diversity, inc. workforce professional academy 2013
TRANSCRIPT
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Diversity, Inc.
Workforce Professional Academy 2013
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Access for All Universal DesignDiversityCultureLanguage
when we incorporate the needs and viewpoints of our diverse
customer base we truly provide access for all
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Pre-Session Evaluation
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Diverse Customer Base
Definition
Examples
Who is Included in this group?
How Can We Identify the Needs?
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Inclusive Culture
Crosses All Programs, Services
Keeps Accessibility at the Forefront
Increases Participation & Career Connections
Decreases Liability
New Tools, Technologies, Best Practices
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• Reflection, Awareness, Assessment
•Strategy Building
•Create an Inclusive Culture
•Develop Capabilities
•Measure Impact
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Group Activity
“Walk a Mile in My Shoes”
Experience Diversity in this Session!
Role playing and group interaction with guidance from facilitators
Follow the instructions and see where it leads you…
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defining, building, maintaining
companywide culture of diversity inclusion
across all programs, services and levels of staffs
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VISIONProgram or Culture?
Internal and External Customers?
Segregated or Inclusive?
One Size Fits All or Unique?
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ACTIONAwareness
Knowledge
Implementation
Evaluation
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Workforce Compliance
ACCESS:
Service Delivery Offices Technology Accommodations Confidentiality
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Customer Compliance
ACCESS:
Disclosure Identify & Request Realistic Goals Program Compliance
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Road Map Where do we go from here?
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Intake & Registration
Front Desk Service Menu
Employ Florida Marketplace
Internal Referrals
* Start Here
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* Next Stop: Communication
Signage
Presentations
Applications
Telephone
Electronic Devices
Pencil & Paper
Interpreters – Limited English Proficiency & Sign Language
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* Moving On: Assessments
Extended Time Limits
Alternate Format
Alternate Tools
Personal Reader
Interpreters
Environment
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* Next Stop: Program Accessibility
Inform the Customer
Encourage Participation
Disclosure
Meeting the Needs – Program & Participant
Maintain the Process
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Ongoing Support
Realistic & Clear Dialogue
Communication Preferences
Check Understanding
Compliance
Internal & External Supports
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Workforce Professional Training
Required Knowledge
Online Resources
Ongoing – Stay “In the Know”
Decrease Liability
Time & Cost Commitment?
Leadership through Management
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Questions? Comments? Ideas?Please Contact:
Lisa ParlapianoDisability Program [email protected](904) 819-0231 ext. 2507
Diane VaccaDepartment of Economic OpportunityWorkforce Services [email protected](850) 245-7451
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Keys to
Across Programs Team Oriented & Holistic Knowledge of ONGOING
Resources Collaboration and support All Levels of Staff Embed Create an Action Plan Revisit & Adjust