discovery at vinted (new categories case study)

26
SPEAKER Tautvydas Gylys New categories case study

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Page 1: Discovery at Vinted (new categories case study)

SPEAKERTautvydas Gylys

New categories case study

Page 2: Discovery at Vinted (new categories case study)

From problem to idea

to implementation to results

to next steps

Page 3: Discovery at Vinted (new categories case study)

Improve business modelProblem

Page 4: Discovery at Vinted (new categories case study)

Improve business model

GMV/AU

Problem

KPI

Page 5: Discovery at Vinted (new categories case study)

Improve business model

GMV/AU

New categories

Problem

KPI

Idea

Page 6: Discovery at Vinted (new categories case study)

Starting point

Vinted Women clothing

Vinted Women lifestyle

Vinted Lifestyle

Page 7: Discovery at Vinted (new categories case study)

Jun 1

Brief research

Page 8: Discovery at Vinted (new categories case study)

Segmentation

Professionals

Students

Young moms

Page 9: Discovery at Vinted (new categories case study)

What categories?

Top categories

Women fashion Home decor Kids Men's clothing DIY / Crafts Beauty Electronics Sports goods Books, magazines

Would buy SH on Vinted

Women fashion Home decor Beauty Men's clothing Kid Electronics Books, magazines Pet supplies  Sports goods

None, leave Vinted as it is

Overall buy SH

Women fashion Home decor Books, magazines Men's clothing Sporting goods Electronics Kids Pets supplies  Beauty

40% 38% 33% 23% 20% 20% 12% 11%

17%

66% 61% 48% 44% 42% 41% 27% 26%

Page 10: Discovery at Vinted (new categories case study)

Categories potential

~30%

~200%

External teen spending research

Internal research US

Page 11: Discovery at Vinted (new categories case study)
Page 12: Discovery at Vinted (new categories case study)

Jun 1

Brief research

Jun 15

Vision

Page 13: Discovery at Vinted (new categories case study)

Next step: women lifestyle

Women clothing Women lifestyle

Fashion focused +Top lifestyle categories

Lifestyle

Lifestyle focused +Personalisation +All lifestyle categories

SH marketplace

+Everyday categories

More than clothes define who you are

Help others discover SH for lifestyle

Enjoy more by saving on necessities

Page 14: Discovery at Vinted (new categories case study)

Small electronics

Women fashion

Home decor

Beauty

Men fashion

Babies

Page 15: Discovery at Vinted (new categories case study)

Browsing experienceWomen fashion as a core

Listing experienceAs easy as selling women fashionUpload form

Transaction experienceAs easy as selling women fashionShipping, return and refund

Product vision:

Page 16: Discovery at Vinted (new categories case study)

Branding & Communication vision:

Launch Communication

Explain the story behind new categories

Categories set

Reflect our community and chosen branding positioning

Product Communication

Minimum changes

Page 17: Discovery at Vinted (new categories case study)

Branding & Communication vision:

Launch Communication

Explain the story behind new categories

Categories set

Reflect our community and chosen branding positioning

Product Communication

Minimum changes

Page 18: Discovery at Vinted (new categories case study)

Jun 1

Brief research

Jun 15

Vision

Jul 1

Brand & Merchandising

Page 19: Discovery at Vinted (new categories case study)

Categories fit

Page 20: Discovery at Vinted (new categories case study)

Launch phases

Page 21: Discovery at Vinted (new categories case study)

Jun 1

Brief research

Jun 15

Vision

Jul 1

Brand & Merchandising

Aug 15

Soft launch

Page 22: Discovery at Vinted (new categories case study)

FR launch short term goals

+ 6.9%

0

7500

15000

22500

30000

week 0 week 1 week 2 week 3

Estimate Actual

1750

3500

5250

7000

week 0 week 1 week 2 week 3

Estimated Actual

Listings per category GMV per category

Page 23: Discovery at Vinted (new categories case study)

Jun 1

Brief research

Jun 15

Vision

Jul 1

Brand & Merchandising

Aug 15

Soft launch

Sep 1

Launch

Page 24: Discovery at Vinted (new categories case study)

Global GMV/AU

0 %

1 %

2 %

3 %

4 %

5 %

6 %

7 %

08-16 08-30 09-13 09-27 10-11 10-25 11-08

New Categories GMV/AU Share % (Forecast) New Categories GMV/AU Share % (Fact)

CZ

FR

US+UK

HOME

VISIBILITY

Page 25: Discovery at Vinted (new categories case study)

00,060,120,180,240,3

0,360,420,480,540,6

I love it! Would love it, if content improved Don't care Don't like

4 %

21 %19 %

56 %

2 %

18 %19 %

60 %UK FR

Members love new categories

Page 26: Discovery at Vinted (new categories case study)

Jun 1

Brief research

Jun 15

Vision

Jul 1

Brand & Merchandising

Aug 15

Soft launch

Sep 1

Launch

Improved business model by increasing GMV/AU