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Discover our specialist pharmacy services

Business Reply Plus Licence NumberRLRL-EBYG-XAUG

Royal MailPO Box 33Ross-on-WyeHR9 9WA

RM06242-PAM

Royal Mail estimates your item will be delivered tomorrow between 9-11am

Dear <Name>

Whether you’re an online pharmacy, a high street retailer, or a healthcare app, Royal Mail can help you grow your business with reliable delivery from the postmen and women your customers trust.

Discover our specialist services for pharmacies like yours

• Home delivery of prescriptions, health, beauty & wellness products

• Same day delivery, or next day by 9am or 1pm for urgent medicine requests

• Secure specimen delivery with our Royal Mail Safebox® service

• Full tracking for your script returns back to the NHS.

Get in touch today to find out more about our range of services for pharmacies.

Yours sincerely

Reliable delivery for pharmacies from the UK’s most trusted delivery provider for online shoppers*

* Delivery Matters UK, 2018, independently conducted by Trinity McQueen.

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To find out how we can support your pharmacy

return the reply card, give me a call or visit

royalmail.com/deliverpharmacy

Royal Mail estimates your item will be delivered tomorrow between 9-11am

Royal Mail estimates your item will be delivered tomorrow between 9-11am

Royal Mail estimates your item will be delivered tomorrow between 9-11am

Help patients plan their day and receive their important items first time with our new Tracked notifications. Do you want to reduce customer enquiries by providing delivery information en route?

With Royal Mail Tracked® notifications are issued the day before and the morning of delivery, giving your customers an estimated delivery window from two hours.

Reassure prescriptioncustomers with a timed estimated delivery window

Royal Mail helped us to build trust with our customers, because their medications are delivered by the postman they see every day.

Roger Hassan, CEO Echo

Echo uses Royal Mail Tracked® to deliver patients' prescriptions

The Echo health app is free and lets people order NHS repeat prescriptions and have medications delivered to their door.

ORDER

Repeatprescription

To find out more about our Tracked servicesreturn the reply card, give me a call or visit royalmail.com/deliverpharmacy

Keep tabs on your scripts with our reliable returns serviceWe give pharmacists full visibility of their script returns, with an audit trail to confirm receipt. Need a trusted carrier to send script parcels back to the NHSBSA each month?

The benefits of Tracked returns

• Print your Returns label from our portal

• Simply drop your package at your local Post Office® or Royal Mail Customer Service Point

• Royal Mail Tracked Returns® aims to deliver next day or in 2-3 days

• Track your item end to end

• Receive the reassurance of a delivery notification to confirm receipt.

* Delivery Matters Returns, 2018, independently conducted by Trinity McQueen.

84%of returners believe it’s important to receive a proof of return*

Royal Mail is three times more trusted as a returns provider than its closest competitor*. Royal Mail Tracked Returns® allows pharmacists to track their scripts safely back to the NHS.

To find out more about our returns service return the reply card, give me a call or visit royalmail.com/deliverpharmacy

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Safebox specimen delivery

Our Royal Mail Safebox® service is a cost-effective, safe and secure way to collect and deliver Category B blood and urine samples for analysis.

• Choose Standard or timed next day delivery

• Boxes hold 50ml specimens in batches of 12 or 48

• Tamper-proof box meets UN3373 requirements

• Single price covers box and postage.

Ensure urgent medicines and specimens arrive on timeFor time-critical medicines customers can choose a same day or next day service by 9am or 1pm* with Royal Mail Special Delivery Guaranteed®. Does your next day delivery service provide a money back guarantee?

Our Guaranteed service provides compensation up to £750, SMS/email delivery notifications and a signature on delivery for extra peace of mind.

* Subject to recipient availability. Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas. Please see Appendix A: Delivery speeds at royalmail.com/parcels-user-guide for full details.

The Royal Liverpool and Broadgreen University Hospitals NHS Trust uses Royal Mail Special Delivery Guaranteed®

The exceptional reliability of the Royal Mail Guaranteed service offers staff peace of mind when they're sending urgent specimens to the lab. Judith Powell, Deputy Head of Hospital Services

To find out more about our parcel servicesreturn the reply card, give me a call or visit royalmail.com/deliverpharmacy

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Beauty & wellness is an increasingly popular category online and the average shopper is now spending more online than they are in-store*. Are you missing out on extra sales?

We’ll make it easy for you to send items such as haircare products and vitamins: independently, or together with your patients’ repeat prescription orders.

Maximise sales by delivering health, beauty & wellness products

* Delivery Matters UK, 2018, independently conducted by Trinity McQueen.

** JICMAIL, Q2 2017 – Q1 2018.

Promote home delivery to local customers with a great value door drop

We can help you promote your services to potential home delivery customers across the UK or in your local area via geographic targeting.

Research shows 72% of door drops are engaged with** and they are a cost-effective way to reach new customers without the need for personal data.

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Earn up to 10% postage credit on your first 6 months of door drop distribution‡

‡ Open to new customers or those who haven’t used door drops in 18 months. Up to 10% discount off the standard rate on volumes up to 500,000 items.

To find out more, return the reply card,

give me a call or visit royalmail.com/deliverpharmacy

Amend details alongside if incorrect

1. Complete your name:†

2. Complete your business name:†

3. Complete your telephone number (work):†

4. Complete your email address (work):†

0000000000/000000000/0000 0/0000000/00000/0000000

Full Name Job Title Company Name Address Line 1 Address Line 2 Address Line 3 Address Line 4 TOWN POSTCODE

Pharmacy services

Royal Mail Safebox® for specimen delivery

Royal Mail Tracked Returns® for script returns to the NHS

Mail services

Door to Door

5. I'd like to find out more about:†

Customer delivery options

Royal Mail 24® & Royal Mail 48®

Royal Mail Tracked 24® & Royal Mail Tracked 48®

Royal Mail Special Delivery Guaranteed®

Local Collect®

Detach here

Detach here

Moisten to seal

Moisten to seal

Moisten to seal

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† Mandatory fields.

Royal Mail Group would like to keep in touch with you about our products, services and offers that might interest you unless you have indicated an objection to receiving such communication by ticking the relevant box(es) below:

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Customer reference number: <contactcode> We may, on occasion, still need to send you important service messages. Royal Mail Group takes your privacy and security very seriously. For more details please read our Privacy Notice at royalmail.com/privacy-notice Royal Mail and the cruciform are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2019. All rights reserved. Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ.

To find out how we can support your pharmacy, return the reply card, give me a call or visit royalmail.com/deliverpharmacy