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DisclaimerThe data and information in this report represent a fair and reasonable overview of the Piped Gas Distribution Industry. Every effort has been made to verify, validate and accurately represent the information in this report, based on the daily, monthly and yearly reports which were submitted by licensees pursuant to their licence conditions.

The Energy Commission in good faith publishes this information for the consumption of the general public, in line with its functions stipulated under the Act. The Energy Commission disclaims all or any responsibility whatsoever to anyone for information contained in this report or for any representation or statement herein, whether expressed or implied, or for any replies given in response to any queries in relation to this report

BackgrounD1.1 Gas Supply Act 1993 61.2 Functions of the Energy Commission 71.3 Gas Specifications 81.4 Gas Distribution System 11

PiPeD gas suPPly & consumPtion2.1 Overview Of Natural Gas Supply in the Peninsula and Sabah 182.2 Overview of Liquefied Petroleum Gas (LPG) Supply in 23 the Peninsula & Sabah

reliaBility anD suPPly service Quality3.1 Gas Malaysia Berhad (GMB) Performance Indicators 263.2 Complaints and Inquiries Received by Gas Malaysia Berhad (GMB) 28 3.3 Gas Malaysia Berhad (GMB) Client’s Charter Performance 293.4 Sabah Energy Corporation (SEC) Client’s Charter Performance 31

natural gas tariff anD liQuefieD Petroleum gas Prices4.1 Natural Gas Tariff in the Peninsula 364.2 Liquefied Petroleum Gas Prices in the Peninsula 374.3 Natural Gas Prices in Sabah & Labuan 37

gas licensees5.1 Gas Utility Licence (GUL) 405.2 Private Gas Licence (PGL) 40

1.0

2.0

3.0

4.0

5.0

Contents

gas reticulation system6.1 Approval to Install (ATI) and Approval to 44 Operate (ATO)6.2 Inspection and Testing of Gas Installations 47

gas comPetency7.1 Gas Competency Examinations 507.2 Accreditation of Gas Competency Courses 517.3 Gas Competent Person Certifications 527.4 Gas Contractor Registrations 537.5 Gas Responsible Persons for Commercial Premises 53

gas fittings, gas aPPliances 56& gas eQuiPment aPProvals

energy commission contact information9.1 Headquarters 609.2 Regional Offices 61

gas utility licensees contact information10.1 Gas Malaysia Berhad (GMB) 6410.2 Sabah Energy Corporation Sdn. Bhd. (SEC) 66

6.0

7.0

8.0

9.0

10.0

1.0 BACKGROUND

Energy Commission

6

BACKGROUND1.1 gas suPPly act 1993

The government introduced the Gas Supply Act 1993 (Act 501) and Gas Supply Regulations 1997 to regulate piped gas supply and utilisation activities. The main objective is to protect the interests of the consumers and the public who are affected by the supply activities whilst at the same time ensuring continued viability of the gas supply businesses. Act 501 prescribes the administrative and technical standards in the aspects of safety, reliability, economy, efficiency and quality.

In Act 501 gas is defined as methane, ethane, propane, butane or hydrocarbons which may consist of one or more of the above gases in the form of gas or liquid. Natural gas is mainly methane with a small

percentage of other hydrocarbons and non-hydrocarbon gases whereas Liquefied Petroleum Gas (LPG) comprises of mainly propane and butane. Other types of gases, such as oxygen, nitrogen and acetylene used in the industrial sector are not covered by Act 501.

The act is not applicable throughout the gas supply chain. Its scope covers only the supply of natural gas through pipeline downstream of the last flange of the city gate station or the supply of LPG from the filling point of storage tanks or cylinders to gas appliances. Natural gas transmission and lateral pipeline systems (up to and including the city gate stations) are outside the scope of Act 501. Presently, Act 501 is only applicable in the Peninsula and Sabah.

2014 PIPED GAS DISTRIBUTION INDUSTRY STATISTICS

7

1.2 functions of tHe energy commission unDer act 501

i. To ensure a licensee satisfies all reasonable demands for gas through pipelines.

ii. To ensure a licensee could finance the provision of gas supply services.

iii. To protect the interests of consumers of gas supplied through pipelines in respect of

• Thepriceschargedandtheother terms of supply.

• Thecontinuityofsupply.

• The quality of the gassupply services provided.

iv. To regulate the composition, pressure, purity and volume of gas supplied through pipelines.

v. To promote efficiency and economy to supply gas through pipelines and the efficient use of gas supplied through pipelines.

vi. To protect the public from dangers arising from the distribution of gas through pipelines or from the use of gas supplied through pipelines.

vii. To enable persons to compete effectively in the supply of gas through pipelines.

viii. To investigate any accident or fire involving any gas pipeline or installation.

Energy Commission

8

1.3 gas sPecifications

1.3.1 Peninsular malaysia

Average composition of natural gas supplied by Gas Malaysia Berhad (GMB) to consumers in the peninsula.

table 1: average natural gas composition supplied by gas malaysia Berhad (gmB)

gas composition mt-JDa gas (mole (%)) kerteh (mole (%))

CH4 85.86 95.17

C2H6 4.99 2.47

C3H8 1.54 0.43

iC4H10 0.12 0.02

nC4H10 0.09 0.02

iC5H12 + 0.08 0.01

nC5H12 + 0.04 0.01

C6H14 + 0.02 0.01

CO2 5.38 1.23

N2 1.88 0.63

table 2: typical natural gas characteristics by gas malaysia Berhad (gmB)

natural gas Property mt-JDa kerteh

Specific Gravity 0.66 0.60

Gross Calorific Value, (kcal/Sm3) 9,326 9,534

Burning Velocity, (m/s) 0.28 0.31

Upper Flammability Limit, (%) 15.3 15.4

Lower Flammability Limit, (%) 4.3 4.5

Auto-ignition Temperature, (˚C) 628 640

Theoretical Air Requirement, (m3/m3) 9.71 9.74


9

table 3: average liquefied Petroleum gas (lPg) composition in the Peninsula

gas mole (%)

C3H8 40.0

iC4H10 30.0

nC4H10 30.0

table 4: typical lPg characteristics

typical lPg characteristics

Specific Gravity 1.65

Gross Calorific Value, (kcal/Sm3) 28,059

Burning Velocity, (m/s) 0.46

Upper Flammability Limit, (%) 8.5

Lower Flammability Limit, (%) 1.9

Auto-ignition Temperature, (˚C) 510

Theoretical Air Requirement, (m3/m3) 28.81

Energy Commission

10

1.3.2 sabah & labuan

table 5: average natural gas composition supplied by sabah energy corporation sdn. Bhd. (sec)

gas compositionmole (%)

kota kinabalu, sabahmole (%)labuan

CH4 92.62 92.43

C2H6 3.37 3.29

C3H8 1.46 1.25

iC4H10 0.29 0.25

nC4H10 0.34 0.29

iC5H12 + 0.14 0.11

nC5H12 + 0.09 0.08

C6H14 + 0.17 0.15

CO2 1.36 1.29

N2 0.15 0.86

table 6: typical natural gas characteristics supplied by sabah energy corporation sdn. Bhd. (sec)

typical natural gas characteristicskota kinabalu,

sabahlabuan

Specific Gravity 0.61 0.62

Gross Calorific Value, (kcal/Sm3) 9,536.58 10,109.14

Burning Velocity, (m/s) >0.39 >0.39

Upper Flammability Limit, (%) 14.0 14.0

Lower Flammability Limit, (%) 4.0 4.0

Auto-ignition Temperature, (˚C) >630 >630

Theoretical Air Requirement, (m3/m3 ) 9.87 9.87


11

1.4

ga

s D

istr

iBu

tio

n s

yste

m

tabl

e 7

: n

atur

al g

as &

lP

g s

uppl

ied

are

as in

the

Pen

insu

la b

y g

as m

alay

sia

Ber

had

(gm

B)

type

of

gas

reg

ion

nor

thc

entr

als

outh

eas

t

nat

ural

gas

Kam

unti

ng, K

ulim

, P

arit

B

unta

r, N

ibon

g Te

bal,

Pra

i, K

anga

r, S

eri M

anju

ng,

Sun

gai P

etan

i, S

etia

wan

,Lu

mut

, Tr

onoh

, P

adan

g Te

rap,

Chu

ping

Kua

la L

umpu

r, P

etal

ing

Jaya

, B

atu

Cav

es,

Sel

ayan

g,

Sha

h A

lam

, K

lang

, S

epan

g,S

alak

Tin

ggi,

Puc

hong

, B

anti

ng, N

ilai,

Ser

dang

, B

alak

ong,

Sun

gai B

uloh

,D

aman

sara

, K

elan

a Ja

ya,

Put

raja

ya, K

LIA

, B

angi

, C

yber

jaya

, D

engk

il, K

ajan

g,

Che

ras,

Telu

k P

angl

ima

Gar

ang,

Ber

anan

g, B

esta

ri

Jaya

, Je

ram

, N

orth

Por

t,

Ban

dar

Sul

tan

Sul

aim

an,

Pan

dam

aran

, Ij

ok,

Ser

i Kem

bang

an,

Sem

enyi

h,

Kun

dang

, R

awan

g, W

est

Por

t

Pas

ir G

udan

g, T

anju

ng

Lang

sat,

Teb

rau,

Tam

poi

Lark

in,

Ple

nton

g S

enai

, K

ulai

, A

ir H

itam

, K

luan

gS

enaw

ang,

Che

ng,

Ser

emba

n, A

lor

Gaj

ah,

Aye

r K

eroh

, C

heng

, Ta

ngga

Bat

u,B

atu

Ber

enda

m,

Buk

it

Ram

bai,

Ser

emba

n 2

Geb

eng,

Tel

uk K

alon

g,

Kam

aman

, K

erte

h, K

uant

an

Por

t, G

amba

ng

lPg

Pul

au P

inan

g, S

unga

i P

etan

i, Ip

oh, S

eri M

anju

ng,

Telu

k In

tan,

Ser

i Isk

anda

r, M

ergo

ng

Dam

ansa

ra, K

elan

a Ja

ya,

Pet

alin

g Ja

ya,B

atu

Cav

es,

Kla

ng, P

ucho

ng, S

hah

Ala

m,

Kaj

ang,

Kua

la L

umpu

r, A

mpa

ng, S

elay

ang

Joho

r B

haru

, G

elan

g P

atah

, Ta

mpo

i, B

anda

r M

elak

a,

Nus

ajay

a

Kua

ntan

Energy Commission

12

1.4 gas DistriBution system

figure 1: natural gas Distribution Pipeline in the Peninsula

KANGAR

KULIM

PRAI

SERI MANJUNG

KEMUNTING

KUALA LUMPUR

KLANG

BANGI

JOHOR BAHRUPASIR GUDANG

KUANTAN

PAKA

KERTEHGAS PROCESSINGPLANT

PUTRAJAYA

PORT DICKSON

AYER KEROHALOR GAJAH

SHAH ALAM

SEGAMAT

SENAWANG


13

1.4 gas DistriBution system

figure 2: natural gas supply areas in sabah and labuan

LABUAN

KOTA KINABALU

SABAH

SARAWAK

Energy Commission

14

Transmission Pipeline

Cit

y G

ate

Sta

tion

Odo

rise

rS

tati

onD

istr

ict

Sta

tion

Feed

er L

ine

(15

0 -

26

0 p

sig)

Dis

trib

utio

nLi

ne

(35

- 5

0 p

sig)

Ser

vice

Sta

tion

Ser

vice

Sta

tion

> 2

0 p

sig

> 2

0 p

sig

0.4

3 p

sig

4.3

psi

g

4.3

psi

g

Sin

gle

Dev

elop

men

t

CommercialResidentialIndustry

Ser

vice

Sta

tion

Gas

Sup

ply

Act

19

93

Are

aS

tati

on

Reg

ulat

ing

Sta

tion

= G

as M

eter

The

Last

Fla

nge

of C

ity

Gat

e S

tati

on

figu

re 3

: ty

pica

l nat

ural

gas

Dis

trib

utio

n s

yste

m


15

ManifoldedSystem

InternalPiping

Commercial

Residential

InternalPiping

Bulk TankSystem

Gas Meter First Stage Regulator Second Stage Regulator

80

-10

0 p

sig

M

R2

R2

M

M

R1

R1

figure 4: typical lPg Distribution system

Energy Commission

16

LPG

Sto

re

oror

Man

ifol

ded

Cyl

inde

rs

Bul

k Ta

nk

LPG

Sto

re/

Nat

ural

Gas

Sta

tion

Gas

pip

e fr

om s

tati

on o

r st

orag

e ou

tlet

con

nect

ion

flan

ge u

p to

isol

atio

n va

lve

Gas

pip

e fr

om m

eter

out

let

of in

divi

dual

uni

t ap

plia

nces

Pri

vate

Roa

d

Isol

atio

n Va

lve

Building/Property boundry

Building/Property boundry

Nat

ural

Gas

Sta

tion

Res

pons

ibili

ty o

f G

as U

tilit

y Li

cenc

e

Res

pons

ibili

ty o

f th

e Jo

int

Man

agem

ent

Bod

y or

Loc

al A

utho

rity

Res

pons

ibili

ty o

f th

e O

wne

r or

Res

iden

t

figu

re 5

: ty

pica

l gas

Pip

ing

sys

tem

to

res

iden

tial

use

rs

2.0 PIPED GAS SUPPLY AND CONSUMPTION

Energy Commission

18

2.1 overvieW of natural gas suPPly in tHe Peninsula anD saBaH

figure 6: natural gas consumption in the Peninsula

figure 7: average monthly natural gas consumption according to region in the Peninsula

PIPED GAS SUPPLY AND CONSUMPTION

Gas

Cons

umpt

ion

(mm

BTU

)(S

uppl

ied

by G

MB)

Year

20,000,000

0

40,000,000

60,000,000

80,000,000

100,000,000

120,000,000

140,000,000

160,000,000

2006 2007 2008 2009 2010 2011 2012 2013 2014

96

,72

9,5

58

10

6,3

69

,91

0

11

1,6

25

,21

4

10

7,3

13

,11

6

11

7,6

06

,16

2

12

4,6

28

,93

9

12

7,3

80

,25

3

13

8,2

44

,28

8

14

7,3

42

,49

0

Gas

Cons

umpt

ion

(mm

BTU

)(S

uppl

ied

by G

MB)

Region

1,000,000

North Central East South

0

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

2,6

29

,28

2

5,2

25

,53

9

76

7,8

01

3,6

65

,91

9


19

figure 8: natural gas consumption in sabah & labuan

table 8: average natural gas composition supplied by gas malaysia Berhad (gmB)

region

north central east south

Average Monthly NG Usage Rate (mmBtu/month)

2,629,282 5,225,539 767,801 3,655,919

Number of City Gates 10 9 4 11

Number of Industrial Customers 136 330 36 269

Number of Commercial Customers 0 797 1 1

Number of Residential Customers 0 12,460 108 0

Gas

Cons

umpt

ion

(mm

BTU

)(S

uppl

ied

by S

EC)

Year

50,000

0

100,000

150,000

200,000

250,000

2006 2007 2008 2009 2010 2011 2012 2013 2014

17

1,5

98

17

8,5

51

18

5,3

88

52

,33

5

62

,23

6

66

,79

5

74

,68

4

93

,58

2

23

3,7

23

Energy Commission

20

figure 9: natural gas consumption by user category in the Peninsula

figure 10: natural gas consumption by industry sub-sectors in the Peninsula in 2014

Gas

Cons

umpt

ion

(mm

BTU

)(S

uppl

ied

by G

MB)

Category

20,000,000

Industry Commercial Residential

0

40,000,000

60,000,000

80,000,000

100,000,000

160,000,000

140,000,000

120,000,0001

46

,31

1,9

39

99

2,9

35

37

,61

6

Gas

Cons

umpt

ion

(mm

BTU

)(S

uppl

ied

by G

MB)

2014

5,000,000

0

10,000,000

20,000,000

30,000,000

45,000,000

Non-Metalic Industry40,000,000

35,000,000

25,000,000

15,000,000 13

,49

4,1

49

10

,87

4,9

86

2,0

27

,95

8

24

6,2

15

41

,48

9,2

34

40

,74

3,0

34

4,6

21

,39

7

11

,33

3,5

11

8,1

19

,99

4

14

,21

2,0

54

Basic Metal Industry

Electrical & Electronic

Machinery & Equipment

Rubber Products

Food, Beverages & Tobacco

Fabricated metal Products

Chemicals Products

Glass Products

Others


21

figure 11: number of natural gas users in the Peninsula

Num

ber

of N

atur

al G

as U

sers

Year

2,000

0

4,000

6,000

8,000

10,000

12,000

14,000

2006

65

73

35

6,6

79

2007

64

24

38

8,8

87

2008

63

04

64

7,0

32

2009

64

04

56

7,9

60

2010

68

64

89

10

,43

3

2011

70

45

36

10

,54

1

20126

57

33

56

,67

92013

70

95

65

11

,39

2

2014

77

17

99

12

,56

8


Num

ber

of N

atur

al G

as U

sers

Year

20

468

12

16

2018

14

10

2006

8

0 0

2007

11

0 0

2008

13

0 0

2009

11

0 0

2010

11

0 0

2011

12

0 0

2012

12

0 0

2013

18

0 0

2014

20

0 0


figure 12: number of natural gas users in sabah & labuan

Energy Commission

22

figure 13: length of natural gas Pipelines in operation in the Peninsula

figure 14: length of natural gas Pipelines in operation in sabah

Leng

th o

f Pip

elin

es (

km)

500

0

1,000

2,000

2,500

1323.64

925.54

398.1

1,404.97

976.74

428.23 428.35

508.2

1,442.79

1,014.44

1,605.96

1,097.76

1,708.44

1,174.28

534.16

1,791.47

1,239.89

551.58

1,818.05

1261.69

556.36

1,888.54

1,330.12

558.42

1,993.24

1,429.64

563.6

2006

Polyethylene

2007 2008 2009 2010 2011 2012 2013 2014

1,500

Steel TotalYear

Leng

th o

f Pip

elin

es (

m)

1,000

0

2,000

5,000

4,000

9,000

8,000

7,000

6,0005,982

1,300

4,682

6,432

1,300

5,132

6,5016,561

7,801

1,300

7,861

1,300

7,861

1,300

6,561

7,861

1,300

6,561

8,018

1,300

6,718

8,018

1,300

6,718

8,018

1,300

6,718

2006

Polyethylene

2007 2008 2009 2010 2011 2012 2013 2014

3,000

Steel TotalYear


23

2.2 overvieW of liQuefieD Petroleum gas (lPg) suPPly in Peninsula anD saBaH

figure 15: lPg consumption in the Peninsula

Gas

Cons

umpt

ion

(mm

BTU

)(S

uppl

ied

by G

MB)

Year

50,000

0

100,000

150,000

200,000

250,000

300,000

2006 2007 2008 2009 2010 2011 2012 2013 2014

14

5,7

20

17

7,1

11

19

1,1

58

21

1,4

23

22

8,9

27

25

4,9

04

26

0,4

31

27

8,6

24

27

8,3

24

Gas

Cons

umpt

ion

(mm

BTU

)Su

pplie

d by

GM

B

Year

50,000

0

100,000

150,000

200,000

250,000

2006

1,8

41

79

,35

86

4,5

21

2007

65

61

12

,02

46

4,4

31

2008

50

51

34

,14

35

6,5

10

2009

44

51

53

,21

85

7,7

60

2010

32

21

71

,29

95

7,3

06

2011

41

51

99

,05

05

5,4

39

2012

51

02

05

,91

25

4,0

09

2013

27

52

19

,06

75

9,2

82

2014

02

23

,02

75

5,2

97


figure 16: lPg consumption in the Peninsula according to user’s category

Energy Commission

24

Num

ber

of L

PG U

sers

Supp

lied

by G

MB

Year

5,000

0

10,000

15,000

20,000

30,000

25,000

2006

14

63

25

,60

4

2007

17

13

25

,70

4

2008

07

78

23

,32

1

2009

08

50

22

,66

1

2010

09

84

21

,53

1

2011

01

,12

52

0,7

60

2012

01

,17

02

1,0

58

2013

01

,20

42

2,4

80

2014

01

,19

52

2,9

85


figure 18: length of operational lPg Pipelines in the Peninsula

Leng

th o

f Pip

elin

es (

km)

0

10

20

30

40

50

60

70

80

90

79.82

0.52

80.34

80.12

0.52

80.64 80.64 80.64

80.12

0.52

80.12

0.52

80.12

0.52

80.64

71.62

0.52

72.14

71.62

0.29

71.91

71.62

0.29

71.91

71.62

0.29

71.91

2006

Polyethylene

2007 2008 2009 2010 2011 2012 2013 2014

Steel TotalYear

figure 17: number of lPg users in the Peninsula

3.0 RELIABILITY AND SUPPLY SERVICE QUALITY

Energy Commission

26

3.1 gas malaysia BerHaD (gmB) Performance inDicators

figure 19: gmB’s saiDi from 2010 to 2014

figure 20: gmB’s saifi from 2010 to 2014

RELIABILITY AND SUPPLY SERVICE QUALITY

SAID

I (M

Inut

es/C

usto

mer

/Yea

r)

Year

0.1000

2010 2011 2012

0.0000

0.2000

0.3000

0.4000

0.5000

0.8000

0.7000

0.6000

0.6

29

9

2013

0.1

48

0

2014

0.1

49

20.3

63

0

0.7

48

9

SAIF

I (Di

srup

tion/

Cust

omer

/yea

r)

Year

0.0005

2010 2011 2012

0.0000

0.0010

0.0015

0.0020

0.0025

0.0040

0.0035

0.0030 0.0

03

7

2013

0.0

02

2

2014

0.0

02

1

0.0

03

9

0.0

02

9

*Note*For figure 19 and figure 20, lower is better


27

figure 21: gmB’s caiDi from 2010 to 2014

figure 22: gmB’s Pipeline leakages index from 2010 to 2014

CAID

I (M

Inut

es/D

isru

ptio

n)

Year

50.00

2010 2011 2012

0.00

100.00

150.00

300.00

250.00

200.00

16

9.2

7

20136

6.8

32014

70

.71

90

.96

26

0.9

0

Leak

age

Inde

x

Year

1.0000

2.0000

4.0000

2010 2011 2012

0.0000

3.0000

5.0000

8.0000

7.0000

6.0000

7.2

34

3

6.7

98

3

5.4

33

8 6.6

60

1

3.7

39

2

4.9

51

2

2.0

63

2

4.0

17

1

2.4

65

9

5.4

37

9

2013 2014

Leakage from the gas pipeline for every 1000km

Leakage at station and customer premises for every 1000 customers

*Note*For figure 21 and figure 22, lower is better

Energy Commission

28

3.2 comPlaints anD inQuiries receiveD By gmB

figure 23: number of service Disruptions in 2014

Num

ber

of S

ervi

ce D

isru

ptio

n

20

Industry

0

10

30

60

50

40

7 7

Commercial

1

15 16

Residential

27 28

55

0

Type of Installation

Natural Gas

LPG

Total

figure 24: number of gas leakages in 2014

Num

ber

of L

eaka

ge

40

Industry

0

20

60

160

140

120

100

80

19 19

Commercial

7

2734

Residential

26

122

148

0

Type of Installation

Natural Gas

LPG

Total


29

3.3 gas malaysia BerHaD (gmB) client’s cHarter Performance

table 9: complaints

item client’s chartercomplaint received

complied to client’s charter

Percentage of compliance (%)

Written complaint 5 working days after the complaint is received

17 17 100

complaint & inquiry via the telephone

24 hours after the call is made

8 8 100

table 10: Bill Payment

item client’s chartercomplaint received



Bill accuracy 5 working days 0 NA NA

table 11: refund

a) Deposit

refund type customer client’s charter

no. of service termination


Percentage of compliance

(%)

Deposit industry Returned within 1 month after service termination

4 0 0

commercial Returned within 1 month after service termination

316 302 96

residential Returned within 2 month after service termination

1,626 1,437 88

Energy Commission

30

table 11: refund (cont’d)

b) Bank Guarantee

refund type client’s charter no. of Bank guarantee



Bank guarantee To be released within 1 month after service termination

5 2 40

table 12: emergency response

item client’s charter no. of call received



emergency response

To send an emergency response team within 90 minutes after a call is received

775 775 100

table 13: third Party supervision

item client’s charter no. of Permits issued



third Party supervision

Written notice at least 3 days before commencement of work

9,450 9,450 100

table 14: identification of gas Pipeline location

item client’s charter no. of requests for Pipeline

location information



identification of gas Pipeline location

4 days after application is received

601 601 100


31

table 15: Planned Disruptions

item client’s charter no. of Planned Disruptions



Planned Disruptions

Customer will be notified at least 48 hours before disruption begins

4 4 100

table 16: replacement of gas meter

item client’s charter no. of gas meters changed



replacement of gas meters

Gas meter will be replaced three (3) days after completion of the investigation

40 units 29 units 73

3.4 saBaH energy corPoration (sec) client’s cHarter Performance

table 17: complaints

item client’s charter complaint received



Written complaint

5 working days after the complaint is received

1 1 100

complaint & inquiry via the telephone

24 hours after the call is made

4 4 100

Energy Commission

32

table 18: Bill Payment

item client’s charter complaint received



Bill accuracy 5 working days 0 NA NA

table 19: refund

Deposit

refund type customer client’s charter

no. of service

termination



Deposit Industry Returned within 1 month after service termination

0 NA NA

table 20: emergency response

item client’s charter no. of call received



emergency response

To send an emergency response team within 45 minutes after a call is received

0 NA NA

table 21: third Party supervision

item client’s charter no. of Permits issued



third Party supervision

Written notice at least 4 days before commencement of work

0 NA NA


33

table 22: identification of gas Pipeline location

item client’s charter no. of requests for Pipeline

location information



identification of gas Pipeline location

4 days after application is received

0 NA NA

table 23: Planned Disruptions

item client’s charter no. of Planned Disruptions



Planned Disruptions

Customer will be notified at least 48 hours before disruption begins

5 5 100

table 24: replacement of gas meter

item client’s charter no. of gas meters changed



replacement of gas meters

Gas meter will be replaced three (3) days after completion of the investigation

1 unit 1 unit 73

4.0 NATURAL GAS TARIFF AND LPGPRICES

Energy Commission

36

NATURAL GAS TARIFF AND LPG PRICES4.1 natural gas tariff in tHe Peninsula

table 25: natural gas tariff in the Peninsula for the year 2014

tariff category

usercategory

range of gas consumption

(mmBtu)

tariff (rm/mmBtu)

June 2011 – april 2014

may 2014 – october 2014

november 2014 – June 2015

a Domestic User

0 19.52 19.52 19.52

B Commercial 0-600 20.61 20.61 21.00

c Commercial 601-5,000 13.98 17.64 18.19

D Industrial 5,001-50,000

14.61 18.14 18.55

e Industrial 50,001-200,000

16.07 19.00 19.44

f Industrial 200,001-750,000

16.07 19.18 19.63

l Industrial 750,000 & above

16.45 19.65 20.11

average (rm/mmBtu) 16.07 19.32 19.77


37

4.2 liQuefieD Petroleum gas (lPg) Prices in tHe Peninsula

figure 25: lPg Prices in the Peninsula for the year 2014

4.3 natural gas Price in saBaH anD laBuan

Prices of natural gas supplied in Sabah and Labuan are based on the Gas Sales and Purchase Agreement signed by the licensee (SEC) and the users according to Section 18 of the Gas Supply Act 1993.

LPG

Pric

e (R

M/K

g)

0.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90

5.355.65 5.77 5.50

5.25 5.00 4.91 4.82 4.70 4.664.43 4.21

Jan

Medium Cost Residential High Cost Residential

Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

low Cost Residential

Month

5.355.65 5.77 5.50

5.255.00 4.91 4.82

4.70 4.66 4.43 4.21

5.0 GAS LICENSEES

Energy Commission

40

GAS LICENSEES

5.1 gas utility licence (gul)

table 26: list of licensees

type of gas licensee effective Date validity

natural gas GMB 1 September 1998 30 Years

lPg GMB 15 December 2000 20 Years

natural gas SEC 1 September 1998 30 Years

5.2 Private gas licence (Pgl)

figure 26: number of Private gas licensees from 2008-2014

No.

of P

GL Is

sued

200

0

400

800

1,200

1,000

715

477

238

637

391

246340

386

877

537 590626

362

976

672

416

988

1,088 1,015

640

375

2008

New

2009 2010 2011 2012 2013 2014

600

Renewal TotalYear


41

figure 27: number of Private gas licensees by user category in 2014

Number of Private Gas Licensees by User Category in 2014

163 Educational Institution

189 Others

196 Restaurant

68 Resort/Club

137 Hotel

128 Hospital

134 Shopping Complex

6.0 GAS RETICULATION SYSTEM

Energy Commission

44

GAS RETICULATION SYSTEM

6.1 aPProval to install (ati) anD aPProval to oPerate (ato)

figure 28: approval to install (ati) issued from 2008 - 2014

No.

of A

TI Is

sued

200

0

400

800

1,400

1,200

1,000840

658

182

732

629

103150

108

1,031

881 869906

146

977

941

147

1,052 1,088

1,255

1,046

209

2008

NG

2009 2010 2011 2012 2013 2014

600

LPG TotalYear

figure 29: approval to install (ati) issued based on locations of installation in 2014

ATI Issued Based on Location of Installation

53 Residential

86 Industry1,116 Commercial


45

figure 30: approval to install (ati) issued based on installation classes in 2014

No.

of A

TI Is

sued

Class

200

400

Class I Class II Class III

0

600

1,200

1,000

800

532 24 38

132

1,006

NG LPG

figure 31: approval to operate (ato) issued from 2008 - 2014

No.

of A

TO Is

sued

200

0

400

800

1,200

1,000

767

580

187

580

425

155133 131

812

679709 711

102

840

837

158

813

955

1,033

847

186

2008

NG

2009 2010 2011 2012 2013 2014

600

LPG Total

Year

Energy Commission

46

figure 32: approval to operate (ato) issued based on locations of installation in 2014

ATO Issued Based on Location of Installation

83 Industry32 Residential

918 Commercial

figure 33: approval to operate (ato) issued Based on installation classes in 2014

No.

of A

TO Is

sued

Class

100

200

400

600

300

Class I Class II Class III

0

500

900

800

700

135

1 31 29 20

817

NG LPG


47

6.2

in

sP

ec

tio

n a

nD

te

sti

ng

of

ga

s i

ns

tall

atio

ns

ta

ble

27

: in

spec

tion

, te

stin

g an

d e

nfor

cem

ent

act

ivit

ies

type

of

act

ivit

y2

00

72

00

82

00

92

01

02

01

12

01

22

01

32

01

4

insp

ecti

on &

tes

t1

13

04

24

02

39

26

82

06

44

5

gas

tas

kfor

ce a

t s

hopp

ing

mal

l-

--

--

15

(M

alls

)3

61

(O

utle

ts)

16

1

(Out

lets

)

not

ice

to r

epai

r or

D

isco

ntin

ue o

pera

tion

of

gas

Pip

ing

sys

tem

10

29

33

02

26

62

70

30

01

,93

8

S

how

n ab

ove

are

stat

isti

cs o

n th

e im

plem

enta

tion

of

gas

safe

ty m

easu

res

by t

he f

ood

and

beve

rage

s (F

&B

) ou

tlet

s op

erat

ing

in r

etai

l com

plex

es in

spec

ted

by t

he C

omm

issi

on’s

gas

tas

k fo

rce.

Energy Commission

48

figure 34: statistics on the implementation of gas safety measures in 2014

Perc

enta

ge o

f Im

plem

enta

tions

(%

)

10

20

ON/OFFlabel on gasappliances

Installationof gas

detector

Installationof solenoid

valve

0

30

40

70

60

50

33

.33

Pilot flameoperating

pressure reducedto 0.5 psi

65

.31

Installation offlame failuredevice at gas

appliance

29

.93

49

.32

63

.89

Gas Safety Measures

7.0 GAS COMPETENCY

Energy Commission

50

7.1 gas comPetency eXaminations

figure 35: number of gas competency examination and interview sessions from 2011-2014

figure 36: number of gas competency examination and interview candidates from 2011-2014

GAS COMPETENCY

No.

of E

xam

inat

ion

Sess

ions

Year

5

15

2011 2012 2013

0

10

20

35

30

25

2014

Written Eximination Interview

14

24

19

32

22

1 0

No.

of E

xam

inat

ion

Cand

idat

es

Year

10

30

2011 2012 2013

0

20

40

90

80

70

60

50

2014

Written Eximination Interview

3

68

54

81

60

5 04


51

7.2

ac

cr

eD

itat

ion

of

ga

s c

om

Pe

ten

cy

co

ur

se

s

ta

ble

28

: a

ccre

dite

d g

as c

ompe

tenc

y in

stit

utio

ns a

nd c

ours

es in

20

14

nam

e &

add

ress

of

inst

itut

ion

con

tact

inf

orm

atio

nc

ours

e o

ffer

eds

tudy

mod

e

ins

titu

t k

em

aH

ira

n m

ar

a (

ikm

)Ja

lan

Tero

ka O

ff J

alan

Dat

in H

alim

ah,

Kar

ung

Ber

kunc

i 84

8,

80

99

0 J

ohor

Bha

ru, Jo

hor

Tel

: +

60

7 2

37

00

01

/ +

60

7 2

36

11

29

Fax

: +

60

7 2

36

42

89

Web

: w

ww

2.ik

m.e

du.m

y/jb

i.

Gas

Fit

ter

Cla

ss I

Full

Tim

e

Pu

sat

te

kn

olo

gi

ga

s (

ga

ste

g)

Faku

lti K

ejur

uter

aan

Pet

role

um d

an

Tena

ga d

iPer

baha

rui,

Uni

vers

iti T

ekno

logi

Mal

aysi

a (U

TM),

81

31

9 S

kuda

i, Jo

hor

Tel

: +

60

7 5

53

56

53

Fax

: +

60

7 5

54

56

67

Web

: w

ww

.utm

.my/

petr

oleu

m/g

aste

g

i.

Gas

Eng

inee

r/

Sup

ervi

sor

ii.

Gas

Fit

ter

Cla

ss I

iii.

Gas

Fit

ter

Cla

ss I

Iiv

. G

as F

itte

r C

lass

III

Par

t Ti

me

ko

leJ

an

tar

aB

an

gs

a t

ek

no

log

i &

P

ro

fes

ion

al

(kat

Pm

) P

er

lis

Pet

i Sur

at 4

0,K

m 5

, Ja

lan

Pad

ang

Bes

ar,

01

00

0 K

anga

r, P

erlis

Tel

: +

60

4 9

77

91

77

Fax

: +

60

4 9

77

12

00

Web

: w

ww

.kat

p.ed

u.m

y

i.

Gas

Fit

ter

Cla

ss I

IIFu

ll Ti

me

Energy Commission

52

7.3 gas comPetent Person certifications

figure 37: gas competent Persons certifications from 1998 - 2014

figure 38: gas competent Person registrations in 2014

No.

of C

ompe

tenc

y Is

sued

(19

98 -

201

4)

Type of Competency

100

GasEngineer

GasSupervisor

Gas FitterClass I

Gas FitterClass II

Gas FitterClass III

Total

0

200

300

400

500

900

800

700

600

81

278 228

92153

832

No.

of R

egis

trat

ions

Type of Competency

10

20

40

GasEngineer

GasSupervisor

Gas FitterClass I

Gas FitterClass II

Gas FitterClass III

0

30

50

100

90

70

80

60

0

26

0

94

1

96

0

21

7

33

New Registration Renewal


53

7.4 gas contractor registrations

figure 39: gas contractor registrations in 2014

7.5 resPonsiBle Person for commercial Premises

figure 40: registered responsible Persons for commercial Premises in 2014

No.

of R

egis

trat

ion

Class

5

15

Class A Class B Class C

0

10

20

40

35

30

25

Class D

RenewalNew

1 1 3

13

6

3

40

37

No.

of P

rem

ises

vs

Resp

onsi

ble

Pero

sn

Type of Licence

50

Gas Utility Licence Private Gas Licence

0

250

200

150

100

No. of Premises No. of Responsible Person

220200

116 105

8.0 GAS FITTINGS, GAS APPLIANCES AND GAS EQUIPMENT APPROVALS

Energy Commission

56

GAS FITTINGS, GAS APPLIANCES AND GAS EQUIPMENT APPROVALS

figure 41: approvals to manufacture or import gas fittings, gas appliances and gas equipment from 1998-2014

No.

of A

ppro

val I

ssue

d

Year

10

20

0

30

40

50

60

70

80

90

1998-2006 2007 2008 2009 2010 2011 2012 2013 2014

Approval to ManufactureGas Fittings, Gas Appliances or Gas Equipment

Approval to Import Gas Fittings, Gas Appliances or Gas Equipment

32

82

5 3 0 1

14

0 1 5 1 5 2 2 6

27

04


57

figure 42: approvals issued for gas fittings, gas appliances and gas equipment from 1998-2014

No.

of A

ppro

vals

Issu

ed

Year

50

100

150

250

300

0

200

350

400

450

1998-

2006

2007 2008 2009 2010 2011 2012 2013 2014

428

32 11

83

29

110

43 27 37

9.0 ENERGY COMMISSION CONTACT INFORMATION

Energy Commission

60

ENERGY COMMISSION CONTACT INFORMATION

9.1 HeaDQuarters

suruHanJaya tenaga No. 12, Jalan Tun Hussein, Presint 2 62100, Putrajaya.

GPS Coordinate: 2.919175, 101.688459

1-800-2222-78 (ST)

(603) 8870 8500

(603) 8888 8637

www.st.gov.my


61

9.2 regional offices

address Phone no. and fax

Pulau Pinang, keDaH & PerlisTingkat 10, Bangunan KWSP13700 Seberang Jaya, Butterworth, Pulau Pinang

tel : 04 - 398 8255fax : 04 - 390 0255

PerakTingkat 1, Bangunan KWSPJalan Greentown30450 Ipoh, Perak

tel : 05 - 253 5413fax : 05 - 255 3525

kelantan & terengganuTingkat 6, Bangunan KWSPJalan Padang Garong15000 Kota Bharu, Kelantan

tel : 09 - 748 7390fax : 09 - 744 5498

PaHangTingkat 7, Kompleks TeruntumJalan Mahkota25000 Kuantan, Pahang

tel : 09 - 514 2803fax : 09 - 514 2804

selangor, kuala lumPur & PutraJayaTingkat 10, Menara PKNSNo. 17, Jalan Yong Shook Lin46050 Petaling Jaya, SELANGOR

tel : 03 - 7955 8930fax : 03 - 7955 8939

JoHorSuite 18A, Aras 18Menara ANSAR 65Jalan Trus80000 Johor Bahru, Johor

tel : 07 - 224 8861fax : 07 - 224 9410

Pantai Barat negeri saBaHTingkat 7, Bangunan BSNJalan Kemajuan88000 Kota Kinabalu, Sabah

tel : 088 - 232 447fax : 088 - 232 444

Pantai timur negeri saBaHTingkat 3, Wisma Sabah KM12W.D.T. No. 2590500 Sandakan, Sabah

tel : 089 - 666 695fax : 089 - 660 279

negeri semBilan & melakaTingkat 4, Wisma PerkesoJalan Persekutuan, MITC75450 Ayer Keroh, Melaka

tel : 06 - 231 9594fax : 06 - 231 9620

10.0 GAS UTILITY LICENSEES CONTACT INFORMATION

Energy Commission

64

GAS UTILITY LICENSEES CONTACT INFORMATION10.1 gas malaysia BerHaD

HeaDQuarters

No. 5, JalanSerendah 26/17 Seksyen 26, Peti Surat 7901 40732 Shah Alam, Selangor

tel : 03 5192 3000fax : 03 5192 6766Website : www.gasmalaysia.com

occ Hotline: 1-800-88-9119 or 1-800-5656occ e-mail: [email protected]

occ = Operations Control Centre

regional office

soutHPLO 343, Jalan Emas TigaKawasan Perindustrian Pasir Gudang81700 Pasir Gudang, Johor

tel : 07 252 2314fax : 07 252 2561

eastLot 104, Gebeng Industrial Area26080 Kuantan, Pahang

tel : 09 583 6340fax : 09 583 6339

nortHNo. 27, Jalan Todak 4Pusat Bandar Seberang Jaya13700 Seberang JayaPulau Pinang

tel : 04 398 1727 / 1757fax : 04 398 2636


65

District office

selangorBangiNo. 30, Jalan 4/12B 43650 Bandar Baru Bangi Selangor

tel : 07 252 2314fax : 07 252 2561

selangorshah alamNo. 1, Jalan 13/15 Sekyen 1340000 Shah Alam, Selangor

tel : 03 5511 9914fax : 03 5511 9912

Perakseri manjung9 PSN PM7, Pusat Bandar Seri Manjung32040 Seri Manjung, Perak

tel : 04 976 8400fax : 04 976 0625

kuala lumPurJalan gurneyNo. 20, Jalan Gurney54100 Kuala Lumpur

tel : 03 9206 7800fax : 03 9287 4282

WP PutraJayaPutrajayaNo. 1, Jalan P9 B/1, Precinct 9, 62250 Putrajaya

tel : 03 8888 5264 /5224fax : 03 8888 3990

JoHorkluangNo. 9, Jalan 53BTaman Kluang Barat86000 Kluang, Johor

tel : 07 771 2105fax : 07 777 2108

negeri semBilansenawangNo. 34, Jalan Bunga Raya 9Pusat Perniagaan SenawangTaman Tasik Jaya70400 Seremban Negeri Sembilan

tel : 06 678 1995 / 5348fax : 06 678 6937

Energy Commission

66

10.2 saBaH energy corPoration sDn. BHD.

HeaDQuarters

1st, 2nd & 3rd Floors,Wisma Bandaraya, Jalan Mesjid LamaLocked Bag No. 288990 Kota Kinabalu, Sabah

tel : 088 311290 / 299fax : 088 311361Website : www.sabahenergycorp.com

regional office

laBuan unitSaguking Warehouse D8P. O. Box 8024487012 Labuan, Wilayah Persekutuan

tel : 087 418 060 / 417 162fax : 087 413 877

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