doffin security services company profile (updated … security services company ... event security...

COMPANY PROFILE

21-B Jalan Cempaka 15, Taman Cempaka, Ampang, 68000 SELANGORtel: 03-9200-2028 fax: 03-9200-2027

e-mail: [email protected] web: www.doffin.com.my

INTRODUCTION

Doffin Security Services Sdn Bhd provides a wide range of security

services to both corporate and private clients throughout Malaysia. It is

our single-minded purpose and goal to provide the very highest level of

protective security services. The clients who regularly place their trust

in us is testimony of the total professionalism and dedication of our

team. We provide discreet, but results-orientated services in any field

of protection or inquiry.

We are committed to making the name of DOFFIN synonymous with

advanced and dependable security services and private investigation

for individuals, businesses and industries across Malaysia.

The Police background of the Chairman and Managing director of the

company have been the driving force for developing the service and

philosophy of Doffin Security, which has become the key factor for the

successful provision of effective services.

It is our firm belief that good security and safety are the products of a

professionally implemented loss prevention and control programme

which has been thoughtfully integrated in the overall management of

an enterprise and has the support of a well- trained and motivated work

force.

COMPANY PROFILEDOFFIN SECURITY SERVICES 1

OUR SERVICES

TYPES OF SERVICES:

Unarmed Guards

Bodyguards & Escorts

Mobile Patrols

Event Security Management – Mobile patrol & Guard Dogs

Security and Surveillance Systems Design & Installation

Security Surveys & Risk Analysis

Covert or Overt Investigations

Corporate & Personal Threat Coverage

Executive and Property Protection

Third-Party Liaison with public agencies.

All aspects of real or threatened tampering of assets

In-House Security Management

Commercial Crimes Investigation.

Gathering of evidence to support legal action / litigation

WHERE WE PROVIDE OUR SERVICES:

Condominiums & Apartments

Gated Communities

Private Events

Factories

Banks

Educational Institutions

Government Departments & Buildings

Warehouses & Factories

Hotels


LIST OF CLIENTS

Securities Commission HQ

Perbadanan Palm Court

Global Manufacturing Solution Sdn Bhd

Sri KL

Wesport Fabrication Sdn Bhd

HCL (Malaysia) Sdn Bhd

Davco Construction Materials Sdn Bhd

Masterskill (M) Sdn Bhd

Koperasi Peladang Pengguna Bukit Pelanduk Berhad

Casmeett Sdn Bhd

Impiana Condominium Ampang

Diversified Express (M) Sdn Bhd

Dawood Tours & Travel Sdn Bhd

Crown Beverage Cans Malaysia Sdn Bhd

West Mount Logistics Sdn Bhd

Best Putra Gloves Sdn Bhd

Chemical Company of Malaysia

Khoo Soon Lee Realty Sdn Bhd

Tebrau Teguh Bhd

Setia Indah Sdn Bhd

Sri Bayu Sdn Bhd

Nurr Property Sdn Bhd

Bukit Hitam Development Sdn Bhd

Taylors College

Pembinaan PURCON Sdn Bhd

Em Construction Sdn Bhd

Conlay Construction Sdn Bhd

Palmco Bulking Installation

Volvo Malaysia Sdn Bhd

E&O Property Penang Sdn Bhd

MEB Construction Sdn Bhd

Asia Green Properties Sdn Bhd

Bousted Oil Bulking Sdn. Bhd

Paragon Heights

Inti College

Metropolitan College

Om Education Sdn. Bhd.

Oasis 9, Shopping Mall

Indahwasi Sdn Bhd

Pangsapuri Perdana, Shah Alam

Olive Condominium, Subang

...many more


MISSION STATEMENT

As a security provider, we endeavour to implement a total security

service to our valued customers by having skilled, experienced and

knowledgeable staff to meet their needs, and by serving them with

dedication, honesty and professionalism.


VISION

As a business-oriented organisation, we aim to offer the most efficient

and cost-effective security service to our valued customers, while

maintaining the highest standard of work ethics and commitment.

PLANS

To inculcate professional guarding with the aid of electronic systems, IT,

specialized security consultancy and investigation teams.

Enhancing security performance with top-calibre guards, adequate

training and instilling self-motivating values towards self-esteem.

Cultivating Customer Awareness on the importance of proper security

implementation and procedures to enhance the quality of service.

CORPORATE PHILOSOPHY

TOWARD OUR EMPLOYEES

Recruitment & Training

Due to the demands and rigours of our industry, extensive

comprehensive exercises are conducted, ensuring that the correct

person is appointed. Selected candidates undergo stringent training,

both theory and practical, to mould a cadre of disciplined personnel

who can be relied upon to react positively under any given situation.

Career Development

Ongoing growth and development opportunities are provided for our

staff members for them to advance their careers in DOFFIN.

Industrial Relations Policy

The company recognizes that it’s most valued asset its manpower. We

provide accepted systems and policies and we address their grievances

through counselling and open discussion.

TOWARDS OUR CLIENTS

DOFFIN offers an exceptional program of security management for

every client it serves. It is committed to quality, timely service and

responsiveness. In this context we strive towards:-

Ÿ Ensuring a Quality Service

Ÿ Selecting and training suitable personnel

Ÿ Carrying out continuous in-house training to enhance our workforce

Ÿ Maintaining high discipline in job performance

Ÿ Providing continuous security support

TOWARDS SOCIETY

We assist society’s effort in its battle against crime by contributing

towards the National Crime Prevention Foundation and actively

supporting projects undertaken by the police and the public in schemes

such as the ‘Neighborhood Watch’ and Rukun Tetangga.


CORPORATE INFORMATION

Name of Company: DOFFIN SECURITY SERVICES SDN. BHD.

Company No. : 478760-M

Date Incorporated: 12th March 1999

KDN No.: KKDN.S.205/642/1 – 1761 JLD 1 (9)

Registered Office: 43-1, Jalan Thambipillai

Brickfields

50470 KUALA LUMPUR

Head Office: 21-B, Jalan Cempaka 15,

Taman Cempaka,

68000 AMPANG

SELANGOR DARUL EHSAN

Authorised Capital: RM500,000.00

Paid-Up Capital: RM200,000.00

Insurance Liability: MULTI-PURPOSE INSURANCE

Public Liability: RM100,000.00

Professional Indemnity: RM100,000.00

Fidelity Guarantee: RM500,000.00

Board Of Directors: DATO’ SHEIKH MOHD ARIFFIN

BIN WAN SHEIKH

DIMP, AMN, PJK

MR. APPADORAI DORAISAMY

AMN, PPP, PJK


BRANCHES

In order to provide an optimum service DOFFIN operates from fully

decentralized and self-contained branches countrywide, enabling the

client to be closer to the management’s security staff.

SOME OF OUR LOCATIONS:

Selangor

Kuala Lumpur

Melaka

Kluang

Johor Bahru

Pahang


CHAIRMAN

DATO’ SHEIKH MOHD ARIFFIN BIN WAN SHEIKH

The Chairman is a retired Senior Police Officer who joined the Royal

Malaysian police as a Probationary Inspector in 1992. A tumultuous

period for the nation at the time, Insp Sheikh Ariffin was sent to the

forefront to deal with the Indonesian ‘confrontation’ and the armed

communist uprising both within the country as well as at the Thai

border.

When the threat to internal security subsided Insp Sheikh was

transferred to the Criminal Investigation Department in Pahang and

later to Selangor. He was a tireless and dedicated worker who earned

many credits for himself in solving numerous murders and armed

robberies in both states. He finally retired as an Assistant

Superintendent of Police upon reaching the age of 55 years. During his

service in the force he was awarded the PJK and the AMN.

Since his retirement he has been engaged by many organizations as a

security consultant. He has also been active in liaison work for clients

seeking advice in matters relating to police and other government

enforcement agencies. In recognition of his service to the nation he

was awarded the DIMP which carries the title “Dato” by his Royal

Highness the Sultan of Pahang.


GENERAL MANAGER

APPADORAI DORAISAMY, AMN,PPP,PJK

After completing Senior Cambridge, Mr Appadorai Doraisamy served as a teacher for two years before joining the Royal Malaysian Police in 1962 as a Probationary Inspector. Initially he was posted as an Investigating Officer in Kangar and later as the Prosecuting Officer at the same place. In 1965, at the onset of the Indonesian Confrontation he was transferred to the Police Field Force (PFF) as a Platoon Commander and was deployed to various parts of West Malaysia dealing with the foreign invasions. When this external threat was subdued he continued in the PFF, this time actively engaging the armed communist insurrection both within the country as well in Southern Thailand. Two years later he was made an instructor in jungle warfare and served at the PFF training school in Kroh, Ulu Kinta and Kuching.

During his tour in the training schools he was sent to the prestigious School of Infantry in Warminister, England for specialized training in conventional warfare. On his return he was promoted to the rank of an Assistant Superintendant of Police and appointed the Deputy Commandant of the PFF Training School in Ulu Kinta. After almost thirteen years in the PFF he was transferred to Johor Bahru in 1979 as the Officer in Charge of Serious crimes. Other duty posts that followed were: Dy. OCPD Crime of Kuala Terengganu, Dy. OCCI Terengganu, the Dy. Head of Criminal Intelligence Unit at Bukit Aman, Head of Investigations at ROC. Team Head of Commercial Crimes at Bukit Aman, Head of Commercial Crimes Investigations Selangor and Head of Narcotics Division of Selangor. His last posting was at the Management Department at Bukit Aman. In 1997 he retired from the force with the rank of Superintendant of Police.

During his service he was awarded the PJK (1986), the AMN (1988) and the PPP (1996).


GUARD RESPONSIBILITIES

Ÿ To ensure that company property protected is in good condition.

Ÿ To ensure that all documents at security guardhouse are maintained.

Ÿ To check and record all vehicles coming in and out of factory.

Ÿ To ensure that employees do not go out without a gate pass during

working hours.

Ÿ To record all security matters hourly in the station diary.

Ÿ To check all staff and employees going out of the factory.

Ÿ To ensure no company property is taken out without proper

documents.

Ÿ To answer and transfer telephone calls as and when required at the

security guardhouse.

Ÿ To ensure hourly clocking is carried out during the night and on non-

working days.

Ÿ To report all security matters to his supervisors or in his absence to HR

Manager.

Ÿ To carry out such duties as assigned by the superiors from time to

time.

Ÿ To carry out duties without fear of favour


GUARD SELECTION

The selection of guards is based on qualification, experience, age and

health status.

Qualification

Minimum SRP and proficient in B. Malaysia & English.

Experience

Relevant experience in security or Ex-service personnel.

Age

25 to 65 years old

Health

Physically fit and healthy (certified by medical practitioner).

Candidates are further selected specifically to different assignments

based on the customers requirement and needs. After confirming the

basic needs, candidates are interviewed by the managers of

administration and the operation department. The selected candidates

are meticulously screened and their names vetted by the police before

they are deployed for any task.


GUARD TRAINING

All newly selected security personnel are sent for our own in-house

training for a week. On top of the basic training, they are also trained for

specific requirements depending on customers’ needs and

expectations. A team of experienced senior security managers will

conduct the training. The contents of the training module is as follows:-

1) Code of conduct

Uniform & Physical Appearance

Pledge

2) Security post operations – Assignment Standing Orders

Manning of security posts

Gate control ID’s Badges identification & Entry / Exit control

Search Techniques

Patrolling & Clocking

3) Public Relations

4) Communication Techniques

Telephone, Radio sets & Walkie-Talkies

5) Documentation

Station Diary, Key Register, Visitors Log Book, Vehicles Log Book

6) Emergency Response

Action & Contact

7) Basic Safety Measures

Fire Fighting Equipment

First Aid


GENERAL GUIDELINES

1. DEPLOYMENT OF SECURITY GUARDS

The Company shall deploy its security personnel at the said premises in accordance

with the prescribed number of security guards required by the customer for the

day and night shifts as agreed in the schedule of service.

The Customer reserves the discretion to vary the time of the shifts and the

prescribed number of security guards from time to time if deemed necessary upon

providing forty eight (48) hours written notice to the company.

2. PERMANENT GUARDS

Immediately upon the commencement of this agreement, the company shall

arrange for assessment and selection of its security guards to be stationed at the

said premises during the term of this Agreement. The assessment and selection

procedures shall include :-

2.1 The Company shall compile and maintain the curriculum vitae together

with passport size photograph and police clearance report of each security

guard.

2.2 The Company shall furnish the list of names of the selected security guards

if requested by customers.

The Customer may request change of any of the security guards if any of them is

subsequently found to be unsuitable.

In the event of any absenteeism of security guards, the Company shall as soon as

practicable arrange suitable replacements upon receiving such notice.

3. COMPETENCY & BRIEFING

The company shall ensure that all of its security guards whether they are

temporarily or permanently stationed at the said premises are competent and

have been properly briefed in measures and procedures pertaining to the Standing

Operating Procedures at the premises.

The Customer shall also consistently brief and keep the Company updated on the

latest standing instruction, house rules, regulations and policies.


GENERAL GUIDELINES

4. ENFORCEMENT

The Company shall ensure that all the house rules, regulations and policies set by

the Customer are properly and strictly enforced by the security guards without

prejudice.

5. COMMUNICATION

The Company shall ensure that all of its security guards on duty be able to speak

and write in Bahasa Melayu.

6. FAMILIARITY

The Company shall ensure that all of its security guards become familiar with the

said Premises and the Customers within one (1) week of assuming duty.

7. UNIFORMS & PERSONAL EFFECTS

The Company shall at its own cost provide each security guard the following :-

7.1 Two (2) suits of uniforms

7.2 A headgear (hat,cap or beret)

7.3 A name tag or identification card

7.4 Two (2) pairs of socks

7.5 A pair of black shoes

7.6 A whistle

7.7 A lanyard

7.8 A truncheon and holder

7.9 A notebook and ballpoint pen.

8. TELEPHONE

The Customers shall at its own cost provide and maintain an intercom/telephone at

the guardhouse at all times. The telephone bills incurred shall be borne by the

Customer.

9. WALKIE-TALKIES

The Customer shall if it so desires, at its own cost provide, service and maintain

walkie-talkies for the security guards on duty. The security guards shall at all times

handle the walkie-talkies in a proper and responsible manner.


GENERAL GUIDELINES

10. WATCHMAN CLOCKS AND SECURITY PASSES

At all times during the term of this Agreements, the customer shall if it so desires, at

it own cost, provide an adequate number of watchman clocks and the station keys

in its common property in accordance with its latest security survey report

approved by the company.

11. RAINCOATS, UMBRELLAS & TORCHLIGHTS

The company shall its own cost provide an adequate number of suitable raincoats,

umbrellas and torch lights for use by its security guards on duty. If such items are

stolen or damaged whilst in the possession of the security personnel it will be

replaced by the company.

12. FIRST AID KIT

The Customer shall provide at its own cost a standard set of first aid kit to be placed

at the guardhouse for any emergency use.

13. STANDARD OPERATION MANUAL

The Company shall maintain a set of Standard Operation Manuals, which shall be in

either English or Bahasa Malaysia and be kept at the guardhouse or with the

security executive in charge.

The Standard Operation Manual shall be consistent with the rules, regulations and

policies set for the said Premises.

14. DAILY SECURITY REPORT

The security personnel shall maintain a Daily Security Record of the day’s activities

for the customer’s representative and if requested, brief the Customers on the

details of the daily report and the security measures taken for the day. The security

personnel may receive new instructions if any from the customers at the meeting.

The said Daily Security Record should comprise details on attendance of the

security guards, the supplier/contractor workman register, visitor’s register,

control of car parks, control of common facilities, and movement of common

assets, patrolling feedback, problems/complaints encountered and incidents.


GENERAL GUIDELINES

15. INCIDENT REPORT

Upon being informed of any loss or damage at the premises the Company shall as

soon as possible inform the Customer. The Company shall, if so requested by the

Customer furnish the Customer a written report of the incident.

16. POLICE REPORTS

The lodging of Police reports if so desired, shall be made by the Customer if they

intend to pursue the matter with their Insurers.

17. SECURITY SURVEY REPORT

The Company may, if requested by the Customer, and upon payment of such fees,

conduct a security survey of the said Premises and prepare a security survey report

for submission to the customer. The purpose of the security survey is two folds,

namely:-

17.1 To identify the weaknesses of the current security system at the said

Premises.

17.2 To make recommendations to improve the system.

17.3 The Customer shall be responsible for any loss or damage to its property if

it chooses to ignore the recommendations made in the report

18. STAFF PERFORMANCE APPRAISAL

The Company shall conduct performance appraisal of its security guards every

three (3) month to keep in line with its objective of maintaining an efficient and

proactive work force.

19. MEETINGS

The Customer may, after having given sufficient notice, and request the presence

of the Company for meetings to discuss matters regarding services under the

contract.

20. INVENTORY AND COMMON PROPERTY

Upon its appointment, the Customer shall hand over the inventory of all fixtures

and fittings installed at the guardhouse located within the common property of the

said Premises. Thereafter any loss or damage to them shall be borne by the

Company unless it can be justified that such loss or damage did not arise out of

their negligence.


CERTIFICATES & LICENCES


CERTIFICATE OF INCORPORATION


PRIVATE AGENCY LICENCE



MOF REG. LICENCE



MOF APPROVED CONTRACTS



SIJIL KEAHLIAN PPKKM


doffin security services company profile (updated … security services company ... event security...

Documents