Download - 1. Conflict-What It is & Where Its From
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 1/169
Turn sound on.
Click Shift, F5
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 2/169
Copyright 2006 by Richard P. Walters
High Ground Press :: www.highgroundpress.org
by Richard P. Walters, PhD
WHAT IT IS AND WHERE IT‘S FROM
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 3/169
For use with
The Conflict
ManagementHandbook
4th edition
www.highgroundpress.org
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 4/169
by Richard P. Walters, PhD
WHAT IT IS AND WHERE IT‘S FROM
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 5/169
It does not disappear that easily!
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 6/169
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 7/169
What do you think of when you hear the
wordconflict ?
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 8/169
Anargument
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 9/169
Shouting and threats
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 10/169
Conflicting interests
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 11/169
A physical fight
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 12/169
Conflict can be noisy
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 13/169
Or painfully silent
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 14/169
A sporting event
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 15/169
Conflict is disruptive
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 16/169
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 17/169
Conflict is:
A STRIKING TOGETHER
OR MOVING APART
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 18/169
of [1] two or more needs
or values
NEED against NEEDor
VALUE against VALUE
orNEED against VALUE
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 19/169
Theywantthe
samespace.
[2] that are incompatible
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 20/169
[3] are believed to beincompatible.
or
2 + 2 don’tmake 4.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 21/169
Rejected or
ignored truth
is asdisruptive
as a lie.
Reject truth
2 + 2don’t
make 4.
There
ain’t nomath!
Ignore truth
2 + 2 = 5
Believe a lie
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 22/169
Conflict is the perceptionof incompatibility
whether theincompatibility is real
or not.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 23/169
Conflict is disruptive if it causes
OR MOVING APART
A STRIKING TOGETHER
of individuals or groups
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 24/169
Conflict is
•Potentially Useful
•Normal
•Unavoidable•Unnecessary •Disruptive
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 25/169
Conflict management is a realistic goal.
Freedom from allconflict is not a
realistic goal.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 26/169
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 27/169
Each conflict has anissue and a cause.
Sometimesmany issues
and many causes.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 28/169
A conflict issue is ... … the subject
that divides theparties.
It is the WHAT.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 29/169
A conflict cause is ... … the reason
the issue is soimportant to
the parties.It is the WHY .
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 30/169
Conflict management begins by identifyingthe issues and causes.
Let’s list commonissues found inorganizations.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 31/169
Toomuch work
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 32/169
Oldequipment
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 33/169
Defective equipment
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 34/169
Pay
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 35/169
Parking
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 36/169
Demeaning demands
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 37/169
The coffee
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 38/169
Theboss’s
outfit oncasual
Friday
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 39/169
The vending
machines
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 40/169
The smoker’s lounge
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 41/169
Strange co-workers
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 42/169
Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc.
Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc.
Etc. Etc. Etc. Etc. Etc.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 43/169
There are a kazillion issues.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 44/169
Anything
can be anISSUE.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 45/169
Some
issuesare
important
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 46/169
Many arenot
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 47/169
Let’s list some
conflict issues oftenfound in
marriages.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 48/169
Money
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 49/169
Children
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 50/169
Parents
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 51/169
Siblings
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 52/169
Who does the dishes?
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 53/169
Who carries the trash?
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 54/169
Who does the laundry?
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 55/169
Who holds the clicker?
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 56/169
Spouse’s
hobbies
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 57/169
How to squeezetoothpaste
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 58/169
Style
of
eating
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 59/169
The color of the car
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 60/169
Sex
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 61/169
Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc.
Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc. Etc.
Etc. Etc. Etc. Etc. Etc.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 62/169
Anything
can be anISSUE.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 63/169
Someissues
areimportant
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 64/169
Many arenot
Most are not
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 65/169
Issues are the
symptom of aproblem’s cause.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 66/169
Fixing an ISSUE
won’t fix itsCAUSE.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 67/169
So, we must find the cause. There are threeplaces to look.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 68/169
Where to look for theCAUSES of conflict in
organizations
1. Within a person2. Within the organization
3. Canyons
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 69/169
1. Causes arise from
within a person
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 70/169
. . . because humans have anatural inclination toward conflict.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 71/169
2. Causes arise from
within the organization
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 72/169
. . . because organizations
are made up of people,
and people have a
natural inclinationtoward conflict.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 73/169
3. Causes arise from
distance betweenpersons or groups
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 74/169
. . . because people are each
unique, tend to cherish andprotect their uniqueness,
and have a naturalinclination toward conflict.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 75/169
Call this gap
a “canyon”
A gapbetween thegoals, styles,
or values of two persons.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 76/169
A canyon may exist between
a person’s goals, style, or valuesand the goals, style, values, or
needs of the organization.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 77/169
There are many possible CAUSES in each of these
places.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 78/169
Let’s look at eachsource of CAUSES of
conflict in organizations.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 79/169
SOURCE 1
Within the person.•
Emotional dysfunction• Unprepared to do the job
• Addiction
•Medical condition
• Stress
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 80/169
Emotional dysfunction
•
Correctable condition• Embedded condition
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 81/169
Unpreparedto do the jobLack of training
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 82/169
Unprepared
to do the jobLousy attitude
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 83/169
Unprepared to do the job
Lack proper equipment
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 84/169
Addiction
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 85/169
Medical condition• Hypoglycemia
• Chronic pain
• Tumor
• Lead poisoning
•
Steroids (“roid rage”)
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 86/169
Let’s look at CAUSESof marital
conflict originating
in a person.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 87/169
. . . because humans areinclined toward conflict.
HUMAN NATURE HUMAN NATURE
1. Within a person
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 88/169
Emotional dysfunction
• Correctable condition
• Embedded condition
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 89/169
Lack of commitment Without commitment a
marriage does not last.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 90/169
Oh howI tried
to make
it work!
L A W Y E R
DIVORCES OUR SPECIALTY
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 91/169
Lack of commitment Adultery (It may be
physical or only inthe mind.)
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 92/169
Lack of readiness• Unrealistic expectations
• Deficient attitudes• Obstacles in communication
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 93/169
Addiction
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 94/169
Medical condition• Hypoglycemia
• Chronic pain
• Tumor
• Lead poisoning
• Steroid abuse
Over reaching:
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 95/169
Over reaching:
trying the impossible
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 96/169
SOURCE 2
Within thecontext (theorganization)
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 97/169
Difficult conditions
Downsizing
Diffi lt diti
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 98/169
Difficult conditions
Technological shifts
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 99/169
Difficult conditions
“Pie” too small
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 100/169
Rigidity
External regulations
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 101/169
Rigidity Unreasonable requirements
Ri idit
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 102/169
Rigidity
Degrading centralization
i i i
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 103/169
Rigidity
Abuse of power
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 104/169
Inconsistency Favoritism
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 105/169
Inconsistency Inequity
EXECUTIVES PEONS
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 106/169
Inconsistency Capricious rule changing Yes No Yes No Yes No Yes
No Yes No Yes No Yes No Yes
No Yes No Yes No Maybe No Yes No Yes No Yes No Yes No
Yes No Yes No Yes No Yes
No Yes No Yes No Yes No YesNo Yes No Huh?
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 107/169
Capricious rule changing
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 108/169
Capricious rule changing
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 109/169
Capricious rule changing
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 110/169
Capricious rule changing
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 111/169
Capricious rule changing
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 112/169
Capricious rule changing
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 113/169
Inconsistency Capricious rule changing Yes No Yes No Yes No Yes
No Yes No Yes No Yes No Yes
No Yes No Yes No Maybe No Yes No Yes No Yes No Yes No
Yes No Yes No Yes No Yes
No Yes No Yes No Yes No YesNo Yes No Huh?
Inconsistency
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 114/169
Inconsistency Ambiguity
Organi ational dysfunction
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 115/169
Organizational dysfunction
Incompetent
supervisor
Organizational dysfunction
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 116/169
Organizational dysfunction
Culture of hyper-competition
Organizational dysfunction
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 117/169
Organizational dysfunction
“Theory X”
assumptions
Organizational dysfunction
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 118/169
Organizational dysfunction
Injustice• Racism
• Sexism
• Ageism
• Religious bigotry
•Etc., etc., etc.
Stress
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 119/169
Crime – Unemployment – War – Taxes –
Immorality – Disease – Accidents – High cost of
living – Starvation – Ecological problems and
uncertainty – Threat of job obsolescence – Divorce – AIDS – SARS – Political unrest in foreign
countries – Rising occult practices – Vulgar
television – Anti-Christian movements – Teenagers
rebel dangerously – Drug and alcohol abuse –
Latch-key children – Fatherless children – Stormsand natural disasters – Persecution – Deadlines –
Expectations – Bird Flu – ??????????????????
Stress
The world is a hard place to live!
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 120/169
Dangers and pressures cause
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 121/169
makes your head spin
Y ’t h it
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 122/169
You can’t push it away . . .
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 123/169
Stress builds, like pressure in a balloon.
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 124/169
2. Within the context
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 125/169
because our imperfect
world brings trouble.
2. Within the context
of marriage
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 126/169
Not
enoughincome to
meet needsandreasonabledesires
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 127/169
Other people
Children
Other people
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 128/169
Other people
In-laws
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 129/169
High stress environment Crime
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 130/169
High stress environment
Traffic and
commuting
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 131/169
High stress environment Noise
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 132/169
High stress environment
Unruly neighbors
Job stress
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 133/169
Job stress
Uncertainty about the future
Job stress
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 134/169
Job stress
High stress vocation
Job stress
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 135/169
Job stress
Difficult co-workers
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 136/169
SOURCE 3 Canyons
Gaps between
the goals,
styles, or
needs of aperson, and
those of the
organization.
Weak communication
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 137/169
Misunderstanding
Weak communication
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 138/169
Lack of information
Weak communication
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 139/169
Preconceptions
We know your type.
Therefore,we know you!
Between
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 140/169
Between
ability anddemandsof the jobNot
everyone
is asuperhero
Between
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 141/169
Between
ability anddemandsof the jobNot
everyone
is aleader
Between SPACE
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 142/169
Between
ability anddemandsof the jobNot
everyone
is agenius
SPACEFOR
RENT
Differences of personality
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 143/169
Differences of personality
SELF-SUFFICIENT NEEDS TO BE FED
Differences of personality
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 144/169
Differences of personality
PLENTY SURE INSECURE
Differences of personality
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 145/169
Differences of personality
ELUSIVEEFFUSIVE
Incompatibility of cultures
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 146/169
Incompatibility of culturesCats are cats and dogs are dogs.
They can get along . . .
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 147/169
Incompatibility of cultures
. . . or they can fight.
Incompatible goals
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 148/169
THE ORGANIZATION’S GOAL
Incompatible goals
TINY
PERSONAL
GOAL
Incompatible goals
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 149/169
Incompatible goals
IT’S ALL ABOUT MONEY
No it isn’t!
SOURCE 3
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 150/169
People come into
marriage with
different
• personalities
• interests
• values
SOURCE 3
CANYONS
Weak communication skillsC ’t t t t d
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 151/169
Can’t get started
Weak communication skillsTalking itho t listening
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 152/169
Talking without listening
Weak communication skillsG d
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 153/169
Grudges
Weak communication skillsF t ti
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 154/169
Frustration
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 155/169
Different
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 156/169
Different
Personalities
CAUTIOUS DARING
Different
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 157/169
Different
Personalities
RIOTQUIET
Different
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 158/169
Different
Personalities
DELIRIOUSSERIOUS
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 159/169
Different
Interests
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 160/169
Different
Interests
Different Interests
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 161/169
Different Interests
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 162/169
Different Values
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 163/169
Different Values
Child-rearing practices
CONDEMN CONSOLE
Different ValuesPurpose of life
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 164/169
Purpose of life
PLEASURESERVICE
Different ValuesR li i b li f i
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 165/169
Religious beliefs or practices
ENGAGEIGNORE
Different ValuesThe use of money
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 166/169
The use of money
SAVESPEND
Different ValuesGoals for life
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 167/169
Goals for life
THE GOAL SHAPES THE PLAY
7/29/2019 1. Conflict-What It is & Where Its From
http://slidepdf.com/reader/full/1-conflict-what-it-is-where-its-from 168/169
You have seen:
1. What conflict is 2. Where it comes from
See the next part:
WHAT TO DO ABOUT IT