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SALES / LETTINGS / MANAGEMENT / HUNTERSFR ANCHISING.CO.UK

Do you want to be part of one of the largest franchised estate agency businesses in the UK?

Hunters business partners enjoy freedom, independence and being part of a national network.

Dear Business Owner,Hunters is one of the UK’s leading independent estate agency groups, with over 160 offices around the country. Our ambition is to become the nation’s favourite estate agency brand and to achieve this we intend to invest more time, money and expertise than any other estate agency business.

We established our business in 1992 on the firm principles of excellent customer service, unrivalled pro-activity and achieving the best possible sales results for our clients. In our view, a network of business owners is more effective and sustainable than the command and control, manager ‘merry-go-round’ environment favoured by many corporate estate agents. We believe that our customers are best served by estate agents who own and run their businesses, and are supported by a strong national brand. This is why we started to franchise our business in 2005. Our strengths as a franchisor are in the key areas of marketing, technology, training and communication – areas in which any successful agent needs to excel. We are tremendously excited about the future and believe that a good balanced business will generate healthy profits in any market place. We believe that franchising is a partnership that requires investment on both sides, driven by a clear vision for the network and the future.

Yours sincerely, Glynis Frew Managing Director


One of the UK’s largest franchised estate agency businesses.

What’s our next stop?

We intend to grow across the country by linking quality business partners together. We are building a national brand through geographical expansion and a co-ordinated national marketing campaign.

London and the South East - one of our key growth areas.


Hillingdon

Hayes

Harrow on the HIll

Harrow - Preston Road

West Hampstead

Maida ValeBaker Street

EalingHammersmith

Northfields

Brentford

Carshalton

Forest Hill Catford

Sydenham

Bexleyheath

Abbey WoodCamberwell

Stoke NewingtonHackney

Plaistow

WellingBlackfen

Surrey Quays

Hounslow

160With over

branches in the UK and still growing.

Our successful franchise modelOpening a sales or lettings franchised branch under the name of Hunters offers a new and exciting opportunity with huge potential for business success for cold start locations and conversions of existing independent operations.

Work with our experienced team who will assist with finding suitable premises, office design & layout, as well as IT and telecommunications.

Once ready, we will support you through the launch of your new business working with you to plan and action a launch marketing program which may include opening offers and local marketing incentives. We offer our Franchise Partners support in a number of ways including through a knowledgeable and experienced team of Managers and support staff, a comprehensive set of available resources, staff training through the Hunters Training Academy, an experienced marketing team and graphic design expertise.

Hunters Maida Vale, London Franchise partners in Greater ManchesterFranchise partners in Norfolk Hunters Bourne, Lincolnshire


Why choose Hunters? Because we can help you:

Lower your costs

• Online portal fees - substantial benefits for Hunters Partners• Discounted estate agency software• Targeted direct mail• Free, award-winning marketing support• ‘Call Overflow’ service – 24 hours, 7 days a week

• Social Media/SEO and online marketing• Print and marketing literature• Free office design and planning service• Low cost shop-fit• IT & telecommunication systems

At Hunters, we pass on all the discounts we negotiate directly to you!

We can lower your costs through heavily discounted rates for essential services such as:

Increase your income

• Corporate instructions • National brand awareness media campaigns • National TV advertising • Hunters Exclusive brand• Targeted direct mail systems – send mail only to those looking for a new agent

We can increase your income through:

• ‘Become a Market Leader’ – tried and tested system to get you to No.1• Bottom, Middle or Top? With Hunters you can target all sectors of the market• Mobile marketing and lead generation• Apps, mobile sites, smart boards...• The power of Hunters brand – regional and national brand recognition through comprehensive, high quality marketing offerings.

Expand quickly & profitably

• Manage yours sites with our multi-office management system• Full training and recognised industry qualification for all your staff at no extra cost

We have vast experience of operating multiple sites-we can help you:

• Start trading within 8 weeks of signing!• Room to grow – buy multiple locations or master licence to allow you to expand your territory• Marketing and sales systems for : Sales, Lettings, Land and New Homes, Block Management and Auctions

*Portal fees, Estate Agency & Letting software, website running costs, marketing and design, training and compliance, lettings legal updates – and the time taken for you to do it!

Typically we can reduce your branch costs by £24,000 per annum*

Marketing

Hunters Exclusive

• Marketing solutions that will help you to become a market leader in your area• Award-winning website• Mobile solutions and apps for mobile web, smart phones and tablets• A national network of over 150 branches; making Hunters one of the largest estate agency groups in the UK• PR support via our property specialist third party provider

• Targeted direct mail • Social Media/SEO and online marketing• Print and digital marketing materials• Annual Awards Programme• Advertising and PR campaigns

Brand awareness is an estate agent’s most important commodity; that’s why we invest heavily in our team and our marketing system. We work closely with all our business partners and first class third parties to provide support for all your needs.

Hunters Exclusive is the showcase of our very finest properties. We provide franchisees with access to a full suite of Hunters Exclusive marketing materials, enabling you to maintain or break into the high-end market with a strong, distinguished and exclusive brand. Hunters Exclusive offering includes:

• ‘Hunters Exclusive’ magazine• Branded advertising and marketing materials – print, office, cars, online• Branded property boards /brochures / window cards / displays• Access to first class PR with links to renowned national newspaper property supplements


To find out more about our lettings services or to arrange a free valuation, please contact us today.

[email protected] / 01904 621026SALES / LETTINGS / MANAGEMENT / HUNTERS.COM


* If you are under contract with another agent you may still be liable also to pay their fee.

Our goal is to secure you the best price for your property

and to get your tenant moved in as quickly

as possible.

Thinking of letting your property?

Is the warmer weather tempting you to move to a home with more outdoor space? To book your free valuation, call us today or visit your local branch.

Talk to Hunters and see why 96% of customers recommend us to friends and family.

Looking to make a move this summer? We’ll help you come rain or shine.

[email protected] / 01234 567 890SALES / LETTINGS / MANAGEMENT / HUNTERS.COM


* On average 96% of Hunters customers who responded to our questionnaire between 1 Jan – 1 April 2015 said they would recommend us or use us again. If you are under contract with another agent you may still be liable also to pay their fee.

Technology

hunters.com• Award-winning website with your own local branch page• Fully mobile responsive

Technology is revolutionising our industry. We pride ourselves as being at the forefront of innovation and new developments, and how this can help us increase our market share and provide a better customer service. Our technology offering includes:

Other innovations• Free apps for smartphones• Our own bespoke, cloud-based estate agency software• Hunters MI – our own Market Intelligence tool to help you generate valuations• Smart For Sale/To Let boards with QR codes - scan or text• Online marketing & SEO and social media• Web based marketing and print portal


Online marketing & SEOOnline marketing tool

Apps for smartphones

Hunters property software

CommunicationWe believe that the more closely we work together, the greater our success.

All our partners have access to, and benefit from:

• Professional Support Desk• Specialist support management• Arrival business reviews• Local services - to drive marketing strategies

Training

• At the Hunters Academy’s in York & central London• Regional training meetings• In branch• At our quarterly Regional Conferences• E-learning packages• Online webinars

The Hunters Academy was founded in 2003 and our courses have gone on to gain the highly sought after ILM accreditation. We firmly believe that the best training is key to equipping our staff and franchisees with the professional skills they need to provide the best customer service in a highly competitive market.

Our training is accredited by the City & Guilds and the Institute of Leadership and Management (ILM). Our training is interactive & participative so previous estate agency experience is not always required. Training is carried out in various ways:

Training modules include:• Estate Agency Laws and Regulations• Building a World Class Business• Valuing and Marketing • Basic Induction• Marketing Your Business• Lister Training• People Management Training

• Referral system – encouraging networked business• National awards programme• Central Members Area – offering online documentary support• Classroom Training; E-learning; Webinars and one to one as appropriate


TRAINING ACADEMY

Commitment to excellence

I started out life showing people round houses on a weekend and progressed through the company to now owning my own franchise within the Hunters group. I can honestly say I’ve never worked with such a nice group of friendly,

supportive people.

I always feel part of something and would honestly not work for another agent in that they are miles apart from Hunters in all ways. This is a great company

and so forward thinking.Paul Atkinson, Hunters Personal Agent

Don’t take our word for it!Some comments from our business partners


We have been a franchised office for nearly 5 years and only with the support and commitment of the Hunters Group have we been able to continue to thrive and make profit through a difficult few years. Without the Hunters brand support I am convinced we would have been another casualty of the recession.

Tony Wallis, Hunters Branch Partner

You will get huge amounts of support, and some seriously interesting ideas to help your business. Hunters want all of us to be the best that we can be – as

individuals and as part of a team. Julia Preen, Hunters Branch Partner

I took the franchise for Ilkley, Otley & Guiseley only 11 months ago. Given the success of the brand I am now successfully penetrating the market.

Lester Hurst, Hunters Branch Partner


Call us today for a free information pack or visit our Head Office in York or Regional Office in Central London.

T: 01904 756103 E: [email protected]

W: HUNTERSFRANCHISING.CO.UK

I already had a significant lettings business & was keen to take my branch to the next level. I had invested considerably into my local brand and was understandly nervous about rebranding but I took the decision based on my desire to grow into the local sale market. I have been trading as Hunters for some weeks now and can report increased productivity of over 400% and my conversion from valuation to listing is currently 80%. I whole heartily believe this is due to the marketing, technology and support I have received am quite

clear that this has been absoluted the right decision.Mike Macmanus, Hunters Branch Partner

Want to know more?

I am a Hunters Franchisee operating as a Personal Agent. The Franchise I took on nearly 3 years ago was during an extremely difficult time in Estate Agency when most were shutting their doors. All I can say is that I have felt nothing but support from the Franchise team with a great product that outshines much of

the competition, if not all!Ian Dunlop, Hunters Personal Agent

The support you get has enabled me to be opening up my first branch in Ilkley in the next few weeks, look out Wharfe Valley a proper brand is coming to town.

Believe in better!Lester Hurst, Hunters Branch Partner

After careful consideration I joined Hunters as a franchisee in early 2010. I can honestly say that it was the best move and decision for me personally. The team is professional, innovative, supportive and a great company to be part of.

Andy Thompson, Hunters Personal Agent

Kevin Hollinrake - ChairmanA family man with 4 children, Kevin has lived and breathed the industry since 1985. He co-founded Hunters with John Waterhouse in 1992, he is a keen sportsman, playing cricket, rugby and golf. Politics is also a passion for Kevin, who is now MP for Thirsk & Malton.

Andrew Grant - Operations DirectorStarting out as a Trainee Sales Negotiator in 1986, Andrew worked as a Regional Manager for two of the country’s national corporate chains before joining Countrywide’s franchising division as Operations Director in 2002. Transferring with the sale of the business to Hunters in 2011, Andrew is a resolute supporter of franchising within the property industry.

Carole Hutchinson - Head of SupportCarole joined the Hunters team in 2005. She has 25 years’ experience in sales and started by making the tea for senior management! She has a great passion for estate agency and currently majors in project management for the opening of new offices, training, mentoring and support.

Glynis Frew - Managing DirectorA shareholder and main board director, Glynis has worked for the company for 14 years. Glynis is a professional senior manager with a track record of achievement working at all levels. Experienced in people and performance management, sales, training, HR and managing change.

Carrie Alliston - Head of LettingsCarrie has worked for Hunters since 2003 where she began as a Lettings Negotiator in our busy Leeds City Centre Office and has progressed through the ranks to her current position. Her goal is for every Hunters branch to have a successful lettings team who are considered the best and No 1 in their market place!

Andy Bushell - Sales DirectorAndy joined Hunters Property Group in June 2011 and brings with him over 20 years estate agency and franchise experience. He has worked for a number of corporate groups at a senior level and is simply passionate about building and supporting independent business success.

Pernilla Tweddle - Marketing DirectorPernilla joined Hunters in the summer of 2012 bringing with her 20 years of marketing, publishing, brand communication and business development experience from across a breadth of industries. With a customer focussed attitude, she has an affinity for developing brand loyalty within a growing business.

Meet the team!

Ed Jones - Chief Financial Officer


The Group’s finance director, he is a Chartered Accountant and Member of the Securities Institute. Ed joined Hunters in 2006. His experience ranges from developing business plans and strategic implementation to fundraising, mergers & acquisitions and listing companies on the Stock Exchange.

SALES / LETTINGS / MANAGEMENT / HUNTERSFR ANCHISING.CO.UK

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