Dispute Case Creation in different scenarios

1) Dispute Case Creation through FBL5N

Note: Through this user can directly select the document and create a Dispute case, entering necessary details.

Amount will come directly in the dispute case

Dispute case can also be seen while viewing the Document.

2) Dispute Case Creation through F-28 ( Post Incoming Payment)

Dispute Case got created.

Changing the Case to In-Process Status from New

In case the disputed amount is paid after the resolution of the Dispute Case

Dispute is Closed Automatically after the payment of the residual amount.

3) Automatic Creation of the Dispute Cases (FDM_AUTO_CREATE)

Note: Through this user can create Dispute Case in bulk based on the Open Items of customers, Dunning Rules etc.

In our example Customer 15 has two Debit Open Items

Hence 2 Dispute Cases will be created.

Case will be created but case related info i.e. Reason, Processor has to be entered separately through the Document or the dispute case screen by the Responsible Person.

4) Automatic Write-Off of the Dispute Case

Execute

Check the Job Status and Log

Check Case Status

After the Write-Off (That line Item is NOT coming as the Open Line Item)