“X” Marks the SpotIntroducing…

…AAARRRRGGGHHH

The Story

Pirate Map & Treasure….Really?

• Creative Combinations

– Thanks 2010 Incentive Presenters

• Visible

• Engaging

• Fair

• Plus, who doesn’t like Pirates

The Fun

Pirates in the Call Center!?!

WHY NOT…

• Buccaneer Bill– Pirate Mascot, extra incentive

• Quid Pro Quo– Trinkets/prizes for completing pirate tasks

– Punishments for not completing tasks

• Available ONLY if Bill is present

• Plus, who doesn’t like Pirates

Getting the WORD out

IN THE KNOW. . .

• 2 Daily Announcements

• Riddles/Hype week before

• Highly Visible symbols and reminders

– Buccaneer Bill

– Map

– Pirate Garb

The Results

HOW DID WE DO. . .?

WEEK

% of

RR% Vol.Hours

M 1 Before 91% 28% 101%

M 2 Before 92% 24% 98%

Month OF 103% 31% 97%

M 1 After 102% 28% 98%

M 2 After 99% 29% 98%

YTD AVG 94% 26% 95%

Who’s In…Who’s Out?

MAKING EVERYONE ELIGIBLE

2 Qualifiers, Many Chances

• Any Employee with phone

hours for the week

• Any Employee within 15% of

weekly goal

– RR%, $/call, Avg Gift, CC%

The Fit

DID WE GET INTENDED RESULTS

GOAL:

• To increase morale, billable hours, attendance, new

donors and overall results

RESULT:

YTD

Contest

0%10%20%30%40%50%60%70%80%90%

100%110%

Hours

YTD

Contest

The Cost of Success

What did we give up to be successful…

• $800 – Visa Gift Cards

• $100 – other prizes (lunch, candy, etc)

• $50 – Pirate Garb

• $50 – incidentals

• $0 – My sanity in tracking results for 1 month

THANK YOU

So, who doesn’t like Pirates now?