DLB | TRANSITION & OPERATIONS SUPPORT

We’re DLB Associates, a dynamic team of consulting engineers, collaborating in a boundary-free culture to produce optimal solutions for clients ranging from global technology leaders to retail franchise concepts.

We see the bigger picture of each engineering challenge; we employ an adaptive approach to problem solving, and tailor our broad continuum of services to meet the needs of the client where they want to be met.

Simply put, DLB is a firm like no other, producing solutions like no other.

The role of facility operations is evolving with advancements in technology requiring operations to be engaged beyond their traditional functional boundaries in a cross functional role for increased business agility. DLB provides the tools necessary to shape, prepare, and transition a facility into the next generation of operations.

Maintaining maximum uptime and peak performance for any type of building or facility is challenging as studies have shown that up to 75% of outages are caused by HUMAN ERROR. Such incidents can be costly not only due to resolution costs, but also by adversely affecting the business image and ultimately, customer confidence.

T2O & OS SERVICES OVERVIEW

DLB provides 2 services that facilitate WORLD CLASS OPERATIONS:

Transition to Operations (T2O) Services

Operations Support (OS) Services

DLB’s T2O services are client focused, and utilize a tailored approach that provides the analysis, processes, tools, knowledge, and continual support to ensure reliability and operational excellence for the life of the facility.

These problems can be attributed to the project handover phase, which is often undervalued, misunderstood and overlooked. DLB bridges the gap in the traditional delivery system through the development and implementation of their T2O service.

By using structured and proactive methods, DLB to creates a seamless facility transition with a strong focus on collaboration among key stakeholders to fully integrate operations while minimizing risk.

For facilities that are already operational, DLB’s OS (Operations Support) services provide the technical strategies and analysis to maximize efficiencies and performance through leveraging our unmatched experience and credentials.

EMPOWERED Operations Team + OPTIMIZED Infrastructure = MAXIMIZED Uptime

T20 & OS SERVICES OVERVIEW | 1

T2O and OS Services Benefits:

Structured approach to project handover

High Return on Investment (ROI) through reduced Total Cost of Ownership (TCO)

Reliable tools and knowledge to drive operational excellence for the life of the facility

Early occupancy options through risk mitigation protocols

Assurance the facility is maximized to achieve business objectives

Continuous learning and improved performance through the use of performance benchmarking and analysis

Optimized building systems to reduce energy and operational costs, increase productivity and revenue

Minimized downtime through proactive procedures and pre-planning

Reduction in human error and improved operator response

Enhanced knowledge transfer from experts through custom training programs

Access to critical documentation through a comprehensive reference library

Cohesive package of accurate and organized site documentation

Around the clock support for successful long term operations

T2O & OS SERVICES OVERVIEW

T2O and OS Services Include:

Early Occupancy Protocol and Risk Mitigation

Technical Training

Enhanced Essential Documentation

Procedure Development

Team Integration and Optimization

Operations and Engineering Support

2 | T2O & OS SERVICES OVERVIEW

Transitioning a project from construction to live operations is a challenging and dynamic process.

DLB works with our clients to understand their turnover, occupancy, and operational needs; many times it is discovered that there are great benefits to early occupancy.

EARLY OCCUPANCY PROTOCOL & RISK MITIGATION

DLB has often customized an approach allowing projects to be turned over in prioritized stages rather than waiting for 100% completion, thus maximizing flexibility and revenue.

Many times in a phased handover scenario, construction activities occur in parallel with client operations. Proactive measures are taken to help mitigate the risks associated with ongoing construction in this live environment through effective planning, communication, and oversight.

To keep the facility online, DLB’s proprietary early occupancy work procedures and custom programs are implemented to ensure clients are not adversely affected.

Going live doesn’t have to be a gamble.

EARLY OCCUPANCY PROTOCOL & RISK MITIGATION | 3

Even an expertly designed and installed infrastructure is at risk without proper training and knowledge transfer. Enhancing the knowledge base of the operations staff will increase the reliability of the facility while minimizing risk and maximizing uptime.

DLB performs a needs analysis to develop a unique and highly structured custom training program. Both individual equipment and holistic systems training is delivered by subject matter experts in classroom and hands-on field environments.

4 | TECHNICAL TRAINING

TECHNICAL TRAINING

Training is designed with an “operational mindset” to provide students with a general understanding of the purpose, function and operation of the major components within the infrastructure.

A training library, including presentations and videos, is produced and provided for onboarding new hires and ongoing refresher training.

DLB provides a tailored program that ensures the operators have the skills and understanding to operate the facility effectively and efficiently.

Types of training offered:

Equipment Training

Systems Training

Advanced Level Systems Training

Continual Training Programs

Human error contributes up to 75% of all facility FAILURES.

Commissioning Integration Training

Failure Scenarios

Design / Specialty Workshops

ENHANCED ESSENTIAL DOCUMENTATION

ENHANCED ESSENTIAL DOCUMENTATION | 5

A common problem in today’s facilities include outdated and inaccurate as-builts, as well as wasted hours digging through O&M manuals to find specific information.

DLB’s methodology for essential documentation has proven to reduce unnecessary rework and associated costs while producing a cohesive documentation package as a valuable facility lifetime resource.

A unique and adaptive approach allows us to customize the deliverables enabling seamless operator onboarding as well as empowering facility operations to be more effective and comfortable managing facilities.

Quick Reference Operating Manuals (QROM)

Document Management Solutions

Permits

Studies / Test Reports

Sequence of Operations (SoO)

Providing Accurate and Easily Accessible Information

One example is a proprietary document developed by DLB which provides vital information culminated from various technical resources into a single document that can be quickly and easily referenced serving as “CliffsNotes” for the facility.

Developing world-class documentation is useless without proper organization and management. At DLB we leverage technology to provide solutions including file security, revision control, keyword searching, embedded data in 3D models, access from mobile devices in the field and many more features that can streamline information management.

DLB offers the following customized project documentation deliverables:

Customized O&M Manuals

Enhanced As-Builts

Building Information Modeling (BIM)

Warranties

Commissioning Reports

PROCEDURE DEVELOPMENT

Operating a facility without pre-developed, vetted and approved procedures introduces UNNECESSARY RISK and VULNERABILITY. To prevent sole reliance on reactive heroics, DLB provides a proactive and structured approach to procedures.

DLB uses an iterative process with clientele to collaboratively review draft documents and field verify procedures. The final product is a sequential guide that will reduce safety risks, minimize downtime, and help maintain integrity within the operational environment resulting in long term cost savings.

Procedures are structured to effectively convey essential information in a live environment using the appropriate balance of graphics and narrative.

These procedures also help level set the team members by providing even the least experienced operators with the right tools so they may respond in the same manner as the most experienced.

DLB is seasoned in developing and providing all types of procedures including:

Emergency Operating Procedures (EOPs)

Maintenance Operating Procedures (MOPs)

Standard Operating Procedures (SOPs)

6 | PROCEDURE DEVELOPMENT

TEAM INTEGRATION & OPTIMIZATION

TEAM INTEGRATION & OPTIMIZATION | 7

DLB can transform your existing facility team or build a team from the ground up. Unlike traditional delivery systems, DLB goes above and beyond to properly integrate the operators into the facility they are managing.

The assessment, selection, onboarding and ongoing evaluation of the team are critical for optimized performance and long-term success. With the performance and reliability of the facility primarily in the hands of this team, DLB provides the essential tools and strategies to achieve EXCEPTIONAL operations.

DLB offers the following services:

Needs Assessment and Optimization Plan

Staff Screening, Selection and Onboarding

Qualification, Evaluation and Performance Benchmarking

Facility Management Strategy

Roles and Responsibility Development

Disaster Recovery Planning

Control Room Set-Up, Management and Optimization

Maintenance Planning

Spare Parts Program Implementation

Providing world-class operations and facility efficiency

DLB offers the following services:

LEED and Uptime Institute Qualifications

Energy Conservation Measures

System Performance Optimization

Automation Improvements

Root Cause Analysis

Risk Assessments

Technology Integration

Data Center Infrastructure Management (DCIM) Integration

Compliance Planning and Integration

Continuous Commissioning

Change Management including Adds, Moves and Changes

Technical Maintenance Support – 24x7 Helpdesk

Design Simulations

Preventative / Predicative Maintenance Management

Computerized Maintenance Management System (CMMS) Support

Equipment Lifecycle Planning

8 | OPERATIONS & ENGINEERING SUPPORT

OPERATIONS & ENGINEERING SUPPORT

As facilities evolve, DLB provides a competitive advantage by creating an integrated approach to enhance process efficiencies, standardize maintenance, lower PUE and maximize facility uptime, resulting in successful long term operations.

Around-the-clock engineering support

For more information, please visit: www.dlbassociates.com Copyright © 2013 by DLB Associates Consulting Engineers, P.C. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the express written consent of DLB Associates Consulting Engineers, P.C. v1r02

NEW JERSEY 265 Industrial Way West Eatontown, NJ 07724 p: 732-774-2000

NEW YORK One Penn Plaza Suite 2601 New York, NY 10119 p: 646-381-6721

ATLANTA 3290 Cumberland Club Drive Suite 300 Atlanta, GA 30339 p: 678-504-2200

NEW JERSEY | HEADQUARTERS Our primary goal for our headquarters was to create the physical embodiment of the DLB culture. As with the processes utilized for our clients, tremendous attention to detail was paid to our needs and the result was a truly optimal environment that effortlessly integrates with the way we work.

The New Jersey office is over 70,000 square feet and technologically advanced, with a heightened focus on learning, communication and collaboration. The design concepts of the headquarters were then carried through to our other offices, so our entire firm is able to operate as one virtual office in a seamless manner.

This approach facilitates the ability to deliver brilliant results for our clients.

NEW YORK | OPENED WINTER 2010 Optimally located in One Penn Plaza, our new 20,000-square foot NYC office mirrors the environment and technologies of our headquarters that are central to the firm.

The open plan design, large circulation and gathering areas, video conferencing in all of the meeting rooms and dedicated training rooms are true differentiators amongst typical NYC office spaces for engineers.

ATLANTA | OPENED SUMMER 2011 Our most recent expansion is a new 7,500-square foot satellite office, centrally located along the northwest corridor of Atlanta.

Again reflecting the style, atmosphere and cutting-edge technology of our headquarters and NYC office, the latest DLB space includes an open floor plan and video conferencing capabilities in meeting rooms, training rooms and private offices that further expand our virtual office infrastructure.

DLB OFFICES

www.dlbassociates.com

NEW JERSEY | HEADQUARTERS 265 Industrial Way West Eatontown, NJ 07724 p: 732-774-2000

NEW YORK One Penn Plaza Suite 2601 New York, NY 10119 p: 646-381-6721

ATLANTA 3290 Cumberland Club Drive Suite 300 Atlanta, GA 30339 p: 678-504-2200