Download - 01d the Pursuit of Excellence
-
8/11/2019 01d the Pursuit of Excellence
1/10
The Pursuit of ExcellenceAn in-depth view of Flipkart's Supply Chain
Management segment.
-
8/11/2019 01d the Pursuit of Excellence
2/10
Here, you become part owner of the
organisation. By being a part of ourWarehouse or Customer Service team.
you get to be an integral part in the
growth of the company. You good
ideas are nurtured and valued here.
You get to be a pioneer.
Flipkart has reinvented the many
little process in the Service Chain
Management sector. Read about how
Shiva and Prithvi were both impacted
by Flipkart, in completely different ways.
The Pursuit Of Excellence
-
8/11/2019 01d the Pursuit of Excellence
3/10
Anna, put one tea, and dont load it with
sugar. Shiva said in Tamil as he dusted of an
old rusty chair and settled down to enjoy the
evening hues by the side of a busy road. Hehadnt been to his hometown in a while and he
recalled all the memories he had here growing
up.
But this was a long time ago. He was now here
on work. Specifically to find a new warehousefor his company, Flipkart. He remembered
the day he joined Flipkart. The people close to
him were skeptical about this new company.
But his grandfather reassured him by saying,
You either change with the times or you
change the times. You cant do that where you
are now. This new place seems like it could be
something solid. Its a leap of faith. Go for it.
These words resonated inside him as he
sipped his tea. Shiva, in a short time, had
come full circle. But the task at hand worried
Warehousing: Shivas story
-
8/11/2019 01d the Pursuit of Excellence
4/10
him. Flipkart had sent him to Chennai to
search for a warehouse. They had asked for
an ideally small space to setup and start off
with operations. Shiva went through a lot of
options and had narrowed his search down to
two spaces. One was exactly according to the
requirements given to him and the other space
was almost ten times bigger.He knew the company was growing very
rapidly, therefore they would surely need
a space this big. But how was he going to
convince his work folk that this was a good
deal. He thought that his idea would have to
go through many bureaucratic levels beforebeing forgotten for good. He thought hed not
be taken seriously.
The chaiwalla noticed Shiva looking a little
distressed and asked him what was on his
mind. After learning about the situation hesaid, It will work out saar, never be afraid to
take the leap of faith. Pleasantly surprised,
Shiva just smiled and made the call to his
office. After a brief explanation, they not only
agreed to the idea but also commended him.
-
8/11/2019 01d the Pursuit of Excellence
5/10
They understood his foresight and gave him
a go ahead instantaneously. A few days later
Shiva got promoted to handle and run the
entire South India division of Flipkart. Every
time Shiva remembers this incident, hes glad
he thought on his feet and acknowledges the
support he got form his office. And of course he
remembers the chai.
-
8/11/2019 01d the Pursuit of Excellence
6/10
Prithvi was pacing nervously up and down
the railway platform. He took out his phone
and stared at it wishing it to ring. His train to
Jaipur from Bangalore was about to leave in
ten minutes. He went to his dialed calls list
and called the number again, no response. He
looked at the Second AC ticket in his hand
and continued staring at the entrance of the
platform.
Prithvis mind went back to that Wednesday
night when he got a call just as he wasboarding his train from Jaipur to Bangalore,
from his nephew, his brothers son, who lived
in Bikaner, a beautiful town in Rajasthan,
excitedly announced that he had decided to
take up a career in medicine. He remembered
how proud he felt upon hearing that hisbeloved nephew had regained his focus after
the death of his father last year and was now
doing something constructive with his life.
Customer Service: Prithvis story
-
8/11/2019 01d the Pursuit of Excellence
7/10
Prithvi wanted to show how proud he was of
his nephew and thought that he would get him
something very nice as a reward for his efforts
and also as a token of his love and appreciation.
He thought of the usual things, watches, sun-
glasses, clothes, etc. But then he thought that
he should give him something that would help
him clear his exams with ease. He was a reallysmart kid and just needed the right tools to
help him crack the upcoming entrance exams.
Prithvi wondered where and how he could get
all the required study material which was not
easy to get a hold of.
-
8/11/2019 01d the Pursuit of Excellence
8/10
He went to more than ten different shops
in three different shopping malls but could
not find the books that he needed. He went
back to his hotel room pretty dejected. He
went online and on his facebook page saw
an advertisement for an Flipkart. He went
and checked and yes, the material he needed
was readily available. The pricing was alsobetter than any place he had inquired at. He
immediately bought the books. But, there was
a catch, the delivery time was at a minimum
of four days. And Prithvi was leaving in two.
Prithvi immediately called Flipkart and told
them about his dilemma. They said that it wasokay and that his parcel would be delivered
to wherever he wanted in the country. He
decided to get it sent to Jaipur. Feeling happy,
Prithvi went to sleep. The next couple of
days went by very quickly. On the day of his
departure, he felt happy that the books wouldbe there when he got to Jaipur.
-
8/11/2019 01d the Pursuit of Excellence
9/10
Prithvi jumped from his reverie as the loud
horn of the train blew right next to him. As he
was getting on to the train just at it was about
to start moving, he saw a man running towards
the train. His parcel had come. Flipkart had
come through! He received the parcel just as
his train was moving and thanked the delivery
person profusely. Flipkart had gone out oftheir way just so he could personally give his
nephew the books he had ordered without
worrying about it as he got to Jaipur. He went
to his seat and sat, now extremely excited to see
the look on his nephews face when he gave the
gift to him. Life was good again.
-
8/11/2019 01d the Pursuit of Excellence
10/10