document production manual

Document Production_RC_25032011

Galileo® Document Production

V1

Course Book


Acknowledgement:

© 2009 Galileo International. All rights reserved. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport

and/or its subsidiaries. © Copyright 1999-2009. All rights reserved.


Table of Content

Module 1: Introduction ....................................................................................................................................7 Introducting Galileo Document Production ..........................................................................................7 Notes .........................................................................................................................................................8

Module 2: Issuing E-tickets ............................................................................................................................9 What is e-Ticketing? ................................................................................................................................9 What are the benefits of e-Ticketing ..................................................................................................... 10

Ticketing Commands ............................................................................................................................ 10 Ticketing Qualifiers ............................................................................................................................... 11 Booking File Details .............................................................................................................................. 12

Viewing an e-ticket record .................................................................................................................... 13 Sample e-Ticket records ....................................................................................................................... 14

Module 3: Printer Linkage & Status ............................................................................................................ 17 Printer Linkage ...................................................................................................................................... 17

Help Me Link Me (HMLM) ..................................................................................................................... 17 Delink .................................................................................................................................................... 18

Help Me Operate Machine (HMOM) ..................................................................................................... 19 How’s My Link Doing (HMLD) .............................................................................................................. 20 Support Document Print Table (HMET) .............................................................................................. 21

Module 4: ET Interline & Quota table .......................................................................................................... 22 Help Me Ticket Quota (HMTQ/D) .......................................................................................................... 23 Ticketing Table ...................................................................................................................................... 24 Interline Agreement .............................................................................................................................. 25 Paper Interline Table ............................................................................................................................. 26

Module 5: Ticket Modifiers .......................................................................................................................... 27 Mandatory Modifiers ........................................................................................................................... 28

Carrier ................................................................................................................................................... 28 Commission .......................................................................................................................................... 28 Form Of Payment ................................................................................................................................. 29

Optional Ticketing Modifiers ................................................................................................................ 30 Endorsement ........................................................................................................................................ 30 Tour Code ............................................................................................................................................. 30 Net Fare ................................................................................................................................................ 31 Actual Selling fare ................................................................................................................................. 31 Inclusive and Bulk Tour /IT Fare ........................................................................................................... 32 Net Remittance ..................................................................................................................................... 32 Summary .............................................................................................................................................. 33

Storing Ticket Modifiers to Filed Fare ................................................................................................. 34 Updating in One Styring of Entry ........................................................................................................ 34 Updating in Separate Entry .................................................................................................................. 34 Updatinh Multiple Form of Payment ................................................................................................... 35 Surpress Fare as IT ............................................................................................................................... 36 Changing /Deleting Stored Modifiers .................................................................................................. 37

Changing and deleting in one entry ...................................................................................................... 38

Module 6: Manual Fare Build ....................................................................................................................... 41 Print Modifier ......................................................................................................................................... 39

Print Ticket only ................................................................................................................................... 39 Print Itinerary only ................................................................................................................................ 39 Print Invoice only .................................................................................................................................. 39

Issue Ticket ............................................................................................................................................ 40

Module 7: Manual Fare Build ....................................................................................................................... 41 Updating FBU using separate entry .................................................................................................... 44 Updating FBU using single .................................................................................................................. 44


Filed build finalised ............................................................................................................................... 46 Filed fare with more than 1 Passenger with different PTC ............................................................... 46 Filed fare with more than 1 Passenger with same PTC .................................................................... 47 Add/Change ........................................................................................................................................... 48 Delete ...................................................................................................................................................... 49 Partial Manual Build .............................................................................................................................. 50 Amending A Filed fare .......................................................................................................................... 51 Summary ................................................................................................................................................ 52

Module 8: Restoring Filed Fare ................................................................................................................... 77 Non Guarantee fare ............................................................................................................................... 77 Guarantee fare ....................................................................................................................................... 54

Module 9: Reports ........................................................................................................................................ 55 TINS Report............................................................................................................................................ 55 Enhanced TINS Report ......................................................................................................................... 57 Daily TINS Report .................................................................................................................................. 61 Period Activity Report (PAR) ............................................................................................................... 63 Summary Activity Report (SAR) .......................................................................................................... 64

Module 10: Voiding ...................................................................................................................................... 65

Module 11: Automated Refunds ................................................................................................................. 66 Module Objectives ................................................................................................................................ 66

Refund process ..................................................................................................................................... 67 Re-printing the Refund Notice .............................................................................................................. 72 Cancel a Refund ................................................................................................................................... 72 Viewing refunded tickets on the payment report (HMPR) .................................................................... 73

Module 12: Ticket Revalidation ................................................................................................................... 77 Module Objectives ................................................................................................................................ 77 Revalidating ........................................................................................................................................... 77 Revalidating an E ticket after passenger has been divided out ....................................................... 80 Known Error Messages ........................................................................................................................ 81

Module 13: Exchange Tickets ..................................................................................................................... 83 Module Objectives ................................................................................................................................ 83 Ticket Exchange vs Revalidation ........................................................................................................ 83 Exchange Fill In Formats ...................................................................................................................... 84 Exchange – No Additional Collection ................................................................................................. 86 Exchange – Additional Collection on Fare ......................................................................................... 95 Exchange – Additional Collection on Fare and Taxes .................................................................... 105 Exchange – Refund Due on Fare ...................................................................................................... 114 Exchange – Forreign Exchange - No Additional Collection ........................................................... 122 Exchange – Foreign Exchange - Additional Collection on Fare and Taxes .................................. 131 Exchange – Half Flown -No Additional Collection ........................................................................... 141 Exchange – Half Flown - Additional Collection on Fare ................................................................. 150 Exchange – USA Destination – No Additional Collection ............................................................... 159 Exchange – Description of Fields ..................................................................................................... 169 Exchange – Void /Cancel an Exchange ............................................................................................ 171

Module 14: Viewtrip .................................................................................................................................... 172 Viewtrip Itinerary ................................................................................................................................. 172 Viewtrip E-ticket Receipt .................................................................................................................... 174

Module 15: Reprinting Support Documents ............................................................................................ 176 Reprinting Support Documentation .................................................................................................. 176 Reprinting Refund Notice ................................................................................................................... 176 Reprinting ET Specific Coupon (On Same Day only) ...................................................................... 177 Linkage ................................................................................................................................................. 179


Module 16: Stock Control .......................................................................................................................... 181 Module Objectives .............................................................................................................................. 181 Viewing E-Ticket Number Range ....................................................................................................... 181

Module 17: E-Ticketing Trouble Shooting ............................................................................................... 183 Module Objectives .............................................................................................................................. 183 Common E-Ticket Problem Scenarios .............................................................................................. 183 Unable to issue a ticket ...................................................................................................................... 184 Unable to display an E-Ticket Record ............................................................................................... 186 Unable to revalidate or exchange an e-ticket ................................................................................... 186 FAQs – Unable to Revalidate an E-Ticket ......................................................................................... 187 Unable to Void an E-Ticket ................................................................................................................. 188 Unable to send automatic TKNE E-Ticket number to airlines ........................................................ 188

Module 18: Fallback and Recovery for Itinerary and MIR ...................................................................... 189 Module Objectives .............................................................................................................................. 189 Tracking the Flow of a Document...................................................................................................... 189

Transmission Flow of a Document ..................................................................................................... 190 Displaying Demand Pending and Sent Buffer Image Counts............................................................. 191 Displaying Images in the Pending Buffer............................................................................................ 192 Deleting an Image from the Demand Pending Buffer ......................................................................... 192 Bring printer status back to UP ........................................................................................................... 192

Working with the Printer Buffer ......................................................................................................... 193 Printer Buffer Image Count ................................................................................................................. 193 Displaying the Printer Buffer Image .................................................................................................... 193 Deleting an Image from the Printer Buffer .......................................................................................... 193 Quick Starting the Printer.................................................................................................................... 193


All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. © Copyright 1999-2009. All rights reserved.

All the content as well as the example materials depicted herein are for training and illustration purpose only. Actual

routing, rebooking policy, reissue process and any other rules and regulations as well as recalculation method related to the content in this training may subject to each individual airlines own regulation and local policy.


Module 1: Introduction

Introducing Galileo Document Production

This manual provides you with hands-on experience of issuing electronic tickets, itineraries, and MIR‟s in a working environment. The support documentation provides examples and formats covered in the course.

The Galileo Document Production system offers the following:

Electronic ticketing

Itinerary printing

Ticket and Itinerary stock records

Electronic reporting to BSP

The ability to hand off information to back office systems in your agency using the Galileo MIR

Successful performance of these tasks is based on the data contained in the Booking File at time of ticketing.

When the request is made to issue documents, the Galileo system checks the Booking File for the following data:

The itinerary is in chronological order

Name fields are present and in correct format

There is a filed fare(s) present, either automatic or manual fares

A plating carrier is present

A form of payment field is present

A vendor locator is present (in most cases)

A received field has been entered

When a ticket is issued, system checks are made to ensure sufficient ticket numbers and itinerary stock (if applicable) are logged into electronic stock records. When all checks have been made successfully, an electronic ticket is issued and recorded in the airlines Electronic Ticket Server (ETS) and a record of the e-Ticket is automatically noted in the Booking File. The Galileo system amends the ticketing field and ends transaction on the Booking File. Ticketing data will also be recorded on the TINS report which is subsequently reported to BSP.


Notes


Module 2: Issuing E-tickets

When the Booking File is ready it is possible to produce an e-ticket, itinerary and MIR, if applicable. This module explains the main entry and the various qualifiers which can be added to it.

What is e-Ticketing?

The term e-Ticket is an abbreviation of electronic ticket. It is a paperless electronic document used for ticketing purposes

When a traveller books their flight and the travel agent makes the command to issue the ticket, details of the customer‟s reservation and ticket number are transmitted directly to the airlines electronic ticket server.

In some instances, the agent may wish to produce an e-ticket receipt or alternatively the passenger may print their own from the viewtrip.com website. Although the airline check in staff do not usually need a physical document, many passengers still want to take a physical document to the airport.


What are the benefits of e-Ticketing

The main benefit of e-Ticketing is that the possibility of air tickets being lost or stolen is alleviated. The passenger can take advantage of tools such as on-line check in and self service check-in machine.

Travel agents save money as there is no requirement to print, mail or courier tickets to passengers.

The airline also benefits due to reduced costs when compared to the administration costs involved when agents issued lots of paper tickets.

Ticketing Commands

When to use

At any time when issuing a ticket or other documents.

How to use

The Galileo system checks for the presence of a filed fare, plating carrier and form of payment (FOP) when a ticketing request is made. The plating carrier is selected automatically by Galileo in markets/agencies which use Automatic Plating Carrier Logic. Ensure the Booking File has been completed with the mandatory items, plus a filed fare and a form of payment. End and retrieve the Booking File before making the ticketing command.

The most frequently used ticketing entry is:

TKP

Format: Explanation:

TKP TicKet Please

This will end the Booking File a second time, issue the e-Ticket and issue any associated documents including itineraries and MIRs.


Screen response:

Ticketing Qualifiers

Using qualifiers to select the type of document required can modify this entry. For instance, it may only be necessary to issue the itinerary, perhaps the client requests this before the ticket is issued. The entry is:

TKPDID TicKet Please Demand Itinerary Device

Assuming the previous entry has been used to issue the itinerary, to subsequently issue the electronic ticket the entry is:

TKPDTD TicKet Please Demand Ticket Device

or to send the MIR to the back office system:

TKPDAD TicKet Please Demand Accounting Device

TKPDTDAD TicKet Please Demand Ticket and Accounting Device


Booking File Details

When to use

Any time after issue when you need to review the customer‟s details.

How to use

Once a ticket has been issued, the Booking file is automatically updated. Here is the Booking File after it has been retrieved:

The ticket field has been amended to add the date/time of issue together with the agent's sign on and duty code.

The system adds a sub-field to the Booking File entitled TINS REMARKS EXIST. This sub-field contains the various document numbers.

TINS Remarks can be accessed by making the entry:

*HTI


* Display

HTI Historical TINS Information

This displays ticket (2179900505187) and itinerary (000000917) numbers and the total fare charged.

Note: The presence of ET signifies that an e-Ticket was issued.


The Filed Fare is updated to show the ticket number:

*FF1

Response:

Viewing an e-ticket record

All airlines allowing the issue of e-Tickets provide access to their e-Ticket database. It is possible to display records for any electronic ticket generated by your office or a branch office

How to use

From a retrieved Booking File, it is possible to make the following entries:


*HTE Display Historical Ticketing Electronic data

*TE002 Display record number 2 from Electronic Ticket list when *HTE produces a multiple ticket list

*TEL Redisplay the multiple Ticketing Electronic List


You can make the following entries without retrieving the Booking File first:


*TE/125960000078 Display e-Ticket data using the ticket number (check digit omitted)

*TE/AA/FF10087654 Display e-Ticket record held in the American Airlines database using the passengers mileage membership number

*TE/LH/CC373900000000000 Display e-Ticket record held in the Deutsche Lufthansa database using the credit card number

*TE/AF/10APR08PARMRS-LE BLANC

Retrieve an e-Ticket record from the Air France database using the date, routing and passenger family name

Sample e-Ticket records

Dependent on what the passenger has done with their e-Ticket, different data will be displayed


Screen: Explanation:

TKT: 217 9900505187

e-Ticket number pre-fixed with the airline 3 digit code

NAME: SHARP/PAUL

Passenger name

ISSUED….. Date that the e-Ticket was issued

FOP: CASH Form of payment entered

PSEUDO: 0EA7 Issuing agency pseudo. For agencies with a 3 digit pseudo, it will always be prefixed with a 0

PLATING CARRIER…

The two digit plating carrier code selected as part of the fare quote process or added as a ticket modifier

IATA IATA number of the issuing agency

USE Status of the e-Ticket

OPEN – unused and eligible for status updates

USED or FLWN – The journey associated with the e-Ticket has been completed

APRT – The operating carrier has secured the e-Ticket prior to the scheduled departure

CKIN – The passenger has made his/her presence known to the operating carrier

LFTD – The passenger has boarded the aircraft

UNVL – The validating carrier has determined that the e-Ticket is unavailable for use as ticketed and may only be exchanged.

EXCH – The value of the e-Ticket has been used as full or part payment for a reissued ticket

RTFC – The Validating Carrier has determined the coupon status is no longer available for use as ticketed and applicable taxes/fees/charges only may be refunded.

RFND – The unused value of the e-Ticket has been refunded to the passenger

VOID – The ticket has been made void within the


permitted voiding period as defined by BSP

CR Carrier column, in this case TG for Thai International

FLT Flight number e.g. 203

CLS Booking class code

DATE Date of segment(s)

BRDOFF Board and off points

TIME Scheduled departure time

ST Status of the reservation

OK – Space confirmed

SA – Stand-by

F/B Fare Basis code

CPN Coupon number e.g. 1

NVA01DEC Not Valid After date

FARE THB 3025 Fare expressed in local currency, in this case Thai Baht

TAX Tax breakdown

TOTAL Total fare including tax expressed in the currency for the country of issue

EQUIV Equivalent base fare expressed in the currency for the country of issue

BKK TG HKT ………

Fare calculation / construction

RLOC 1G….. The booking locators from both the Galileo system (1G) and the airline‟s hosting system.


Module 3: Printer Linkage & Status

In order to issue e-Tickets and other documents using the Galileo system, your workstation must be linked to the relevant document printers. This module explains what e-Ticketing is and how to set up your workstation and link to the printers in your office.

Although an e ticket is paperless, there may still be requirements to issue a receipt, or you may wish to provide your customer with an itinerary. To complete an automated refund you must be linked to an Itinerary printer at the time.

3.1 PRINTER LINKAGE Before any document may be produced, each terminal must be linked up to the relevant printers. A terminal may only be linked to one of each type of printer at a time, i.e. a terminal may not be linked to 2 different tickets printers at the same time.

3.1.1 HELP ME LINK ME (HMLM) Here is a list of linkage printer codes:

DT Demand Ticket Print (ATB printer) DI Demand Invoice/Itinerary Print DIE Demand Invoice / Itinerary / Electronic Ticket Supporting

Documents Print DA Demand MIR Print To link terminal to ticketing printer GTID C25152

Input: HMLMC25152DT To link terminal to itinerary printer GTID C2231B

Input: HMLMC2231BDI

To link terminal to itinerary/electronic ticket supporting document printer GTID C2231B

Input: HMLMC2231BDIE

To link terminal to MIR printer GTID C2231A Input: HMLMC2231ADA

It is possible to link maximum 3 printers to 3 stock types

Input: HMLMC25152DT/C2231BDI/C2231ADA


3.1.2 To Delink To delink ticket printer only

Input: HMLM/DELINK/T To delink itinerary printer only

Input: HMLM/DELINK/I To delink MIR only

Input: HMLM/DELINK/A To delink all printers

Input: HMLM/DELINK


3.2 HELP ME OPERATE MACHINE (HMOM)

Once linked printer, it is necessary to designate the printer stock type.

List of printer stock type

TKT Ticket Printer ITN Itinerary Printer To designate printer for ticketing

Input: HMOMC25152-TKT

To designate printer for itinerary/invoice

Input: HMOMC2231B-ITN

In case printer status is DOWN, please bring it UP so that tickets/itineraries may print To bring up printer status

Input: HMOMC2231B-U


3.3 HOW’S MY LINE DOING (HMLD) Once printer is linked up, it is possible to display linkage and printer status To display linkage

Input: HMLD

Response: CRT TKT DEV ST FM / ITN DEV ST FM /

C24CA8 C25152D U T C2231BD U I

TKT DEV Output Device – TKT ITN DEV Output devise - ITN ST Status FM Form Type


3.4 SUPPORT DOCUMENT PRINT TABLE (HMET) To check printer linkage and status for e-ticketing

Input: HMET

Screen Response:


Module 4: ET Interline & Quota Table

4.1 AUTHORIZED CARRIERS 4.1.1 CARRIERS GRANTING ELECTRONIC TICKETS (CGET) To display a list of e-ticket eligible carriers for Malaysia market.

Input: CGET

Screen Response:


4.2 HELP ME TICKET QUOTA (HMTQ/D) To ensure there is enough ticket quota for ticketing, it is possible to check ticket quota for each BSP period and numbers of tickets have been issued.

Input: HMTQ/D

Screen Response:

This table only shows those airlines with ticket quota being authorized for the agent.


4.3 TICKETING (TINS) TABLE

Often referred to as CGNs (Computer Generated Numbers), it is possible to view how many ticket numbers your agency currently has left

HMTN/D


HMTN/D Help Me Ticket Numbers / Display

Screen response:


4.4 INTERLINE AGREEMENT To display interline e-ticket agreement with plating carrier – MH

Input: DT/IAT/DISMH Screen Response:

There is Y next to GA, it means that MH segment is not required to involve in the filed fare, but still can issue e-ticket for purely GA segments. Note: Those airlines without the Y indicator means that MH segment must be included in the filed fare in order to issue e-ticket.


Paper Ticket Interline Agreement

If there is no e-ticket interline agreement, a paper ticket interline agreement could be checked. If there is agreement, agent may choose to arrange the issuing carrier/airlines to issue paper ticket at the airlines office.


Module 5: Ticket Modifiers

5. TICKET MODIFIERS (TMU)

After creating a filed fare into a booking file using a fare quote command (Refer to Galileo 360 Fares Manual) or manual fare build (refer to Module 6 –page 41), Ticket Modifier (TMU) must be updated into the filed fare before you can drive out the ticket.

You must specify the filed fare number each time a Ticketing Modifier is updated. Example:

TMU1............. (Update Ticket Modifier for Filed Fare 1)

TMU2............. (update Ticket Modifier for Filed Fare 2)

Example of entry:

TMU1/CMH/Z0/FINVAGT (Updating ticket modifier for filed fare 1 for plating Carrier, Commission level and Form of Payment).

(refer following pages for more details)

Point to take note:

Ticket Modifier can only be updated individually for each filed fare.


5.1 MANDATORY TICKETING MODIFIERS

5.1.1. Carrier Identifier : C

It is a must to specify the plating carrier to issue ticket. The airline name is printed on the ticket, and the 3-letter IATA ticketing code number is inserted in front of ticket number. Airline‟s 2-letter code followed by “C”

Entry : TMU1/CUA Note: If the carrier has already been specified at the time of Fare Quote, i.e. FQCUA, it is not specified again as a ticketing modifier.

5.1.2. Commission Identifier : Z

Commission rate is followed by “Z”

Entry : TMU1/Z7


5.1.3. Form of Payment Identifier : F

A form of payment entry is required as a Ticketing Modifier. Start of entry : TMU1/

Entry

Type of payment:

FINVAGT Cash

F370000000000028*D0112

Credit card with expiry date Jan2012

F370000000000028*D0112*A12345

Credit card with expiry date & pre-obtained approval code

FCCGRGOM123456 12345678 1111*A1234 6 characters warrant number 8 characters debtor‟s code 4 characters object code (separated with a spacing)

Government warrant

FMR Multiple form of payment

FEX

Exchange paper ticket/document

FEX2329900715359 Exchange electronic ticket

(Note: Separate fare should be filed for each passenger and booking must be ended prior to adding either FMR or FEX.)


5.2 OPTIONAL TICKETING MODIFIERS (TMU) 5.2.1. Endorsement Box Identifier : EB (continue with *EB for 2nd line of endorsement)

Maximum two lines of endorsements with 29 characters each line are available for all endorsement. Individual endorsement items must be separated with an asterisk * e.g.

1 line of endorsement

Entry : TMU1/EBVALID ON FLIGHT DATE SHOWN

2 lines of endorsement

Entry : EBNONENDORSEMENT NONREROUTE*EBVALID FLIGHT DATE SHOWN

Note: In case there is / in between the tour code, the / must be omitted. Use of “/” (Slash) is not allowed. If any of the endorsement comes with “/” (Slash), please replace with “.” (dot), or „-“ (dash).

5.2.2. Tour Code Identifier : TC

Tour code may be either alpha or numeric or a mixture of both. A maximum of 14 characters are permitted while there is no minimum. “TC” is used for normal or nett ticket

Entry :TMU1/TC23688MH10

Note: In case there is / in between the tour code, the / must be omitted.

5.2.3. Net Fare Identifier : NF

To input net fare, currency code is necessary. Net fare amount is followed by “NF”

Entry :TMU1/NFMYR5600


5.2.4. Actual Selling Fare

Identifier : ASF

If airline accept credit card payment or government warrant payment for special fare ticket, i.e. ticket with nett fare, or with Net Ticket Data (fare with Cat35 filed by airlines), the ASF ticket modifier must be used to indicate the actual selling fare to be charged on the passenger‟s credit card or the government warrant. Taxes are excluded when using ASF modifier as system will charge the credit card or government warrant with ASF amount plus taxes. Currency code is not necessary for the actual selling fare.

Example of fares which requires ASF Fares filed by airlines using Category 35 – with “Net Ticket Data Exists”

e.g.

Credit Card payment Entry TMU1/Z0/F370000000000028*D0112/ASF624

Government warrant payment Entry TMU1/Z0/FCCGRGOM123456 12345678 1212*A1234/ASF624

Note: Agent must get the authorization from airline before issuing this kind of ticket and check of credit card payment is accepted.


5.2.5. Inclusive and Bulk Tour/ IT Fare

To suppress fare, IT*PC should be added to the ticket modifier.

Entry : TMU1/IT*PC

Once added, IT is printed in the fare box instead of the fare.

5.2.6. Net Remittance Identifier : NR Some airlines may offer commission to agent base on the net fare. “NR” is required to input and used together with commission and net fare.

Entry : TMU1/Z7/NFMYR5600/NR Note : NR is not necessary when there is no commission for the nett fare (NF).


Summary

Mandatory Ticket Modifier

Ticket Modifier Identifier Start of Entry :TMU1/ (separate each identifier with a “/” ) (1 denotes filed fare number)

Plating C CMH

Commission Z Z05

By percentage

Form of payment F FINVAGT F1234123412341234*D0212 F1234123412341234*D0212*A37856 FCCGRGOM123456 12345678 1212*A1234 FMR FEX FEX2329900123367

Cash Credit Card Credit Card with pre-obtained approval code Government Warrant Multiple payment Exchange /Reissue with paper ticket/MPD Exchange /Reissue with ET

Optional Ticket Modifier

Ticket Modifier Identifier Start of Entry :TMU1/ (separate each identifier with a “/” ) (1 denotes filed fare number)

Endorsement EB EBVALID FLIGHT DATE SHOWN EBVALID FLIGHT DATE SHOWN*EBNON ENDORSE.NON RERTE

Single line of endorsement 2 Lines of Endorsement (Maximum 29 characters per line)

Nett Fare NF NFMYR560

Tour Code TC TC829BW1

Actual Selling Fare ASF ASF778

Without currency code

IT Fare IT*PC IT*PC

Net Remittance NR NR

Only be used when nett fare (NF) comes with commission (Zn)


5.3 STORING TICKET MODIFIERS TO FILED FARE Modifiers are stored with entry TMU – Ticket Modifier Update, followed by the number of the filed fare that needs to be stored. Modifiers can be stored with separate entry with TMU, alternatively, it can be stored with 1 string of entry separate each ticket modifier with a slash (/). When the entry is correct and accepted by the system, there will be a response as “TICKET MODIFIERS UPDATED”.

Eg:

5.3.1 Updating in one string of entry To update ticket modifiers to filed fare 1

Entry :

TMU1/Z5/FINVAGT/CUA/EBSUBJECT TO REFUND CHARGE

TMU1/Z0/NFMYR600/TC562010/EBVALID ON FLT DTE SHWN*EBNON ENDO.NON RERTE/FINVAGT

TMU1/Z5/FCCGRGOM123456 12345678 1212*A1234/Z5/EBGOVT OF MSIA*EBKEM KESIHATAN

5.3.2 Updating in separate entry for each ticket modifier To Update ticket modifiers to filed fare 1 using separate entry:

Entry TMU1/Z5

TMU1/FINVAGT TMU1/CUA TMU1/ EBSUBJECT TO REFUND CHARGE

Details: Z5 - commission 5 % FINAGT - Form of payment by cash CUA - Plating on UA EBSUBJECT TO REFUND CHARGE - Endorsement


5.3.3 Updating multiple form of payment Entry : TMU1/FMR Screen Response:

Three options of payment can be entered. Amount should be specified for each form of payment. The total amount of all payments indicated should equal to the amount on “TOTAL AMOUNT RECEIVABLE”. Eg: Use “tab” key to go to each line of the payment to enter the details

>*MR TOTAL AMOUNT RECEIVABLE 3606 MYR

/F·INVAGT$3000 ................................................

/F·370000000000028*D1215$606...................................

Screen Response:


5.3.4 Surpress Fare as IT Entry : TMU1/IT*PC Note: Filed fare number must be specified even there is only one filed fare in booking file. Besides, there is only 1 filed fare can be updated every time, that means TMU1-3 is not permitted.


5.4 CHANGING /DELETING STORED MODIFIERS Once Modifiers have been stored into filed fare, they may be changed or deleted if required.

5.4.1. Change To change the specify modifier, specify with the identifier and input the new data after the @ sign. e.g. Commission rate was inputted as 5%, it needs to be changed to 3% now

Entry : TMU1Z@3 Eg For both tour code changed to HKG2468

Entry : TMU1TC@GY2468 e.g. NONREFUND already inputted into endorsement box, it needs to be added extra data to endorsement box now.

Entry : TMU1EB@NONREFUND*EBVALID ON FLIGHT AND DATE SHOWN Please note that as there is endorsement box in TMU line, if now needs to add additional one, pleased be reminded to re-enter the original data, or otherwise, the original one will be overridden by the new one.


5.4.2. Delete To delete a specified modifier, just use the identifier and continue with @, after the @ sign without inputting new data. e.g. To delete form of payment

Entry : TMU1F@ To delete tour code

Entry : TMU1TC@

5.4.3 Changing and deleting Modifiers in one entry It is possible to add, change and delete ticket modifiers in a single entry

TMU1/Z@7/TC@/EBSUBJ TO REFUND CHARGE


Module 6: Document Production

6.1 PRINT MODIFIERS TKP entry is going to print ticket, itinerary and invoice as well. To print specify document, it is required to add the print modifier.

To print ticket only DTD To print itinerary only DID To print invoice only DAD The modifiers could be combined. To print ticket and itinerary DTDID To print ticket and invoice DTDAD Example of entry TKPDTD - Print Ticket only TKPDID - Print Itinerary only TKPDAD - Print Invoice only TKPDTDID - Print Ticket & Itinerary TKPDTDAD - print Ticket and Invoice TKP - Print all


6.2 ISSUE TICKET To issue tickets for all completed filed fares, or if there is only 1 filed fare in booking file, no filed fare number need to be specified.

Entry : TKPDTD Issue Ticket and generate into MIR Entry : TKPDTDAD However, to ensure ticket information are properly sent to airline system, it is highly recommend to issue multiple filed fares in separate transactions. To issue ticket for filed fare number 1

Entry : TKP1DTD To issue ticket for passenger 2 only of the filed fare number 1

Entry : TKP1P2/DTD


Module 7: Manual Fare Build

7.1 CREATE MANUAL FARE BUILD STEP 1 : CREATE MANUAL FARE BUILD SCREEN (FBC) For some situations, no fare can be quoted using FQ entry and thus fare is required to be created manually. It is always recommended to include plating carrier in the manual fare build entry

Passenger selection and segment selection Entry

For all passengers all segments FBCCnn

For passengers 1 & 3 aged 8 & all segments

FBCCnn/P1.3*C08

For all passengers & segments 1, 2 & 4 FBCCnn/S1.2.4

Entry : FBCCMH

Screen Response:

Note: @ indicates that the field is mandatory


STEP 2 : FARE BUILD UPDATE Use FBU – Fare Build Update to make necessary update or amendment.

Identifier to be updated

Definition Example of entry

X

Stopover / Transit

FBUX3/X (indicate transit in segment 3) FBUX3/O (indicate stopover in segment 3)

FB

Fare Basis

FBUFB/YEE30 (update for all segments) FBUFB/YRT (update for all segments) FBUFB1.4/YRT+FB2.3/Y (for different fare basis for segments)

TD

Ticket Designator

FBUTD/CH25 (child discount)

NVB

Not Valid Before

FBUNVB/18JUN11 (update for all segments)

NVA

Not Valid After

FBUNVA/20AUG11 (update for all segments) FBUNVA3.4/20AUG11 (update NVA for segments 3 & 4)

BG

Baggage

FBUBG/20K FBUBG/1PC Note: For no baggage allowance: NIL If CHK shows in baggage allowance filed, please be reminded to check with airline prior to issue ticket.

FARE

Fare

FBUFARE/MYR1682 FBUFARE/USD1322.00 (for fare in foreign currency) Note: Decimal must be included if the currency comes with decimal places Once the FARE has been completed, the same currency code automatically appears in the TAX and TTL areas.

EQ

Equivalent

FBUEQ/MYR5230 Only be used when FARE is in foreign currency, EQ to be updated in MYR amount When an equivalent amount is entered, the currency code for TAX and TTL is automatically changed to that of the EQ field.


ROE

Rate of Exchange

FBUROE/3.11291

TAX

Tax

FBUTAX1/51MY+TAX2/59HK+TAX3/178YQ

Passenger Facility Charge (PFC) updated as XF FBUTAX1/36XF FBUPFC/SFO4.50

Zip Tax updated as ZP FBUTAX1/26ZP FBUTB1/ZPSEA3.20 Both of XF and ZP are added to fare construction line after END ROE.

As the fare build screen shows 8 tax boxes only, to display all tax boxes

Entry : *FBTAX

TTL

Total

FBUTTL/ System will calculate the sum of fare and taxes automatically.

FC

Fare Construction

FBUFC/KUL KE SEL Q73.24M1000.02 KE Q73.24M1000.02 NUC 2146.52 Note: Up to 240 characters could be updated in fare construction. Please note that only * - . / are those symbols that are able to update in fare construction.

EB

Endorsement Box

FBUEB/VALID ON FLIGHT DATE SHOWN/NON ENDO Note: 3 lines of endorsement box with 29 characters each could be updated in this endorsement box. Normally, this endorsement is generated by system if airline has loaded information in fare rules. System will print endorsement in separate line if it is over 29 characters or / can be used to indicate the endorsement to be printed in separate line.


For all FBU entries, once hit “enter”, if the input is correct, the response will be returned as “DATA ACCEPTED” Screen Response:

Update FBU using separate entry You may update each identifier individually using the start of entry “FBU” followed by the identifier. Entry : FBUFB/YEE30

FBUNVB2/10JUN11

FBUNVA/28JUN11

Update FBU using single entry You may also use one string of entry to complete the entry for more than one identifier, using a “+” (plus) sign to continue the next identifier. Entry : FBUFB/YEE30+NVB2/10JUN11+NVA/28JUN11+BG/20K Both the above entry will return with a response as “DATA ACCEPTED” if the input is correct/


Step 3 : Re-Display manual fare build screen Once goes into the manual fare build screen, it is possible to re-display if necessary:

Entry : *FB

Screen Response:

Example of a complete manual fare build screen

Entry : *FB1

Screen response:


Step 4 : FARE BUILD FINALISED Once all the field in the fare build update is updated, you need to finalize and file the current manual fare build screen. To file the current manual build screen only

Entry : FBF Screen Response:

For filed fare with more than 1 passenger with different PTC (eg 1 adult and 1 child with different fare basis, fare, taxes etc)

If there are 2 passengers in the filed fare, and the 2 pax are of different PTC (eg 1 adult & 1 child), and they are having different fare basis, different fare, different taxes etc, once FBF is entered, the next fare build screen will be displayed automatically for next passenger (pax no 2) to be completed. You may continue to update the fare build update (FBU) using the step 2 above. Example:

Entry : FBF Screen response: (For pax 2 as a child)

Entry to update:

Fare build screen for pax 2


FBUFB/YRT+TD/CH25+BG/20K+FARE/MYR3135………….. Then finalize and file the manual fare build screen for pax 2:

Entry : FBF

For filed fare more than 1 passenger with same PTC (eg 2 paxs as adult with same fare basis, same fare, same tax etc)

If the 2 passengers are of the same passenger type (example both pax are adult), and they are having the same details of the fare build update (ie same fare basis, same fare and same tax etc), you may file the current manual build screen to all passengers.

Entry : FBFALL Screen Response:

Note : DO NOT use FBFALL if the 2 passengers are of different PTC, eg 1ADT and 1CHD. Use FBF to manual fare build individually.

Step 5 : R.xx Step 6 : ER


7.2 ADD/CHANGE You may add or change a specific identifier of a filed fare by going into manual fare build screen. To add or change the specify field, input the new data after / (oblique), it will then overwrite the old data.

Step 1 : *FB1 ( 1 is filed fare number) Step 2 : FBU update

To update fare basis to YRT Entry : FBUFB/YRT

To update fare basis to YRT for segment 1 only Entry : FBUFB1/YRT

To update total (system will calculate the total automatically) Entry : FBUTTL/

Step 3 : FBF or FBFALL Step 4 : R.XX Step 5 : ER


7.3 DELETE To delete, just enter after the / without inputting new data.

Step 1 : *FB1 ( 1 is filed fare number) Step 2 : FBU update

To delete Not Valid Before field Entry :FBUNVB/

To delete taxes 1 until tax 5 Entry : FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/+TTL/ Note: Please be reminded to remove total once fare and taxes have been updated.

Step 3 : FBF or FBFALL Step 4 : R.XX Step 5 : ER


7.4 PARTIAL MANUAL BUILD

Once fare quoted, it is possible to update fare manually.

To convert filed fare 1 into manual fare screen

Entry :*FB1 To convert passenger 1 of filed fare 1 into manual fare screen

Entry : *FB1P1


7.5 AMENDING A FILED FARE

When to use

A filed auto-quote or manual fare can be retrieved at any time before ticketing, and the various fields amended or deleted.

How to use

1. Display the Filed Fare.

*FB1 Display Fare 1 in Fare Build Format

2. Use FBU entries as appropriate to amend the existing data.

Amending

The entry will just „overtype‟ whatever is currently in the fare field.

FBUBG/20K change all baggage to 20K.

Deleting

A field can be deleted by re-entering the first part of the Fare Build Update entry and omitting any data after the oblique (/).

FBUEB/ delete all endorsements.

3. File the Fare Build.

FBF

Note: Amending an Auto-quote fare through the Fare Build Update will change the fare guarantee from either G or C to B. Baggage Allowance, Ticket Designators, Endorsements and Taxes can be changed without losing the guarantee. (However any changes to the FBUPFC/ and FBUTB1 entries will cause the guaranteed to change to B)

The Baggage Allowance can also be amended and the original guarantee retained by making the entry FF1BG30K..


Summary


Module 8: Restoring Filed fare

8.1 NON-GUARANTEE FARE Once a filed fare has been ticketed, it can only be re-ticketed once the fare has been restored. However, filed fare is not guaranteed after restored. Step 1:

Retrieve booking file Entry : *Rloc

Step 2:

Restore filed fare 1 Entry : FF1@R

Restore passenger 2 of filed fare 1 Entry : FF1P2@R

Step 3:

Amend whatever error that was made previously Eg TMU1/z@3

Issue ticket for filed fare 1 after amendment is done Entry : TKP1DTD

Issue ticket for passenger 2 of filed fare 1 after amendment is done Entry : TKP1P2/DTD


8.2 GUARANTEE FARE To issue ticket again using GUARANTEE FARE Step 1:

Modify / Re-order segment without changing itinerary. Entry : /0S1 (inset segment 1 after segment 0)

Step 2:

Filed fare will be cancelled by end and retrieve the booking file Entry : R.P + ER

Step 3:

Fare quote again Entry : FQCMH

Step 4:

Ticket modifier update (TMU) Entry : TMU1FINVAGT/Z5

Step 5:

Issue ticket Entry : TKPDTD


Module 9: Reports

TINS Report

The TINS report displays a list of transactions for today, and is updated automatically as each ticket is issued, with details of the passenger name, fare, total taxes, commission and form of payment.

It is more commonly referred to as the Payment Report or Daily Activity Report and is forwarded electronically to BSP overnight.

When to use

Whenever you need to know details of e-Tickets issued in your office.

How to use

Help Me Payment Report (HMPR)

Format: Explanation

HMPR Help Me Payment Report

HMPR/D

Help Me Payment Report Domestic Tickets only

HMPR/I

Help Me Payment Report International Tickets only

The TINS report provides system generated ticket numbers. This includes any tickets that have been voided either by the agency or automatically during the ticketing process.


TINS records may be displayed for up to 32 historical working days, although the period of time may vary from country to country. If you need to access an historical TINS report, the entry is:

HMPR/12AUG Help Me Payment Report / for 12August

To look at TINS (TICKET and INVOICE NUMBERING SYSTEM) report for Today

Entry : HMPR To display TINS report for specify date

Entry :HMPR/19DEC To print TINS report for today (Printer GTID: C2231B)

Entry : HMPR/C2231B

To print TINS report for specify date (Printer GTID: C2231B)

Entry : HMPR/C2231B/19DEC To display enhanced TINS report for today

Entry : HMPR*E To display enhanced TINS report for specify date

Entry : HMPR*E/19DEC


To display enhanced TINS report request screen

Entry : HMPR*E/ Screen Response:

Tab and enter

Date range

Mark a “X” at the “Period” and “Search/Sort”.

Hit Enter.

Screen Response:

Choose the category of your search criteria.

Eg : Search for document issued on MH (Airlines Number – 232)


Screen Response:


Enhanced Ticket and Invoice Number System (TINS) provides 31-90 days of ticket issuance data for Galileo generated documents. The actual number of days retention is determined by the BSP Reporting Table stored in the Galileo system.

Three types of reports are available:

Daily Activity Report (DAR)

Period Activity Report

Summary Activity Report

In addition, a combined search and sort feature is available for tracking and reporting specific ticket numbers and various items.

Note: Existing TINS functions and reports remain unchanged by the Enhanced TINS Report.


NOTE


Daily TINS Reports

There are two daily TINS Reports:

Current TINS Report

Daily Activity report (DAR)

Current TINS Report

There are no changes to the current TINS Report. The basic display entry:

HMPR

The following entries may be used.


HMPR Display the TINS report for today for own office

HMPR/XX9 Display the TINS report for today for branch office XX9

HMPR/E12345 Print the TINS report for today on printer GTID E12345

HMPR/02JAN Display the TINS report for a specific date

HMPR/ALL Display the TINS report for all transactions

HMPR/TKT Display the TINS report for ticket transactions only

HMPR/CU-EUR Display the TINS report in an alternative currency

Daily Activity Report (DAR)

The Daily Activity Report provides ticket details on a daily basis. The basic display entry for the new Daily Activity Report is:

HMPR*E.

The following are some of the entries that may be used. A complete list is shown under Summary of Formats at the back of this Training Advisory.


HMPR*E Display the Daily Activity Report for today for own office

HMPR*E/XX9 Display the Daily Activity Report for branch office XX9

HMPR*E/02JAN Display the Daily Activity Report for a specific date

HMPR*E/CU-EUR Display the Daily Activity Report in an alternative currency


HMPR*E/T Display totals only for the Daily Activity Report for today for own office

HMPR*E/E12345 Print the Daily Activity Report for today on printer GTID E12345

HMPR*E/E12345/T Print totals only for the Daily Activity Report for today for own office printer GTID E12345

Note: ALL and TKT modifiers are not available as the Search and Sort function may be used to further define the contents of the report.


Period Activity Report (PAR)

There is one Period Activity Report which consolidates data for multiple days as specified in the entry, or for an entire BSP reporting period.

Note: The relevant period is determined by the individual BSP Reporting Table stored in the Galileo system.

The basic display entry for the new Period Activity Report is:

HMPP

The following entries may be used. A complete list is shown under Summary of Formats at the back of this Training Advisory.


HMPP Display the Period Activity Report for own office

HMPP/XX9 Display the Period Activity Report for branch office XX9

HMPP/E12345 Print the Period Activity Report on printer GTID E12345

HMPP/02JAN Display the Period Activity Report for a specific date

HMPP/02JAN-07JAN Display the Period Activity Report for a specific date range

HMPP/CU-EUR Display the Period Activity Report in an alternative currency

HMPP/T Display totals only for the Period Activity Report for today for own office


Summary Activity Report (SAR)

The Summary Activity Report provides a summary listing of ticket and stock control numbers that have been issued or voided during the reporting period.

The basic display entry for the new Summary Activity Report is:

HMPS

The following entries may be used. A complete list is shown under Summary of Formats at the back of this Training Advisory.


HMPS Display the Summary Activity Report for own office

HMPS/XX9 Display the Summary Activity Report for branch office XX9

HMPS/E12345 Print the Summary Activity Report on printer GTID E12345

HMPS/P Display the Summary Activity Report for the previous period


Module 10: Voiding

Ticket Voiding

It is only possible to void a ticket on the SAME day of issue.

Once a ticket has been issued and then made void, it is not possible to reverse the process or “unvoid” it.

Ticket Voiding

If an e-Ticket document has been issued and you now want to void it, perhaps the wrong form of payment was entered, or the document damaged etc, then the entry is:

TRV/ 12599005051832

Entry: Description:

TRV Ticket Report Void function identifier

/ Separator

1259900…. Ticket number including airline code and check digit.

Screen response

Sample of Voided ticket


Module 11: Automated Refunds

Automated Refunds provides agents with the ability to process refunds for IATA documents electronically. These documents include system electronic tickets for both published fares, tour and nett remit tickets.

A mandatory refund notice is printed in support of the transaction. Therefore it is necessary for the agency location to be equipped with either a Galileo itinerary or printability printer. If both printers are present, the default is to print the refund notice on the itinerary printer.

In situations when the printer is not linked or has a status of 'down', an error response will be generated and the transaction will not be processed. Ensure you follow your local BSP guidelines on how the refund notice is to be forwarded to them.

Module Objectives

Upon completion of this module you will be able to :

Refund a totally unused system generated ticket.

View the TINS report for refunds.

When to use

When you have totally unused or partially used tickets to refund, originally issued in your office and the ticket is still valid (within 13 months from the last issue date)

Example

The following unused ticket requires a full refund:


How to use

First establish if there is any cancellation or service fees to be charged.

To effect the refund, you must create a refund notice in the system by making the entry:

Entry : TRNE23299011416380/22DEC10

Entry: Description:

TRNE Ticket RefuNd Electronic

23299011416380 Ticket number including airline code and check digit

/ Separator

22DEC10 Date of ticket issue.

Screen response (Screen 1):

>*TRN1 PAGE 1 OF 4

DATE OF REFUND: 22DEC10 ORIGINAL COMM RATE(1)·0.00. CURRENCY MYR

ISSUE DATE OF REFUNDED DOC 22DEC10 AIRLINE(2)MH DOM/INT I (3)

PASSENGER NAME(4)CHAY/REBECCAMS

DOCUMENT NUMBER 23299011416380(5)THRU DOC

UNUSED COUPONS FOR DOC1:(6)12 DOC2: DOC3:

UNUSED COUPONS FOR DOC4: DOC5: DOC6:

CASH AMT EX TAX PAID (7) 1148 CASH AMOUNT USED ·.(8)....

CREDIT AMT EX TAX PAID (9) CREDIT AMOUNT USED ·.(10)...

TOTAL TAX AMOUNT PAID (11) 593 CANCELLATION CHARGE ·.(12)...

UNUSED TAXES TO BE REFUNDED Y/N ·.(13)

>

1 COMM RATE

Auto captured Note: Need to manually fill in for ticket issued beyond 90 days

Eg : 5.00

2 AIRLINE Auto captured

3 DOM/INT

Auto captured

Note: Need to manually fill in for ticket issued beyond 90 days I - International D - Domestic

4 PASSENGER NAME Auto captured


5 DOCUMENT NUMBER Auto captured

6 UNUSED COUPONS FOR DOC1

Auto captured

7 CASH AMT EX TAX PAID Auto captured Note: Need to manually fill in for ticket issued beyond 90 days

Eg : 3480

8 CASH AMOUNT USED To be complete when form of payment is by INVAGT

For full refund, enter 0

For partial refund, enter amount used.

9 CREDIT AMT EX TAX PAID


10 CREDIT AMOUNT USED To be complete when form of payment is by credit card

For full refund, enter 0

For partial refund, enter amount used.

11 TOTAL TAX AMOUNT PAID


12 CANCELLATION CHARGE Enter appropriate amount of cancellation charge &refund admin charge, eg 200

If no cancellation charge applied, leave this column blank

13 UNUSED TAX TO BE REFUNDED

Enter Y if the any or all unused tax to be refunded, the amount must be equal or less than the total tax amount paid.

Hit ENTER and the tax screen appears if required.


Here is an example of the tax screen. Any taxes to be refunded must be manually entered here.


Please Note: If there is a ZP tax to be refunded (US domestic journeys only), the tax should be entered using the tax boxes at the top and then the 3 letter code of the airport that it is being charged by, and the amount in USD should be entered in the section starting BT.

Eg:

BT01 ·LAX ·3.40.... BT02 ·JFK ·3.40... BT03 ·... ·.......

BT04 ·... ·....... BT05 ·... ·....... BT06 ·... ·.......

Press the Enter key


>*TRN2 A/L AUTHORITY ·.(1)..... PAGE 2 OF 4

REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR

PFC1·(2) ·(3).. PFC2·.. ·.... PFC3·... ·... PFC4·...·.....

CREDIT CARD CODE (4)CARD NUMBER (5)

EXPIRY DATE (6) REFUND AMOUNT ·...(7)...

CREDIT FOP CODE (8) NUMBER (9)

EXPIRY DATE (10) REFUND AMOUNT ·...(11).....

COMM PERCENT/AMOUNT ON CANCELLATION CHARGE ·(12)./·.(13)..

TOUR CODE (14) NET Y/N ·N NET FARE AMT (15)

TOTAL CREDIT REFUND DUE 0 (16)

TOTAL CASH REFUND DUE 1541(17) THIRD SCREEN Y/N ·N (18)

1 A/L AUTHORITY Enter if any obtained from airlines.

Maximum 15 characters

2 PFC – CITY CODE To be used when PFCs (Passenger Facility Charges) are to be refunded. When applicable enter the 3 letter PFC airport code


If no PFC, leave it blank

3 PFC – USD AMOUNT To be used when PFCs (Passenger Facility Charges) are to be refunded. When applicable enter the USD amount

If no PFC, leave it blank

>*TRN2 A/L AUTHORITY ·.............. PAGE 2 OF 4

REFUNDED PFC AIRPORT CODE AND CHARGE INDICATOR

PFC1·LAX ·4.5.. PFC2·JFK ·4.5.. PFC3·... ·..... PFC4·... ·.....

4 CREDIT CARD CODE Original payment by credit card

Enter card code eg AX

5 CARD NUMBER Enter credit card number

6 EXPIRY DATE Enter Expiry date

7 REFUND AMOUNT Enter refund amount Note: It must be equal to the Total Cast/Credit Refund Due (item 16 or 17)

8 CREDIT FOP CODE If payment by 2nd

credit card

Enter card code eg AX

9 NUMBER Enter credit card number

10 EXPIRY DATE Enter Expiry date

11 REFUND AMOUNT Enter refund amount of the 2nd

card

12 COMM PERCENT ON CANX If commission apply on cancellation charge

Enter percentage, eg 5

13 COMM AMOUNT ON CANX If commission apply on cancellation charge

Enter fixed amount eg 10

14 TOUR CODE Auto captured

15 NET FARE AMT Auto captured

16 TOTAL CREDIT REFUND DUE Auto captured If original payment is by credit card

17 TOTAL CASH REFUND DUE

Auto captured if original payment is by INVAGT

18 THIRD SCREEN

Enter Y to access third screen if FOP was with three credit card, if none, enter N


The refund due, calculated from the previous screens, is shown at the bottom of the page.

ENTER

Screen response:

A refund notice is printed simultaneously and confirms the refund reference number.

REFUND NOTICE DATE OF ISSUE GALILEO MALAYSIA HELPDESK TEST

PASSENGER NAME 22DEC10

CHAY/REBECCAMS MY

INTERNATIONAL TOUR CODE 20300011

REFUNDED DOCUMENTS CPNS

NET

232 9901141638 0 12 N

FARE PAID 1148

FARE USED 0

FARE RFND 1148

CANX FEE 200

TAX RFND 593 COMM 0.00

TAX1 51 MY TAX2 32 TW

TAX3 510 YQ TAX4 ORIGINAL TICKET NUMBER

EXCHANGE

TAX5 TAX6

TAX7 TAX8

CARD NUMBER

CASH 1541

CREDIT 0

TOTAL 1541 AIRLINE AUTHORITY

232CM20300BFQ

WAIVER CODE

The status of the e-Ticket will have changed to RFND


Re-printing the Refund Notice

It may be necessary to re-print the refund notice out if the itinerary printer jammed, or the refund notice was lost.

To reprint the notice:

Entry : TSDR2329901141638/22MAR11

Points to note:

The refund notice can only be re-printed for refunds issued within the last seven days.

The expected response is REFUND NOTICE REPRINTED.

If the notice was not printed within the seven day period, or the wrong date is specified the response will be TICKET REFUND NOTICE NOT FOUND.

Cancel a Refund

It is possible to cancel a refund with some Carriers,

Airlines allow cancellation of refund: Continental (CO Delta Airlines (DL) American Airlines (AA) United Airlines (UA) US Airways (US) Egyptair (MS)

To ensure the carrier accepts the cancel transaction. Refer to ASK Travelport Ticketing Carrier Functionality Table.

The refund must be cancelled the same day. Include the airline BSP code and check digit.

To Cancel a Refund notice

Entry : TRNC01699011127832


Viewing refunded tickets on the payment report (HMPR)

When viewing the payment report (HMPR) refunds will be included in the report.

Take the following steps to view refunded tickets for your agency

HMPR - for same day

HMPR/22DEC10 - After the actual date of refund



/ Separator

22Dec10 View transactions including refunds on 22Dec10

Screen response:

Points to note:

The ticket number that has been refunded is displayed, with REFUNDRFN underneath the FARE column.

To view only refunds, the format is:

HMPR/REF/22DEC-27DEC



/ Separator

REF REFunds

/ Separator

02AUG-02AUG Date range within the same calendar month.


Screen Response:

Important note:

If the ticket was issued outside of the date range restriction to view the ticket, you will get the following error response:

Note: If this is the case, the passenger may apply to the airline for a refund.


Notes


General Information

Nett Remit tickets cannot be issued in the system using FEX as the form of payment.

Credit cards are not acceptable forms of payment.

Separate fare quotes must be filed for different passenger descriptions (ADT, CNN and INF) , to which Ticket Modifiers should be added. i.e. TMU1,TMU2,TMU3 etc.

The existence of „NR‟ in the remittance area will generate a supplementary commission report at the same time as the normal BSP report is produced.

The TINS Report will reflect the amount shown in the fare box followed by a „G‟ to indicate „GROSS‟. The AI– modifier has been used it will be displayed under the passenger name.


Module 12: Ticket Revalidation

Revalidation of tickets is governed by strict IATA rulings. Before proceeding to revalidate a ticket, agents should make sure the IATA rules and the fare rules have been followed. If you are not trained to this level, please refer to colleagues who have knowledge of IATA rulings before processing a revalidation.

IATA states that travel agents may only revalidate a ticket to the same carrier, fare, class and routing. It is not possible to revalidate any past date segments or to revalidate a closed flight to an open segment.

Module Objectives

Upon completion of this module you will be able to:

Revalidate an e-Ticket

Revalidating

When to use

Only certain airlines allow revalidation to be performed by agent.

To check ET fact sheets of airlines, refer:

GC*HKG/40

When a passenger has changed their booking, but the fare, carrier, class and routing remain the same.

If we forget to revalidate the e-ticket, the reservation in the Galileo system and the airlines hosting system will not match the e-ticket data that is held in the airlines e-ticket server.

Please note:

Not all airlines permit revalidation, an example at the time of writing is Malaysia Airlines (MH). If the airline does not permit revalidation then the ticket will need to be reissued. (Refer to exchange ticket module for more information)

No history of Revalidation is available.

To check if an airline supports e-ticket revalidation refer to ASK Travelport answer 8430:

Where can I find e-ticketing functionality information for all carriers participating in Galileo?

http://galileo-gb.custhelp.com/cgi-bin/galileo_gb.cfg/php/enduser/std_adp.php?p_faqid=8430



How to use

In order to proceed with revalidation, retrieve the relevant Booking File and make the necessary amendments for the customer.

Once the relevant Booking File has been displayed and amended, end and retrieve (ER). The revalidation input can then be made.

Points to note:

When the reservation is changed the original filed fare will be cancelled. In a revalidation situation it does not matter that you do not have a filed fare in the booking as in revalidation, the fare must equal that of the original reservation

Here is the amended Booking File for a ticket you are going to revalidate.

If the e-ticket is displayed (see below), the e-Ticket details still reflect the old reservation until the revalidation is made.

Segment 1 was originally booked for the 1st December, and the ticket number

issued was 1259900542415. The Booking File has been displayed, amended, received, ended and retrieved again.


The revalidation entry can now be made.

Entry : TKRETS1/TN1259900542415/C1

Entry: Description:

TKR Ticket Revalidate function identifier.

ET Electronic Ticket

S1 Segment 1 of the itinerary

TN1259900… Ticket Number including the 3 digit airline code

/ Separator

C1 Coupon 1

Screen response:

The e-Ticket record is now revalidated and matches the information in the Booking File


Points to note:

Validity dates can also be appended to the revalidation entry:

Entry : TKRETS2/TN1259900542415/C1/NVB02DEC07/NVA02DEC07

Infant tickets can be revalidated with the addition of the two letter code

Entry : TKRETS2/TNIN1259900281382/C2

The new validity dates may not necessarily be reflected in the ETR display. Update is dependant

on individual airlines.

Revalidating an e-ticket after the passenger has been divided out

A situation may occur when the e-ticket record is not displayable in the booking file you wish to change (and revalidate).

This happens when a passenger is divided out of the booking file after the tickets have been issued. The E-ticket records for all passengers remain with the original booking file.

You can still revalidate the ticket.

Make the changes to the divided booking file, and then enter:

*TE/1259900599315 to display the original e-ticket.

You can now revalidate in the normal way by making the entry: TKRETS2/TN1259900599315/C2

Reprint the E-Ticket after Revalidation

After the revalidation is completed, the latest date of travel according to the booking files should be reflected on the E-ticket.

You can then do a reprint of the E-Ticket to present to your passenger.

To reprint the E-Ticket:

Entry : TSD12516000004856


Known Error Messages

The table below lists some of the error responses that you may receive, the reason and the subsequent action you need to take in order to revalidate an E-ticket.

Common Revalidation Error

Response: Reason: Action:

NO BOOKING FILE RETRIEVD

The Booking File is ignored or not retrieved.

Display the PNR

Segment from a PNR must be present to do a revalidation

ERROR – SEGMENT MUST BE PRESENT

The Booking File is ignored or not retrieved.

Display the PNR

Segment from a PNR must be present to do a revalidation

END BOOKING FILE BEFORE TKR

The booking is being modified and have not end transaction

End Transaction (ER) for any transaction done before a revalidation can be carried out.

UNABLE TO PROCESS ELECTRONIC REVALIDATION – ITINERARY NOT VALID FOR ETKT

The segment may be non-active or mismatch with airlines system

Ensure the segment is valid and confirmed and synchronized with airlines.


Notes


Module 13: Exchange Tickets

Sometimes a passenger‟s plans change after their ticket has been issued. It could be that their dates change, or they may wish to change their itinerary. Dependant on the rules of the fare that was booked originally, it may be permissible to reissue a ticket for a customer, and give them a new one in exchange for the original one.

This module focuses on the way to issue the document. Without prior knowledge of IATA rules, it is essential to refer to the fare notes or the issuing airlines to check the rules and regulations in order that you complete the ticket exchange correctly.

Module Objectives

Upon completion of this module you will be able to

Understand when a ticket can be exchanged and when it should be revalidated

Complete a reissue using the Fill in Format (FIF)

Reissue tickets with and without Additional Collections.

Reissue a ticket issued in a different currency.

Cancel/Void an incorrectly reissued ticket

Ticket Exchange vs. Revalidation

The terms Exchange and Revalidation often get confused. If a passenger changes their dates of travel after ticket issuance, but the fare, airline and routing stays the same as that on the original ticket, you may be able to revalidate the ticket, assuming the airline supports this function. To check if an airline supports revalidation enter refer to ASK Travelport answer 8430.


If there is a change to the airline, routing or fare, you must go through the process of exchanging the ticket. In order to exchange a ticket the fare rules must be checked. The fare may be non-changeable, or there may be a fee to change.




Terminology

Often ticket exchange is referred to as a re-issue. When you return to your agency, please be aware if you hear colleagues talking about ticket exchanges, exchange ticketing or re-issues they are talking about the same subject.

Exchange Fill-In Formats

The Galileo system has a fill-in format to help you with the procedure to issue a new ticket in exchange for an old one.

The fill-in format is displayed by entering a TKPFEX entry followed by the full ticket number including airline code. A fill-in format appears, although the majority of it is completed automatically by Galileo. For multiple passenger booking files a separate fare quote entry or manual fare build must be made for each passenger, and individual TKP entries completed with the relevant filed fare and original ticket number.

This is an example of the blank exchange screen.

3

1

2

Screen description:

Callout: Explanation:

1 Detail of the new fare and new taxes for the new document

2 Detail of the exchanged document

3 Detail of the original issue


Exchange /Reissuance process is determined by 3 types :

1. Without Additional Collection (NO ADC)

2. With Additional Collection (ADC) 2.1 Additional on FARE only

2.2 Additional on TAX only

2.3 Additional on FARE and TAX

3. With Refund Due (Refund Value handled separately through BSPlink)

4. Foreign Exchange

5. Half Flown

6. USA destination


13.1 EXCHANGE – NO ADDITIONAL COLLECTION Exchange / Reissue - for Fully Unutilized Ticket

No Additional Collection Original Booking

R9999W/SW KULOU YZYZCW AG 20020000 06AUG 1. CHAY/REBECCAMS 1. MH 857 Y 11MAR KULJOG RR1 0915 1050 O* E FR 2. MH 856 Y 19MAR JOGKUL HK1 1140 1510 O* E SU ** FILED FARE DATA EXISTS ** >*FF·

Original Ticket

TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 16AUG10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 857 Y 11MAR KULJOG 0915 OK YIFMY 1 OPEN MH 856 Y 19MAR JOGKUL 1140 OK YIFMY 2 FARE MYR 3121 TAX 51 MY TAX 170 YQ TAX TOTAL MYR 3342 NON ENDORSEABLE CHARGES/APPLY KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.31421 RLOC 1G Z2XNFM MH X1FJZ

Passenger now wishes to change the returning date to 18 Mar. So agent changed segment 2 to 18 Mar, with same booking class. New Booking (with changes on return sector)


Ticket status must be valid as OPEN for reissue


So, in the above change, agent will need to reassess the fare for the new booking to compare with the original ticket to check if there is any differential on fare and taxes. NEW OLD KUL-JOG 11MAR 11MAR JOG-KUL 18MAR 19MAR Fare in MYR amount MYR 3121 MYR 3121 no fare differential

FARE IN NUC

KUL-JOG (1/2 RT) 496.64 496.64 JOG-KUL (1/2 RT) 496.64 496.64 ------------- ------------- Total NUC 993.28 993.28 to be placed back in fare calculation

======== ======= Airport taxes NEW OLD DIFFERENCE TO COLLECT NOW 51 MY 51 MY - NIL - 170 YQ 170 YQ - NIL - no collection on any tax in

new filed fare


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

>FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 3121 221 3342 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 3342 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT LAST DATE TO PURCHASE TICKET: 11MAR11 ADT E-TKT REQUIRED

Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 10JAN11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 3342 KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.1421 FARE MYR3121 TAX 51MY TAX 170YQ TOT MYR3342 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YIFMY BG-20K S2 FB-YIFMY BG-20K T S1-2/CMH/ET

Since there is no collection of tax now because the taxes have been collected on the original ticket, the taxes in the filed fare (51MY + 170YQ) need to be removed.

Step 2 : REMOVE TAXES ALREADY PAID FROM ORIGINAL TICKET

Entry : *FB1

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 857 Y 11MAR 0920 OK YIFMY ..... ..... 20K 1 O JOG MH 856 Y 18MAR 1140 OK YIFMY ..... ..... 20K 2 . KUL FARE MYR/ 3121 EQ .../........ ROE 3.1421 TAX MYR 1 51 MY 2 170 YQ 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 3342 FC KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.1 421

Remove from filed fare

To remove from filed fare


Entry : FBUTAX1/+TAX2/

>FBUTAX1/+TAX2/ DATA ACCEPTED *

> Redisplay Fare build update screen after removal of taxes

Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 857 Y 11MAR 0920 OK YIFMY ..... ..... 20K 1 O JOG MH 856 Y 18MAR 1140 OK YIFMY ..... ..... 20K 2 . KUL FARE MYR/ 3121 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 3342 **VERIFY TOTAL** FC KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.1 421 >

Note : TAX is no longer there.

Notice the TTL column with VERIFY TOTAL, indicate that FARE + TAXES = TOTAL. So when the taxes are removed (with step 2 above), the TOTAL will be different now.

Proceed to step 3 to remove current total for the system to regenerate a new total

Step 3 : Remove TOTAL (TTL) to get system generate NEW TOTAL

Entry : FBUTTL/

>FBUTTL/ DATA ACCEPTED *

> Note : Step 2 and Step 3 can be done in one entry. Entry : FBUTAX1/+TAX2/+TTL/

Remove total to generate new total


Redisplay Fare build update screen after removal of taxes

Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 857 Y 11MAR 0920 OK YIFMY ..... ..... 20K 1 O JOG MH 856 Y 18MAR 1140 OK YIFMY ..... ..... 20K 2 . KUL FARE MYR/ 3121 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 3121 **GENERATED TOTAL** FC KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.1 421 >

Step 4 : FARE BUILD FINALISED

Entry : FBF

>FBF MANUAL FARE FILED - TOTAL GENERATED >

Step 5 :End Transaction and save the changes

Entry : R.XX+ER

Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 10JAN11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 3342 KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.1421 FARE MYR3121 TOT MYR3121 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YIFMY BG-20K S2 FB-YIFMY BG-20K T S1-2/CMH/ET

New TOTAL is generated


Proceed to TMU entry

Step 6 : Form of payment as IN EXCHANGE for another ticket Note:

Must indicate the exchange ticket number in the entry (13 digits) Entry : TMU1/FEX2329792130063 Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 3121 EQUIV:·...........

TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921300636 ·. ·.............. ·02

COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·....

PD TAXES 1:·51....·MY 2:·170...·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR3121.... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/JOG ·KUL ·16AUG10 ·2030111 ·

After filling up the EXCHANGE MASK

Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 3121 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921300636 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·170...·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR3121.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·16AUG10 ·2030111 · N

·

Copy back paid taxes from original ticket

Place old fare excluding taxes

Change the DES follow the last arrival point

Place original payment here

Place cursor here end Hit “ENTER”


If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” there should a valid response as “ TICKET MODIFIER UPATED”

Screen Response :

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 3121 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921300636 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·170...·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR3121.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·16AUG10 ·2030111 · TICKET MODIFIERS UPDATED >

Step 7 : End Transaction and save the update

Entry : R.XX+ER

Step 8 : Complete the rest of the TMU update, ie the mandatory commission <Z>, and other optional TMU eg endorsement.

Entry : TMU1/Z0/EBNON ENDORSEABLE*EBCHARGES APPLY Screen Response:

>TMU1/Z0/EBNON ENDORSEABLE*EBCHARGES APPLY TICKET MODIFIERS UPDATED

Step 9 : R.XX+ER Complete filed fare

FQ1 - S1-2 AP 10JAN11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 3121 KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.1421 FARE MYR3121 TOT MYR3121 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YIFMY BG-20K S2 FB-YIFMY BG-20K T S1-2/Z0/ET/EBNON ENDORSEABLE*EBCHARGES APPLY/FEX2329792130063/CMH >


Step 10 : Proceed with Ticketing Entry : TKPDTD - Ticket only OR : TKPDTDAD - Ticket and back office invoice New Ticket Image for passenger to travel

TKT: 232 9792 131 672 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 10SEP10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 857 Y 11MAR KULJOG 0915 OK YIFMY 1 OPEN MH 856 Y 18MAR JOGKUL 1140 OK YIFMY 2 FARE MYR 3121 TAX 51 MY TAX 170 YQ TAX TOTAL MYR NOADC NON ENDORSEABLE CHARGES/APPLY KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.31421 EXCHANGED FOR: 2329792130063 ORIGINAL ISSUE: 2329792130063KUL16AUG1020311111 RLOC 1G Z2XNFM MH X1FJZ

Old ticket status changed to EXCH (not valid to travel anymore)

TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 16AUG10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 857 Y 11MAR KULJOG 0915 OK YIFMY 1 EXCH MH 856 Y 19MAR JOGKUL 1140 OK YIFMY 2 FARE MYR 3121 TAX 51 MY TAX 170 YQ TAX TOTAL MYR 3342 NON ENDORSEABLE CHARGES/APPLY KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.31421 RLOC 1G Z2XNFM MH X1FJZ

Ticket status Changed to EXCH


How the TINS report look like for an Exchanged Ticket

GALILEO TRAVEL SERVICES TINS REPORT 10 SEP 10 CURRENCY CODE MYR IATA NUMBER 20311111 A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP *FEES 232E9792131672 CHAY/REBECCAMS 0 0 0.00 EX

Copy of the Exchange Authorization

GALILEO TRAVEL MALAYSIA SDN BHD EXCHANGE AUTHORIZATION MALAYSIAN AIRLINE SYSTEM 20333333 TKT: 232 9792130063 NAME: CHAY/REBECCAMS CPN ACTION CR FLT CLS DATE BRD OFF 1 EXCHANGED MH857 Y 11MAR KUL JOG : Z 2 EXCHANGED MH MH856 Y 19MAR JOG KUL SAC 2321T20300R8A : Z ***EXCHANGED TICKETS*** 1 232 9792130063 REVIEW ETKT FOR FPINVAGT KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END MYR 3121 51MY 170YQ AUTH:2321T20300R8A MYR 3342


13.2 EXCHANGE – ADDITIONAL COLLECTION ON FARE Exchange / Reissue - for Fully Unutilized Ticket

Additional Collection on FARE Original Booking

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 601 Y 10SEP KULSIN HK1 0805 0900 SA 2. MH 604 Y 19SEP SINKUL HK1 0950 1050 MO ** FILED FARE DATA EXISTS ** >*FF· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*

Original Ticket

TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 601 Y 10SEP KULSIN 0805 OK YFX 1 OPEN MH 604 Y 19SEP SINKUL 0950 OK YFX 2 FARE MYR 1086 TAX 51 MY TAX 20 OO TAX 253XT TOTAL MYR 1410 MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH SIN 172.81 MH KUL 172.81 NUC345.62END ROE3.1421 XT 15OP34SG204YQ RLOC 1G M9T3Q6 MH X149O

Passenger now wishes to change the returning date to business class. So agent changed segment 2 to C class on same date. New Booking (with changes on return sector to C class)

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 601 Y 10SEP KULSIN HK1 0805 0900 SA 2. MH 604 C 19SEP SINKUL HK1 0950 1050 MO FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*



So, in the above change, agent will need to reassess the fare for the new booking to compare with the original ticket to check if there is any differential on fare and taxes. Original Itinerary New Itinerary

KUL-SIN 10SEP Y KUL – SIN 10SEP Y SIN- KUL 19SEP Y SIN - KUL 19SEP C

FARE IN MYR AMOUNT

KUL(Y)-SIN (Y )-KUL MYR 1086 KUL(Y)-SIN (C )-KUL MYR 1209 Fare differential MYR 123 will be auto-calculated by the system during reissue process (refer process below)

FARE IN NUC

KUL – SIN (1/2 RT - Y) 172.81 KUL – SIN (1/2 RT - Y) 172.81 SIN – KUL (1/2 RT - Y) 172.81 SIN – KUL (1/2 RT - C) 211.96

---------- ------------ TOTAL 345.62 384.77

====== ======= AIRPORT TAXES

NEW OLD DIFFERENTIAL TO COLLECT FROM PAX

51 MY 51 MY - NIL – 20 OO 20 OO - NIL – no collection on any tax in 15 OP 15 OP - NIL – the new filed fare

34 SG 34 SG - NIL – 204 YQ 204 YQ - NIL –


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

>FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 1209 324 1533 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 1533 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT LAST DATE TO PURCHASE TICKET: 10SEP11 ADT E-TKT REQUIRED

Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1533 KUL MH SIN 172.81 MH KUL 211.96 NUC384.77END ROE3.1421 FARE MYR1209 TAX 51MY TAX 20OO TAX 15OP TAX 34SG TAX 204YQ TOT MYR1533 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFX BG-20K S2 FB-CBZ BG-30K MHFLEX FARE PLUS 5KG T S1-2/CMH/ET

Since there is no collection of tax now because the taxes have been collected on the original ticket, the taxes in the filed fare (51MY + 20OO + 15OP + 34SG +204YQ) need to be removed.



Entry : *FB1

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 601 Y 10SEP 0805 OK YFX ..... ..... 20K 1 O SIN MH 604 C 19SEP 0950 OK CBZ ..... ..... 30K 2 . KUL FARE MYR/ 1209 EQ .../........ ROE 3.1421 TAX MYR 1 51 MY 2 20 OO 3 15 OP 4 34 SG 5 204 YQ 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 1533 FC KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.1421 )>

Entry : FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/

> >FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/ DATA ACCEPTED *


Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 601 Y 10SEP 0805 OK YFX ..... ..... 20K 1 O SIN MH 604 C 19SEP 0950 OK CBZ ..... ..... 30K 2 . KUL FARE MYR/ 1209 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 1533 **VERIFY TOTAL** FC KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.1421 >








Entry : FBUTTL/


> Note : Step 2 and Step 3 can be done in one entry. Entry : FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/+TTL/ Redisplay Fare build update screen after removal of taxes

Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 601 Y 10SEP 0805 OK YFX ..... ..... 20K 1 O SIN MH 604 C 19SEP 0950 OK CBZ ..... ..... 30K 2 . KUL FARE MYR/ 1209 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 1209 **GENERATED TOTAL** FC KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.1421 >


Entry : FBF



Entry : R.XX+ER



Display Filed fare after removing taxes

Entry : *FF1

FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1533 KUL MH SIN 172.81 MH KUL 211.96 NUC384.77END ROE3.1421 FARE MYR1209 TOT MYR1209 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFX BG-20K S2 FB-CBZ BG-30K MHFLEX FARE PLUS 5KG T S1-2/CMH/ET







PD TAXES 1:·51....·MY 2:·20....·OO 3:·15....·OP 4:·34....·SG PD TAXES 5:·204...·YQ 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR1086.... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/SIN ·KUL ·22MAR11 ·2030111 ·







Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 1209 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·2329792130063 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·20....·OO 3:·15....·OP 4:·34....·SG PD TAXES 5:·204...·YQ 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR1086.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·22MAR11 ·2033333 · N

· > If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” , System will auto calculate the fare differential between the new fare and the old fare MYR 1209 - MYR1086 = MYR123

Screen Response :

>*MR TOTAL ADD COLLECT 123 MYR /F·........................................................... /F·........................................................... /F·........................................................... · >

Tab to the first line of the form of payment and key in the type of payment

Screen Response :

>*MR TOTAL ADD COLLECT 123 MYR /F·INVAGT..................................................... /F·........................................................... /F·........................................................... · >

Screen Response :

>*MR TOTAL ADD COLLECT 123 MYR /F·INVAGT..................................................... TICKET MODIFIERS UPDATED >



Entry : R.XX+ER





FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1209 KUL MH SIN 172.81 MH KUL 211.96 NUC384.77END ROE3.1421 FARE MYR1209 TOT MYR1209 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFX BG-20K S2 FB-CBZ BG-30K MHFLEX FARE PLUS 5KG SUBJ TO PENALTY- NON ENDO SUBJECT TO PENALTY T S1-2/ET/FEX2329792130063/CMH/Z0 >

Step 10 : Proceed with Ticketing Entry : TKPDTD - Ticket only OR : TKPDTDAD - Ticket and back office invoice


New Ticket Image for passenger to travel

TKT: 232 9792 130080 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 23MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 601 Y 10SEP KULSIN 0805 OK YFX 1 OPEN MH 604 C 19SEP SINKUL 0950 OK CBZ 2 FARE MYR 1209 TAX 51 MY TAX 20 OO TAX 253XT TOTAL MYR 123A MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH SIN 172.81 MH KUL 211.96 NUC384.77END ROE3.1421 XT 15OP34SG204YQ

EXCHANGED FOR: 2329792130063 ORIGINAL ISSUE: 2329792130063KUL22MAR1120311111 RLOC 1G M9T3Q6 MH X149O


TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 601 Y 10SEP KULSIN 0805 OK YFX 1 EXCH MH 604 Y 19SEP SINKUL 0950 OK YFX 2 FARE MYR 1086 TAX 51 MY TAX 20 OO TAX 253XT TOTAL MYR 1410 MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH SIN 172.81 MH KUL 172.81 NUC345.62END ROE3.1421 XT 15OP34SG204YQ RLOC 1G M9T3Q6 MH X149O

New ticket status OPEN for travel now




GALILEO TRAVEL SERVICES TINS REPORT 10 SEP 10 CURRENCY CODE MYR IATA NUMBER 20311111 A/L TKT/STOCK NBR PASSENGER NAME FARE TAX COMM FOP *FEES 232E9792130080 CHAY/REBECCAMS 123A 0 0.00 EX

Copy of the Exchange Authorization

GALILEO TRAVEL MALAYSIA SDN BHD EXCHANGE AUTHORIZATION MALAYSIAN AIRLINE SYSTEM 20333333 TKT: 232 9792130063 NAME: CHAY/REBECCAMS CPN ACTION CR FLT CLS DATE BRD OFF 1 EXCHANGED MH601 Y 11MAR KUL SIN : Z 2 EXCHANGED MH MH604 Y 19MAR SIN KUL SAC 2321T20300R8A : Z ***EXCHANGED TICKETS*** 1 232 9792130063 REVIEW ETKT FOR FPINVAGT KUL MH SIN 172.81 MH KUL 172.81 NUC345.62END MYR 1086 51MY 20OO 253XT AUTH:2321T20300R8A MYR 1420


13.3 EXCHANGE – ADDITIONAL COLLECTION ON FARE & TAXES

Exchange / Reissue - for Fully Unutilized Ticket

Additional Collection on FARE & TAXES Original Booking

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 366 Y 10SEP KULTPE AK1 0925 1405 SA 2. MH 95 Y 19SEP TPEKUL AK1 0745 1215 MO FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*

Original Ticket

TKT: 232 9792 130 765 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 366 Y 10SEP KULTPE 0925 OK YFXMY 1 OPEN MH 95 Y 19SEP TPEKUL 0745 OK YFXMY 2 FARE MYR 2599 TAX 51 MY TAX 31 TW TAX 574YQ TOTAL MYR 3255

NON ENDORSEABLE / CHARGES APPLY KUL MH TPE 413.57 MH KUL 413.57 NUC827.14END ROE3.1421 RLOC 1G M9T3Q6 MH X149O

Passenger now wishes to change the itinerary to include HKG and TPE for his destination. So agent changed segment 2 for TPE-HKG and add segment 3 for HKG-KUL. New Booking (with changes on onwards journey)

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 366 Y 10SEP KULTPE AK1 0925 1405 SA 2. CX 469 Y 18SEP TPEHKG AK1 1015 1200 SU 3. MH 75 Y 22SEP HKGKUL AK1 0845 1225 TH FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T* >




KUL-TPE 10SEP KUL – TPE 10SEP TPE- KUL 19SEP TPE – HKG 18SEP HKG – KUL 22SEP FARE IN MYR AMOUNT

KUL-TPE-KUL MYR 2599 KUL-TPE-HKG-KUL MYR 4521 FARE IN NUC

KUL – TPE (1/2 RT) 413.57 KUL – TPE (1/2 RT) 413.57 TPE – KUL (1/2 RT) 413.57 TPE – HKG (OW) 390.14 HKG – KUL (1/2 RT) 630.62 HKG Q SURCHARGE 4.24 ---------- ------------ TOTAL 827.14 1438.57 ====== ======= AIRPORT TAXES


51 MY 51 MY - NIL – 31 TW 31 TW - NIL – 49 HK - 49 HK To collect from pax on new ticket

346 YQ 574 YQ - NIL – 66 YR - 66 YR To collect from pax on new ticket


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

>FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 4521 543 5064 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 5064 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT LAST DATE TO PURCHASE TICKET: 10SEP11 ADT E-TKT REQUIRED

Display Filed fare

Entry : *FF1

FQ1 - S1-3 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 5064 KUL MH TPE 413.57 CX HKG 390.14 MH KUL Q4.24 630.62 NUC1438.57 END ROE3.1421 FARE MYR4521 TAX 51MY TAX 31TW TAX 49HK TAX 346YQ TAX 66YR TOT MYR5064 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFXMY BG-20K S2 FB-YOW BG-20K S3 FB-YIFMY BG-20K NON ENDORSEABLE CHARGES APPLY T S1-3/CMH/ET >

As per the calculation of the airport taxes above, agent will need to collect additional taxes in the new filed fare now. Old taxes to be removed and new taxes remained


Step 2 : REMOVE TAXES ALREADY PAID FROM ORIGINAL TICKET Entry : *FB1

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 366 Y 10SEP 0925 OK YFXMY ..... ..... 20K 1 O TPE CX 469 Y 18SEP 1015 RQ YOW ..... ..... 20K 2 O HKG MH 75 Y 22SEP 0845 OK YIFMY ..... ..... 20K 3 . KUL FARE MYR/ 4521 EQ .../........ ROE 3.1421 TAX MYR 1 51 MY 2 31 TW 3 49 HK 4 346 YQ 5 66 YR 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 5064 FC

KUL MH TPE 413.57YFXMY CX HKG 390.14YOW MH KUL Q4.24 630.62YIFMY NUC1438.57END ROE3.1421

Taxes to be removed : Tax 1 – 51 MY Tax 2 – 31 TW Tax 4 – 346 YQ

Entry : FBUTAX1/+TAX2/+TAX4/

>FBUTTL/+TAX1/+TAX2/+TAX4/ DATA ACCEPTED * >


Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 366 Y 10SEP 0925 OK YFXMY ..... ..... 20K 1 O TPE CX 469 Y 18SEP 1015 RQ YOW ..... ..... 20K 2 O HKG MH 75 Y 22SEP 0845 OK YIFMY ..... ..... 20K 3 . KUL FARE MYR/ 4521 EQ .../........ ROE 3.1421 TAX MYR 1 49 HK 2 66 YR 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 4636 **GENERATED TOTAL** FC


Remove paid taxes

Remaining taxes here



Entry : FBUTTL/


> Note : Step 2 and Step 3 can be done in one entry. Entry : FBUTAX1/+TAX2/+TAX4/+TTL/ Redisplay Fare build update screen after removal of taxes

Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 366 Y 10SEP 0925 OK YFXMY ..... ..... 20K 1 O TPE CX 469 Y 18SEP 1015 RQ YOW ..... ..... 20K 2 O HKG MH 75 Y 22SEP 0845 OK YIFMY ..... ..... 20K 3 . KUL FARE MYR/ 4521 EQ .../........ ROE 3.1421 TAX MYR 1 49 HK 2 66 YR 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 4636 **GENERATED TOTAL** FC



Entry : FBF



Entry : R.XX+ER



New filed Fare after amendment:

FQ1 - S1-3 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 4636 KUL MH TPE 413.57 CX HKG 390.14 MH KUL Q4.24 630.62 NUC1438.57 END ROE3.1421 FARE MYR4521 TAX 49HK TAX 66YR TOT MYR4636 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFXMY BG-20K S2 FB-YOW BG-20K S3 FB-YIFMY BG-20K NON ENDORSEABLE )>





TX1: 49 HK TX2: 66 YR TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921307652 ·. ·.............. ·02


PD TAXES 1:·51....·MY 2:·31....·TW 3:·574...·YQ 4:·......·.. PD TAXES 5:·…...·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR2599.... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/TPE ·KUL ·22MAR11 ·2030111 ·






New tax auto captured here



Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 4521 EQUIV:·........... TX1: 49 HK TX2: 66 YR TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921307652 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·31....·TW 3:·574....·YQ 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR2599.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·22MAR11 ·2033333 · N

· > If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” , System will auto calculate

1. Fare differential between the new fare and the old fare 2. AND then add up any additional taxes

MYR 4521 - MYR2599 = MYR1922 (additional fare) MYR 1922 + additional tax (49 HK + 66 YR) = MYR 2037 total new collection

Screen Response :



Screen Response :



Screen Response :



Entry : R.XX+ER





FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1209 KUL MH TPE 413.57 CX HKG 390.14 MH KUL Q4.24 630.62 NUC1438.57

END ROE3.1421 FARE MYR4521 TAX 49HK TAX 66YR TOT MYR4636 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFXMY BG-20K S2 FB-YOW BG-20K S3 FB-YIFMY BG-20K

NON ENDORSEABLE SUBJ TO PENALTY- NON ENDO SUBJECT TO PENALTY T S1-2/ET/FEX2329792130765/CMH/Z0 >




TKT: 232 9792 130080 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 23MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 601 Y 10SEP KULTPE 0925 OK Y 1 OPEN CX 469 Y 18SEP TPEHKG 1615 OK YOW 2 OPEN MH 75 Y 22SEP HKGKUL 0845 OK Y 3 FARE MYR 4521 TAX 49 HK TAX 66 YR TAX 656XT TOTAL MYR 2037A MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH TPE 413.57 CX HKG 390.14 MH KUL Q4.24 630.62 NUC1438.57

END ROE3.1421 XT PD51MYPD31TWPD574YQ



TKT: 232 9792 130 765 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 366 Y 10SEP KULTPE 0925 OK YFXMY 1 EXCH MH 95 Y 19SEP TPEKUL 0745 OK YFXMY 2 FARE MYR 2599 TAX 51 MY TAX 31 TW TAX 574YQ TOTAL MYR 3255

NON ENDORSEABLE / CHARGES APPLY KUL MH TPE 413.57 MH KUL 413.57 NUC827.14END ROE3.1421 RLOC 1G M9T3Q6 MH X149O





13.4 EXCHANGE – REFUND DUE ON FARE

Exchange / Reissue - for Fully Unutilized Ticket

Refund Due on FARE Original Booking

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 1138 C 10SEP KULPEN HK1 0915 1005 SA 2. MH 1133 C 19SEP PENKUL HK1 0640 0735 MO ** VENDOR REMARKS DATA EXISTS ** >*VR· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*

Original Ticket

TKT: 232 9888 123 923 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 1138 C 10SEP KULPEN 0915 OK CBZ 1 OPEN MH 1133 C 19SEP PENKUL 0640 OK CBZ 2 FARE MYR 958 TAX 18 MY TAX 12 YQ TOTAL MYR 988 SUBJECT TO PENALTY KUL MH PEN 479 MH KUL 479 MYR958END RLOC 1G M9T3Q6 MH X149O

Passenger now wishes to change booking to economy class. So agent changed all segment to Y class New Booking (with changes on all sector to Y class)

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 1138 Y 10SEP KULPEN AK1 0915 1005 SA 2. MH 1133 Y 19SEP PENKUL AK1 0640 0735 MO ** VENDOR REMARKS DATA EXISTS ** >*VR· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*



So, in the above change, agent will need to reassess the fare for the new booking to compare with the original ticket to check if there is any differential on fare and taxes. NEW OLD KUL-SIN 10SEP Y 10SEP C SIN-KUL 10SEP Y 19SEP C Fare in MYR amount MYR 718 MYR 958 refund due MYR 240

Airport taxes NEW OLD DIFFERENCE TO COLLECT NOW 51 MY 51 MY - NIL - 12 YQ 12 YQ - NIL - no collection on any tax

Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

> >FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 718 30 748 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 748 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT LAST DATE TO PURCHASE TICKET: 10SEP11 ADT E-TKT REQUIRED

Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 748 KUL MH PEN 359 MH KUL 359 MYR718END FARE MYR718 TAX 18MY TAX 12YQ TOT MYR748 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFX BG-20K S2 FB-YFX BG-20K FLEX PLUS 5KG VLD ON MH ONLY-SUBJ TO PENALTY T S1-2/CMH/ET


Since there is no collection of tax now because the taxes have been collected on the original ticket, the taxes in the filed fare (18 MY + 12 YQ) need to be removed.


Entry : *FB1

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH1138 Y 10SEP 0915 OK YFX ..... ..... 20K 1 O PEN MH1133 Y 19SEP 0640 OK YFX ..... ..... 20K 2 . KUL FARE MYR/ 718 EQ .../........ ROE @........... TAX MYR 1 18 MY 2 12 YQ 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 748 FC KUL MH PEN 359YFX MH KUL 359YFX MYR718END )>

Entry : FBUTAX1/+TAX2/

> >FBUTAX1/+TAX2/ DATA ACCEPTED *


Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH1138 Y 10SEP 0915 OK YFX ..... ..... 20K 1 O PEN MH1133 Y 19SEP 0640 OK YFX ..... ..... 20K 2 . KUL FARE MYR/ 718 EQ .../........ ROE @........... TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 748 **VERIFY TOTAL** FC KUL MH PEN 359YFX MH KUL 359YFX MYR718END )> >








Entry : FBUTTL/


> Note : Step 2 and Step 3 can be done in one entry. Entry : FBUTAX1/+TAX2/+TTL/ Redisplay Fare build update screen after removal of taxes

Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH1138 Y 10SEP 0915 OK YFX ..... ..... 20K 1 O PEN MH1133 Y 19SEP 0640 OK YFX ..... ..... 20K 2 . KUL FARE MYR/ 718 EQ .../........ ROE @........... TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 718 **GENERATED TOTAL** FC KUL MH PEN 359YFX MH KUL 359YFX MYR718END )> >


Entry : FBF





Entry : R.XX+ER

Amended Filed fare

FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 718 KUL MH PEN 359 MH KUL 359 MYR718END FARE MYR718 TOT MYR718 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFX BG-20K S2 FB-YFX BG-20K FLEX PLUS 5KG VLD ON MH ONLY-SUBJ TO PENALTY T S1-2/CMH/ET

)>




>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 718 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23298881239232 ·. ·.............. ·02


PD TAXES 1:·18....·MY 2:·12....·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR 958.... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/PEN ·KUL ·22MAR11 ·2030111 ·







Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 718 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23298881239232 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·18....·MY 2:·12....·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR958..... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·22MAR11 ·2033333 · N

· > If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” , System will auto calculate the fare differential between the new fare and the old fare MYR 718 - MYR 958 = MYR240 (Balance due)

Screen Response :

>*ER REFUND DUE 240 MYR RFND TYPE CASH RF/· · REFUND CARD NUMBER RN/F·................... · >

Tab to the CASH RF/· and hit enter

Screen Response :

>*ER REFUND DUE 240 MYR RFND TYPE CASH RF/·ff · REFUND CARD NUMBER RN/F·................... · >

Screen Response :

>*ER REFUND DUE 240 MYR RFND TYPE CASH RF/· TICKET MODIFIERS UPDATED >



Entry : R.XX+ER



>TMU1/Z0 TICKET MODIFIERS UPDATED


FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 718 KUL MH PEN 359 MH KUL 359 MYR718END FARE MYR718 TOT MYR718 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFX BG-20K S2 FB-YFX BG-20K FLEX PLUS 5KG VLD ON MH ONLY-SUBJ TO PENALTY T S1-2/ET/FEX2329888123923/CMH/Z0 >




TKT: 232 9888 856456 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 23MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 1138 Y 10SEP KULPEN 0915 OK YFX 1 OPEN MH 1133 Y 19SEP PENKUL 0640 OK YFX 2 FARE MYR 718 TAX 12 MY TAX 18 YQ TOTAL MYR NOADC MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH PEN 359 MH KUL 359 MYR718END



TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 1138 C 10SEP KULPEN 0915 OK CBZ 1 EXCH MH 1133 C 19SEP PENKUL 0640 OK CBZ 2 FARE MYR 958 TAX 18 MY TAX 12 OO TOTAL MYR 988 MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH PEN 479 MH KUL 479 MYR958END

RLOC 1G M9T3Q6 MH X149O



Sample of Exchange Authorization – refer page 94 & 104

New Ticket status OPEN for travel



13.5 FOREIGN EXCHANGE – NO ADDITIONAL COLLECTION Foreign Exchange / Reissue – No Additional


TN53KY/54 XDBKR C096541 AG 20300011 23MAR 1.1CHAY/REBECCAMS 1. MH 367 Y 10SEP TPEKUL AK1 1505 2000 SA 2. MH 94 Y 19SEP KULTPE AK1 1515 1950 MO FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*

Original Ticket

TKT: 232 9792 138 901 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 367 Y 10SEP TPEKUL 1505 OK YLF1YTW 1 OPEN MH 94 Y 19SEP KULTPE 1515 OK YLF1YTW 2 FARE TWD18500 TAX 51 MY TAX 31 TW TAX 574 YQ TOTAL MYR 2555 EQUIV MYR 1899 NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 RLOC 1G M9T3Q6 MH X149O

Passenger now wishes to change the return date to 2 days later. So agent changed segment 2 for KUL-TPE to 21 Sep. New Booking (with changes on return sector to 21 Sep)

TN53KY/54 XDBKR C096541 AG 20300011 23MAR 1.1CHAY/REBECCAMS 1. MH 367 Y 10SEP TPEKUL HK1 1505 2000 SA 2. MH 94 Y 21SEP KULTPE HK1 1515 1950 WE FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T* >




TPE- KUL 10SEP Y TPE – KUL 10SEP Y KUL- TPE 19SEP Y KUL – TPE 21SEP Y

FARE IN FOREIGN & MYR AMOUNT

TPE-KUL -TPE TWD 18500 TPE- KUL- TPE TWD 18500 EQUIV MYR 1899 EQUIV MYR 1899

FARE IN NUC

TPE – KUL (1/2 RT) 307.07 TPE – KUL (1/2 RT) 307.07

KUL – TPE (1/2 RT) 307.07 KUL – TPE (1/2 RT) 307.07

---------- ------------ TOTAL 614.14 614.14



51 MY 51 MY - NIL – 31 TW 31 TW - NIL – all taxes to be removed from New filed fare 574 YQ 574 YQ - NIL –


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

>FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 1899 656 2555 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 2555 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT RATE USED IN EQU TOTAL IS BSR 1TWD - 0.10263MYR ADT LAST DATE TO PURCHASE TICKET: 10SEP11 ADT E-TKT REQUIRED

Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 23MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 2555 TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 FARE TWD18500 EQU MYR1899 TAX 51MY TAX 31TW TAX 574YQ TOT MYR2555 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YLF1YTW BG-20K S2 FB-YLF1YTW BG-20K NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY T S1-2/CMH/ET >

As per the calculation of the airport taxes above, agent need not to collect any additional taxes in the new filed fare now. Old taxes to be removed

Taxes need to remove from filed fare



Entry : *FB1

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . TPE MH 367 Y 10SEP 1505 OK YLF1YTW ..... ..... 20K 1 O KUL MH 94 Y 21SEP 1515 OK YLF1YTW ..... ..... 20K 2 . TPE FARE TWD/ 18500 EQ MYR/ 1899 ROE 30.1225 TAX MYR 1 51 MY 2 31 TW 3 574 YQ 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 2555 FC TPE MH KUL 307.07YLF1YTW MH TPE 307.07YLF1YTW NUC614.14END RO E30.1225 ENDORSEMENTS>FBUEB/NONEND-FBA-20PLUS5KG/DTE/FLT CHANGE SUBJ TO P ENALTY/

Taxes to be removed : Tax 1 – 51 MY Tax 2 – 31 TW Tax 3 – 574 YQ

Entry : FBUTAX1/+TAX2/+TAX3/



Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . TPE MH 367 Y 10SEP 1505 OK YLF1YTW ..... ..... 20K 1 O KUL MH 94 Y 21SEP 1515 OK YLF1YTW ..... ..... 20K 2 . TPE FARE TWD/ 18500 EQ MYR/ 1899 ROE 30.1225 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 2555 **VERIFY TOTAL** FC TPE MH KUL 307.07YLF1YTW MH TPE 307.07YLF1YTW NUC614.14END RO E30.1225 ENDORSEMENTS>FBUEB/NONEND-FBA-20PLUS5KG/DTE/FLT CHANGE SUBJ TO P ENALTY/

Remove paid taxes

No more tax here



Entry : FBUTTL/


> Note : Step 2 and Step 3 can be done in one entry. Entry : FBUTAX1/+TAX2/+TAX3/+TTL/ Redisplay Fare build update screen after removal of taxes

Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . TPE MH 367 Y 10SEP 1505 OK YLF1YTW ..... ..... 20K 1 O KUL MH 94 Y 21SEP 1515 OK YLF1YTW ..... ..... 20K 2 . TPE FARE TWD/ 18500 EQ MYR/ 1899 ROE 30.1225 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 1899 **GENERATED TOTAL** FC TPE MH KUL 307.07YLF1YTW MH TPE 307.07YLF1YTW NUC614.14END RO E30.1225 ENDORSEMENTS>FBUEB/NONEND-FBA-20PLUS5KG/DTE/FLT CHANGE SUBJ TO P ENALTY/ >


Entry : FBF



Entry : R.XX+ER



FQ1 - S1-2 AP 23MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1899 TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 FARE TWD18500 EQU MYR1899 TOT MYR1899 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YLF1YTW BG-20K S2 FB-YLF1YTW BG-20K NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY T S1-2/CMH/ET

)> Proceed to TMU entry



>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: TWD 18500 EQUIV:·MYR 1899

TX1: TX2: TX3: TX4:

*EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·.............. ·. ·.............. ·.. COUPONS FOR TKT1:·.... TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·......·.. 2:·......·.. 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·........... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·.../... ·... ·....... ·....... · >





No more tax here



Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: TWD 18500 EQUIV:·MYR 1899 TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·2329792138901. ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·31....·TW 3:·574...·YQ 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR1899.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·TPE/TPE ·KUL ·22MAR11 ·2030343 · N


1. Fare differential between the new fare and the old fare 2. AND then add up any additional taxes (if any)

MYR 1899 - MYR1899 = 0 (No additional fare)

Screen Response :

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: TWD 18500 EQUIV:·MYR 1899 TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921389013 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·31....·TW 3:·574...·YQ 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR1899.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·TPE/TPE ·KUL ·22MAR11 ·2030343 · TICKET MODIFIERS UPDATED



Entry : R.XX+ER


Entry : TMU1/Z0 Screen Response:



FQ1 - S1-2 AP 23MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1899 TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 FARE TWD18500 EQU MYR1899 TOT MYR1899 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YLF1YTW BG-20K S2 FB-YLF1YTW BG-20K NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY T S1-2/ET/FEX2329792138901/CMH >




TKT: 232 9792 138 960 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 367 Y 10SEP TPEKUL 1505 OK YLF1YTW 1 OPEN MH 94 Y 21SEP KULTPE 1515 OK YLF1YTW 2 FARE TWD18500 TAX 51 MY TAX 31 TW TAX 574 YQ TOTAL MYR NOADC EQUIV MYR 1899 NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 RLOC 1G M9T3Q6 MH X149O


TKT: 232 9792 138 901 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 367 Y 10SEP TPEKUL 1505 OK YLF1YTW 1 EXCH MH 94 Y 19SEP KULTPE 1515 OK YLF1YTW 2 FARE TWD18500 TAX 51 MY TAX 31 TW TAX 574 YQ TOTAL MYR 2555 EQUIV MYR 1899 NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 RLOC 1G M9T3Q6 MH X149O





New Ticket status OPEN for travel


13.6 FOREIGN EXCHANGE – ADDITIONAL COLLECTION ON FARE AND TAXES Foreign Exchange / Reissue – Additional Collection on fare and taxes

Additional Collection on Fare & Taxes Original Booking

TN53KY/54 XDBKR C096541 AG 20300011 23MAR 1.1CHAY/REBECCAMS 1. MH 367 Y 10SEP TPEKUL AK1 1505 2000 SA 2. MH 94 Y 19SEP KULTPE AK1 1515 1950 MO FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*

Original Ticket

TKT: 232 9811 823 823 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 367 Y 10SEP TPEKUL 1505 OK YLF1YTW 1 OPEN MH 94 Y 19SEP KULTPE 1515 OK YLF1YTW 2 FARE TWD18500 TAX 51 MY TAX 31 TW TAX 574 YQ TOTAL MYR 2555 EQUIV MYR 1899 NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 RLOC 1G M9T3Q6 MH X149O

Passenger now wishes to change the onwards journey to TPE and HKG. So agent changed segment 2 for KUL-TPE to 22 Sep, and TPE-HKG on 28Sep New Booking (with changes on onwards journey)

TN53KY/54 XDBKR C096541 AG 20300011 23MAR 1.1CHAY/REBECCAMS 1. MH 367 Y 10SEP TPEKUL HK1 1505 2000 SA 2. MH 366 C 22SEP KULTPE HK1 0925 1405 TH 3. CX 463 Y 28SEP TPEHKG HK1 0625 0800 O* E WE ** VENDOR LOCATOR DATA EXISTS ** >*VL· ** VENDOR REMARKS DATA EXISTS ** >*VR· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T* >




TPE- KUL 10SEP Y TPE – KUL 10SEP Y KUL- TPE 19SEP Y KUL – TPE 22SEP Y TPE – HKG 28SEP Y

FARE IN FOREIGN & MYR AMOUNT

TPE-KUL -TPE TWD 18500 TPE- KUL- TPE - HKG TWD 64573 EQUIV MYR 1899 EQUIV MYR 6628 FARE IN NUC

TPE – KUL (1/2 RT) 307.07 TPE – KUL (1/2 RT) 766.17

KUL – TPE (1/2 RT) 307.07 KUL – TPE (1/2 RT) 987.36

TPE – HKG (OW) 390.14

---------- ------------ TOTAL 614.14 2143.67



51 MY 51 MY - NIL – Remove from filed fare 62 TW 31 TW 31 TW place in new filed fare

574 YQ 574 YQ - NIL – remove from filed fare 66 YR - 66 YR place in new filed fare


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

>FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 6628 753 7381 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 7381 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT RATE USED IN EQU TOTAL IS BSR 1TWD - 0.10263MYR ADT LAST DATE TO PURCHASE TICKET: 10SEP11 ADT E-TKT REQUIRED >

Display Filed fare

Entry : *FF1

FQ1 - S1-3 AP 23MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 7381 TPE MH KUL 766.17 MH TPE 987.36 CX HKG 390.14 NUC2143.67END RO E30.1225 FARE TWD64573 EQU MYR6628 TAX 51MY TAX 62TW TAX 574YQ TAX 66YR TOT MYR7381 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-Y BG-20K S2 FB-C BG-30K S3 FB-YOW BG-20K T S1-3/CMH/ET >

As per the calculation of the airport taxes above, agent need not to collect any additional taxes in the new filed fare now. Old taxes to be removed

Adjust the taxes in the new filed fare



Entry : *FB1

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . TPE MH 367 Y 10SEP 1505 OK Y ..... ..... 20K 1 O KUL MH 366 C 22SEP 0925 OK C ..... ..... 30K 2 O TPE CX 463 Y 28SEP 0625 OK YOW ..... ..... 20K 3 . HKG FARE TWD/ 64573 EQ MYR/ 6628 ROE 30.1225 TAX MYR 1 51 MY 2 62 TW 3 574 YQ 4 66 YR 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 7381 FC TPE MH KUL 766.17Y MH TPE 987.36C CX HKG 390.14YOW NUC2143.67 END ROE30.1225

Taxes to be removed : Tax 1 – 51 MY Tax 2 – 31 TW (62 TW– 31TW = REMAINING 31 TW ) Tax 4 – 574 YQ Part 1 : Remove all taxes

Entry : FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/


Part 2 : Add in taxes that need to be collected now

Entry : FBUTAX1/31TW+TAX2/66YR

>FBUTAX1/31TW+TAX2/66YR

DATA ACCEPTED * >

Remove paid taxes



Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . TPE MH 367 Y 10SEP 1505 OK Y ..... ..... 20K 1 O KUL MH 366 C 22SEP 0925 OK C ..... ..... 30K 2 O TPE CX 463 Y 28SEP 0625 OK YOW ..... ..... 20K 3 . HKG FARE TWD/ 64573 EQ MYR/ 6628 ROE 30.1225 TAX MYR 1 31 TW 2 66 YR 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 7381 **VERIFY TOTAL** FC TPE MH KUL 766.17Y MH TPE 987.36C CX HKG 390.14YOW NUC2143.67 END ROE30.1225


Entry : FBUTTL/



Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . TPE MH 367 Y 10SEP 1505 OK Y ..... ..... 20K 1 O KUL MH 366 C 22SEP 0925 OK C ..... ..... 30K 2 O TPE CX 463 Y 28SEP 0625 OK YOW ..... ..... 20K 3 . HKG FARE TWD/ 64573 EQ MYR/ 6628 ROE 30.1225 TAX MYR 1 31 TW 2 66 YR 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 6725 **GENERATED TOTAL** FC TPE MH KUL 766.17Y MH TPE 987.36C CX HKG 390.14YOW NUC2143.67 END ROE30.1225

TW tax & YR tax remained here



Entry : FBF



Entry : R.XX+ER


FQ1 - S1-3 AP 23MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 6725 TPE MH KUL 766.17 MH TPE 987.36 CX HKG 390.14 NUC2143.67END RO E30.1225 FARE TWD64573 EQU MYR6628 TAX 31TW TAX 66YR TOT MYR6725 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-Y BG-20K S2 FB-C BG-30K S3 FB-YOW BG-20K T S1-3/CMH/ET >

)>





>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: TWD 64573 EQUIV:·MYR 6628

TX1: 31 TW TX2: 66 YR TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·.............. ·. ·.............. ·.. COUPONS FOR TKT1:·.... TKT2:·.... TKT3:·.... TKT4:·....

PD TAXES 1:·......·.. 2:·......·.. 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·........... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·.../... ·... ·....... ·....... · >

Note: For any foreign exchange, always place fill up the TTL VALUE based on original fare on MYR amount. The MYR amount can be found on the original ticket in the EQUIV column.


Place old fare excluding taxes Change the

DES follow the last arrival point


New tax auto-captured here

New FARE auto-captured here



Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: TWD 64573 EQUIV:·MYR 6628 TX1: 31 TW TX2: 66 YR TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23298118238232 ·. ·.............. ·2. COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·31....·TW 3:·574...·YQ 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR1899.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·TPE/TPE ·KUL ·22MAR11 ·20312331 · N


1. Fare differential between the new fare and the old fare 2. AND then add up any additional taxes (if any)

MYR 6628 - MYR1899 = MYR 4729 (additional fare) MYR 4729 + Add New Taxes (31TW + 66YR) = total ADC MYR4826

Screen Response :



Screen Response :



Screen Response :



Entry : R.XX+ER


Entry : TMU1/Z0 Screen Response:



FQ1 - S1-3 AP 23MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 6725 TPE MH KUL 766.17 MH TPE 987.36 CX HKG 390.14 NUC2143.67END RO E30.1225 FARE TWD64573 EQU MYR6628 TAX 31TW TAX 66YR TOT MYR6725 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-Y BG-20K S2 FB-C BG-30K S3 FB-YOW BG-20K T S1-3/ET/FEX2329811823823/CMH >



TKT: 232 9811 820 361 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 367 Y 10SEP TPEKUL 1505 OK Y 1 OPEN MH 94 C 22SEP KULTPE 1515 OK Y 2 OPEN CX 463 Y 28SEP TPEHKG 0625 OK YOW 3 FARE TWD64573 TAX 51 MY TAX 31 TW TAX 671 XT TOTAL MYR 4826A EQUIV MYR 6628

TPE MH KUL 766.17 MH TPE 987.36 CX HKG 390.14 NUC2143.67END RO E30.1225 XT 66YR PD31TWPD574YQ RLOC 1G M9T3Q6 MH X149O


TKT: 232 9811 823 823 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 367 Y 10SEP TPEKUL 1505 OK YLF1YTW 1 EXCH MH 94 Y 19SEP KULTPE 1515 OK YLF1YTW 2 FARE TWD18500 TAX 51 MY TAX 31 TW TAX 574 YQ TOTAL MYR 2555 EQUIV MYR 1899 NONEND-FBA-20PLUS5KG/DTE FLT CHANGE SUBJ TO PENALTY TPE MH KUL 307.07 MH TPE 307.07 NUC614.14END ROE30.1225 RLOC 1G M9T3Q6 MH X149O





New Ticket status OPEN For travel


13.7 HALF FLOWN

EXCHANGE – NO ADDITIONAL COLLECTION Exchange / Reissue - for partially unutilized Ticket



Original Ticket

TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 16AUG10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN USED MH 857 Y 11MAR KULJOG 0915 OK YIFMY 1 OPEN MH 856 Y 19MAR JOGKUL 1140 OK YIFMY 2 FARE MYR 3121 TAX 51 MY TAX 170 YQ TAX TOTAL MYR 3342 NON ENDORSEABLE CHARGES/APPLY KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.31421 RLOC 1G Z2XNFM MH X1FJZ

First coupon was utilized on 11 Mar, passenger called up on 17 Mar and asked to changed the return sector to a day earlier. So agent changed segment 2 to 18 Mar, with same booking class. Amended Booking (with changes on return sector) Only 1 sector JOG-KUL left as the 1

st segment is already flown

R9999W/SW KULOU YZYZCW AG 20020000 06AUG 1. CHAY/REBECCAMS 2. MH 856 Y 18MAR JOGKUL HK1 1140 1510 O* E SU ** FILED FARE DATA EXISTS ** >*FF·



So, in the above change, agent will need to reassess the fare for the new booking to compare with the original ticket to check if there is any differential on fare and taxes. NEW OLD KUL-JOG 11MAR 11MAR JOG-KUL 18MAR 19MAR Fare in MYR amount MYR 3121 MYR 3121 no fare differential

FARE IN NUC

KUL-JOG (1/2 RT) 496.64 496.64 JOG-KUL (1/2 RT) 496.64 496.64 ------------- ------------- Total NUC 993.28 993.28 to be placed back in fare calculation

======== ======= Airport taxes NEW OLD DIFFERENCE TO COLLECT NOW 51 MY 51 MY - NIL - 170 YQ 170 YQ - NIL - no collection on any tax in

new filed fare


Reissue process

R9999W/SW KULOU YZYZCW AG 20020000 06AUG 1. CHAY/REBECCAMS 2. MH 856 Y 18MAR JOGKUL HK1 1140 1510 O* E SU ** FILED FARE DATA EXISTS ** >*FF·

Step 1 : FARE QUOTE

Entry : FQCMH

>>FQCMH PSGR FARE TAXES TOTAL PSG DES FQA 1 MYR 598 103 701 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 701 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT PRIVATE FARE SELECTED ADT RATE USED IN EQU TOTAL IS BSR 1USD - 3.0805MYR ADT LAST DATE TO PURCHASE TICKET: 07APR11 ADT E-TKT REQUIRED

Display Filed fare

Entry : *FF1

FQ1 - S1 AP 24MAR11 54/AG P1 CHAY/REBECCAMS ADT A * MYR 701 JOG MH KUL 194.00 NUC194.00END ROE1.0 FARE USD194.00 EQU MYR598 TAX 103YQ TOT MYR701 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YFXID BG-20K NON ENDORSEABLE CHARGES APPLY T S1/CMH/ET

Point to take note:

1. Fare calculation need to reflect the NUC for the TOTAL journey (including the flown portion) even though the first coupon is already flown. The USED NUC need to be copied back into the fare calculation.

2. FARE amount need to show the total amount of the WHOLE journey (including the flown portion) even though

the reissue only involves the return portion.

Amend Fare calculation

To amend FARE

To remove any paid taxes

To amend FARE BASIS

To remove any endorsement

To remove EQUIV if any

To amend ROE


Step 2 : Amend the filed fare details.

Entry : *FB1

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . JOG MH 856 Y 10APR 1140 OK YFXID ..... ..... 20K 1 . KUL FARE USD/ 194.00 EQ MYR/ 598 ROE 1.0 TAX MYR 1 103 YQ 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 701 FC JOG MH KUL 194.00YFXID NUC194.00END ROE1.0 ENDORSEMENTS>FBUEB/NON ENDORSEABLE CHARGES/APPLY/

Entry : Details refer old ticket

FARE BASIS : FBUFB/YIFMY (AMEND TO SAME FARE BASIS AS PER ORIGINAL TICKET) FARE : FBUFARE/MYR3121 (Amend to fare for total journey after changes) EQUIV : FBUEQ/ (REMOVE EQUIV WHICH IS ONLY MEANT FOR FOREIGN

EXCHANGE) ROE : FBUROE/3.31421 (Amend to Malaysia ROE) TAX : FBUTAX1/ (REMOVE any tax already paid on the original ticket)

FARE CALCULATION (Amend fare calculation to reflect the total journey NUC)

: FBUFC/KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28 ENDORSEMENT : FBUEB/ (Remove any endorsement)

>FBUFARE/MYR3121+EQ/+TAX1/+FC/KUL MH JOG 496.64YIFMY MH KUL 496. 64YIFMY NUC993.28+ROE/3.31421+FB/YIFMY+EB/ DATA ACCEPTED *

>



Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . JOG MH 856 Y 10APR 1140 OK YIFMY ..... ..... 20K 1 . KUL FARE MYR/ 3121 EQ .../........ ROE 3.31421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 701 **VERIFY TOTAL** FC KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.3 1421 > Note : 1. TAX is no longer there.

2. FARE BASIS is amended

3. FARE and FARE CALCULATION amended to reflect the total journey details.

4. ROE is amended .

5. Proceed to step 3 to remove current total for the system to regenerate a new total.

6. Endorsement is removed


Entry : FBUTTL/



Entry : *FB

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . JOG MH 856 Y 10APR 1140 OK YIFMY ..... ..... 20K 1 . KUL FARE MYR/ 3121 EQ .../........ ROE 3.31421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 3121 **GENERATED TOTAL** FC KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.3 1421




Entry : FBF



Entry : R.XX+ER

Display Filed fare

Entry : *FF1

FQ1 - S1 AP 24MAR11 54/AG P1 CHAY/REBECCAMS ADT B MYR 3121 KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.31 421 FARE MYR3121 TOT MYR3121 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S2 FB-YIFMY BG-20K T S1/CMH/ET >







COUPONS FOR TKT1:·2... TKT2:·.... TKT3:·.... TKT4:·....

PD TAXES 1:·51....·MY 2:·170...·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR3121.... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/JOG ·KUL ·16AUG10 ·2030111 ·


Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 3121 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921300636 ·. ·.............. ·01 COUPONS FOR TKT1:·2... TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·170...·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR3121.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·16AUG10 ·2030111 · N

·







If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” there should a valid response as “ TICKET MODIFIER UPATED”

Screen Response :

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 3121 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921300636 ·. ·.............. ·02 COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·170...·YQ 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR3121.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·16AUG10 ·2030111 · TICKET MODIFIERS UPDATED >


Entry : R.XX+ER





FQ1 - S1-2 AP 10JAN11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 3121 KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.1421 FARE MYR3121 TOT MYR3121 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-YIFMY BG-20K S2 FB-YIFMY BG-20K T S1-2/Z0/ET/EBNON ENDORSEABLE*EBCHARGES APPLY/FEX2329792130063/CMH >


Step 10 : Proceed with Ticketing Entry : TKPDTD - Ticket only OR : TKPDTDAD - Ticket and back office invoice New Ticket Image for passenger to travel Note : Only 1 coupon for JOG-KUL.

TKT: 232 9792 131 672 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 10SEP10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 856 Y 18MAR JOGKUL 1140 OK YIFMY 1 FARE MYR 3121 TAX 51 MY TAX 170 YQ TAX TOTAL MYR NOADC NON ENDORSEABLE CHARGES/APPLY KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.31421 EXCHANGED FOR: 2329792130063 ORIGINAL ISSUE: 2329792130063KUL16AUG1020311111 RLOC 1G Z2XNFM MH X1FJZ


TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 16AUG10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN USED MH 857 Y 11MAR KULJOG 0915 OK YIFMY 1 EXCH MH 856 Y 19MAR JOGKUL 1140 OK YIFMY 2 FARE MYR 3121 TAX 51 MY TAX 170 YQ TAX TOTAL MYR 3342 NON ENDORSEABLE CHARGES/APPLY KUL MH JOG 496.64 MH KUL 496.64 NUC993.28END ROE3.31421 RLOC 1G Z2XNFM MH X1FJZ




Ticket status for coupon 2 changed to EXCH


13.8 HALF FLOWN EXCHANGE – ADDITIONAL COLLECTION ON FARE

Exchange / Reissue - for Partially Unutilized Ticket

Additional Collection on FARE Original Booking

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 1. MH 601 Y 10MAR KULSIN HK1 0805 0900 SA 2. MH 604 Y 19SEP SINKUL HK1 0950 1050 MO ** FILED FARE DATA EXISTS ** >*FF· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*

Original Ticket

TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22JAN11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN USED MH 601 Y 10MAR KULSIN 0805 OK YFX 1 OPEN MH 604 Y 19SEP SINKUL 0950 OK YFX 2 FARE MYR 1086 TAX 51 MY TAX 20 OO TAX 253XT TOTAL MYR 1410 MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH SIN 172.81 MH KUL 172.81 NUC345.62END ROE3.1421 XT 15OP34SG204YQ RLOC 1G M9T3Q6 MH X149O

After passenger has flown to Singapore, on 20 Mar, passenger informed the agent she needs to change the returning date to 15 Sep on business class Passenger now wishes to change the returning date to 15 Sep on business class. So agent changed segment 2 to C class on 15 Sep. Amended Booking (with changes on return sector to C class – 15 Sep)

M9T3Q6/54 XDBKR C096541 AG 20300011 22MAR 1.1CHAY/REBECCAMS 2. MH 604 C 15SEP SINKUL HK1 0950 1050 MO FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T*




KUL-SIN 10SEP Y KUL – SIN 10SEP Y SIN- KUL 19SEP Y SIN - KUL 19SEP C

FARE IN MYR AMOUNT

KUL(Y)-SIN (Y )-KUL MYR 1086 KUL(Y)-SIN (OW) 543

SIN (C )-KUL(OW) 666 ------------ 1209 Fare differential MYR 123 will be auto-calculated by the system during reissue process (refer process below)

FARE IN NUC

KUL – SIN (1/2 RT - Y) 172.81 KUL – SIN (1/2 RT - Y) 172.81 SIN – KUL (1/2 RT - Y) 172.81 SIN – KUL (1/2 RT - C) 211.96

---------- ------------ TOTAL 345.62 384.77



51 MY 51 MY - NIL – 20 OO 20 OO - NIL – no collection on any tax in 15 OP 15 OP - NIL – the new filed fare

34 SG 34 SG - NIL – 204 YQ 204 YQ - NIL –


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

>FQCMH PSGR FARE TAXES TOTAL PSG DES FQG 1 MYR 807 172 979 ADT GUARANTEED AT TIME OF TICKETING GRAND TOTAL INCLUDING TAXES **** MYR 979 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT RATE USED IN EQU TOTAL IS BSR 1SGD - 2.4225MYR ADT LAST DATE TO PURCHASE TICKET: 15SEP11 ADT E-TKT REQUIRED >

Display Filed fare

Entry : *FF1

FQ1 - S1 AP 24MAR11 54/AG P1 CHAY/REBECCAMS ADT A * MYR 701 SIN MH KUL 254.37 NUC254.37END ROE1.30911 FARE SGD333.00 EQU MYR807 TAX 20OO TAX 15OP TAX 34SG TAX 103YQ TOT MYR979 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB- CBZOWSG BG-30K NON ENDORSEABLE CHARGES APPLY T S1/CMH/ET

Point to take note:

1. Fare calculation need to reflect the NUC for the TOTAL journey (including the flown portion) even though the first coupon is already flown. The USED NUC need to be copied back into the fare calculation.

2. FARE amount need to show the total amount of the WHOLE journey (including the flown portion) even though

the reissue only involves the return portion.

Amend Fare calculation

To amend FARE

To remove any paid taxes

To amend FARE BASIS

To remove any endorsement

To remove EQUIV if any

To amend ROE


Since there is no collection of tax now because the taxes have been collected on the original ticket, the taxes in the filed fare (51MY + 20OO + 15OP + 34SG +204YQ) need to be removed.

Step 2 :Amend details from filed fare

Entry : *FB1

*FB1 ENDORSEMENTS PRESENT P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . SIN MH 604 C 19SEP 0950 OK CBZOWSG ..... ..... 30K 2 . KUL FARE SGD/ 333.00 EQ MYR/...807 ROE 1.30911 TAX MYR 1 20 OO 2 15 OP 3 34 SG 4 103 YQ 5 …………... .. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 979 FC SIN MH KUL 254.37CBZOWSG NUC254.37END ROE1.30911 ENDORSEMENTS>FBUEB/NON-ENDORSABLE/CONDITIONS APPLY/

Entry : Details refer old ticket

FARE BASIS : FBUFB/CBZ (AMEND TO SAME FARE BASIS AS PER ORIGINAL TICKET) FARE : FBUFARE/MYR1209 (Amend to fare for total journey after changes) EQUIV : FBUEQ/ (REMOVE EQUIV WHICH IS ONLY MEANT FOR FOREIGN

EXCHANGE) ROE : FBUROE/3.31421 (Amend to Malaysia ROE) TAX : FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/

(REMOVE any tax already paid on the original ticket) FARE CALCULATION (Amend fare calculation to reflect the total journey NUC)

: FBUFC/KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77

ENDORSEMENT : FBUEB/ (Remove any endorsement)

Entry : FBUFB/CBZ+FARE/MYR1209+EQ/+ROE/3.31421+ TAX1/+TAX2/+TAX3/+TAX4/+FC/KUL MH

SIN 172.81YFX MH KUL 211.96CBZ NUC384.77+EB/

>FBUFARE/MYR1209+EQ/+ TAX1/+TAX2/+TAX3/+TAX4+FC/KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77+ROE/3.31421+FB/CBZ+EB/ DATA ACCEPTED * >



Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . SIN MH 604 C 15SEP 0950 OK CBZ ..... ..... 30K 1 . KUL FARE MYR/ 1209 EQ .../........ ROE 3.31421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 979 **VERIFY TOTAL** FC KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.31421





Entry : FBUTTL/



Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . SIN MH 604 C 15SEP 0950 OK CBZ ..... ..... 30K 1 . KUL FARE MYR/ 1209 EQ .../........ ROE 3.31421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 1209 **GENERATED TOTAL** FC KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.31421 > FC KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.1421 >




Entry : FBF



Entry : R.XX+ER

Display Filed fare after removing taxes

Entry : *FF1

FQ1 - S1 AP 24MAR11 54/AG P1 CHAY/REBECCAMS ADT B MYR 1209 KUL MH SIN 172.81YFX MH KUL 211.96CBZ NUC384.77END ROE3.31421 FARE MYR1209 TOT MYR1209 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-CBZ BG-30K T S1/CMH/ET >






COUPONS FOR TKT1:·2... TKT2:·.... TKT3:·.... TKT4:·....

PD TAXES 1:·......·.. 2:·......·.. 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·……......... BSR:·...... ORIG FOP:·............... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/SIN ·KUL ·22MAR11 ·2030111 ·







Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 1209 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·2329792130063 ·. ·.............. ·01 COUPONS FOR TKT1:·2... TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·20....·OO 3:·15....·OP 4:·34....·SG PD TAXES 5:·204...·YQ 6:·......·.. 7:·......·.. 8:·......·.. TTL VALUE:·MYR1086.... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·22MAR11 ·2033333 · N

· > If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” , System will auto calculate the fare differential between the new fare and the old fare MYR 1209 - MYR1086 = MYR123

Screen Response :



Screen Response :


Screen Response :




Entry : R.XX+ER

Step 8 : Complete the rest of the TMU update, ie the mandatory commission <Z>, and other

optional TMU eg endorsement.




FQ1 - S1-2 AP 22MAR11 54/AG P1 CHAY/REBECCAMS ADT G * MYR 1209 KUL MH SIN 172.81 MH KUL 211.96 NUC384.77END ROE3.1421 FARE MYR1209 TOT MYR1209 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S2 FB-CBZ BG-30K MHFLEX FARE PLUS 5KG SUBJ TO PENALTY- NON ENDO SUBJECT TO PENALTY T S1-2/ET/FEX2329792130063/CMH/Z0 >




TKT: 232 9792 130080 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 23MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 604 C 15SEP SINKUL 0950 OK CBZ 1 FARE MYR 1209 TAX 51 MY TAX 20 OO TAX 253XT TOTAL MYR 123A MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH SIN 172.81 MH KUL 211.96 NUC384.77END ROE3.1421 XT 15OP34SG204YQ



TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 22MAR11 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN USED MH 601 Y 10MAR KULSIN 0805 OK YFX 1 EXCH MH 604 Y 19SEP SINKUL 0950 OK YFX 2 FARE MYR 1086 TAX 51 MY TAX 20 OO TAX 253XT TOTAL MYR 1410 MHFLEX FARE PLUS 5KG/ SUBJ TO PENALTY- NON ENDO KUL MH SIN 172.81 MH KUL 172.81 NUC345.62END ROE3.1421 XT 15OP34SG204YQ RLOC 1G M9T3Q6 MH X149O




New ticket status OPEN for travel now



13.9 EXCHANGE – FOR USA DESTINATION For any exchange/reissue for USA destination, where there is PFC already collected on the original ticket, the PFC will need to be removed during the reissue process.


TN53KY/54 XDBKR C096541 AG 20300011 23MAR 1.1CHAY/REBECCAMS 1. MH 94 Y 10SEP KULLAX AK1 1515 1855 SA 2. MH 95 Y 18SEP LAXKUL AK1 0045 #1215 SU ** VENDOR LOCATOR DATA EXISTS ** >*VL· ** VENDOR REMARKS DATA EXISTS ** >*VR· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD

Original Ticket

TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 16AUG10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 94 Y 10SEP KULLAX 1515 OK Y 1 OPEN MH 95 Y 18SEP LAXKUL 0045 OK Y 2 FARE MYR 15752 TAX 51 MY TAX 8 AY TAX 1529 XT TOTAL MYR 17340 KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.31421 XT 102US16XA14XF22XY17YC1358YQ XF 14 LAX 4.5 RLOC 1G Z2XNFM MH X1FJZ

Passenger now wishes to change the returning date to 25 Sep. So agent changed segment 2 to 25 Sep, with same booking class.



New Booking (with changes on return sector)

TN53KY/54 XDBKR C096541 AG 20300011 23MAR 1.1CHAY/REBECCAMS 1. MH 94 Y 10SEP KULLAX AK1 1515 1855 SA 2. MH 95 Y 25SEP LAXKUL AK1 0045 #1215 SU ** VENDOR LOCATOR DATA EXISTS ** >*VL· ** VENDOR REMARKS DATA EXISTS ** >*VR· FONE-KULT*1-300-88-8100 GALILEO MALAYSIA LTD TKTG-T* >

So, in the above change, agent will need to reassess the fare for the new booking to compare with the original ticket to check if there is any differential on fare and taxes. NEW OLD KUL-LAX 10SEP 10SEP LAX-KUL 18SEP 25SEP Fare in MYR amount MYR15752 MYR15752 no fare differential

FARE IN NUC

KUL-LAX (1/2 RT) 2506.60 2506.60 LAX-KUL (1/2 RT) 2506.60 2506.60 ------------- ------------- Total NUC 5013.20 5013.20 to be placed back in fare calculation

======== ======= AIRPORT TAXES


51 MY 51 MY - NIL – 8 AY 8 AY - NIL - 102 US 102 US - NIL – 16 XA 16 XA - NIL – All to be removed from the new Filed fare

14 XF 14 XF - NIL – 22 XY 22 XY - NIL – 17 YC 17 YC - NIL – 1358 YQ 1358 YQ - NIL -

Note: XF is the passenger facilities charge that is applicable in US airport. In the above example, the PFC charge is applicable to LAX airport. Details of the PFC is shown on the fare calculation area KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.31421 XT 102US16XA14XF22XY17YC1358YQ XF 14 LAX 4.5


Reissue process

Step 1 : FARE QUOTE

Entry : FQCMH

> FQCMH@Y9 PSGR FARE TAXES TOTAL PSG DES QG 1 MYR 15752 1588 17340 ADT GUARANTEED AT TIME OF TICKETING RAND TOTAL INCLUDING TAXES **** MYR 17340 **ADDITIONAL FEES MAY APPLY**SEE >FO· ADT LAST DATE TO PURCHASE TICKET: 10SEP11 ADT E-TKT REQUIRED THE FOLLOWING RULES FOR FARE BASIS Y9 -RULES VALIDATION MET THE FOLLOWING RULES FOR FARE BASIS Y9 -RULES VALIDATION MET ARE BASIS CODE MODIFIED FARE

Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 24MAR11 54/AG FARE BASIS CODE MODIFIED FARE P1 CHAY/REBECCAMS ADT G * MYR 17340 KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.1421 XF 14LAX 4.5 FARE MYR15752 TAX 51MY TAX 8AY TAX 102US TAX 16XA TAX 14XF TAX 22XY TAX 17YC TAX 1358YQ TOT MYR17340 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-Y BG-2PC S2 FB-Y BG-2PC T S1-2/CMH/ET

Since there is no collection of tax now because the taxes have been collected on the original ticket, the taxes in the filed fare need to be removed.

To remove from filed fare



Entry : *FB1

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 94 Y 10SEP 1515 OK Y ..... ..... 2PC 1 O LAX MH 95 Y 25SEP 0045 OK Y ..... ..... 2PC 2 . KUL FARE MYR/ 15752 EQ .../........ ROE 3.1421 TAX MYR 1 51 MY 2 8 AY 3 102 US 4 16 XA 5 14 XF 6 22 XY 7 17 YC 8 1358 YQ TTL (INC TAX) MYR 17340 FC KUL MH LAX M2506.60Y MH KUL M2506.60Y NUC5013.20END ROE3.1421 XF 14 LAX4.5

Entry : FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/+TAX6/+TAX7/+TAX8/

>FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/+TAX6/+TAX7/+TAX8/ DATA ACCEPTED * >


Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 857 Y 11MAR 0920 OK YIFMY ..... ..... 20K 1 O JOG MH 856 Y 18MAR 1140 OK YIFMY ..... ..... 20K 2 . KUL FARE MYR/ 3121 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 3342 **VERIFY TOTAL** FC KUL MH JOG 496.64YIFMY MH KUL 496.64YIFMY NUC993.28END ROE3.1 421 >








Entry : FBUTTL/



Entry : *FB

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 94 Y 10SEP 1515 OK Y ..... ..... 2PC 1 O LAX MH 95 Y 25SEP 0045 OK Y ..... ..... 2PC 2 . KUL FARE MYR/ 15752 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 15752 **GENERATED TOTAL** FC KUL MH LAX M2506.60Y MH KUL M2506.60Y NUC5013.20END ROE3.1421 LAX4.5

Step 4 : Remove PFC from Fare calculation When the XF tax is already removed from the tax column, the PFC details that shows as (LAX 4.5) will also need to be removed from the fare calculation before the fare can be finalized. If you try to finalise the file fare by entering FBF before removing the PFC from the fare calculation, an error response will be returned. Entry: : FBF

>FBF

INCOMPLETE PFC INFORMATION EXISTS >



So do the following entry to complete the PFC removal *FB1

P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 94 Y 10SEP 1515 OK Y ..... ..... 2PC 1 O LAX MH 95 Y 25SEP 0045 OK Y ..... ..... 2PC 2 . KUL FARE MYR/ 15752 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 17340 **VERIFY TOTAL** FC KUL MH LAX M2506.60Y MH KUL M2506.60Y NUC5013.20END ROE3.1421 LAX4.5 >

Entry : FBUPFC/ >FBUPFC/ DATA ACCEPTED *

> Screen Response:

*FB1 P01 CHAY/REBECCAMS *ADT 01 OF 01 X CTY CX FLT CL DATE TIME ST FB / TD NVB NVA BG . KUL MH 94 Y 10SEP 1515 OK Y ..... ..... 2PC 1 O LAX MH 95 Y 25SEP 0045 OK Y ..... ..... 2PC 2 . KUL FARE MYR/ 15752 EQ .../........ ROE 3.1421 TAX MYR 1 ......./.. 2 ......./.. 3 ......./.. 4 ......./.. 5 ......./.. 6 ......./.. 7 ......./.. 8 ......./.. TTL (INC TAX) MYR 15752 **GENERATED TOTAL** FC KUL MH LAX M2506.60Y MH KUL M2506.60Y NUC5013.20END ROE3.1421


Entry : FBF



Entry : R.XX+ER

To remove from fare calculation


Display Filed fare

Entry : *FF1

FQ1 - S1-2 AP 24MAR11 54/AG FARE BASIS CODE MODIFIED FARE P1 CHAY/REBECCAMS ADT B MYR 15752 KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.1421 FARE MYR15752 TOT MYR15752 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-Y BG-2PC S2 FB-Y BG-2PC T S1-2/CMH/ET





TX1: TX2: TX3: TX4:

*EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·.............. ·. ·.............. ·.. COUPONS FOR TKT1:·.... TKT2:·.... TKT3:·.... TKT4:·....

PD TAXES 1:·......·.. 2:·......·.. 3:·......·.. 4:·......·.. PD TAXES 5:·......·.. 6:·......·.. 7:·......·.. 8:·......·..

TTL VALUE:·........... BSR:·...... ORIG FOP:·...............

*ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·.../... ·... ·....... ·....... · ·







Screen Response:

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 15752 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·23297921300633 ·. ·.............. ·2. COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·8.....·AY 3:·102...·US 4:·16....·XA PD TAXES 5:·14....·XF 6:·22....·XY 7:·17....·YC 8:·1358..·YQ TTL VALUE:·MYR15752... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·11MAR11 ·2033333 · N

· > If the EXCHANGE mask have been filled up correctly, once you hit “ENTER” there should a valid response as “ TICKET MODIFIER UPATED”

Screen Response :

>*EX **TICKET FOR**: CHAY/REBECCAMS PSGR 1/ 1 NEW FARE: MYR 15752 EQUIV:·........... TX1: TX2: TX3: TX4: *EXCH TICKET*: TICKET NUMBER THRU TICKET NUMBER NO. CPNS ·2329792130063P ·. ·.............. ·2. COUPONS FOR TKT1:·12.. TKT2:·.... TKT3:·.... TKT4:·.... PD TAXES 1:·51....·MY 2:·8.....·AY 3:·102...·US 4:·16....·XA PD TAXES 5:·14....·XF 6:·22....·XY 7:·17....·YC 8:·1358..·YQ TTL VALUE:·MYR15752... BSR:·...... ORIG FOP:·INVAGT......... *ORIG ISSUE*: TICKET NUMBER ORG/DES CITY DATE IATA CODE ·.............. ·KUL/KUL ·KUL ·11MAR11 ·2033333 · TICKET MODIFIERS UPDATED >


Entry : R.XX+ER







FQ1 - S1-2 AP 24MAR11 54/AG FARE BASIS CODE MODIFIED FARE P1 CHAY/REBECCAMS ADT B MYR 15752 KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.1421 FARE MYR15752 TOT MYR15752 ***ADDITIONAL FEES MAY APPLY*SEE>FO1· S1 FB-Y BG-2PC S2 FB-Y BG-2PC T S1-2/Z0/ET/EBNON ENDORSEABLE*EBCHARGES APPLY/FEX2329792130063/CMH >


TKT: 232 9792 131 672 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 10SEP10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN OPEN MH 94 Y 10SEP KULLAX 1515 OK Y 1 OPEN MH 95 Y 25SEP LAXKUL 0045 OK Y 2 FARE MYR 15752 TAX 51 MY TAX 8 AY TAX 1529 XT TOTAL MYR NOADC NON ENDORSEABLE CHARGES/APPLY KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.31421 XT 102US16XA14XF22XY17YC1358YQ XF 14 LAX 4.5 EXCHANGED FOR: 2329792130063 ORIGINAL ISSUE: 2329792130063KUL16AUG1020311111 RLOC 1G Z2XNFM MH X1FJZ

Ticket status OPEN for travel for new ticket



TKT: 232 9792 130063 NAME: CHAY/REBECCAMS FF: 091238232 ISSUED: 16AUG10 FOP:INVAGT PSEUDO: AAAA PLATING CARRIER: MH ISO: MY IATA: 20311111 USE CR FLT CLS DATE BRDOFF TIME ST F/B FARE CPN EXCH MH 94 Y 10SEP KULLAX 1515 OK Y 1 EXCH MH 95 Y 18SEP LAXKUL 0045 OK Y 2 FARE MYR 15752 TAX 51 MY TAX 8 AY TAX 1529 XT TOTAL MYR 17340 KUL MH LAX M2506.60 MH KUL M2506.60 NUC5013.20END ROE3.31421 XT 102US16XA14XF22XY17YC1358YQ XF 14 LAX 4.5 RLOC 1G Z2XNFM MH X1FJZ






13.10 EXCHANGE – DESCRIPTION OF FIELDS

Description of Fields

TICKET FOR Passenger name automatically placed here from filed fare.

NEW FARE Automatically placed here from the filed fare.

TX1 to TX4 All taxes from the filed fare will be displayed here.

EQUIV If applicable, the currency code (not the amount) of the original currency of issue and of the additional collection currency should be shown here from the manually updated filed fare. Up to three currency codes may be entered, leaving a space between each.

TKT NO The ticket number will have been filled in automatically. If not, type in the ticket number to be exchanged substituting the check digit with P

THRU If exchanging a conjunction ticket type X here, otherwise leave blank.

TKT NO Enter the last conjunction ticket number of the sequence (including the check digit). If not applicable, leave blank.

NO. CPNS The number of flight coupons to be exchanged e.g. 02 will be automatically added here by the Galileo system

COUPONS FOR The coupons to be exchanged will be added automatically here by the Galileo system, e.g. 12 to signify coupons 1 and 2

PD TAXES All paid taxes (shown individually) will be displayed here, It is not permissible to show a combination of taxes using the XT tax code.

TTL VALUE: The original fare excluding taxes is reflected here along with the currency code e.g. GBP149.00.

BSR If dealing with different currencies, enter the Bank Selling Rate according to the FZS entry. Prefix the BSR with an oblique (/) to indicate divide. If the BSR contains more than 4 numbers, ignore the last one(s)

ORIG FOP Enter the Form of Payment used on the original ticket, for example NONREF. If it was a credit card, it will be displayed as CC.

*ORIG ISSUE* Line of information relating to original ticket

TICKET NUMBER If the ticket being exchanged has previously been re-issued, the original ticket number must be shown here.


ORG/DES Enter the origin/destination of the whole journey, using the city, not airport, codes. For example the ORG/DES fields for an itinerary STNTLVSTN would be reflected as LONLON. This will need to be manually amended as for an e-Ticket the system will take the first two city codes from the Booking File which would only be correct for a one way journey.

CITY The city code where the original ticket was issued

DATE The date the original ticket was issued in DDMMMYY format.

IATA CODE The original office IATA number.


13.11 VOID /CANCEL AN EXCHANGE

Void/Cancel a Reissued ticket

It is possible to Void/Cancel a reissued ticket. This must be done on the same day, once voided it cannot be un voided.

Only a few US carriers have activated this entry e.g. US, CO, AA, DL. Refer to ASK Travelport Airline functionality table for more information. Include the airline code and check digit.

Entry:

TRVE/12512344444446

Refer to Ask-Travelport What carriers are activated for Electronic Ticket Functionality - Cancel Refund and Void Exchange?

http://travelport-english.custhelp.com/app/answers/detail/a_id/15293

http://travelport-english.custhelp.com/app/answers/detail/a_id/15293


Module 14: Viewtrip

VIEWTRIP ITINERARY

Viewtrip Itineraries can be accessed via the website www.viewtrip.com. The passenger needs to use their Galileo locator and their surname to retrieve. These are also sent when a passenger is emailed their itinerary from the booking file.

http://www.viewtrip.com/


Unassociated remarks are visible at the bottom of the itinerary under the „Remarks‟ heading.

Associated remarks can be viewed for each segment in the „Remarks‟ area after clicking the „Flight Service Information‟ under each segment.


Viewtrip E-Ticket Receipts

From the Viewtrip website the passenger can also access a copy of their e-ticket receipt.

Normally the fare is visible on the e-ticket receipt. Not all agencies want the passenger to see the actual cost of the airfare, as it may have been sold as part of a package, or a service fee added.


It is possible to suppress certain parts of the fare information from the receipt by making a notepad entry in the booking file.


NP.VIEWTRIPNET Suppresses Fare (IT is shown). Tax breakdown, Fare Basis, Baggage Allowance, Form of Payment and Endorsements are shown.

NP.VIEWTRIPITIN Suppresses Fare, Tax Breakdown, Form of Payment and Endorsements

NP.VIEWTRIPWARSAW Shows standard receipt with Warsaw Convention conditions of contract.


Module 15: Reprinting Support Document

REPRINTING SUPPORT DOCUMENT

15.1 Reprinting support documentation

It is possible to reprint support documentation at any time after the ticket has been issued on the condition that the ticket record is still available in the airline‟s database

When to use

When you wish to print e-Ticket supporting documentation

How to use

Entry : TSD12516000004856


TSD Ticket Support Document

12516000004856 Ticket number including carriers numeric code, full ticket number and check digit

15.2 Re-printing the Refund Notice

It may be necessary to re-print the refund notice out if the itinerary printer jammed, or the refund notice was lost.

To reprint the notice:

Entry : TSDR2329901141638/22MAR11

Points to note:

The refund notice can only be re-printed for refunds issued within the last seven days.

The expected response is REFUND NOTICE REPRINTED.

If the notice was not printed within the seven day period, or the wrong date is specified the response will be TICKET REFUND NOTICE NOT FOUND.


15.3 Re-printing Specific Coupon only (only on SAME DAY of ET issuance)

It is possible to reprint support documentation based on specific coupon of an E-Ticket, example Audit Coupon, Agent Coupon, Passenger Receipt, Exchange Authorization or Credit Card Charge Form.

The E-ticket record that need to be reprint is still OPEN for travel for Agent Coupon, Agent Coupon, and Passenger Receipt in the airline‟s database.

Note: The reprint of specific coupon is only possible for SAME DAY of ticket issuance.

Entry : HQC

DEMAND TOTAL NEXT SEQ

PENDING SENT NUMBER DOCUMENTS TKT-OPTAT 0 129 08203 ITN-ITIN 0 0 11474 Sequence Number ACC-MIR 0 72 48168

SUPPORTING PRINT DEMAND TOTAL DOCUMENTS LATER PENDING SENT AUD 0 0 129 AUD - Audit Coupon AGT 0 0 129 AGT - Agent Coupon REC 100 0 0 REC - Passenger Receipt UCF 0 0 27 UCF - Credit Card Charge Form EXC 0 0 6 EXC - Exchange Authorization

>

In order to do reprinting, you need to specify based on the type of coupon that you wish to reprint. AUD - Audit Coupon AGT - Agent Coupon REC - Passenger receipt UCF - Credit Card Charge Form EXC - Exchange Authorization The supporting documents sent for the day will be stored in the HQC list according to sequence number

If the TKPDTD was just transmitted, where the last sequence number can be identified (in this example let say is 08203), you can just do the display the image from the HQC table with the following entry:

Entry : HQB/EXC/08203 - to display Exchange Authorization with sequence

Number 08203 from the HQC list above


If you do not know the sequence number of that particular transaction, refer to the list

Entry : HQB/EXC/DS - Display Exchange Authorization list (EXC)

Screen Response:

EXCHANGE AUTHORISATION-DEMANDSEQ NO - 40510 DATE – 22MAR11 OUTPUT GTID - TABLE RECLOC - VS1M42 ELEC TKT NO - 2323128943502 1-MOHDFARI/MOHNANMR FLT DATE ORG DST 1 MH 601 31JUL KUL SIN 2 MH 612 02AUG SIN KUL

Refer to the name and TKNE on the screen, if this is not the name and ticket number that you want to reprint, move down to further search for the next ticket number

Entry : HQB/MD

Screen Response: EXCHANGE AUTHORISATION-DEMANDSEQ NO - 40511 DATE – 22MAR11 OUTPUT GTID - TABLE RECLOC - PLPHBU ELEC TKT NO - 2323128943503 1-LEE/CHINGMDM FLT DATE ORG DST 1 MH 2742 31JUL KUL BTU 3 MH 2507 02AUG KCH KUL

After moving down using the entry above, if this is still not the coupon that you want to reprint, repeat the same entry until you reach the name of the passenger or ticket number that you wish to reprint. After getting the correct name or ticket number, send it to the printer to be reprinted by enter HQNN

Entry : HQNN

Screen Response :

Transmission Initiated. The above response shows that the copy is successfully generated to the printer.


Reprint other Coupon

Similarly, when you need to reprint other coupon eg Audit Coupon AUD Agent Coupon AGT Passenger coupon REC Charge Corm UCF you can use the same steps to purge it to the printer.

Point to take note: The above function is only VALID FOR REPRINT ON THE SAME DAY ONLY.

Linkage

In addition to the air ticket, in your agency you may wish to issue additional documents using the Galileo system, such as an itinerary or a MIR, (which sends data to a back office system)

Should an attempt be made to issue a document without linkage to the document printers, the system response will be:

Every workstation and printer device has its own unique Galileo Terminal IDentifier (GTID).

The GTIDs of all workstations and printers in your agency are recorded in your Agency Account Table (AAT). If any GTID is not recorded in the AAT then access to the Galileo system is denied.


Note: GTIDs are automatically added to the AAT before installation of Galileo in the agency. Each workstation and printer device is usually labelled with the GTID. Alternatively, you may locate printer and MIR GTIDs by looking at the Galileo Print Manager software within your agency. To establish the GTID of your workstation, make one of the following entries:

+J

Screen response :

or OP/WL

Screen response :


Module 16: Stock Control

When issuing e-Tickets, the ticket numbers are assigned automatically by the Galileo system, usually in batches of 250. When all e-ticket numbers have been used, the Galileo system will automatically assign a new range of ticket numbers. It is possible, however, for travel agents to create itinerary numbers. This is managed by the travel agent and not by Galileo.

Module Objectives


Display ticket numbers for usage in your agency

Assign itinerary numbers.

Display the TINS report.

Void tickets

Viewing e-Ticket numbers

Often referred to as CGNs (Computer Generated Numbers), it is possible to view how many ticket numbers your agency currently has left

HMTN/D


HMTN/D Help Me Ticket Numbers / Display

Screen response:



ALLOCATED TICKET… Header text

9900435149 The next ticket number that will be issued prefixed with the airlines 3 digit ticket code

9900435199 The last ticket number in the range

51 The number of e-Ticket numbers remaining


Module 17: e-Ticketing Troubleshooting

It is important to note that all airlines have different procedures and requirements when it comes to working with electronic documents. This module is designed to look at some of the more frequently occurring scenarios relating to the issuance of e-Tickets

Module Objectives


Work with commonly occuring e-Ticket issues

Identify sources of reference in recifying some of these problems

Common e-Ticket problem scenarios

The most commonly reported scenarios relating to e-Ticketing are as follows:

Unable to issue a ticket

Unable to display an e-Ticket record

Unable to revalidate or exchange an e-Ticket

Unable to send automatic TKNE e-Ticket numbers to the airline


Unable to issue a ticket

Airlines have their own restrictions in all areas of e-ticket issuance, and it may be that the airline does not allow the functionality that the passenger requires.

Check for the following:

Multiple passenger or coupon restrictions

Some airlines will restrict the number of passengers in a Booking File who can have an e-Ticket issued with a single ticketing command (TKP)

Attempt to issue documents for each passenger using a separate ticketing command e.g. TKP1P1

FOID requirements

Although not required by the majority of airlines now, some airlines still require a FOID (Form of Identification) in a Booking File

Check with the airline or check their Galileo Information pages to see what are the accepted FOIDs.

Refer to H/FOID for the correct formats to add a FOID into a Galileo system Booking File

If two FOIDS are entered, they may conflict. Remove one from the Booking File, such as mileage membership number.

Check that the Form of Payment in the Booking File is acceptable to the carrier.

Individual carrier functionality can be checked by looking at the spreadsheet in ASK Travelport, answer number 8430.





System formats: Known Error Responses: Explanation and Possible Resolution:

1. CGET

TTB1

UNABLE TO PROCESS

ITINERARY NOT VALID FOR E TICKET

To display a list of all airlines that are eligible for e-ticketing. If the airline is not listed the travel agent must contact the airline for guidance.

To display timetable information and the e-ticket eligible indicator for most airlines. If E does not appear the airline or route may still be eligible although the airline has not updated their timetable information.

2. FF1

UNABLE TO PROCESS ET/PT MODIFIER NOT ALLOWED

To display the filed fare to check the plating carrier and any ET/PT modifiers. The plating carrier or ET/PT modifiers may be incorrect.

3. DT/IAT/DISXX

Note: XX is the

plating carrier in the filed fare.

INTERLINE ELECTRONIC TICKET AGREEMENT NOT VALID FOR THIS ITINERARY

To display the interline agreement to check whether other airlines can be included in the e-ticket itinerary.

If the airline combination is not listed, the travel agent may need to split the booking onto separate tickets,

Check: Known Error Responses: Explanation and Possible Resolution:

4. Check the passenger name in the Booking File.

NAME MISMATCH

VENDOR UNABLE TO PROCESS

The Galileo system transmits a variable number of characters in a name. Different carriers accept different numbers of characters.

Check the functionality listing. If characters are restricted, contact the carrier for guidance.

5. The flight does not appear on Galileo neutral availability.

INVALID FLIGHT/DATE Call your local Galileo Helpdesk who will request the airline to update the availability.

6. Check that HK and AK status are acceptable in the same Booking File.

VENDOR LOCATOR REQUIRED

NAME MISMATCH-generated by incorrect Vendor Locator

The vendor locator must be in the Booking File for both sectors.

You may make a manual entry to add a vendor locator, e.g. RL.BA LOCATOR


7 Check the name in the Booking File is the same as that held by the airline.

Name changes are not permitted on any Booking File where e-Tickets have been issued.

You must call the airline to verify the name.

NO BOOKING FILE MATCH FOUND

NAME MISMATCH

8. Check the passenger type.

Some airlines do not permit e-Tickets for infants. Check the functionality listing.

NAME MISMATCH

9. Check that a paper ticket has not been issued previously in the Booking File.

TKNA information may have to be removed from the airline system.

The agent must call the airline to remove TKNA information from the airline system.

ELECTRONIC TICKET ALREADY ISSUED

Unable to display an e-Ticket record

When you display an e-Ticket record, the data that you are presented with is in fact held in the airlines e-Ticket server (ETS). This information is retained by each airline for a differing length of time. The industry minimum standards are:

7 days from the last date of intended travel for a wholly used e-Ticket record (ETR)

13 months from the first coupon travel date for a partially used ETR

13 months from the date of issue for a wholly used ETR

Note: Some airlines may not permit e-ticket display at all.

Check the Carrier functionality spreadsheet in Ask Travelport answer 8430 for the airline‟s accepted display formats.


Unable to revalidate or exchange an e-Ticket

If the airline does not permit the revalidation of an e-Ticket, you will need to amend the Booking File and then exchange the original e-Ticket with no additional collection. Alternatively some airlines will revalidate the e-Ticket in their system if requested.

Some carriers will only allow you to exchange an e-Ticket on one occasion. If there is a requirement to exchange an e-Ticket a second time and the airline do not permit the second exchange of the document through the Galileo system, you will need to contact the carrier who will process this on your behalf

Below are some more frequently asked questions relating to revalidation of e-Tickets




FAQs - Unable to Revalidate an E-ticket

Check: Explanation and Possible Resolution:

What do you do if a travel agent is unable to revalidate an e-ticket?

Check the functionality listing. If the airline does not allow revalidation, the travel agent must exchange the ticket for a new one, with no additional collection.

Alternatively request the airline to perform the revalidation.

Can a travel agent revalidate an e-ticket when the status is CKIN?

CKIN status indicates that flight departure is within 24 hours, and the airline is anticipating that the passenger will be checking in.

The travel agent must request the airline to perform the revalidation.

For BA refer to exception in Revalidation module.

How do you revalidate an e-ticket in a divided Booking File if the e-ticket record is not present?

Retrieve the ETR into the divided Booking File. Enter: TE/125960000078.

Revalidate the ticket in the usual way.

Note: Other entries are available to retrieve an ETR. Refer to help pages: H/*TE

What do you do if the itinerary is part travelled and there is no live sector remaining on the original plating carrier?

The airline must revalidate the e-ticket record.

The passenger has changed their flight reservations and will now depart from LHR instead of LGW. Can the ticket be revalidated?

No. The ticket must be re-issued.

How does a travel agent revalidate an e-ticket if there is no longer a live Booking File?

Advise the travel agent to create a new Booking File, and retrieve the ETR into the Booking File with the entry:

TE/125960000078.

Revalidate the ticket in the usual way.

Can a travel agent revalidate multiple segments with one entry?

No. Each segment and coupon must be revalidated separately.


Unable to Void an e-Ticket

Usually it is only possible to void an e-Ticket if the status code of the ticket is OPEN. However, some airlines will allow you to void if the status is APRT. If not, contact the airline and ask them to change the status back to OPEN.

Unable to send automatic TKNE e-Ticket numbers to the airline

This functionality is set up on request by the airline. Most airlines do not request it or require it as they hold the ETR themselves and therefore already have details of the ticket number in their system. If in doubt it is advisable to check this with the airline.


Module 18: Fallback and Recovery for Itinerary and MIR

The previous module covered some of the errors received when trying to issue an e-ticket.

The fallback and recovery procedures covered in this module are to assist with the production of itineraries and/or MIRs. .

This module contains general information on the transmission flow of a document and then continues with step-by-step procedures to resolve different scenarios.

Important note: Print Manager must be up and running to enable itineraries to print, and to transmit a MIR to the back office system.

Module Objectives

Upon completion of this module you will be able to:

Track the flow of a document through the Denver Central Processor

Work with the Pending and Printer Buffers

Tracking the Flow of a Document

To issue an itinerary or transmit a MIR, a TKP input is made.

When the TKP input is made, an image of the document travels from the travel agent's workstation to the Galileo Central Processor in Denver, before it is passed onto the agency printer where the document is printed.


Transmission Flow of a Document

Each time an itinerary is issued it goes through an internal process in Denver on its way to the printer.

GALILEO CENTRAL PROCESSOR

Demand Demand Pending Sent Buffer Buffer

Sequence Number Assigned

Agency Printer Terminal Buffer

Agency Printers

Demand Pending Buffer

A document image enters the demand pending buffer in Denver and if the printer status is down the image is held in the pending buffer until the status is brought back up.

Sent Buffer

If there are no problems, the image moves to the sent buffer. Two numbers are assigned to the image as it leaves the pending buffer and moves to the sent buffer:

Printer Buffer

From the sent buffer, the image is handed off to the printer buffer, which is a separate communications network located between the Central Processor and the printer. If there are no printer malfunctions the image passes on to the printer where the document is printed.


Fallback and Recovery Procedures

Fallback and recovery procedures are required when:

An image is stuck in the pending buffer

An image is stuck in the printer buffer

Displaying Demand Pending and Sent Buffer Image Counts

You can display the count for the demand pending and sent buffers at any time.

Entry: Explanation:

HQC Display Demand Pending and Sent Buffers

Response:

Continued on next page


ITN-ITIN The number of images in the pending and sent buffers, and the sequence number of the next document to be issued.

ACC-MIR The number of images in the pending and sent buffers, and the sequence number of the next document to be issued.

A count in the pending Buffer indicates that images are stuck and cannot progress to the sent buffer for because the printer status is down.

The count in the sent buffer builds up during the day as itineraries and MIRs are issued, and indicates the number of passengers (not Booking Files).

It is reset to zero at 0400 GMT each day, however the images remain in the buffer for approximately 24 hours and can be displayed throughout this period if required.


Displaying Images in the Pending Buffer

If an image is stuck in the pending buffer, it may be displayed. Although the count is for the number of passengers, only one image exists for each Booking File.

Entry: Explanation:

HQB/ITN/DP To view itinerary images in the demand pending buffer

HQB/ACC/DP To view MIR images in the demand pending buffer

Scrolling through the Demand Pending Buffer

The following entries may be used to scroll through the

demand pending buffer to display other images.

Entry: Explanation:

HQB/MD Move down to display the next image in the buffer

HQB/MD3 Move down 3 images

HQB/MU Move up to display the previous image in the buffer

HQB/MU2 Move up 2 images

Deleting an Image from the Demand Pending Buffer

If the image is no longer required, it may be deleted.

You must first display the image using the above entries.

Entry: Explanation:

HQM/DELETE Delete the image from Demand pending Buffer

Bring printer status back to UP

Entry: Explanation:

HMOMC123GH1-U To bring stats of itinerary/MIR to Up

(Help Me Operate Machine)


Working with the Printer Buffer

If there is a problem with the itinerary printer, a document image may be stuck in the printer buffer.

Printer Buffer Image Count

Only one image at a time should be held in the printer buffer, therefore the count will be either 1 or 0. The number refers to the number of Booking Files, not the number of passengers or documents.

Entry: Explanation:

HQCD5F062 Count number of images in Itinerary Printer Buffer

Displaying the Printer Buffer Image

Any image in the printer buffer may be displayed and then either deleted if no longer required, or the printer may be quick started to drive the image to the itinerary printer.

Entry: Explanation:

HQDC18AB1 Display image in Itinerary Printer Buffer

Deleting an Image from the Printer Buffer

Entry: Explanation:

HQXDAB8U7 Display image in Itinerary Printer Buffer

Quick Starting the Printer

You may quick start the printer to drive the image of the itinerary or MIR.

.

Entry: Explanation:

HQDC87ABC Display image in Itinerary Printer Buffer

.


Notes

document production manual

Documents

benefits of e

table of content module

ticketing commands

ticketing qualifiers

sample eticket records

galileo international

quota table

printer linkage status