Donna Louise Parker 18 Fieldhead Road ,Tyseley Birmingham B11 3PS Home : 0121 708 1314 Mobile : 07958 419970

ProfileI am an extremely proven and motivated Finance individual focused on achieving results for my team and business. My reliability to deliver to strict deadlines has been developed by my significant Credit Control and Finance responsibilities across a range of industries including Telecoms, Financial Services and both public and private sector. Personally, I am focussed and detailed in my approach to individual tasks but I pride myself on having a high level of coaching and relationship management skills. These attributes set me apart in assisting new and less experienced team members to attain competency and contribution with a helping hand of what needs to be achieved in a very fast paced environment. My communication skills and high and I am acknowledged for my approachability to people and task and the positive energy I create.

Key Skills

Organisation Problem Solving Communication Decision making Influence Numeracy Account Management NegotiationCritical thinking Coaching Supervision Accuracy

FujitsuFujitsu is a telecommunications business that leads the way with design and engineering products to UK customers in the form of home phone and broadband services. It partners with Virgin Media.

Senior Credit Controller January 2011 – to date Leads the recovery of the outstanding sales balances which I originally reduced by @£3 million Identifies pre delinquent accounts and manages the agreement of payment. Handles the complex non standard accounts requiring special attention to negotiate payment

schedules. Undertakes complex investigations and reconciliations. Implementation, maintenance and reporting of accurate statistical and key metric information Raises, confirms and issues customer invoices Liaises with external and internal stakeholders at all levels to progress and resolve problems

within company guidelines and policy Assists Treasury Manager with banking duties and reconciliations

Specialist Computer Centres PlC July 1992 to February 2010 (Redundancy)SCC is a Europe’s largest independent technology provider supplying, managing and transforming IT infrastructure to key business partners. The solutions range from windows migration, mobile workspace solutions and include outsourcing of IT, HR and Payroll.

Credit Control Supervisor – 1993 - 2010Managing the credit control interface for Corporate and Government Backed Organisations including: Blue Chip Companies, Public Sector i.e schools and universities, NHS, Local Authorities and Banking and Finance

Acting Credit Control Manager. – Looked after a team of between 10-15 staff covering a maternity leave reporting directly to Financial Controller

Preparation of reports and escalation of issues to the UK Credit Control Manager. Liaise with internal stakeholders, predominantly Risk and Legal, for problematic accounts. Preparation of pre-legal processes and distribution of LBA letters Working towards DSO, SLA and cash targets of approx £3 million per month for individual target

and @£40million departmental target Preparation and risk assessment of new account requests Authorisation of new account credit limits and credit limit increases on existing accounts within

specified authority level Conduct meetings at regular intervals regarding aged debt issues and achievement of team aged

debt targets Daily contact with sales and meeting customers to increase the good relations between the

customer and SCC to ensure payment terms are met and to bring resolution to queries when arose to their respective individual accounts.

Ensure the accurate collation and allocation of customer payments within the credit control team investigating and assisting where necessary in the reconciliation of unallocated cash

Management of designated ledger through the use of appropriate collection methods to ensure prompt payment to terms and the achievement of company collection targets

Dealings of all internal and external enquiries via telephone, fax, email and post Preparation for posting of daily invoices to be sent to customers Preparation of monthly statements to be sent to customers Preparation of pro-forma and monthly consolidated invoices Ensure the prompt release of all orders on the credit control stop queue to meet the SLA

Previous rolesWoodhall Transport Group – Part time Credit ControllerThe Bridford Group Limited –Sales Ledger/Credit Control ClerkThe Sun Alliance Insurance Group - Customer Liaison and HandlingIan Yarwood & Co Accountants – Accounts Assistant

Business Qualifications Certificate of Accounting GCSE’s

6 passes at C or above including Maths English and Statistic