do i trust what i can't see? successful distributed teams - leanagileus 2017
TRANSCRIPT
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Can I trust what I can’t see?(Building Successful Distributed Teams)
Mark Kilby Feb 2017
LeanAgileUS 2017
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Sold to Big Co.
early success
culture clash - 7 layoffs
buy back
Sold to Mega Corp
Crushed It!(with agile)
19991995 2001 20072003
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Why did this work?
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Satisfy the Customer
Welcome Change
Deliver Frequently
Collaborate Daily
Support & Trust Motivated
Teams
Promote Face-to-Face Conversations
Measured by Working Software
Promote Sustainable
Pace
Promote Technical
Excellence
Maximize Through
Simplicity
Have Self-Organized
Teams
Reflect & Adjust
Regularly
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Something missing?
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more info at http://remotelyagile.info / @mkilby
Satellite one or a few remote from team
Nebula whole team dispersed
Clusters team in a
few locations
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Back Channel - always have all hailing frequencies open (chat);
someone should always monitor
Buddy System - each remote person has a “buddy” in the room to make sure they are connected to the team (paired communication)
Co-Pilot – someone at another location that can help you
coordinate the whole team (paired facilitation)
Developed different “safety procedures”
more info at http://remotelyagile.info / @mkilby
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modernagile.org
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Trust
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Trust
among team members
as an environment
built by leaders
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To try: Who do you trust?
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list who you trust at work
Bob Judy Fran
Harry Laurie Trenton Matthew Frank Jody
Joseph
Tom Terry Adam Alicia Arthur Anu
Manoj Mark Mary Nancy
Mike Xena Thor Pilar
Lisette Mandy
Bill David
keep space between columns
Exercise courtesy of John Sextro of ThisAgileLife.com
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rank those on your list who you trust the most
Bob Judy Fran
Harry Laurie Trenton Matthew Frank Jody
Joseph
Tom Terry Adam Alicia Arthur Anu
Manoj Mark Mary Nancy
Mike Xena Thor Pilar
Lisette Mandy
Bill David
1 5 3 4 2 10 6 7 8 11
9 23 12 13 14 17 15 25 26 27
22 24 21 17 16 19
20 18
Exercise courtesy of John Sextro of ThisAgileLife.com
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Flip the card over and draw concentric circles
Exercise courtesy of John Sextro of ThisAgileLife.com
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Place Numbers in the circles as follows …
Trust with personal info
Trust with sensitive info
Trust with a task
12
limited trust
3 45 87
9 1011 12
1314
15
1617
18 19
21
20
22 23 24
2526
27
Exercise courtesy of John Sextro of ThisAgileLife.com
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How can you bring people in to deeper trust?
123 4
5 879 10
11 1213
14
15
1617
18 19
21
20
22 23 24
2526
27
Exercise courtesy of John Sextro of ThisAgileLife.com
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Trust
among team members
as an environment
built by leaders
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Trust among team members
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Trust or Trustworthiness?
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COMPETENCE
HONESTY
RELIABILITY
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Competence
Do I have what I need to complete the work?
- Skills?
- Information?
- Time?
- Access to right people?
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HonestyWill I speak up when…
- I can get the work done?
- I cannot get it done in time?
- I discover it’s more work than I thought?
- I need help?
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Reliable
- Will I …
- get the work done when I say I will?
- communicate timely updates on my progress?
- say "no" when I have too much work in progress?
- provide help when others ask?
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Do/Will I?
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Trust
among team members
as an environment
built by leaders
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Oxytocin
- reduces fear of trusting a stranger
- stress is an inhibitor
- revealed to have consistent relationship with trust across industries and cultures
- could also be identified by certain organizational characteristics
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Does your org … ?
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encourage Ovation?
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eXpect achievable challenge?
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Yield to employees to choose how they work?
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Transfer management of work to employees?
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encourage and model Openness
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support Caring and encourage relationships?
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How many people are in your core circle?
123 4
5 879 10
11 1213
14
15
1617
18 19
21
20
22 23 24
2526
27
Exercise courtesy of John Sextro of ThisAgileLife.com
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Invest in whole person growth?
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Naturally vulnerable leaders?
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Trustworthy organizations- encourages Ovation
- has eXpectation of achievable challenge
- Yield to employees for process
- Transfer management to employees
- encourage Openness
- support Caring
- Invest in whole person
- Naturally vulnerable leaders
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Trustworthy organizations- encourages Ovation
- has eXpectation of achievable challenge
- Yield to employees for process
- Transfer management to employees
- encourage Openness
- support Caring
- Invest in whole person
- Naturally vulnerable leaders
- appreciations
- continuous improvement
- self-organization
- self-management
- transparency
- make safety a prerequisite
- make people awesome
- set vision & collaborate
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Trusting I’ll wrap this up on time…
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Circles & Soup
from Diana Larsen http://www.futureworksconsulting.com/blog/2010/07/26/circles-and-soup/
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If your team is facing multiple challenges, which can they …
Challenge
Challenge
Challenge
ChallengeChallenge
Challenge
Challenge
Control
Influence
Respond(the soup)
Challenge
ChallengeChallenge
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From Exercise #1, copy numbers of people who might be able to help
Challenge(#9)
Challenge(#1)
Challenge(???)
Challenge(#20,#22)Challenge
(#3)Challenge
(#18)
Challenge (#5)
Control
Influence
Respond(the soup)
Challenge (???)
Challenge (???) Challenge
(???)
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VirtualTeamTalk.com
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Thanks! Questions?
more info at http://remotelyagile.info
http://markkilby.com [email protected]
@mkilby
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References (in order of appearance)
- http://agilemanifestor.org
- http://remotelyagile.info
- http://modernagile.org
- John Sextro’s Circles of Trust exercise
- Audio recording - http://www.thisagilelife.com/119
- Slides - http://www.slideshare.net/JohnSextro/truth-transparency-and-trust
- Onora O’Neill - What we don’t understand about trust - June 2013 - TEDxHouseOfParliment - https://www.ted.com/talks/onora_o_neill_what_we_don_t_understand_about_trust
- Mark Kilby - How to Demonstrate Trustworthiness: A Key Success Factor for Distributed Agile Teams - April 28, 2016 - https://www.projectmanagement.com/articles/328433/How-to-Demonstrate-Trustworthiness--A-Key-Success-Factor-for-Distributed-Agile-Teams
- Paul J. Zak - Trust Factor: The Science of Creating High-Performance Companies – January 17, 2017 - https://www.amazon.com/Trust-Factor-Creating-High-Performance-Companies/dp/0814437664
- Paul J. Zak - The Neuroscience of Trust - Jan-Feb 2017; Harvard Business Review - https://hbr.org/2017/01/the-neuroscience-of-trust
- Circles and Soup exercise by Diana Larsen - http://www.futureworksconsulting.com/blog/2010/07/26/circles-and-soup/
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Photo credits (in order of appearance)
- dark boy. CCO. https://pixabay.com/en/black-and-white-black-dark-boy-1476784/
- woman’s portrait. CCO. https://www.pexels.com/photo/black-and-white-dark-portrait-79564/
- Red Jello mold. Public domain https://commons.wikimedia.org/wiki/File:Food-Jelly.svg
- Upward Trend. CCO Public Domain. https://pixabay.com/p-1015601/?no_redirect
- bucks. CCO Public Domain https://pixabay.com/p-1300389/?no_redirect
- we’re getting the band back together http://memecrunch.com/meme/P2V1/we-re-getting-the-band-back-together/image.jpg
- World map. Creative Commons Attribution-Share Alike 4.0 International https://commons.wikimedia.org/wiki/File:A_large_blank_world_map_with_oceans_marked_in_blue-edited.png
- agilemanifesto.org
- Satellite. Public Domain. https://commons.wikimedia.org/wiki/File:Navstar-2F.jpg
- Crab Nebula. Public Domain. https://en.wikipedia.org/wiki/Nebula#/media/File:Crab_Nebula.jpg
- The Pleiades, an open star cluster. Public Domain. https://en.wikipedia.org/wiki/Lists_of_astronomical_objects#/media/File:Pleiades_large.jpg
- Trust fall. no license stated. http://www.trustseals.com/tag/the-trust-fall/
- Onora O’Neill: What we don’t understand about trust CC-BY-NC-ND 4.0 https://www.ted.com/talks/onora_o_neill_what_we_don_t_understand_about_trust
- National Capitol Columns. CC BY-SA 3.0. https://commons.wikimedia.org/wiki/File:Three_in_a_row_-_National_Capitol_Columns.jpg
- My 2 sons in a Huey. Copyright 2017 Mark Kilby.
- Presidential Candidate Abe Lincoln. Copyright Adam Cuerden. Used with permission. https://commons.wikimedia.org/wiki/File:Thomas_Hicks_-_Leopold_Grozelier_-_Presidential_Candidate_Abraham_Lincoln_1860_-_cropped_to_lithographic_plate.jpg
- LNRR Old Reliable boxcar. CC BY-SA 3.0. https://commons.wikimedia.org/wiki/File:LNRR_boxcar_Old_Reliable.jpg
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Photo credits (in order of appearance)
- Interrogations in Jail. Public Domain. https://commons.wikimedia.org/wiki/File:Alessandro_Magnasco_-_Interrogations_in_Jail_-_WGA13849.jpg
- Oxytocin. Public Domain. https://commons.wikimedia.org/wiki/File:Oxytocin.svg
- Thanks for Playing the Game Show Show. Kevin Standlee. CC BY-SA 2.0 https://www.flickr.com/photos/8638651@N07/7333199274
- Standing Ovation. U.S. Army CC BY 2.0. https://www.flickr.com/photos/familymwr/5677830325
- Range Rover in Iceland mountains. Tim Trad. CC0. https://unsplash.com/photos/2gk6BDXSxlQ
- Sticker Mule Space Cat. CC0. https://unsplash.com/?photo=FqkBXo2Nkq0
- Keep Exploring. Justin Lubke. CC0. https://unsplash.com/photos/Gcl6jcB1r9g
- 91 Open Pictures, Corey Hodgson. CC0. https://unsplash.com/search/open?photo=6WvIJF_gzi4
- Louisiana Tech coaching staff 1966 Creative Commons CC0 1.0 Universal Public Domain Dedication. https://commons.wikimedia.org/wiki/File:Louisiana_Tech_football_coaching_team_of_1966_IMG_2015063_0001.jpg
- Old Harry Rocks (UK). CC0. Will van Wingerden. https://unsplash.com/@willvanw?photo=cZVthlrnlnQ