diversity & inclusion (lincoln shrm 2012)
Post on 17-Oct-2014
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slides from a joe gerstandt presentation 2012TRANSCRIPT
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diversity & inclusion
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MT
engineers
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MT
management
MT
engineers
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MT
management
MT
engineers
NASA
management
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MT
management
MT
engineers
NASA
management
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MT
management
MT
engineers
NASA
management
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Tuesday
morning
January
28th
1986
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MT
management
MT
engineers
NASA
management
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MT
management
NASA
management
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consider
decision
making… 1 - 10
What
makes it
better?
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We simply decide
without thinking
much about the
decision process. -Jim Nightingale
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consider
interaction
with
customer
assumptions
?
What
makes it
better?
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What looks like
resistance is
often a lack of
clarity. -Switch, Dan and Chip Heath
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diversity…
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difference
diversity…
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di·ver·si·ty [dih-vur-si-tee]
noun, plural –ties
1.the state or fact of being diverse; difference; unlikeness.
2.variety; multiformity.
3.a point of difference.
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difference
relational
diversity…
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difference
relational
takes
many forms
diversity…
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difference
relational
takes
many forms
disruptive
diversity…
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↑diversity =
↑variance in
performance groups with more diversity
perform better or worse than
groups with less diversity
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identity diversity: Differences in our social identities.
cognitive diversity: Differences in how we think and solve problems.
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i
d
e
n
t
i
t
y
d
i
v
e
r
s
i
t
y
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cognitive diversity
The extent to which the group reflects differences in knowledge, including beliefs, preferences and perspectives.
-Miller, et al (1998) Strategic Management Journal
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analytical
rational
realistic
factual
logical
definitive
risk taker
creative
flexible
synthesizer
conceptual
intuitive
persistent
planner
organized
disciplined
detailed
practical
passionate
cooperative
empathetic
expressive
harmonizing
responsive
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Solving technical problems
Analyzing complex issues
Logical approach
Interpersonal aspects of situations
Ice breakers
Socializing in meetings
Conceptualizing
Innovating
Seeing the big picture
Routine Meetings
Details
Structure
Expressing ideas
Understanding group dynamics
Team building
Logic ahead of feelings
No interaction with people
Implementing ideas
Developing plans
Follow-up and completion
“Blue Sky” thinking
Not following the rules
Joys
Frustrations
Joys
Frustrations
Joys
Frustrations
Joys
Frustrations
Cerebral Mode (abstract & intellectual thought)
Limbic Mode (concrete and emotional processing)
Left
Mode R
ight M
ode
ANALYZE
ORGANIZE
STRATEGIZE
PERSONALIZE
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analytical
rational
realistic
factual
logical
definitive
risk taker
creative
flexible
synthesizer
conceptual
intuitive
persistent
planner
organized
disciplined
detailed
practical
passionate
cooperative
empathetic
expressive
harmonizing
responsive
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analytical
rational
realistic
factual
logical
definitive
risk taker
creative
flexible
synthesizer
conceptual
intuitive
persistent
planner
organized
disciplined
detailed
practical
passionate
cooperative
empathetic
expressive
harmonizing
responsive
potential
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analytical
rational
realistic
factual
logical
definitive
risk taker
creative
flexible
synthesizer
conceptual
intuitive
persistent
planner
organized
disciplined
detailed
practical
passionate
cooperative
empathetic
expressive
harmonizing
responsive
tension
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share information
quality decision making
creative problem solving
innovation
fully utilize talent
develop new relationships
manage relationships
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MBA
Harvard University
100 people
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MBA
Harvard University
100 people
team #1
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MBA
Harvard University
100 people
team #1
team #2
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MBA
Harvard University
100 people
team #1
team #2
friends
with
cognitive
benefits
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who
how
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dysfunction
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dysfunctional disagreement
dysfunctional agreement
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also
dysfunction
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dysfunctional disagreement
dysfunctional agreement
dysfunctional agreement
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dysfunctional disagreement
dysfunctional agreement
dysfunctional agreement
always
disagree lack of
trust
personal
conflict
us vs.
them
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dysfunctional disagreement
dysfunctional agreement
dysfunctional agreement
always
disagree lack of
trust
personal
conflict
us vs.
them
always
agree lack of
honesty
meeting
after the
meeting
avoid
conflict
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dysfunctional disagreement
dysfunctional agreement
dysfunctional agreement
sweet
spot
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doing inclusive
seek out &
protect
novelty
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doing inclusion
work to
have a
beginners
mind
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doing inclusion
listen
actively
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doing inclusion
convey & invite
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doing inclusion
third
chair
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doing inclusion
express clearly and
completely
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doing inclusion
disentangle intentions
and outcomes
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resources • The Difference: How the Power of Diversity
Creates Better Groups, Firms, Schools, and Societies | Scott Page
• The Wisdom of Crowds | James Surowiecki
• A Whole New Mind | Daniel Pink
• The Medici Effect | Frans Johansson
• The Geography of Thought | Richard Nisbett
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resources • Achieving Success Through Social
Capital: Tapping Hidden Resources in Your Personal and Business Network | Wayne E. Baker
• The Whole Brain Business Book Ned Herrmann
• Competitive Advantage Through People: Unleashing the Power of the Work Force | Jeffrey Pfeffer