Employee Engagement

Disney Style

The Underpinning Concept

Management

Customer Value

Loyalty

Employee Satisfaction

and Retention

• Our employees make

the magic happen. We

strive to create an

optimal employee

experience while

meeting our business

needs

• Our culture and

values reinforce our

commitment and

responsibility to the

people in our

organization

Employee Empowerment

True development is a collaborative

partnership between us.

Online reference materials

and resources

Instructor-led classes

Performance support

systems

Education reimbursement

for job-related degree

programs

Learning & Development

Training programs customizable to

you and your goals:

• Professional Development

• Management/Leadership

Development

• Computer Skills

• Business Immersion Programs

• Individual Career Development

Learning environment that

encourages everyone, no matter

what your role -- to increase your

engagement and assist you in

reaching your goals

Performance support systems

What we’ve done

How we’re doing

Performance

Measured versus Coached

How we’re doing

Coached

Present

Behaviour

What we’ve done

Measured

Past

Accomplished

SERVICE MODEL

Smile

Eye contact and body language

Respect and welcome

Value the “magic”

Initiate guest contact

Create service solutions

End with a “thank you”

ADAPTED “SERVICE MODEL”

Smile

Eye contact and body language

Respect and welcome

Value the programmes

Initiate client or volunteer contact

Create service solutions

End with a “thank you”

Management

Listen to the

front-line

Create environ

contributive for

info sharing

The Driving Concept

Management

Superior Customer

Value

Loyalty

Thank You!