do you want to see who’s visiting your website?

17
Do you want to see who’s visiting your website? 1 5 tips to improve results from existing traffic Tim Langley November 2014

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Presentation by Tim Langley, CANNDi, delivered at the Digital Marketing Show 2014.

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Page 1: Do you want to see who’s visiting your website?

Do you want to see who’s

visiting your website?

1

5 tips to improve results from

existing traffic

Tim Langley November 2014

Page 2: Do you want to see who’s visiting your website?

CANDDi started with a B2B email marketing

problem…

Traditional

conversion

metrics

Generate List

Send mail-shot

Drive to targeted

landing page

Produce target list

for sales-teams

Page 3: Do you want to see who’s visiting your website?

Sales-teams want to know “who’s best

prospect over time”

Generate List

Send mail-shot

Drive to targeted

landing page

Produce target list

for sales-teams

Generate List

Send mail-shot

Produce target list

for sales-teams

Generate List

Send mail-shot

Drive to targeted

landing page

Produce target list

for sales-teams

Month 1 Month 2 Month 3

Horizontal activity

reporting

Page 4: Do you want to see who’s visiting your website?

Problem: Websites convert ~2.8% of

visitors

4

Page 5: Do you want to see who’s visiting your website?

The great crime of the Analytics Industry

5 © Google Analytics, 2014

Page 6: Do you want to see who’s visiting your website?

Big data shouldn’t just be more data

Page 7: Do you want to see who’s visiting your website?

You can sell to Jake

7

Page 8: Do you want to see who’s visiting your website?

CANDDi adds faces to your website visitors

8

Page 9: Do you want to see who’s visiting your website?

Visitors are individuals, understanding their

behaviour builds stronger relationships

9

Where is he

located?

How engaged

is he?

What product did

he look at?

Which product did

he enquire about?

Who is he?

Page 10: Do you want to see who’s visiting your website?

Five tips to

improve results

from existing

traffic

10

Page 11: Do you want to see who’s visiting your website?

#1. It’s all about the data!

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It’s critical to capture (and tie together)

as much data as possible

CANDDi (data platform)

CRM

Website Email Phone

Page 12: Do you want to see who’s visiting your website?

#2. Filter the data

Too much data, is nearly as bad,

as no data at all

Page 13: Do you want to see who’s visiting your website?

#3. Integrate in to existing processes

Prospect flagged in CRM

Visits website

(whether they enquire or not)

Alert to relevant salesperson

Sometime later

Page 14: Do you want to see who’s visiting your website?

#4. Enrich the data - focus on key visitors

CAPTURE converts 2-3x more

visitors than typical contact form

Page 15: Do you want to see who’s visiting your website?

#5. Set realistic expectations

Everything works

(but there’s no silver-bullet)

Page 16: Do you want to see who’s visiting your website?

16

CANDDi is a relationship

marketing tool

CANDDi provides you

timely information to

nurture client base

Page 17: Do you want to see who’s visiting your website?

Thank you

17

Tim Langley

@TimLangley

[email protected]

CANDDi

@CANDDi

0161 414 1080