Page 1 of4 Erika Helps From: Erika Helps Sent: 07 August 2012 17:07 To:_ .. Subject: RE: And I need this like a hole in the head .... Details of all volunteering stuff (before his appointment and after his dismissal included) and copies of case records. Have looked through the paperwork today - think most people would appreciate just how much support he did get and just how labour intensive he was in tenns of support by a number of staff for very little net return in tenns of effort or output. Sent: 07 .11 To: Erika Helps Subject: RE: And I need this like a hole In the head .... What is he seeking in his subject access request? - From: Erika Helps [mallto:erlkah@rtcab.org.uk] Sent: 07 12 16:37 ... -The attached will come as no surprise ... Will wait and see how he responds - eltA feel best policy is to ignore but seeing as I had to write to him anyway we didn't see any hann In appealing to Jonathan's better judgement. Will update if there is anylhlng to report. Erika Sent: To: Erika Helps Subject: RE: And I need this like a hole In the head .... Now we need to do something about it. From: Erika Helps [mallto:erlkah@rtcab.org.uk] Sent: 03 August 2012 12:13 03/09/2012 > think that what he most wants is a public reaction so that he can > demonstrate his "expertise" - we are not prepared to engage with him > in this way as recent correspondence, where we asked Jonathan to > reflect on the potential damage his comments may cause and take down > his posts, appears only to have fanned the flames. > > > > Last year our bureau helped almost dealt with over 8,000 clients with > 48,000+ issues with a client satisfaction rating of over 96%. We have > a large staff and volunteer team totalling almost 80 people who would > cheerfully counter the allegations made by Jonathan (who is recalling > for the most part events which took place over 4 years ago which would > explain the factual errors he makes) regarding the support, > management, training and supervision they receive - this part of the > allegation clearly affects more staff than just me. > > > > Neither the bureau nor I is in a financial position to bring legal > action for defamation - we are a registered charity and we have a duty > to provide client focused services with whatever money I can bring in > to the bureau. Distractions such as Jonathan's recent "campaign" are > both unhelpful and frustrating. Jonathan's ability to promote his > site on Google searches and the like means that, without your help to > remove such postings, the reputation of Rhondda Taff CAB and my > personal reputation risk being diminished for some considerable time > to come - there can be no guarantee that people will not take what is > written at face value. > > > > I am certainly no technical expert and our IT volunteer tells me that > the best way to resolve this in the face of Jonathan's unwillingness > is to appeal to you for your help in resolving the matter - I will > also be contacting eco web hosting to the same end. > > > > I look forward to hearing from you - many thanks in anticipation of > your support. > > > > Sincerely, > > Eri ka Helps > > Chief Executive Rhondda Taff Citizens Advice Bureau (RTCAB) > > Registered Charity No. 1074801 Company Limited by Guarantee No. > 3717793 > > 5 Gelliwastad Road,Pontypridd, CF37 2BP > > Admin Tel: 01443 409284; Direct line: 01443 490541; Web > www.adviceguide.org.uk and www.citizensadvice.org.uk > > This e-mail originates from Rhondda Taff CAB. It contains proprietary > information, some or all of which may be legally privileged. It is for > the intended recipient only. If an addressing or transmission error > has misdirected this e-mail, please notify the author by replying to > this e-mail. If you are not the intended recipient you must not use, > disclose, distribute, copy, print or reply to this e-mail (other than > for the reason stated above). ;.. > > > > 2 Page 2 of4 head . The man clearly has nothing better to do with his time. Jonathan Bishop, a former volunteer (he left 4 years ago!) has published defamatory comments on his own website (which he has pushed well up the google search list on my name). Comments are malicious and untrue. http://www.jonathanbishop.com/4718/unplugged-and-uncutlerika-helps/ My personal inclination would be absolutely just to ignore him _ just have a look at the rest of the crap he publishes on the internet - but we have the paperwork to disprove the criticisms he makes of our wider volunteer management from that time and I think he potentially damages public perception of the bureau as a place to volunteer (although again I feel that we could very easily disprove this). Can we possibly discuss later? I also have a 2pm meeting which is expected to lat 2hrs which I would really like your opinion on? I'm attaching the recent email correspondence - Stuart George was Chair at the time and dealt with some of Jonathan's protracted correspondence -I think his final comment tells it's own tale. fri{a HIps Chief Executive Rhondda Taff Citizens Advice Bureau (RTCAB) Registered Charity No. 1074801 Company Limited by Guarantee No. 3717793 5 GelliwBstad ROBd,Pontypridd, CF37 2BP Admin Tel: 01443409284; Direct line: 01443 490541; Web www.adviceguide.org.ukand www.citizensadvice.org.uk This e-mail originates from Rhondda TaU CAB. It contains proprietary information, some or all of which may be legally privileged. It is for the intended reCipient only. If on addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above). 111is email was received from the INTERNET and scanned by the Government Secure Intranet anti-virus service supplied by Cable&Wireless Worldwide in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) In case of problems, please call your organisation's IT Helpdesk. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes. This e-mail (and any attachment(s) is private and intended solely for the use of the individual or entity to whom they are addressed. Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient please destroy all copies and inform the sender by return e-mail. 03/0912012 Erika Helps From: Erika Helps Sent: 03 August 2012 12:11 To: Cc: Subject: RE: And I Forgot the attachment From: Erika Helps Sent: 03 August 2012 12:10 Page I of I Jonathan Bishop, a former volunteer (he left 4 years ago!) has published defamatory comments on his own website (which he has pushed well up the google search list on my name). Comments are malicious and untrue. http://www.jonathanbishoD.Coml4718/unpluaged-and-uncutlerjka-helpsl My personal inclination would be absolutely just to ignore him - just have a look at the rest of the crap he publishes on the Intemet - but we have the paperwork to disprove the criticisms he makes of our wider volunteer management from that time and I think he potentially damages public perception of the bureau as a place to volunteer (although again I feel that we could very easily disprove this). Can we possibly discuss later? I also have a 2pm meeting which is expected to lat 2hrs which I would really like your opinion on? I'm attaching the recent email correspondence - Stuart George was Chair at the time and dealt with some of Jonathan's protracted correspondence -I think his final comment tells it's own tale. f r i ~ JfeCpS Chief executive Rhondda Taf( Citizens Advice Bureau (RTCAB) Registered Charity No. 1074B01 Company Limited by Guarantee No. 3717793 5 Gelliwastad Road,Pontypridd, CF372BP Admin Tel: 01443409284; Direct line: 01443490541; Web www.advicegulde.org.ukand www,citizensadvice.org.uk This e-mail originates from Rhondda Talf CAB. It contains proprietary information, some or all of which may be legally privileged. It is for the intended recipient only. If on addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended reCipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above). 03/09/2012 Erika Helps From: Sent: To: Subject: Will let you know! Well done! I think we just need to keep an eye on things. If anything else appears, perhaps a call to the Police may be appropriate - he would certainly be committing offences under the Protection From Harassment Act 1997. All traces gone! His websites (all 10 of them!) have been taken down - he can rebuild them with another ISP but this would take him an age so I'm told. I do wonder though whether he will now retaliate somehow - if he does then I think this potentially gets escalated under the malicious communications act. -----Original Message-----From: Abuse Team [mailto:abuse@heartinternet.co.uk] Sent: 14 August 2012 09:14 To: Erika Helps Subject: Re: Defamation Dear Ms Helps, Thanks for your email. We have disabled all of the domains which we host on our network. If you find any more domains which host this content please let me know. On Mon, 2012-08-13 at 13:00 +0100, Erika Helps wrote: > Hello, > > > > I am emailing further to my earlier phone call (I spoke to a very > helpful member of the Heart Internet sales team - sorry I did not get > his name) regarding defamatory comments made on website or sites over > which I understand you have some control as to suitability of content. > > > ~ The ]jnks on the attached Word document go to a number of w c b ~ i t c ~ > where Jonathan Bishop, a former volunteer with the bureau, has posted > defamatory comment affecting both me as an individual and the > reputation of Rhondda Taff Citizens Advice Bureau. Wider reading on > any of his websites and following links through to other sites will > demonstrate that Jonathan claims some authority on trolling and I 1 Mr A Blake, Abuse Department, Heart Internet Ltd. abuse@heartinternet.co.uk www.heartinternet.co.uk Tel: 0845 644 7750 Fax: 0845 644 7730 ****************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. Heart Internet Ltd accepts no responsibility for information, errors or omissions in this email. ******************************************************************* This email has been scanned by Netintelligence http://www.netintelligence.com/email This e-mail (and any attachment (s is private and intended solely for the use of the individual or entity to whom they are addressed. Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient please destroy all copies and inform the sender by return e-mail. Internet e-mail is not a secure medium, as messages can be intercepted and read by someone else. Please bear this in mind when deciding whether to send information by e-mail. Postal addresses for the Legal Services Commission are available from http://www.legalservices.gov.uk/aboutus/our_regional_network.asp The Legal Services Commission reserves the right to monitor, record and retain any incoming and outgoing e-mails for security reasons and for monitoring internal compliance with the Legal Services Commission policy on staff use. E-mail monitoring and/or blocking software may be used and e-mail content may be read. You have a responsibility to ensure laws are not broken when writing or forwarding e-mails and their contents. No contracts can be entered into on our behalf bye-mail. Any views or opinions expressed are solely those of the author and do not necessarily represent those of the Legal Services Commission. The Legal Services Commission checks all e-mails and attachments for known viruses, however, you are advised that you open any attachments at your own risk. The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless Worldwide in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free. Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes. This email has been scanned by Netintelligence http://l .. ww.netintelligence . com/email 3 Erika Helps From: Sent: To: Subject: Hi Rob, Erika Helps 14 August 2012 09:51 'Rob Percival' RE: Defamation Many thanks for trying anyway. Heart Internet's abuse team have actually taken the decision to disable Jonathan's domains so this really resolves things from my point of view as long as Jonathan doesn't decide to escalate things by rebuilding and republishing elsewhere. I will be keeping my fingers crossed that this doesn't happen. Kind regards, Erika -----Original Message-----From: Rob Percival Sent: 13 August 2012 19:31 To: Erika Helps Subject: Fwd: Defamation Dear Erika, I've had a response, but I suspect it's not what you want to hear I'm afraid: "The claim for defamation is unwarranted however, as it is true, and I would be able to get affidavits to prove so. Also, I belfeve I would have the protection under Chambers v DPP and Singh v British Chiropractic Association as this is fair comment and would be unlikely in the eyes of a reasonable person cause Mrs Helps any apprehension. Furthermore on the basis of DPP v Connolly, there has to be an intention to cause anxiety or distress to the person. The purpose of this website is to expose bad practice in people receiving public money. Mrs Helps has received awards for her work, so it is in the public interest for people to know the truth about her, like one was allowed to in the case of John Terry and his 'Dad of the Year' award: http://en.wikipedia.org/wiki/John_TerryIFamily_and-personal_life More information on this here: http://www.cps.gov.uk/legal/a_to_c/communications_offences/index.html I would invite Mrs Help to read this, and then if she still feels aggrieved, I am willing to hear from the police under the Malicious Communications Act she cites. Or if she prefers (don't tell her about the Defamation Act 1996) I am willing to receive service from her legal team at the following address: Jonathan Bishop CITP The ILS Building PO Box 674 Singleton Park Swansea SAl 9NN" Sorry about that. l Jonathan is entitled to express his opinion, and while I would happily > let him know that you have contacted us and ask him to consider taking > the articles down, unless he is clearly breaking the law in some way, > we can't force him to take the pages down. > > Do let me know how you would like to proceed. > > Kind regards, > > Rob > > Nww.ecowebhosting.co.uk > > > > On 13 August 2012 13:46, Erika Helps wrote: Hello, I am emailing further to an earlier phone call to a very helpful > member of 2 the Heart Internet sales team regarding defamatory comments made on > website or sites over which I understand you have some control as to > suitability of content. The links on the attached Word document go to a number of websites > where Jonathan Bishop, a former volunteer with the bureau, has posted > defamatory comment affecting both me as an individual and the reputation of > Rhondda Taff Citizens Advice Bureau. Wider reading on any of his websites and following links through to other sites will demonstrate that Jonathan > claims some authority on trolling and I think that what he most wants is a > public reaction so that he can demonstrate his "expertise" - we are not > prepared to engage with him in this way as recent correspondence, where we asked Jonathan to reflect on the potential damage his comments may cause and > take down his posts, appears only to have fanned the flames. Last year our bureau helped almost dealt with over 8,000 clients with 48,000+ issues with a client satisfaction rating of over 96%. We have > a large staff and volunteer team totalling almost 80 people who would cheerfully counter the allegations made by Jonathan (who is recalling > for . - - -- the most part events which took place over 4 years ago which would > explain the factual errors he makes) regarding the support, management, > training and supervision they receive - this part of the allegation clearly affects > more staff than just me. Neither the bureau nor I is in a financial position to bring legal > action for defamation - we are a registered charity and we have a duty to > provide client focused services with whatever money I can bring in to the > bureau. Distractions such as Jonathan's recent "campaign" are both unhelpful > and frustrating. Jonathan's ability to promote his site on Google searches > and the like means that, without your help to remove such postings, the reputation of Rhondda Taff CAB and my personal reputation risk being diminished for some considerable time to come - there can be no > guarantee that people will not take what is written at face value. I am certainly no technical expert Clnd uur IT vulunLt:ot:ol Lt:oll::; J I I ~ lhdL > the best way to resolve this in the face of Jonathan's unwillingness is to appeal to you for your help in resolving the matter - I have also > contacted Heart Internet to the same end. 3 I look forward to hearing from you - many thanks in anticipation of > your support. Sincerely, Erika Helps Chief Executive Rhondda Taff Citizens Advice Bureau (RTCAB) Registered Charity No. 1074801 Company Limited by Guarantee No. > 3717793 5 Gelliwastad Road,Pontypridd, CF37 2BP Admin Tel: 01443 409284; Direct line: 01443 490541; Web www.adviceguide.org.uk and www.citizensadvice.org.uk This e-mail originates from Rhondda Taff CAB. It contains proprietary information, some or all of which may be legally privileged. It is for > the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, > disclose, distribute, copy, print or reply to this e-mail (other than for the > reason stated above). > > > This email has been scanned by Netintelligence > http://www.netintelligence.com/email > > > > This email has been scanned by Netintelligence http://www.netintelligence.com/email 4 Erika Helps From: Sent: To: Subject: Erika Helps 14 Augusl2012 09:25 'Abuse Team' RE: Defamation Very many thanks - it really is very scary just how quickly someone can set up a damaging online campaign. Your prompt and appropriate action is sincerely appreciated. Best regards, Erika Helps -----Original Message-----From: Abuse Team [mailto:abuse@heartinternet.co.uk] Sent: 14 August 2012 09:14 To: Erika Helps Subject: Re: Defamation Dear Ms Helps, Thanks for your email. We have disabled all of the domains which we host on our network. If you find any more domains which host this content please let me know. On Mon, 2012-08-13 at 13:00 +0100, Erika Helps wrote: > Hello, > > > > I am emailing further to my earlier phone call (I spoke to a very > helpful member of the Heart Internet sales team - sorry I did not get > his name) regarding defamatory comments made on website or sites over > which I understand you have some control as to suitability of content. > > > > The links on the attached Word document go to a number of websites > where Jonathan Bishop, a former volunteer with the bureau, has posted > defamatory comment affecting both me as an individual and the > reputation of Rhondda Taff Citizens Advice Bureau. Wider reading on > any of his websites and following links through to other sites will > demonstrate that Jonathan claims some authority on trolling and I > think that what he most wants is a public reaction so that he can > demonstrate his "expertise" - we are not prepared to engage with him > in this way as recent correspondence, where we asked Jonathan to > reflect on the potential damage his comments may cause and take down > his posts, appears only to have fanned the flames. > > > > Last year our bureau helped almost dealt with over 6,000 clients with > 48,000+ issues with a client satisfaction rating of over 96%. We have > a large staff and volunteer team totalling almost 80 people who would > cheerfully counter the allegations made by Jonathan (who is recalling > for the most part events which took place over 4 years ago which would > explain the factual errors he makes) regarding the support, > manaqement, traininq and supervision they receive - this part of the > allegation clearly affects more staff than just me. > > > > Neither the bureau nor I is in a financial position to bring legal > action for defamation - we are a registered charity and we have a duty 1 > to provide client focused services with whatever money I can bring in > to the bureau. Distractions such as Jonathan's recent "campaign" are > both unhelpful and frustrating. Jonathan's ability to promote his > site on Google searches and the like means that, without your help to > remove such postings, the reputation of Rhondda Taff CAB and my > personal reputation risk being diminished for some considerable time > to come - there can be no guarantee that people will not take what is > written at face value. > > > > I am certainly no technical expert and our IT volunteer tells me that > the best way to resolve this in the face of Jonathan's unwillingness > is to appeal to you for your help in resolving the oatter - I will > also be contacting eco web hosting to the same end. > > > > I look forward to hearing from you - many thanks in anticipation of > your support. > > > > Sincerely, > > Erika Helps > > Chief Executive Rhondda Taff Citizens Advice Bureau (RTCAB) > > Registered Charity No. 1074801 Company Limited by Guarantee No. > 3717793 > > 5 Gelliwastad Road,Pontypridd, CF37 2BP > > Admin Tel: 01443 409284; Direct line: 01443 490541; Web > www.adviceguide.org.uk and www.citizensadvice.org.uk > > This e-mail originates from Rhondda Taff CAB. It contains proprietary > information, some or all of which may be legally privileged. It is for > the intended recipient only. If an addressing or transmission error > has misdirected this e-mail, please notify the author by replying to > this e-mail. If you are not the intended recipient you must not use, > disclose, distribute, copy, print or reply to this e-mail (other than > for the reason stated above). > > > > > Mr A Blake, Abuse Department, Heart Internet Ltd. abuse@heartinternet.co.uk www.heartinternet.co.uk Tel: 0845 644 7750 Fax: 0845 644 7730 ****************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. Hcort Internet Ltd accepts no responsibility for informAtion, p . r r o r ~ or omissions in this email. * * * * * * * * * * * ~ * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * This email has been scanned by Netintelligence 2 From: Erika Helps Sent: To: Subject: .. I [ 16tllLiili1g11 RE: Defamation that's good to hear. Enjoy your break next week. Erika -----Original From: Sent: 16 August To: Erika Helps Subject: FW: Defamation II our "tweet person" hope this reassures you Morning, I've been keeping an eye on him since he tweeted. As yet he had no responses and at 172 his follower count is pretty low (especially since he has tweeted over 2500 times). So I was just going to ignore him, I did try and call Erika yesterday just to clear up the facts in case he says more but didn't get her and thankfully this email does that. If people search for '@citizensadvice' or 'citizensadvice' then his tweet will come up if you change the settings of the search to real-time. This isn't too hard to do but basically it'll be pretty far buried by default. It won't come up if you search for 'Citizens Advice'. There may be interested members of the public doing this kind of search (citizensadvice with no space and changing it to real-time) but it's more likely to be other organisations -- I do it myself for a few different organisations just to see what's being said to them and how they handle them. These organisations should be able to see him as less than reliable and discount his tweet. So, in short, not many people will see his tweet, most of those who do shouldn't see it as terribly reliable and so it's best to ignore. Hope that helps, -----Original Message-----From: 1J l 3' )111 til ro, Sent' 16II1II11 i012 TO:. Cc: Sub) : FW: Defamation Importance: High 1 Hi See below for the background to this question, but is Jon's tweet likely to get picked up by people following/ searching for Citizens Advice? If yes, has it had any responses? It was a couple of days ago now by the look of it so I'm guessing it would already be fairly buried anyway. I'm inclined to just keep an eye on things but not engage. Thanks -----Original From: 12.IJLIII Sent: 16 To: ..a Subject: FW: Defamat Importance: High Hi ''1 IW'se. I know you are probably not the right person - but as twitter is communication of some sort I wondered if you could point me in the right direction. This has been a bit of an issue for Rhondda Taff Ex for a couple of weeks. They have now decided not to take any action or respond in anyway to the tweets (he only has 172 followers) but they are concerned that the fact he has put Erika Helps of Rhondda Taf @CitizensAdvice may mean that anyone who searches for tweeting at Citizens Advice may get through to him. (I don't tweet or face book or anything else for that matter - he is apparently also on yahoo answers so have no idea how these things work) but wondered if you could let me know who our tweet person is (do we have one) or anyone who might be able to advise if this is a problem or we can leave well alone. ManYd"hanks -II .... -----Original Message-----From: Erika Helps [mailto:erikah@rtcab.org.uk] Sent: 14 Au ro.: __ __ Cc: Subject: RE: Defamation Importance: High And now he's taken to Twitter. Advice please? http://twitter.com/jonathan_bishop I had my website that critiques public officials taken down because Erika Helps of Rhondda Taf @CitizensAdvice said I was defaming her Ann - I think this now necessarily involves Citizens Advice too? I have printed a copy of the page. -----Original Message-----From: Erika Helps Sent: 14 August 2012 To: Dear all, JUlldLhan's websites now disobled ao reaulta otill ohow on ccarch engines but all links are broken - obviously he can set these up again (which I don't doubt would be a lot of work) and there is a risk that he may decide to escalate (not sure whether you are all aware of the SAR which we are processing from him). Clearly we would need review options at that point. 2 Meanwhile there are much more productive things to be getting on with. Thanks, Erika -----Original Message-----From: Abuse Team [mailto:abuse@heartinternet.co.uk] Sent: 14 August 2012 09:14 To: Erika Helps Subject: Re: Defamation Dear Ms Helps, Thanks for your email. We have all of the domains which we host on our network. If you find any more domains which host this content please let me know. On Mon, 2012-08-13 at 13:00 +0100, Erika Helps wrote: > Hello, > > > > I am emailing further to my earlier phone call (I spoke to a very > helpful member of the Heart Internet sales team - sorry I did not get > his name) regarding defamatory comments made on website or sites over > which I understand you have some control as to suitability of content. > > > > The links .. on the attached Word document go to a. nUInber of websites ;> . where aIormer volunteer wi th- the Eiireau, . has--pos-ted > defamatory comment affecting both me as an individual and the > reputation of Rhondda Taff Citizens Advice Bureau. Wider reading on > any of hi.s websi tes and following links through to other sites will > that Jonathan claims some authority on trolling and I _ > think what he most wants is a public teaction so that. he can . > demonstra$e his "expertise" - we are not prepared to engage with him > in this way as recent correspondence, where we asked Jonathan to > reflect on the potential damage his comments may cause and take down > his posts, appears only to have fanned the flames. > > > > Last year our bureau helped almost dealt with over 8,000 clients with > 48,000+ issues with a client satisfaction rating of over 96%. We have > a large staff and volunteer team totalling almost 80 people who would > cheerfully counter the allegations made by Jonathan (who is recalling > for the most part events which took place over 4 years ago which would > explain the factual errors he makes) regarding the support, > management, training and supervision they receive - this part of the > allegation clearly affects more staff than just me. > > > . > Neither the bureau nor I is in a financial position to bring legal > action for defamation - we are a registered charity and we have a duty > to provide client focused services with whatever money I can bring in > to the bureau. Distractions such as Jonathan's recent "campaign" are > unhelpful and frustrating. Jonathan's ability to promote hiD > s1te on Google searches and the like means that, without your help to > remove such postings, the reputation of Rhondda Taff CAB and my > personal reputation risk being diminished for some considerable time > to come - there can be no guarantee that people will not take what is > written at face value. > 3 .. > > > I am certainly no technical expert and our IT volunteer tells me that > the best way to resolve this in the face of Jonathan's unwillingness > is to appeal to you for your help in resolving the matter - I will > also be contacting eco web hosting to the same end. > > > > I look forward to hearing from you - many thanks in anticipation of > your support. > > > > Sincerely, > > Erika Helps > > Chief Executive Rhondda Taff Citizens Advice Bureau (RTCAB) > > Registered Charity No. 1074801 Company Limited by Guarantee No. > 3717793 > > 5 Gelliwastad Road,Pontypridd, CF37 2BP > > Admin Tel: 01443 409284; Direct line: 01443 490541; Web > www.adviceguide.org.uk and www.citizensadvice.org.uk > > This e-mail originates from Rhondda Taff CAB. It contains proprietary > information, some or all of which may be legally privileged. It is for > the intended recipient only. If an addressing or transmission error > has misdirecteq this notify the author by replying to > this e-mail. If you are not the intended recipient you must not use, > disclose, distribute, copy, print or reply to this e-mail (other than > for the reason stated above). > > > > > Mr A Blake, Abuse Department, Heart Internet Ltd. abuse@heartinternet.co.uk www.heartinternet.co.uk Tel: 0845 644 7750 Fax: 0845 644 7730 ****************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. Heart Internet Ltd accepts no responsibility for information, errors or omissions in this email. ******************************************************************* This email has been scanned by Netintelligence http://www.nctintclligcncc.com/cmail .... "' 1'. From: ...... I I '"I Sent: ' gust 201218:50 To: Erika Helps Subject: RE: Defamation Hello Erika Sorry I have been out of the office and travelling over the last 2 days - I am heading into London tomorrow but will call you first thing. Kind Regards "IJltlP. -----Original Message-----From: Erika Helps [mailto:erikah@rtcab.org.ukj Sent: 2012 12:32 To: I Importance: And now he's taken to Twitter. Advice please? http://twitter.com/jonathan_bishop I had my website that critiques public officials taken down because Erika Helps of Rhondda Taf @CitizensAdvice said I was defaming her """ - I think this. no.w necessarily I have printed a copy of the page. -----Origi,nal Message-----From: Erika Helps Sent: 14 To:' Dear all, 12 10:18 ... Citizens Advice too? Jonathan's websites now disabled so results still show on search engines but all links are broken - obviously he can set these up again (which I don't doubt would be a lot of work) and there is a risk that he may decide to escalate (not sure whether you are all aware of the SAR which we are processing from him). Clearly we would need review options at that point. Meanwhile there are much more productive things to be getting on with. Thanks, Erika -----Original Message-----From: Abuse Team [mailto:abuse@heartinternet.co.uk] Sent: 14 August 2012 09:14 To: Erika Helps Subject: Re: Defamation Dear Ms Helps, Thanks for your email. We have disabled all of the domains which we host on our network. If you find any more domains which host this content please let me know. 1 On Mon, 2012-08-13 at 13:00 +0100, Erika Helps wrote: > Hello, > > > > I am emailing further to my earlier phone call (I spoke to a very > helpful member of the Heart Internet sales team - sorry I did not get > his name) regarding defamatory comments made on website or sites over > which I understand you have some control as to suitability of content. > > > > The links on the attached Word document go to a number of websites > where Jonathan Bishop, a former volunteer with the bureau, has posted > defamatory comment affecting both me as an individual and the > reputation of Rhondda Taff Citizens Advice Bureau. Wider reading on > any of his websites and following links through to other sites will > demonstrate that Jonathan claims some authority on trolling and I > think that what he most wants is a public reaction so that he can > demonstrate his "expertise" - we are not prepared to engage with him > in this way as recent correspondence, where we asked Jonathan to > reflect on the potential damage his comments may cause and take down > his posts, appears only to have fanned the flames. > > > > Last year our bureau helped almost dealt with over 8.000 clients with > 48,000+ issues with a client satisfaction rating of over 96%. We have > a large staff and volunteer team totalling almost 80 people who would > cheerfully counter the allegations made by Jonathan (who is recalling > for the most part events which took place over 4 years ago which would - --> explain the factual errors he makes) regarding the support, > management, training and supervision they receive - this part of the > allegation clearly affects more staff than just me. > > > > Neither the bureau nor I is in a financial position to bring legal > action for defamation - we are a registered charity and we have a duty > to provide client focused services with whatever money I can bring in > to the bureau. Distractions such as Jonathan's recent "campaign" are > both unhelpful and frustrating. Jonathan's ability to promote his > site on Google searches and the like means that, without your help to > remove such postings, the reputation of Rhondda Taff CAB and my > personal reputation risk being diminished for some considerable time > to come - there can be no guarantee that people will not take what is > written at face value. > > > > I am certainly no technical expert and our IT volunteer tells me that > the best way to resolve this in the face of Jonathan's unwillingness > is to appeal to you for your help in resolving the matter - I will > also be contacting eco web hosting to the same end. > > > > I look forward to hearing from you - many thanks in anticipation of > your support. > > > Sincerely, > > Erika Helps > > Chief Executive Rhondda Taff Citizens Advice Bureau (RTCAB) > 2 > Registered Charity No. 1074801 Company Limited by Guarantee No. > 3717793 > > 5 Gelliwastad Road,Pontypridd, CF37 2BP > > Admin Tel: 01443 409284; Direct line: 01443 490541; Web > www.adviceguide.org.uk and www.citizensadvice.org.uk > > This e-mail originates from Rhondda Taff CAB. It contains proprietary > information, some or all of which may be legally privileged. It is for > the intended recipient only. If an addressing or transmission error > has misdirected this e-mail, please notify the author by replying to > this e-mail. If you are not the intended recipient you must not use, > disclose, distribute, copy, print or reply to this e-mail (other than > for the reason stated above) . > > > > > Mr A Blake, Abuse Department, Heart Internet Ltd. abuse@heartinternet.co.uk www.heartinternet.co.uk Tel: 0845 644 7750 Fax: 0845 644 7730 * * * * * * * * * * ~ * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * This email and any files transmitted with it are confidential and intended solely for the use of the indiv10ual or entity to whom they are addressed. If you are not the intended recipient you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. Heart Internet Ltd accepts no responsibility for information, errors or omissions in this email. ******************************************************************* This email has been scanned by Netintelligence http://www.netintelligence.com/email This email has been scanned by Netintelligence http://www.netintelligence.com/email 3 Erika Helps From: Sent: 24 August 2012 17:32 To: Erika Helps Subject: RE: More from Jonathan Bishop Erika. Page 1 of2 I think the time has arrived to speak to the police about this harassment, if only on a seeking advice basis, in the meantime I will speak confidentially to the local police officer and let you know her advice. From: Erika Helps [mallto:erikah@rtcab.org.uk] Sent: 24 August 2012 13:15 To: Booth, Ann; Helen Marchant; Watts, John (Councillor) Subject: More from Jonathan Bishop http://www.crocels,jnfo/ This is attributing quotes to me which I am guessing have been lifted from some other online publication (Western Mail or some such) but which imply I have spoken to the writer (doubtless one J Bishop). Certainly they are not reprinted with my permission but what makes me really perturbed is that they appear to suggest that I have been a S ~ e d for my. side of the "storyb. He Is clearly continuing his campaign and I have really had enough. The SAR is still being processed but I am concerned now that his campaign may extend to include other staff and volunteers (past and present) who have ever had any involvement with him (I don't doubt that he will publish whatever he likes from his file). I have asked Liz on BMCL for clarification as to whether I can redact the names of all those staff, volunteers and trustees who will appear in the final bundle on this basis and am waiting for her response. I have to say I find Jonathan's continuing escalation personally and professionally worrying -I think he is now looking to damage my reputation and that of the bureau (albeit that he has had to use the fact that l/we have been successful in attracting funding as his justification). The option of reporting him to the police for harassment obviously remains open and I have to say that I am seriously considering it now - I would appreciate the chance to discuss this again before actually taking this step. Thanks, Erika friRg. NeCpS Chief Executive Rhondda Taft Citizens Advice Bureau (RTCAB) Registered Charity No. 1074801 Company Limited by Gualantee No. 3717793 5 Gelliwastad Road,Pontypridd, CF37 2BP Admin Tel: 01443409284; Direct line: 01443490541; Web www.adviceguide.org.ukand www.citizensadvice.org.uk This e-mail originates from Rhondda Talf CAB. It contains proprietary information, some or all of which may be legally privileged. It Is for the intended recipient only. 1/ an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above), This transmission is intended for the named addressee(s) only and may contain sensitive or protectively marked material up to RESTRICTED and should be handled accordingly. Unless you are the named 03/0912012 I Page 2 of2 addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. If you have received this transmission in error please notify the sender immediately. All traffic including GCSx may be subject to recording and/or monitoring in accordance with relevant . For the full disclaimer please access htto;/Iwww,[ctcbc,gov.ukldisclaimer . . . Mae'r neges ar gyfer y person(au} a enwyd yn unig a gall gynnwys deuflydd sensitlf neu ddeunydd sy wedi'i farcio hyd at 'CYFYNGEDIG' a dylid ei thrin yn unol a hynny. Os nad chi yw'fperson a enwyd (!'leu os nad oes gyda chi'r awdurdod i'w derbyn ar ran y person a enwyd) chewch chi ddim el chopia neu'i defnyddio, neu'j datgelu I berson arall. Os ydych wedi derbyn y neges ar gam a wnewch roi gwybod I'r sawl sy wedi anfon y neges ar unwaith. Mae modd cofnodi alneu fonitro holl negeseuon GCSX yn unol a'r ddeddfwriaeth berthnasol. I weld yrymwadiad lIawn ewch I hHp:/Iwww,rctcbc.gov.uklymwadiad This email has been scanned by Netintelligence http://www.netintelligence.comlemail 03/09/2012 Erika Helps From: Sent: 29 August 2012 15:24 To: Subject: And the one I found first www.jonathanbishop.com/5 3 70/unplugged-and-uncutlthe-erika-helps-saga-continues-an-harassment-waming-from-the-police Sent from my iPhone This email has been scanned by Netintelligence htlp:/Iv.'Ww.netintcllieence.com/email 03/09/2012 Page 1 of I I Erika He From: Sent: To: Subject: In.,.:.fI"",,, .... ",'nn" Prize-winning trolling and online community authority http://www.jonathanbishop.com/publication-scheme/ Sent from my iPhone This email has been scanned by Netintelligence http://www.netintelligence.com/email 1 I