

5. The use of attachments, components or consumables not recommended or sold by Disc Go Technologies Inc. may cause damage to the machine and/or personal injury and will void the warranty for the unit.

6. Unplug your Disc-Go-Solo from the outlet if it becomes hot for any reason.

7. To prevent damage to the machine and avoid personal injury, do not move your Disc-Go-Solo while it is operating or while the lid is open.

8. Do not install or operate your Disc-Go-Solo in an environment containing flammable or explosive gas.

9. Do not allow objects to poke through the fan grating or other exterior openings.

10. Avoid contact with moving parts.

11. DO NOT move your Disc-Go-Solo with a Cartridge installed!


TABLE OF CONTENTS

SETUP INSTRUCTIONS 4 Supplied Components 4 Preparation and Materials 4 Machine Description 4 Inserting the Repair Cartridge 5 Cartridge Capabilities 6

OPERATION 7 Button Index 7 Operating the Disc-Go-Solo 8 Post Repair 8 On-screen Menu 9 Machine Diagnostics 10 Lid Locking Mechanism 11

MAINTENANCE 12 Daily Cleaning 12 Regular Cleaning 13 Periodic Cleaning 13 Replacing the Cartridge 16 Replacing the Polishing Pads 17

TROUBLESHOOTING 19 Error Messages 19 Problem Solving 20

DISC REPAIR INFORMATION 21 Why Do Scratches Appear on my Discs? 21 How are Discs made? 21 How Does Disc Repair Work on Scratched discs? 22 How can I tell if my disc is in need of repair? 23 Identify if the disc can be repaired 23 Identify the type of disc 23 Inspect for specific damage 24 Determining Which Side Is Scratched 25

LIMITATION OF USE 27 Additional Components 28

Disc-Go-Solo User’s Manual 4

SETUP INSTRUCTIONS

Supplied Components (1) Disc-Go-Solo Disc Repair Unit (1) Repair Cartridge (1) Disc-Go-Tech Cleaning Cloth

(1) Power Cord (2) Polishing Pads (1) Bottle of Final Spray (1) User’s Manual

Preparation and Materials Remove your Disc-Go-Solo Disc Repair Unit from the shipping box and ensure that all above listed components are present. The box and packing materials are specifically designed for this machine; and we recommend they be retained in case your Disc-Go-Solo needs to be moved or transported. Before you begin the set-up procedure, please make sure you have the following ready:

• Flat, level surface at least 24” x 12” (approx 60 cm x 30 cm)

• Grounded electrical outlet

• Repair cartridge

Machine Description

Figure 1: Disc-Go-Solo Disc Repair Unit


Inserting the Repair Cartridge

A. Unplug the machine, or turn off your Disc-Go-Solo using the On/Off switch located at the right rear of the machine.

B. Locate the Repair Cartridge and shake well. Remove the Cartridge Stopper. Retain the stopper to reseal the cartridge after use.

Caution: Ensure the cartridge is kept level. With the stopper removed,

liquid may leak out of the cartridge if it is tilted or turned upside down. If a small amount of fluid is spilled (less than 20 ml) simply wipe up the spill with paper towel or a cloth. If a larger amount is spilled, do not use the cartridge. For best results, do not remove the stopper until you are ready to use your Disc-Go-Solo.

C. The cartridge housing is located on the right-hand side of the machine.

Gently insert the cartridge into the housing, applying pressure equally on both left and right-hand sides, mid-way on the cartridge body. When fully inserted, the cartridge latch will audibly ‘click’ and lock the cartridge in place.

Figure 2: Inserting a Cartridge

ATTENTION

SHAKE CARTRIDGE THOROUGHLY for 30 to 45 seconds prior to use.

Remove cartridge and install cartridge stopper if

Disc-Go-Solo will be idle for longer than 24 hours.

Apply Pressure

Here

Cartridge Latch


D. Connect your Disc-Go-Solo to AC power and turn the machine on using the ON/OFF switch at the back of the unit.

E. The start up screen will appear as shown in the following Figure:

Cartridge Capabilities The number of discs that can be repaired with one Disc-Go-Solo Repair Cartridge will vary based on the Repair Cycle(s) selected. The total number of disc repairs will be proportional to the number of repairs per cycle (i.e.: If 30 Heavy Cycle repairs are completed, an additional 50 Medium Cycle or 80 Light Cycle repairs may also be achieved):

Cycle Discs

Light 160

Medium 100

Heavy 60

Table 1: Disc Count per Cartridge

Caution! Precautions should be taken when

working with energized equipment.

Figure 3: Disc-Go-Solo Start-up Screen

DISC−GO−SOLO

REPAIR CARTRIDGE

V3.10 100%


OPERATION

Button Index

START Button / Select

The START button initiates the repair process. When using the on-screen menus, this button also acts as the Select/Enter button.

STOP / Menu / Back

The STOP button interrupts a repair. If the STOP button is pressed while the machine is repairing a disc, the repair process and the automated sequence will be interrupted. (Some repair steps will complete in order to protect the machine). When the machine is idle (not repairing discs), pressing the STOP button will bring up the On-Screen Menus. When using the On-Screen Menus, this button also acts as the Back / ESC button.

EJECT

The EJECT button is used to eject and retract the disc tray. If the machine is idle (not repairing discs) and the disc tray is in, pressing the EJECT button will open the disc tray. If the disc tray is already extended, pressing the EJECT will retract it.

CYCLE SELECT / Forward

The CYCLE SELECT button is used to change the repair cycle settings. When the machine is idle (not repairing discs) you may use the CYCLE SELECT button to view the available repair settings (Light, Medium and Heavy). When using the on-screen menus, this button also acts as the Forward/Next button.

Lid Release Button

Pressing the Lid Release button prepares your Disc-Go-Solo to unlock the lid. This function is only available when the machine is idle (not repairing discs).


Operating the Disc-Go-Solo To use your Disc-Go-Solo, follow these simple steps:

A. Ensure the Repair Cartridge is properly installed. Ensure there is no disc on the turntable.

B. Press the EJECT button C. Insert disc, label side DOWN, onto the turntable.

D. Select the desired repair cycle using the CYCLE SELECT button . Note: The number of discs that can be repaired with one cartridge

will vary based on the cycle(s) selected. Refer to the “Cartridge Capabilities” section.

E. Press the START button . The machine will begin repairing the disc. Once the repair cycle is complete, the turntable tray will eject and remain open. Remove the disc from the tray and replace it with another, or press EJECT to retract the tray.

Post Repair Your Disc-Go-Solo features an automated rinse and buff cycle; however, it is normal for traces of polish to be present on the disc surface following completion of the repair process. The following steps should be taken once a disc has been processed:

A. Remove the disc from the turntable tray.

B. Briefly examine the disc to ensure that it has been sufficiently repaired.

C. Apply one or two squirts of Final Spray to the surface of the disc. Using the Cleaning Cloth gently wipe the disc, from the centre outwards, until it is clean and dry.

CAUTION:

DO NOT load discs label side up. Doing so may damage both the discs and your machine.


On-screen Menu Your Disc-Go-Solo is equipped with an On-screen Menu which allows for easy diagnostics and troubleshooting. Using the On-screen menu, you are able to individually verify key components within the machine in order to determine their state of functionality. To enable the On-screen Menu, the machine must first be idle.

• Press the STOP button and release. The LCD screen will display “OPTIONS”

• Press the CYCLE SELECT button to cycle through the available Menu options

• To exit the On-screen Menu, press the STOP button. If you are more than one level deep into the menu, you may need to press the STOP button more than once to completely exit the menu.

The following buttons are used to navigate through the On-Screen Menu:

START Button / Select

The START button acts as the Select/Enter button.

STOP / Menu / Back

Pressing the STOP button when the machine is idle allows the user to enter the On-screen menu. When using the on-screen menu, this button also acts as the Back / ESC button.

CYCLE SELECT / Forward

The CYCLE SELECT button acts as the Forward / Next button. This will allow you to browse the options available under the On-screen menu.


Machine Diagnostics The Machine Diagnostics mode is used to individually activate and observe the functionality of various machine components.

ATTENTION:

Machine Diagnostics mode should only be used by experienced technicians and service representatives familiar with the machine. Certain safety features may be overridden in this mode. Damage to the machine and/or injury to the operator can occur.

1. Solenoids – This setting is used to test the Solenoids which raise and lower

the pads and Splash Shield cover. The pads and the Splash Shield cover are independently controlled by separate Solenoids. Press the LID RELEASE button and open the top cover to observe the pads and Splash Shield. Press the START button to activate the Solenoids. Both the pad plungers and Splash Shield should activate and retract.

2. Rinse Pump – This setting is used to test the Rinse Pump and the

tubing/connections within the Rinse Pump system. In order to properly test this setting, a cartridge must be inserted. Press the LID RELEASE button and open the top lid. Hold open for the duration of this test. With a cloth or paper towel at the ready (or a cup), press the START button to activate the Rinse Pump. The pump should make an audible sound, and liquid should spray from the brass nozzle on the underside of the Splash Shield.

3. Polish Pump In – The Polish Pump can work in both flow directions. This

setting is used to test the forward flow direction (into the repair chamber) as well as the tubing/connections within the Polish Pump system. In order to properly test this setting, a cartridge must be inserted. Press the LID RELEASE button and open the top lid. Hold open for the duration of this test. With a cloth or paper towel at the ready (or a cup), press the START button to activate the Polish Pump In. The pump should make an audible sound, and polish solution should flow from both black polish ports on the underside of the Splash Shield. The pump may also be observed to be turning at the rear of the machine.

4. Polish Pump Out – This setting is used to test the reverse direction of the

Polish Pump (into the cartridge). In order to properly test this setting, a cartridge must be inserted. Press the LID RELEASE button and open the top lid. Hold open for the duration of this test. Press the START button to activate the Polish Pump Out. The pump should make an audible sound and may be observed at the rear of the machine to be turning. No liquid will be pumped into the repair chamber.


5. Tray Motor Out – This setting is used to test the Tray Motor functionality. Press the START button to activate the Tray Motor. The Solenoids will lift and the tray will move out while the START button is pressed. Leave the tray extended and proceed to the next test, Tray Motor In.

6. Tray Motor In – This setting is used to test the Tray Motor functionality in

the reverse direction. With the tray extended, press the START button to activate the Tray Motor. The solenoids will lift and the tray will move in while the START button is pressed.

7. Main Motor – This setting is used to test the Main Motor functionality.

Ensure the tray is fully retracted prior to testing. Also ensure there is no disc on the turntable. Press the LID RELEASE button and open the top lid. Hold open for the duration of this test. Press the START button to activate the Main Motor. The turntable will spin while the START button is pressed.

Lid Locking Mechanism Your Disc-Go-Solo features a two-stage lid locking mechanism to ensure that the unit can only be operated when the lid is closed and locked. To open the lid:

1. Press the LID RELEASE button on the far right. “Release Latches” should be displayed on the LCD screen.

2. It is now safe to open the lid by pulling both release latches forward (see Figure 4 below).

`

Figure 4: Lid Locking Mechanism


MAINTENANCE

Your Disc-Go-Solo utilizes an optical polishing process to repair disc surfaces. It is normal for some polish to be present within the repair chamber; however, the machine must be cleaned regularly to avoid polish build-up that may otherwise interfere with its operation.

Daily Cleaning

The following Daily Cleaning routine should be followed at the end of each day:

1) With the lid open and secured, use a damp cloth (warm water, no soap) to wipe the turntable, lid and all surfaces within the entire repair chamber.

2) Wipe down the exterior using a soft damp cloth. Use of Final Spray on the exterior is also recommended to achieve a “like new” shine.

3) With the turntable tray fully out (ejected), inspect and clean the drain (located at the right rear, below the tray). Use a pipe cleaner if necessary to ensure this drain line is clear of obstructions.

Figure 5 Figure 6

Figure 7

IMPORTANT: Ensure drain is kept clean and clear of obstructions!!!

Repair Chamber: Wipe all surfaces with a damp cloth


Regular Cleaning

Polish build-up left in your Disc-Go-Solo for an extended period of time can damage both the discs being repaired and the machine when it is next used. A self-cleaning function has therefore been incorporated into your Disc-Go-Solo utilizing a specially designed Cleaning Cartridge. The special cleaning solution in this cartridge flushes out the polish lines and drainage hoses, preventing clogging. It also serves to clean the surfaces within the repair chamber, including the turntable, tray and splash-shield. The Cleaning Cartridge should be used:

• After every two Repair Cartridges

• If your Disc-Go-Solo will not be used for a period longer than 24 hours

• If several days have passed between repair cycles, prior to use

• If discs were inadvertently placed label side up into the machine

IMPORTANT: Polishing Pads MUST be removed prior to using the Cleaning Cartridge!

Activating the Self Cleaning Function:

1) Remove the polishing pads

2) Insert a Cleaning Cartridge into the Cartridge Chamber

3) Press the START button

The cleaning cycle will start and run for a total of 5 minutes. During that time, the turntable will spin and the tray will be extended several times. Once the Cleaning Cycle has completed, it is recommended to perform the Daily Cleaning routine prior to replacing the Polishing Pads.

The cleaner you can keep your Disc-Go-Solo, the better it will perform for you.

Periodic Cleaning

It may at times be necessary to perform a more thorough cleaning of the Disc-Go-Solo repair chamber than Regular or Daily cleaning alone can attain. In order to perform this Periodic Cleaning, the Turntable Tray must be removed.

ATTENTION

DO NOT SHAKE CARTRIDGE

before or after use.

REMOVE PADS before beginning cleaning process. Once cleaning is complete, remove cartridge and

install cartridge stopper.


Turntable Tray Removal:

1. Remove the 6 Back Panel mounting screws and remove the Back Panel.

Figure 8: Back Panel Removal

2. Remove the 2 screws holding the white Limit Switch Plate onto the rear of the Turntable Tray and remove the Limit Switch Plate. Remove the plastic Front Panel and pull the tray forward through the front of the machine.

Figure 9: Limit Switch Plate Removal

Back Panel Mounting Screws

Limit Switch Plate Mounting Screws

Limit Switch Plate


3. Access can now be gained to the entire repair chamber, including the lower section, to perform more extensive cleaning:

a. Ensure the Drip Tray extension channel is clear of polish build-up.

b. Using a cloth damp with warm water, wipe down all accessible surfaces, including left and right side bearing assemblies.

c. Ensure the Turntable Tray is thoroughly cleaned as well, paying special attention to the side rails that fit into the bearing assemblies.

Figure 10: Repair Chamber - Right Side View

Figure 11: Repair Chamber - Left Side View

Drip Tray Extension Channel

Right Side Bearing Assembly

Left Side Bearing Assembly

Drip Tray Extension Channel


4. To re-assemble, line up the rails on the Turntable tray with the guide bearings and push the tray in through the front.

a. Reattach the white Limit Switch Plate using the two screws removed earlier.

b. Ensuring the Rear Fan cable is connected, reattach the Back Panel using the 6 remaining mounting screws.

c. Reattach the Front Panel by snapping it into place.

Replacing the Cartridge

To remove and replace either a Repair Cartridge or a Cleaning Cartridge:

A. Turn off your Disc-Go-Solo.

B. Depress the Cartridge Latch and gently pull the cartridge straight out of the cartridge housing (see Figure 6). Be sure to keep the cartridge level, as fluid can easily be spilled if the cartridge is tilted even slightly.

C. Recap the cartridge using the original Cartridge Stopper or the stopper from the replacement cartridge.

D. Use an absorbent cloth or paper towel to remove any fluid that may have spilled inside the cartridge housing.

E. Insert a new Cartridge into the cartridge housing. Apply pressure equally on both left and right-hand sides of the cartridge, mid-way on the cartridge body. When fully inserted, the cartridge latch will audibly ‘click’ and lock the cartridge in place.

Figure 12: Cartridge Removal

1. Depress Latch

2. Pull Cartridge


Replacing the Polishing Pads

Polishing Pads should be replaced with every new Repair Cartridge (every 100 Medium repairs, or equivalent). Failure to do so will result in poor quality repairs and could potentially damage both your discs and your machine.

Polishing Pad Removal:

A. Open the lid fully so that it rests against the rear lid stops (i.e. past 90°).

Warning! The Disc-Go-Solo Lid can fall to a closed

position if held at 90° or less, potentially trapping fingers and/or hands.

B. Locate the ribbed ‘squeeze points’ on the outer edge of the polishing pad to be removed. Supporting the lid with one hand, remove the pad by squeezing together at the ribbed squeeze points and pulling the pad off. Discard the used pad.

Figure 13: Polishing Pad Removal

Polishing Pad Installation:

A. Note that the new polishing pads have two alignment prongs protruding from the back side of the pad. These two prongs must align with one of the three sets of holes on the pad holder (see Figure 14).

Ribbed Squeeze Points

Alignment Prongs


B. Again, while supporting the lid with one hand, align the two prongs with the pad holder holes. Gently squeeze the ribbed squeeze points and press the new pads onto the pad holders. The pads should ‘snap’ into position.

Figure 14: Polishing Pad Installation C. To verify that the pads are seated properly, spin each one. They should turn

smoothly and uniformly, with a slight ‘floating’ action. Gently pull on each pad. They should not easily come off the pad holder.

D. Gently close the lid. Do not allow the lid to slam shut. E. Turn your Disc-Go-Solo unit on and continue repairing discs.

Alignment Prongs

Pad Alignment

Holes


TROUBLESHOOTING

Error Messages

The following error messages may be displayed on the LCD screen:

The “Check Pads” message occurs when the turntable has been prevented from turning freely, usually because of excessive friction between the pads and the disc. This may occur if the pads are worn excessively or are not locked into place fully, if polishing fluid is not flowing onto the disc during the repair process, or if some other physical obstruction is impeding the turntable.

Solution: 1) Check for worn or improperly installed pads:

• Press the Lid Release button, then pull both release latches forward (Refer to Figure 5). Raise the lid.

• Inspect the pads for excessive wear and/or for proper installation (refer to “Replacing the Polishing Pads”)

• Carefully lower the lid, re-engage the lid latches and continue with disc repairs.

2) Check for signs that polish is flowing onto the disc:

If the flow of polish onto the disc is impeded, the polishing pads will generate excessive friction and will eventually damage the surface of the disc. To prevent this from occurring, a “Check Pads” error is generated and the machine will stop.

• Check that the Repair Cartridge contains polishing fluid and is installed correctly (the rear of the cartridge should align with the edge of the cartridge housing, and the Cartridge Latch should be fully engaged).

• To test if there is polish flowing, use the On-screen menu to enter the Machine Diagnostics, “Polish Pump In” test mode. Using this setting, verify that polish is flowing out the two chemical feed lines on the underside of the Splash Shield.

• If polish is not flowing, replace the Repair Cartridge. If this does not resolve the problem, inspect the pump and fluid lines for blockage or leaks.

The “Check Lid” message occurs when the Lid of the Disc-Go-Solo Disc Repair Unit is not fully closed.

DISC−GO−SOLO

Check Lid

Check Pads

Reset Machine


Solution: • Press the Lid Release button, then pull both release latches forward (Refer

to Figure 5). Raise the lid.

• Ensure there are no obstructions between the lid and top surface. Wipe off any dust, debris, or fluid.

• Carefully lower the lid, re-engage the lid latches and continue with disc repairs.

The “Replace Cartridge & Pads” message occurs when the cartridge level reaches 0% or is too low to complete the operation.

Solution: • Replace the cartridge with a new one or with one which still has the capacity

to repair discs.

• If the same message is displayed, ensure that the cartridge is properly installed in the machine (the cartridge should align with the edge of the cartridge housing, and the Cartridge Latch should click into position).

Problem Solving

Problem: Repair quality is not as good as when I first received my machine.

Solution:

The Disc-Go-Solo requires new polishing pads after every 160 light repairs (100 medium, 60 heavy). Polishing pads must be replaced whenever a new cartridge is installed.

• Press the Lid Release button, pull the release catches forward and open the lid of the machine.

• Remove the polishing pads and insert a Cleaning Cartridge to run a cleaning cycle (see Disc-Go-Solo Maintenance).

• Once the cleaning cycle is complete, install a new Repair Cartridge, install new polishing pads and run the machine normally.

Problem: I installed a new cartridge, but the cartridge level reads “000%”.

Solution:

Verify the Repair Cartridge is properly installed:

• Turn the machine off. Remove the cartridge. Reinsert the cartridge fully, ensuring that the back surface of the cartridge is flush with the body of the cartridge housing and that the Cartridge Latch is fully engaged (an audible ‘click’ is heard when installed correctly).

• Turn the machine on and continue with disc repairs.

Replace Cartridge &

Pads


DISC REPAIR INFORMATION

Why Do Scratches Appear on my Discs?

Although CDs and DVDs are extremely durable and convenient to use, they can be easily damaged through normal handling and use, especially in inexpensive CD or DVD players, car CD changers or poorly designed CD cases. While scuffed or scratched CD’s or DVD’s may appear playable, the disc player may have difficulty decoding the sound, image or data due to the additional interference posed by the scratches. This commonly results in skipping and stuttering on audio CDs and DVDs and disc read errors on digital discs. When scratches are removed from the surface of the disc, the disc player is again able to decode all the information without having to perform numerous error correction procedures, which in turn makes for smoother operation.

How are Discs made?

A Disc is comprised of four layers, as shown in Figure 15, below. The first layer, Layer 1, is the thickest and easiest to repair. The other three layers combined (reflective foil, lacquer, and graphic) are only as thin as a human hair and offer little or no protection to the data beneath them. Polycarbonate Plastic Disc (Layer 1) Data, in the form of minuscule depressions or “pits” (as short as 0.83 micrometer) and contrasting flat regions or “lands”, are arranged in a spiral track winding from the inner hole to the outer edge on the top side of this layer. On recordable CDs, data can be burned in at different levels within the plastic disc, enabling multi-session recording. This layer is thinner on recordable CDs due to imprinting of the manufacturer’s name. Reflective Foil Layer (Layer 2) A micro thin layer of aluminium (copper, silver or gold on higher quality CDs) is applied over top of the Layer 1 data. Layer 2 reflects the laser beam back through the plastic disc, allowing the data to be read. Lacquer Layer (Layer 3) Lacquer is dripped onto the disc and spun at high speed to create a thin sealant over the foil layer. This seals in the foil, but offers little or no protection to the data immediately beneath it.

4

3

2

1

Figure 15 – Disc Layers


Graphic Layer (Layer 4) A layer of ink is screened onto the lacquer layer for dynamic graphic and/or sales impact. (Recordable CDs do not have this layer.)

How Does Disc Repair Work on Scratched discs?

As mentioned above, Layer 1 of a Compact Disc is made of Polycarbonate plastic, just like plastic lenses in safety glasses. This layer is manufactured through a moulding process that results in a perfectly flat surface, allowing a laser beam to travel straight through it to reflect off the Foil Layer above it (Layer 2), thus revealing the digital information contained in the top surface. Recall that the laser beam reads the digital information from the centre of the disc to the outer edge in a spiral manner. With DVD Audio and Video media, Sony, PlayStation 1 & 2™, X-Box ™, GameCube™ and Sega Dreamcast™ the digital information that has been stamped goes right to the outer edge of the disc. A scratch, finger print or foreign object anywhere on the surface will block or deflect the path of the laser beam (see Figure 16), causing the disc to either skip or freeze, depending on the disc format. This means that a damaged disc must be repaired with a technology that leaves the disc perfectly flat from centre to edge, as is the case with Disc-Go-Technologies disc repair products. Other disc repair technologies can result in rounded outer edges during the repair process, impeding the laser beam’s ability to correctly track data on the last (outer) tracks of those discs.

Figure 16 - Scratch Deflection


How can I tell if my disc is in need of repair?

If the disc has started to make strange noises or if it skips and stutters when you listen, watch, or play it, then chances are the disc has scratches on it. If you are servicing the rental or retail market, such as used video games or Previously Viewed Title DVD’s, it may be desirable to repair any disc with surface damage. This will suggest to the customer that this disc is in “like new” condition, and will produce a higher resale value.

Identify if the disc can be repaired:

Cracks - Inspect the disc first for signs of cracks. Typically, discs will start to split from the inside ring, and work towards the outer edge. Give the disc a very slight bend to see the cracks more clearly. Occasionally, cracks will start from the outer edge, or may be located in the centre of the reading area. If any crack is found, the disc cannot be repaired.

Dents – Dents are large indentations on either side of the disc. Dents will sometimes appear to be deep scratches; however they have caused irreversible damage to the disc which cannot be repaired. Dents are caused by blunt force to the disc, such as being stepped on, being bitten by a pet, or placing heavy sharp objects onto the disc. Dents can sometimes be seen protruding through the other side of the disc.

Warping – Warping is when the disc, which should be perfectly flat, has been bent or warped due to heat damage. This type of damage will typically be seen around the entire edge of the disc and can be seen in the reflection of the disc. To inspect for warp damage, look at the reflection in the mirror side of the disc. Reflect a straight edge, such as a fluorescent light tube in the ceiling and tilt the disc back and forth while looking at the reflection of the light in the disc. If the light tube appears to be distorted, the disc may be warped. Warp damage can occur due to leaving the disc in sunlight, or inexpensive repair methods.

If the disc is damaged in any way described above, it cannot be repaired.

Identify the type of disc

CD or DVD? – There are types of damage that can occur on one type of disc, which will not occur on the other. To identify the type of disc, look at the label side of the disc and locate the identifying mark.

Compact Disc (CD) Digital Versatile Disc (DVD)


Inspect for specific damage

CD Damage - Foil Damage – Foil damage occurs when the graphic side of a

compact disc has been scratched. Severe foil damage can easily be seen by holding the label side of the disc up to a strong light source and observing the shiny side of the disc. If light can be seen through the disc then the disc has foil damage. Light foil damage can also prevent the disc from playing, but it is much harder to locate. One easy way to see light foil damage is to first inspect the label side for any type of scratch. If a scratch is located on the top side, view the bottom side to see if the same scratch appears on the optical side. If the disc is dark, such as a Playstation™ or PS2™ disc, assume the disc is damaged. Refer to Figure 17 for an example of foil damage.

Figure 17 – Foil Damage

One other method of viewing foil damage is to look at the scratches on the optical side of the disc. If you can see a reflection of the scratch in the “mirror” of the disc, the disc can be repaired. If you cannot see a reflection of the scratch, the scratch is likely to be foil damage on the top side. Refer to the chart below to determine whether or not your disc is susceptible to foil damage.

Disc Medium Colour Susceptible Non-

Susceptible

CD Silver �

DVD – Single Layer (4.7GB) Silver �

DVD – Dual Layer (8.4GB) Gold �

PS1™ – CD (700MB) Black �

PS2™ – CD (700MB) Light Blue �

PS2™ – DVD Single Layer Silver �

PS2™ – DVD Dual Layer Gold �

X-Box™ - DVD Silver / Gold �


Disc Medium Colour Susceptible Non-

Susceptible

GameCube™ - 3” DVD Silver / Gold �

CD - R (650 – 700 MB) Any Color �

CD - RW (650 – 700 MB) Grey �

DVD – R (4.7 GB) Purple �

DVD – RW (4.7 GB) Grey �

VCD (700 MB) Silver �

Karaoke CD (700 MB) Silver �

Determining Which Side Is Scratched

The Reflection Test

• Hold your disc, with the graphic side down.

• While viewing the scratches on the play side, tilt the disc slightly, back and forth.

• Now check each scratch for a reflection or double appearance.

• Scratches on the bottom of the disc will have a reflection and are repairable.

• Scratches in the foil will not have a reflection and are not repairable. DVD Damage – Layer Separation – A DVD is similar to a CD, however it is like having two CD’s with the label sides placed together and glued. This is perfect for protecting the information from foil damage, as the important layers are on the inside of the disc, instead of the top. However, there are sometimes problems with the two glued discs pulling apart. When these two discs separate, it will damage the foil on the inside of the disc. This type of damage is relatively rare, and is usually caused by excessive heat and/or severe bending. Inspect the gold or silver side of the disc, if the consistency of the gold or silver color seems to change from the inside ring to the outer edge, the disc may have separation. Give the disc a slight bend, if the color changes in a concentric pattern, the disc has layer separation and cannot be repaired. Scratch Damage If the disc passes the above tests, it is probably scratch damaged. Scratch damage is the largest type of damage in discs and will typically result in 94% of all disc failures. Scratch damage can be repaired. Use the Disc-Go-Solo to remove the damage, and leave the disc looking as good as new! Scratch Damage Levels

The level of scratch damage can be difficult to determine. Some discs may have scratches covering the surface of the disc, but the scratches may not be very deep. Other discs may look great, except for one large scratch. Damage levels are determined by the depth of the scratch, not the number of scratches. The deeper the scratch, the longer it will take to be removed. Please refer to the pictures below for some typical examples of light, medium and heavy scratch damage.


Light Damage

Light damage is characterized by small, hairline scratches. It can also comprise light scuffs, marks and deposits such as food or glue residue. This type of damage cannot normally be felt when running your fingernail across the scratch.

Medium Damage

Medium damage typically comprises larger scratches than those in the Light category. Medium scratches can be felt by running your fingernail across the scratch; however, your nail should not stop in the scratch. More extensively damaged discs with many surface scratches will typically have several that fall into the Medium damage category.

Heavy Damage

Heavy damage is the deep knife or screwdriver type of damage that, when you run your fingernail across the scratch, will stop your fingernail in the scratch. This type of damage can be very severe. Occasionally it may be necessary to process a heavily damaged disc through a Heavy Cycle more than once.


One-Year Limited Warranty Disc Go Technologies Inc. warrants the Disc-Go-Solo to be free from defects in material and workmanship under normal use for a period of one (1) year from the date of purchase, except as noted. There is no warranty with respect to the following, which may be supplied with the Disc-Go-Solo: polishing pads and/or polish and/or cartridges and/or supplementary products. This warranty extends only to the original consumer and does not cover damage from abuse, neglect, or any other use not specified in the printed directions. The warranty does not cover problems caused by fire or other natural calamities. The warranty is void immediately if an improper repair or adjustment is made by anyone other than an authorized Disc Go Technologies service center; if the consumer does not use the cleaning cartridge at the intervals recommended in the printed directions; and/or if the consumer uses any cartridge and/or polishing pads and/or polish and/or supplementary products not authorized for use by Disc Go Technologies in the printed directions. The warranty applies to the product from the original date of purchase and the owner must furnish proof of original purchase from Disc Go Technologies or a Disc Go Technologies authorized reseller. This product is intended for commercial use only. The unit must be shipped, freight prepaid or delivered to the nearest authorized repair center in either its original package or similar packaging affording an equivalent degree of protection. The repaired unit will be returned to the customer at the customer’s expense. For a detailed description of our warranty for this product, please contact our customer service center.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, DISC GO TECHNOLOGIES INC. EXPRESSLY DISCLAIMS ALL RESPONSIBILITY FOR CONSEQUENTIAL DAMAGES OR INCIDENTAL LOSSES CAUSED BY THE USE OF THIS APPLIANCE AND UNDER NO CIRCUMSTANCES SHALL DISC GO TECHNOLOGIES BE LIABLE FOR ANY AMOUNT GREATER THAN THE ACTUAL PURCHASE PRICE OF THE UNIT.

If you have a claim under this warranty, DO NOT RETURN THE APPLIANCE TO THE STORE OR DISTRIBUTOR! Please call our CUSTOMER SERVICE NUMBER. This warranty is valid only in Canada and the USA.

In the U.S. and Canada 1-866-237-3724

This warranty gives you specific legal rights. You may also have other legal rights which may vary from state to state, or province to province.

LIMITATION OF USE

This machine is not capable of repairing cracked, warped, or foil damaged discs. If there is damage to the data within the disc, this machine cannot replace or restore the data.

Disclaimer Reasonable care has been taken in the preparation of this information, but Disc Go Technologies Inc. and the product distributors extend no warranties, make no representations and assume no responsibility as to the accuracy or suitability of information. Judgements as to the suitability herein are the purchaser’s responsibility.


CUSTOMER SERVICE

Call our toll free customer service number. Please have your Disc-Go-Solo close by when you call to better help us answer your questions. In USA and CANADA call: 1-866-237-3724

Website: http://www.discgotech.com E-mail: [email protected]

KEEP THIS NUMBER FOR FUTURE REFERENCE

Additional Components

To order additional components, in the USA and Canada please call our toll free customer service line at 1-866-237-3724 or visit our secure website at www.discgotech.com

Manufactured by:

DISC GO TECHNOLOGIES, INC.

101-19110 24th

Ave Surrey, B.C. Canada V3S 3S9

Printed in Canada

Copyright 2007 Version 1.2.2

disc go solo user's manual

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