d’Motivation d’Motivation d’jourd’jour

Reversing Views for SuccessReversing Views for Success

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Queen Creek Population Growth

Solution oriented service…Solution oriented service…• Work with policy to solve problems

– Use policy to help people when there is conflict.• Take customers directly to what they need

– Learn your internal network inside and outside your department.

• Take the time to really listen – Listen until you really hear what their problem is.

• Treat every customer as your own customer – Even treat them as you would like… consider

difficult customers a challenge for you to grow too.• Help customers define their needs

– Help people figure out what they want. Guide them to solutions that meet their needs by asking the right questions to get them there.

In a perfect world…In a perfect world…

Things to say if you get caught Things to say if you get caught sleeping at your desk…sleeping at your desk…

• "They told me at the blood bank this might happen." • "Damn! Why did you interrupt me? I had almost figured out a

solution to our biggest problem." • "Someone must've put decaf in the wrong pot..." • "Whew! Guess I left the top off the White-Out! You probably

got here just in time!" • "I wasn't sleeping! I was meditating on the mission

statement and envisioning a new paradigm." • "I was testing my keyboard for drool resistance." • "I was doing Yoga exercises to relieve work-related stress." • "This is just a 15 minute power-nap as described in that time

management course you sent me." • "The coffee machine is broken..." • " ... in Jesus' name. Amen."

In a perfect world…In a perfect world…

schadenfreude

Just say when…Just say when…

"You can’t save face if you lose your head." -- Old Proverb

Every day presents Every day presents us with a new us with a new

opportunity to do opportunity to do things better.things better.

The impersonal hand of government can The impersonal hand of government can never replace the helping hand of a never replace the helping hand of a

neighbor.  ~Hubert H. Humphreyneighbor.  ~Hubert H. Humphrey