division of information technology chuck shomper vice chancellor / vice president september 5, 2003...
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Division ofDivision ofInformation Technology Information Technology
Chuck ShomperChuck Shomper
Vice Chancellor / Vice PresidentVice Chancellor / Vice President
September 5, 2003September 5, 2003
We are ITWe are ITBuilding the IT Community . . . TogetherBuilding the IT Community . . . Together
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Division-wide Communications Event to communicate information important to all IT staff members
Event Purpose:
– Celebrate the successes of 2003
– Communicate the challenges of 2004
– Better prepare us to be successful by improving our organizational knowledge
WelcomeWelcome
IT Community, September 2003
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Organization Virtual Tour via Photo Montage
Presentations by IT Management Team Moderated Question & Answer Session Break IT Division Values Workshop Door Prizes Additional networking and exhibits time
Program AgendaProgram Agenda
IT Community, September 2003
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IT VisionIT Vision
IT Community, September 2003
Be the leader in the creative use of advanced technologies to enhance instruction, research, administration, and outreach services, and to be the most successful higher education division in the country at delivering the best computer service to our students, faculty, and staff.
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IT MissionIT Mission
IT Community, September 2003
UHS IT will strive to meet the customers’ expectations by providing:
Best in Class Customer Service Superior Network and Server
Infrastructure Integrated, State-of-the-Art
Information Systems Proactive Security Leading Technology
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Visionary Leadership
Organizational and Personal Learning
Valuing Faculty, Staff, and Partners
Focus on the Future
Management by Fact
Baldridge Values*Baldridge Values*
IT Community, September 2003
* Advocated by the Malcolm Baldridge National Quality Program as core values of high performing organizations. More on these later during the Values Workshop.
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Strategy– Mission, Vision, Values, and identification &
prioritization of Goals and Objectives
Institutional Effectiveness– Organization improvement measures and reporting
progress
Div. Business Services Administration– Business management and human resource
functions of the division, legislative reporting, and university and divisional policies and procedures
Responsible for managing and providing leadership to the IT Division including:
Vice Chancellor / Vice Chancellor / Vice President OrganizationVice President Organization
IT Community, September 2003
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IT High Level Org ChartIT High Level Org Chart
IT Community, September 2003
Vice Chancellor /Vice President
Chuck Shomper
Computing & Telecommunications
Dennis Fouty
Enterprise Systems
Arun Jain
PeopleSoft Project
Bob Shortle
Security & Disaster Recovery
Steve Green
Technology Support Services
Betty Roberts
Division Business AdministrationNicole Broyles
Special Assistants Beverly Stevenson
Wanda Dotson
Houston Area Tech. Advance. Center
Jim Forrest
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IT Quality IT Quality Organization StructureOrganization Structure
Quality Council– Overarching responsibility for the IT Quality Program, and for sponsoring,
initiating, and guiding Cross-Functional Improvement Teams.
AVC/AVPs– Responsible for participating in the Quality Council, and sponsoring,
initiating, and guiding improvement projects within their areas.
Quality Advisor– Responsible for training and coaching improvement teams in his/her IT
organization.
Quality Office– Responsible for providing a Quality Orientation to all IT Division
employees, training and coaching Quality Advisors and Cross-Functional Improvement Teams, and coordinating Quality Council meetings.
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IT Quality Organization StructureIT Quality Organization Structure
Quality CouncilQuality Council
- Identify high level processes & process owners- Identify and prioritize organization’s improvement goals- Prioritize cross-functional improvement efforts- Monitor cross-functional improvement projects & teams- Celebrate improvement successes
AVC/AVP 2 Quality Council for Cross-Functional Improvement Projects
Quality Council for Cross-Functional Improvement Projects
Improvement Project A
Improvement Project A
AVC/AVP 1
. . .
Vice Chancellor / Vice President, AVC/AVPs, & IT Quality Coordinator
Improvement Project B
Improvement Project B
Improvement Project C
Improvement Project C
Improvement Project D
Improvement Project D
Improvement Project E
Improvement Project E
Improvement Project F
Improvement Project F
Improvement Project G
Improvement Project G
Improvement Project H
Improvement Project H
Improvement Project I
Improvement Project I
Quality Office
Quality Office
Quality Advisor
Quality Advisor
Quality Advisor
Quality Advisor
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2003 IT Improvement Projects2003 IT Improvement Projects
IT Community, September 2003
Communications– Improve external and internal IT communications, with
initial employee communications improvement focused on feedback from employees
Professional Development– Improve the IT Division’s development of its workforce
Customer Data Management– Improve IT-wide management of customer data
Three division-wide improvement projects initiated mid-Spring 2003 as a result of employee feedback:
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2003 IT Improvement Projects:2003 IT Improvement Projects:ResultsResults
IT Community, September 2003
Improved Employee Communications– “IT Community” communications event
– IT web site for distribution of information to employees and to provide a location at which important information can be shared:
www.uh.edu/infotech/quality
– Visability to Functional org charts for all IT Departments on IT employee web site
– More frequent email broadcast messages to employees
– In progress: Quality assured IT listservs to ensure messages are received by employees
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2003 IT Improvement Projects:2003 IT Improvement Projects:ResultsResults
IT Community, September 2003
Improved Professional Development– Prioritized list of professional development
opportunities to be made available
– IT web site to provide a location at which IT professional development opportunities and knowledge can be shared:
www.uh.edu/infotech/quality
– New CBTs for requested professional develop-ment topics: Available to ALL IT employees at no cost to IT Department
– New Process Mapping methods and tools classes
– In progress: Identifying additional instructor-led opportunities for 2004
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2003 IT Improvement Projects:2003 IT Improvement Projects:ResultsResults
IT Community, September 2003
Customer Data Management
– Project Description:
Improve IT-wide management of customer data.
– Project Status:
* Launched late April 2003
* Current Project Activity Focus:
– Planning and Requirements Analysis
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As Dr. Gouge said in his speech to the campus earlier this week, each day we must do better at our jobs.
Ask ourselves:
– Where are we today?
– How do we grow ourselves?
– How do we improve the way we do our jobs?
SummarySummary
IT Community, September 2003