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  • mnliteracy.org

    VISTA EARLY SERVICE TRAINING:

    Effective Communication

    at Your Host Site

    August 20, 2018

    Debbie Cushman, Associate Director

    Minnesota Literacy Council

  • Your Presenter

  • Agenda

    1. Why discuss?

    2. Personal style

    3. Identifying challenges

    4. Assorted thoughts / tips

    5. Q & A

    mnliteracy.org 3

  • Why Discuss Communication?

    mnliteracy.org

    1. Stress and conflict happen

    2. Awesome things happen too

    3. To be intentional about exercising

    communication muscles

    4. We work with…

    people!

    4

  • Avoid Unwelcome Surprises

    mnliteracy.org 5

  • mnliteracy.org

    Personal Communication Style

    • Method – verbal / nonverbal / written

    • Personality – introverted / extroverted

    organic / structured

    talker / listener

    slower / faster

  • Activity – Personal Preferences

    mnliteracy.org 7

    1. Work in pairs

    2. Identify 3-4 preferences

    3. Be ready to report back

  • INDIVIDUAL

    KSAOs

    Experience

    Personality /

    Style Training

    Non-Work Issue

    Challenge Identifier 1:

    INDIVIDUAL

    mnliteracy.org 8

  • POSITION

    New / Outdated

    Too Big / Too

    Small

    Too Much Variation

    Lack of Clarity

    General Design

    Challenge Identifier 2:

    POSITION

    mnliteracy.org 9

  • VISTA

    SUPERVISOR

    DEPARTMENT

    ORGANIZATION

    Challenge Identifier 3:

    SYSTEM

    mnliteracy.org 10

  • Activity - Scenarios

    mnliteracy.org 11

    1. Work in pairs

    2. Identify 2-3 possible challenges

    3. Be ready to report back

  • G o a l S

    e tt in

    g

    mnliteracy.org 12

  • P a

    re to

    P ri n c ip

    le

    mnliteracy.org 13

  • B e ll

    C u

    rv e

    (n

    o rm

    a l d is

    tr ib

    u ti o n )

    mnliteracy.org 14

  • P a ra

    n o rm

    a l

    D is

    tr ib

    u ti o

    n

    mnliteracy.org 15

  • U rg

    e n

    t- Im

    p o

    rt a

    n t

    M a

    tr ix

    mnliteracy.org 16

  • mnliteracy.org

    Tips

    • Active listening

    → listen like there will be a quiz later

  • mnliteracy.org

    Tips

    • Curiosity

    → show genuine interest in coworkers and organizational culture

  • mnliteracy.org

    Tips

    • What’s the headline?

    → what do others really need to know

  • mnliteracy.org

    Tips

    • Have actual conversations

    → don’t over-rely on electronic communications

  • mnliteracy.org

    Tips

    • Seek advice

    → check in with trusted advisors

  • mnliteracy.org

    Questions?

    Debbie Cushman

    Associate Director

    dcushman@mnliteracy.org

    (651) 251-9095

    22

    mailto:dcushman@mnliteracy.org

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