www.flickr.com/photos/dancoulter

•  Digital engagement – Communication – Engagement – Digital democracy

•  Public service transformation – Co-production – Change management – Cross-organisational collaboration

FutureGov does

FutureGov works with

From the “now wave” to the “next wave”:

public service delivery in a networked world

Making the Move to Gov 2.0

www.HKS20.com

http://davidbarrie.typepad.com/

this is not a story about technology "(well, not only)

the social web’s a pretty big deal

building blocks for "open places, open councils

open

social

democratic

collaborative

inclusive

networked

fix the system"

eGov 2.0"

More efficient and effective government ‘as is’

create a new one"

WeGov

People powered public services redefining the role of government

the big debate

or

Critical Underpinnings

New Public Management

Communicative Governance

Philosophical Tradition Rationalist, Hegel, Marx,

Positivist, Historicist Empiricist, Hume,

Burke, Popper

Problem Solving Technical Adaptive

Critical Philosophy (Habermas)

System + Strategic Action Lifeworld + Communicative Action

Urban Design Engineered Shared Space

Information Technology Proprietary

Open Source

View of Market Market Rationality

Chicago School Animal Spirits and Embedded

Markets

Communicative Style Broadcast Interactive Web 2.0

Central Government Approach

Expedient Ethical

Approach to Transparency Contextualised Data Raw Data

Credit: Leo Boland & Emer Coleman, Greater London Authority

some relationships to consider

Other (Third Sector / business)

Citizen2Citizen

Citizen2Gov

Gov2Citizen

Gov2Gov

Gov 2.0 as a role model: change from the inside out

a safe space to practice

developing organisational capability

•  Right skills •  Right mix of

people – need for intrapreneurs

•  Risk taking •  Relinquish

control

•  Rewire organisations

a new kind of change •  Making organistional

change happen – and stick

•  The world is not short of change theory

•  But do we have theory fit for public services 2.0 purpose?

•  How to open up government to the positive effects of the networked world while mitigating the risks?

•  Managed transition or disruptive innovation?

Gov 2.0 for a New kind of Politics

Leadership 2.0 Trust over control Yes is the new no End techno ignorance Permission to experiment Public value over public bodies

new spaces for democratic debate

reconnecting with constituents

chat roulette: democracy edition

Gov 2.0 for transparency and openness

"It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications. "Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.”

Francis Maude, UK Cabinet Office Minister

Open politics

the race to open up government

#opendata for #opencities

making local government easy to access and easy understand

measuring impact and improving access to information •  data > dashboards •  new performance management •  empower choice of public service

provision •  tooling up citizens to hold

government to account directly

power of public information

Urban OS: smarter city in a box

http://slidesha.re/auRtLI

there’s a (gov20) app for that - benefits – make best use of government data, provide new ways to

access government in user centred way, high return on investment - issues – trust issue re accuracy of information and duplication

“Open data is not a magic recipe for righting wrongs. What will move things on is the stories that communities tell about their situations and their possible futures.”"

@danmcquillan

Gov 2.0 for"communications and engagement

time to put an end to this

reach out, communicate and engage

improve government’s ability to listen, learn and (re)act appropriately

growth in efficient and personalised communications with measurable impact - reaching out to where people

spend their time online and spending money wisely personalising messages based on preference

- benefits of effectiveness and efficiency in engaging people in public service delivery

- providing a variety of channels

influence opinion

engage right | engage, right?

- it’s big news

know your (online) communities

mix on and offline

work with the right partner for a purpose National – BIS with MoneySupermarket.com’s existing community

aggregate, share, build a community

The Wikicity

ask the crowd for ideas, you know less than you think

ideas for every city – why not?

Future Melbourne

collaborate to make better policy

stimulating public services 2.0

new ways of managing change: social innovation for cities

http://simpl.co

Gov 2.0 for a new kind of public services

redesigning government

need for deep change & radical public service innovation using the web

with measurable impact

making Gov2.0 meaningful

http://safeguarding2point0.com

human networks matter

Mother Detective"Sergeant

GP

Social Worker

Youth Worker

Teacher

Child Other

Agency

data is not just for your filing cabinet

Source: http://blog.newspaperclub.co.uk/2009/10/16/data-gov-uk-newspaper/

prototype application – Social Worker

SMITH

LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER

ICS CASE NOTES TRENDING TOPICS

Height & weight (NHS)

School attendance

-

+

CASE STATUS

CASE ACTIVITY

I can no longer stand P.Diddy's motivational "lotta work to do! let's go people!" Tweeting. He's like a contestant on The Apprentice.

# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends

1 day ago JOHN SMITH’S TWITTER STREAM

ICS CASE NOTES TAG CLOUD

HOME | ICS | VISIT THE AUTHORITY INTRANET

Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat.

1 day ago JOHN SMITH’S FACEBOOK STATUS

# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends

Bruises father

6 Mo 3 Mo Now

...I noticed the bruises were starting to fade.. Case Notes, PCT, Local Area. 12/04/10.

read more

Special consideration should be given to the sensitive nature of the

content. Context should be provided for ambiguous or emotive phrases, one way of doing this is showing snippets in roll-overs.

Gov 2.0 for DIY communities

http://www.tessybritton.com/

“a leap forward in the quality of life in communities will occur more frequently when government opens the door for catalytic social progress spearheaded by the many...who make changes daily in their communities. Together these acts can play a part in turning clients of the state into active, participating and productive citizens.”"

Stephen Goldsmith, The Power of Social Innovation

the power of networks

“Communities are the human, emotional, and cultural nodes of the complex system of systems that comprise a city. They are where the city’s systems – transportation, commerce, food, energy, safety, education, health care – are organically fused. They are where integrated novelty is created every day out of radical complexity. They are where safety, prosperity, innovation, and social cohesion can arise out of diversity of cultures and of use.”

Informed and Interconnected: A Manifesto for Smarter Cities Rosabeth Moss and Kanter Stanley Litow

networks matter -  nurture peer to peer relationships -  government as social glue - need for new ways to better

understand social trends, norms and networks if government is going to remain relevant and able to help enact behaviour change

building social capital - build confidence and trust - bridge building role – online and offline mutually reinforcing - lever social value/roi over the medium to long term - invest in social innovation to save of medium to long-term

connecting citizens

Accessibility as key to widen out now Access to public services 2.0 uneven based on a variety of factors

organising for change

hyper-active local communities "- explosion of web based tools to enable citizens to report issues"- less about co-production and more effective customer services and more efficient reporting for government itself to resolve

collective action for civic outcomes “The web has dramatically reduced the cost of collective action” – Clay Shirky

Examples

- Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow

- Open street map rapid response to emergency in Haiti

a ‘poke’ to action - people ‘just do it’ with or without government - peer pressure for social good - from meetup to ‘I’m here now come meet!’ - transparency increasing keep up with the joneses effect, with everyone

watching each other. Beginning to be harnessed to positive effect.

“question the distribution of power at a basic level” (@DanMcQuillan)

Gov 2.0 for social innovation

FINDING A ROLE IN THE

focus: what is local government uniquely positioned to do?

government as a platform for social change and innovation - moving from steering to supporting role - creating the conditions for mutual support, civic

enterpreneurialism and innovation

how BIG is your society?

from outsourcing partners to crowdsourcing partners: work with social innovators for change "

- work with trusted third party social innovators to deliver public value"- specific projects solving problems for small groups of people"- govts should ‘do what you do best, link to the rest’ – Jeff Jarvis

system world meets life world" - social enterprises doing deals with major UK government depts " - mutual benefit or or life world being co-opted by systems world? " - can social innovation thrive without the support of government?

+ +

“ ‘parallel structures’ do seem to work. You don’t destroy or change what’s there, you just resolutely go about building an alternative.  We’re starting to see the effects of this with the music and newspaper industries – the web has provided a platform for parallel structures and better alternatives have emerged. I think the same could be achieved with public services.  Many of them no longer meet people’s needs, so rather than trying to change government from the inside there is a good chance that building new public services outside of its walls may be the answer. ”"

@CarrieBish

parallel structures working in partnership

community generated curriculum open sourced and available for all to use

matching donors and doers to create change and improvement in water and sanitation projects with Dutch Government

system world stamps on life world "

- a delicate relationship for the state to work with the innovators" - system often ill equipped to manage such relationships with

networked organisations" - can result in clumsy or anti-innovative practice by government"

the case of MyPolice" - MyPolice.org – successful emergent innovation playing a

useful intermediary role for the state" - MyPolice.org.uk – the state knowingly adopts names and a

web address more usually associated with the ‘life world’ to mimic and seek to increase trust and engagement with the system

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new ways of managing change: social innovation for cities

http://simpl.co

enable social mixing and creativity

http://www.tessybritton.com/

support social spaces

support platforms for collaboration and change - the importance of social space for innovators inside and outside of

government to work together - learning behaviours and new forms of leadership - creating a safe space to share, learn and collaborate

LocalBySocial.Net

the big 3 for government leaders "

1. lay the foundations:" digital inclusion, open data, IT infrastructure, technology, new rules for procurement"

2. foster culture change:" inside and outside of government, ‘be the web’, leadership, role modelling "

3. catalyse and nurture innovation: " competitions, changing models of procurement, support social innovators

Dominic Campbell http://wearefuturegov.com http://twitter.com/dominiccampbell

This presentation is licensed under a Creative Commons Attribution 3.0 license