Shared ICT Services: Working in Partnership

Local Public Services ICT Summit – March 18th 2014

John Jackson – CIO (Camden Council)

We Spend A Lot on IT

The LGA estimates that local government spends up to £2.5bn per annum in Information Computing Technology markets with London's 33 local authorities spending around 40% of the total - up to £1bn nationally - on sourcing and supporting line-of-business software applications.

Not all spent wisely …Public Administration Committee – A Recipe For Rip-Offs (2011)Sir Phillip GreenPublic Accounts Committee (2014) – Need for Reform of OutsourcingNational Programme for IT (NPfIT)

Huge Efficiency Challenge

Over the course of 2012-2017 Camden will need to take out £150 M plus of bottom line cuts to Council Services

Whilst at the same time delivering a hugely ambitious programme of Council change with our partners including bold commitments to reduce unemployment, child poverty as set out in our Camden Plan (http://www.camden.gov.uk/ccm/navigation/council-and-democracy/camden-plan/)

Which can’t be delivered working within the constraints of traditional ways of running services which our Digital Strategy www.wearecamden.org/digitalstrategy supports

Digital Strategy

Democratic & Strategic Leadership

•Citizen and Business Focused Council - Use modern business intelligence / customer analytics (e.g. via Google) to develop policy & direct resources to maximum effect •Customer 360 - Deliver the joined-up , 360 degree internal and external view of our citizens and businesses so we do things once•Civic dashboards – enable citizens to discover / explore decision making, use of resources for themselves using Council supplied Business Intelligence Dashboards and Open Data•Inside-out and outside in engagement – use social media for crowdsourcing / crowd funding / Ideation / Hackathons to drive new ways of engaging the community and our partners in helping the Council ; •Deliver Open Data about the Council that can be consumed by the myriad of free & commercial applications that are being developed to support us in nearly every aspect of our lives

Hanessing Economic Growth

•Digital skills – nurture & develop digital skills at school , and in adults; coding course for children ; connect business , HE / FE institutions with schools to share good practice ; •Digital Business – helping businesses to get on line , support them become digital, foster innovation incubation, attract inward investment , driving transactions through an integrated Business Account•Extend high capacity digital connectivity (including 4G) into CIP, business parks and new developments; •Open Spaces Wireless – free access to the internet in designated areas around the Borough •Apprenticeships and digital job creation – What more can be done through Camden sponsored initiatives to tackle worklessness and generate growth (eg Camden’s “Into Enterprise” initiative); •Location services– maximizing Camden’s on line profile to attract visitors and consumer spending into Camden

Right first Time Service (Value for Money)

•One Camden Account joining up citizen and business data to simplify and streamline processes•Digital Public Realm – Harness the potential of digital assets and smart devices to transform public services•Channel shift to be more efficient, joined-up and slicker when delivering local services•Agile workforce – mobile , collaborative and digital by default•Maximise Income from Digital - explore opportunities from e-advertising, , single view of debt and digital philanthropy

Sustainable Neighbourhoods – Making Sure Non One Left Behind•Assisted access – Promote new approaches to the use of digital resources in libraries, resource centres, schools, post office ; Where appropriate invest in IT that helps vulnerable groups including elderly and disabled residents (particularly at risk of isolation) benefit from advances in technology•Maximize community access -, Libraries, Resource Centres, City Learning Centre provide high quality access o individuals and groups at risk of digital exclusion / poverty through new offer•Effectively signpost resources – so those who don’t know what’s digital actually do and use it•Open up new channels (eg Digital Television & Mobile) to encourage wider take-up & tackle exclusion

Tackling Inequality through new solutions

•Joined up data - across services and organizational boundaries•Predictive analytics - to aid in risk assessment and decision making•Integrated infrastructures - to enable access and data sharing•Camden Explorer – make Camden’s data searchable irrespective of where the data is stored

Size of the Prize

ICT Category Spend

Shooting at 10 – 40% Supplies and Services Spend in UK IT Software and Services Market – Upwards of £250 M PA

Transformation (Real Prize)

More Importantly Help The Public Sector Deliver Transformation , Innovation and Efficiencies – These Dwarf Procurement Savings

Charter for Change1.Break the Medieval IT Market

2.New Behaviours, Not Old Numbers

3.Open Government

4.Avoid King Canute Moments

5.Build The A Team

6.Create A Sustainable LG Trading Space (T-Space)

7.Open Systems - Hooks for Digital Innovation & Disruption

8.Nurture An Open Systems Alliance for Government

Break Medieval Markets1. Baronial approach to end user requirements…?2. Lots of old stuff designed for a different era?3. Absence of easy to access integration capabilities?4. Do you know what your fellow LA’s developed and paid for last week from your supplier?5. How is your favourite SI scoring this week on the App Store?

New Behavioiurs, Not Old Numbers1. Focus on Changing Behaviours Rather Than Strict Adherence to SLA’s and PI’s 2. Start With The Business Outcomes In Mind Rather Than The Product or Technology Stack3. Encourage Flexibility as the Ideal May Commercially be a Turn Off

Open Government1. Minimise Complexity – Whose tried buying Saas ERP on G-Cloud?2. “Commercial in Confidence” so guess what neighbouring authorities can pay double or more for the same product.

Making sharing work isn’t about King Canute moments…Zero Tolerance & All That

Or thinking difficult stuff will all go away

Build The “A” Team1. Partnership CCS, LGA, Local Government etc2, Locally Based National Teams3. Joint Negotiations4. Highly Experienced Subject Matter Experts5. Research6. Challenge & Educate the Market

Trading Space (T-Space)1. Size of Market – Critical to Have Volume2. Drive up Adoption – work with key Stakeholders Like SOCITM and LGA3. Keep it Simple To Do The Key Things Like Renew an Application4. Make Suppliers Aware

Open Systems1. Encourage Open Standards & Sharing2. Stimulate Interoperability of Systems3. Create the Conditions for Horizontal Integration & Vertical Plug Ins4. More Sharing CodeOpportunities for 5. Crowdsourcing Dev - SDK’s

Open Systems Alliance for Government1.Need Like minded Authorities to Make Open Systems Real – Sign Up to Make the Market Open and Different2.Share Architectural Blueprints3.Share Code, API’s and Web Services4.Joint Innovation

And Good for Suppliers

1. Consolidated Rather than Fragmented Market

2. Lower Cost to Sell

3. Less on Overheads Potentially Means More in R and D

4. Interoperability Will Increase Global Competitiveness of Products

Serving 2500 plus schools and now national

National e-auction for laptops and desktops

> 100,000 users in UK for government

Pan London Wifi

How is Joined-up Procurement Delivering Real Savings?

How Collaboration Will Redefine the Medieval Market

Using the power of cross government and public sector collaboration to drive new Open System alliances, stimulate innovation through Interoperability, ensure competition through T-Space, drive down costs through Cloud , increase the competitiveness of UK companies through Better Software

And that Reform Will Underpin Govt Transformation / ReformStimulating / Accelerating Next Generation Architectures & Supplier Ecosystems Will Help to Deliver:-

Joined-Up / Seamless Services – Horizontal / Cross Cutting Tech

Early Intervention – Interoperability and Data Sharing

Channel Shift – Open Systems, Cloud

Flexible Working – Cloud , Digital by Default , Mobility

Economic Growth – Low Cost, Ubiquitous Connectivity

New Service Paradigms for Govt – Interoperability, Data Sharing, Next Gen Networks

So Support and Use the New Local Government

Software Application Solutions (LGSAS)

Framework!!!

If you need help getting to sleep• I tweet at Johnjackson1066• Copies of the Digital Strategy available at

www.wearecamden.org/digitalstrategy• You Tube video of Digital Strategy at http://www.youtube.com/watch?

v=YIbgYg-FzKo • My views of PSN expressed in Computer Weekly

http://www.computerweekly.com/opinion/Cmon-guys-dont-bottle-up-the-Public-Services-Network-release-it

• On the need to disrupt the medieval software market http://www.computerweekly.com/opinion/Breaking-the-medieval-software-market-in-local-government

• Copies of the IT Strategy available at http://camden.gov.uk/ccm/content/council-and-democracy/plans-and-policies/london-borough-of-camden-ict-strategy-2012-.en;jsessionid=BEE9AFA945DE90D7A076C3758F83948C

• On Gcloud and the need for ongoing reformhttp://www.computing.co.uk/ctg/news/2333344/camden-council-cio-hits-out-at-

g-cloud-complexity

Shared ICT Services: Working in Partnership

Local Public Services ICT Summit – March 18th

John Jackson – CIO (Camden Council)