do not update shifts in smm/online roster adhoc requests
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Guidelines to avail Transport Facility in NCR/Kolkata/Pune – During COVID-19
These guidelines will be applicable till the time BAU is not achieved.
Any exception to the Transport policy whether it is exception to the Transport eligibility basis the Employee band/
Function/shift timings or the maximum permissible distance or any other exception given w.r.t the existing Transport
policy will be for a temporary period only, and the facility will be withdrawn once the BAU resumes.
Transport will be provided to all the locations falling in Kolkata/Pune/Delhi/ Noida/ Ghaziabad / Faridabad and
Gurugram as per guidelines.
Transport Service will not be provided to “restricted” areas declared by local Govt Admin.
Process for availing transport facility:
Please do not update shifts in SMM/Online Roster. Shifts updated in SMM/Online Roster will not be considered.
Transport facility will be provided as per the Adhoc Requests raised in the Transportal Application.
Transport facility will be provided in following shifts:
Login 0:30 3:30 5:30 6:30 7:30 8:30 9:30 10:30 11:30 12:30 13:30 14:30 15:30 16:30 17:30 18:30 19:30 20:30 21:30 22:30
Logout 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 11:00 13:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00
Geocoding
All the employees should have their current address updated in ESS from where they want to have
the daily Pick and Drop arranged.
First Time users / Users who have updated their new address in ESS should have their Home address
geocoded (digital address) in the System. Transport Operation Team will support you in having the
geocoding done in system.
For Geo-code, below details needs to be shared with respective Transport team.
Please keep the subject line as : “ GEOCODE REQUEST, SAP ID : (SAP ID of the individual
employee or RM incase RM is sending a consolidated detail)
Emp
ID Emp Name ESS Address X(Longitude) Y(Latitude) ESS home Address to CWL
Distance CWL (office) to ESS Address Distance
To get X&Y coordinates of your residence, please search your exact/nearest address on google map.
Try to put cursor on correct location. On Pointer, right click and select "What's here" from there you can get X,Y (like
below) of that particular location.
Example :
Raising New Adhoc Request through web portal
• Procedure to raise a New Adhoc Request :
Login to www.myhcl.com>> Transportal -> Shift Cab->Transportal-> My Desk-> Self Adhoc-> Click on Add
button-> Select details and click on save button.
• BSERV Users needs to login from below URL
https://transportal.myhcl.com/TransportalAzureSSO/TransportalLogin.aspx
Click on add (Right hand side bottom right corner)
1. Select the reason for placing a adhoc (Shift During COVID-19 Period) 2. Choose the pick/drop and shift time as per SLA
SLA to cancel or for raising a new adhoc request: Pickup : 6 hours before the scheduled Login Shift Drop : 2 hours before the scheduled Logout Shift
Adhoc Request through Mobile app Empower >> Transportal Click on Adhoc >> Select request type >> (Pick/Drop) >> Select time >> Reason >> Submit
Cancelling the existing Pick/Drop
In case the planned Pick or Drop needs to be cancelled or changed then individual employees can log into Transportal
Application through MYHCL login ID and password.
Please note that before raising a new adhoc request, the existing request has to be first cancelled into the system
Procedure to cancel the cab service for a particular day :
Please follow the steps : Transportal->My Desk->My Schedule->Click on the shift displayed as hyperlink -> Select
appropriate checkbox to cancel pick/drop. It has to be done as per SLA defined and mention earlier.
In SEZ, the New Transport Tool from Move in Sync Technology can be used for
“Enhanced Digital Experience” :
This new transport tool will enable us with exciting new features for both side of coin customer delight and operation team to
run the operation smoothly. Some of the key highlights are mention below:-
Cab tracking by end user.
Connect with Transport helpdesk via app.
Placing schedule request though it (Once Function is active for users).
Safe and Secure connect between employee and Driver through call masking.
SOS button on application.
Process for using Moveinsync Application & its Features
Download the application :
Noida SEZ-126
Level Name Contact Detail Email
Helpdesk
Transport Helpdesk (24x7) 0120-6653040, 9560346662 [email protected]
Shift Lead- Helpdesk/ Tracking 9599230435 [email protected]
Drop Team (24x7) 0120-4684057, 9599230434 [email protected]
Helpdesk Lead
Rahul Saini/Shalesh Sharma 9717270042/9899739057 [email protected] / [email protected]
Site Lead Alok Gupta/Raman Kumar 9873112016/9953628611 [email protected] / [email protected]
Noida NSL
Level Name Contact Detail Email
Helpdesk Transport Helpdesk (24x7) 88263-46662 [email protected]
Helpdesk Lead
Devesh Rathi 80106-12533 [email protected]
Site Lead Vinod Kumar 98990-36444 [email protected]
Noida Sec-59/Sec-60/Sec-3
Helpdesk / Escalation Matrix Detail : NCR
Level Name Contact Detail Email
Helpdesk Transport Helpdesk (24x7) 9958792934 [email protected]
Helpdesk Lead
Prashant Richhariya 9540884743 [email protected]
Site Lead V. Satish 9818309429 [email protected]
Escalation Matrix
Level Name Contact Number Email id
1 Respective Site Lead Respective Site Lead Respective Site Lead
2 P Suresh Kumar
(Sr. Manager Operations) 9873086148
3 Anuragdutt Mehta
(Associate Manager) 9873247898
4 Rohit Yadav
(Regional Transport Head)
Helpdesk / Escalation Matrix Detail : Pune
Escalation Matrix and Help Desk No for Pune Level Name Mobile No Email ID
1 TRANSPORT HELPDESK, PUNE 07767007050/8007211770 [email protected]
2 Nitin Patil 9860249003 [email protected]
3 Madhusudan Paranjape 9850091191 [email protected]
4 Rohit Yadav (Regional Transport Head) [email protected]
Helpdesk / Escalation Matrix Detail : Kolkata Escalation Matrix and Help Desk No for Kolkata
Level Name Mobile No Email ID
1 TRANSPORT HELPDESK, KOLKATA 033 - 66052313 [email protected]
2 Amit Mondal 7890899865 [email protected]
3 Mahesh Mondal 8918731453 [email protected]
4 Abhijit Basumalik (Sr. Executive) 9903033173 [email protected]
5 Rohit Yadav (Regional Transport Head) [email protected]