douglas jackson executive & managerial recruitment consultants slideshare presentation 2012

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Douglas Jackson, executive & managerial recruitment consultancy, working exclusively within the executive and skilled Customer Contact market. We help organisations and companies identify, hire and retain, Directors, Head of Departments, Managers and skilled Analysts across customer contact operations. This includes but is not limited operational areas including; Sales, Customer Service, Customer Experience, Customer Insight, Contact Centre, Complaints, Collections, Transformation, Projects, Technology, Resource Planning, MI, Business Intelligence, Dialler, Data, Client Services and Relationship Management for the front and back office environments, across the whole of the UK and offshore.

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Page 1: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012
Page 2: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

Capability Summary:

• Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market.

• We specialise in recruiting for Directors, Heads of Department and Managerial appointments across Customer Contact.

• We recruit for roles across Customer Service, Contact Centres, Customer Experience, Resource Planning, Telesales, Training, Programmes, Tools, Analytics and Technologies for our clients covering the whole of the U.K and International markets.

• We will deliver a tailored and truly consultative approach. Identifying, attracting and recruiting both active and non active job seekers within the market place, whilst providing an honest, professional and personal service.

• Being independent, gives us the freedom and flexibility to commit sufficient resource and time to each individual campaign. Our Consultants are autonomous, empowered individuals whose reputations are established within the recruitment market and have the professional ethics, knowledge and industry awareness to deliver the service levels our clients and candidates require and have the right to expect.

• .

Page 3: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

Why Douglas Jackson • Our consultants have in excess of 80 years combined recruitment

experience • We have a well established , continually growing network recruiting

solely within the Customer Service, Outsourcing & Contact Centre industry

• We will bring a professional, insightful and honest, consultative approach to your recruitment needs

• We have successfully recruited for FTSE 100 companies, Blue Chip organisations and privately held Limited businesses across; Finance, Telco, Travel, Insurance, FMCG, Outsourcing, Utilities, Technology, Retail, Not For Profit and the Service sector.

• We will search & select the best possible shortlist for each role we are assigned within agreed timeframes

Page 4: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

Recruitment for:Levels of Positions

• Directors• Heads of Department • Managers & Leaders• Skilled Analysts

The Following Functions• Call Centres & Contact Centres • Customer Services • Resource Planning, Forecasting,

Scheduling & Real-Time.• Customer Experience• Training/Coaching and L&D • Quality & Compliance• Complaints/Customer Relations• Business Intelligence & Management

Information • Dialler/Data Management• Business Development • Client Services & Account Management• Projects/Change & Programmes• Service Delivery & Technical Support

Page 5: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

Recruitment Solutions offered: • Retained Executive Search & Selection

• Contingency Recruitment • Advertising Search & Selection

• International Recruitment Services • Industry Benchmarking, Advice & Salary Surveys

Page 6: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

Social Recruitment

• Over 16,000 Industry contacts listed on our internal Database. Job Alerts sent to all candidates registered on www.douglas-jackson.com

• Douglas Jackson Consultants have over 6,500 1st LinkedIn connections with the Douglas Jackson LinkedIn Community Group Members = 11,500+.

• Douglas Jackson Blog, featuring regular guest blogs from respected industry leaders and Subject Matter Experts

• Like us on Facebook for Jobs, Blogs, News & Industry Articles.• CallCentreJobs on Pinterest for likes, awards, blogs, events and

other sites we like.• Over 1,000 YouTube Views and growing.• CallCentreJobs1 on Twitter with over 1,000 followers as of Nov

2012 and growing, regular conversations and crowdsourcing.• Join us on our Google+ Business Page & be part of our Circles

for events, forums, jobs and shares.

Page 7: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

Identification & Attraction MethodsIn addition to offering the standard recruitment methods such as advertising and usage of online candidate databases to identify and attract individuals, we also look to utilise every opportunity open to us, so that through our efforts, our industry knowledge is the very best it can be and our partners receive creative, innovative solutions and access too the very best of talent across the contact centre industry. This includes but is not limited too:

• Attending industry networking events, seminars and conferences such as the Customer Contact Planning, European Customer Experience World and Call Centre Expo

• Judging at the National Sales, the Customer Service Training and Customer Experience Awards

• Members of the Professional Planning Forum

• Utilising relationships with industry bodies, taking part in Industry Webinars and networking groups & forums

Page 8: Douglas Jackson Executive & Managerial recruitment consultants slideshare presentation 2012

IDENTIFY. ATTRACT. HIRE.The very best talent for your organisation.

Please contact Douglas Jackson to learn more about how we can help and support you with your current need or next hire and work with you to develop an on-going talent pool.

We look forward to speaking with you.

Call: 0845 6209720

Mail: [email protected]

Web: www.douglas-jackson.com