1KRONOS Confidential – Internal Use Only
Kronos’s success in using Moodle as a E-Learning Portal for Customers and Internal Training
Ron Pieciul – Sr. Manager, Internal TrainingTom Wall – Educational Service Technology ManagerMahesh Thoppae – Sr. Programming Engineer
2KRONOS Confidential – Internal Use Only
Agenda
• A little about Kronos, and Educational Services
• Why we choose Moodle as our Internal and Customer Training Portal
• Modality of our Internal courses
• Internal Training Portal - OWL
• Tour of OWL
• How KnowledgePass has revolutionized customer training
3KRONOS Confidential – Internal Use Only
Kronos Inc
4KRONOS Confidential – Internal Use Only
Kronos Believes in Life Long Learning
5KRONOS Confidential – Internal Use Only
Kronos Educational Services
• Customer Training uses Moodle as a subscription training portal called KnowledgePass.
• Moodle is the Internal Kronos and our Partner Training training portal called OWL. (Online Workforce Learning)
• About 70 people in Kronos’s Educational Services.
• Generates approx 24 Million from training subscriptions between KnowledgePass and OWL.
6KRONOS Confidential – Internal Use Only
Why Kronos Choose Moodle
• Kronos is a global company, needed to train employees /partners in over 40 countries
• Price was right
• Needed a easy to use and manage a web based training portal.
• Needed extensibility
• Allows Instructor/Developers manage own curriculum
• Ability to use forums as Student /Teacher /Class feedback for WBT classes
• Ability to send updates to students who have taken courses in a curriculum.
7KRONOS Confidential – Internal Use Only
Scheduled Courses
Core Concepts
Rollout Training
Updates
Online Workforce Training Portal (OWL)
Pro-Active Alerts
Reinforcement
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Course Modality Breakdown
19%
37%
45%
ILT
Remote
WBT
FY10 Course Mix
65%28%
7%
ILT
Remote
WBT
FY08 Course Mix
10%
25%
65%
ILT
Remote
WBT
FY12 Course Mix
Snap AudioNarration Control
9KRONOS Confidential – Internal Use Only
Types of Internal Training course Modalities
KronosNow Training
• Scheduled Event
• Live Instructor
• Course taught using Adobe Connect, and VOIP.
• Students have access to lab PC using RDP and ESX
• Testing for certification
Remote
Classroom Training
• Scheduled Event
• Instructor lead
• Mostly used for new advanced learning topic or hardware training
• Most expensive training
ILT
Web Based Training
• Scheduled Event
• Content served up from OWL
• Students have access to virtual server using ESX
• Question and answers through Instructor Forum
• Testing for certification
WBT
• Non-Scheduled Event
• Content all on OWL
• Mostly used for non-complex upgrade topics that doesn’t need hand-on labs
• Tests are used for course validation.
WBT-Anytime
Non-Scheduled WBT
Snap AudioNarration Control
10KRONOS Confidential – Internal Use Only
Login Screen of the Owl
What’s New Links
Product and Role Roadmaps
Registration Link
Your Enrolled Courses
Using OWL Tutorial
Search Tools
Third-Part Skills Training Student
Registration Info
11KRONOS Confidential – Internal Use Only
Internal/Partner Learning at Kronos
Classroom Training
Mostly for On-Boarding classes, Terminal Classes, Software Evaluation and new Product training Beta classes are the only classroom training we use.
Classroom went from 8 in 2008 to 2 in 2012
Classroom Training is always scheduled and you need to register for all class or be registered. Reason for registration is only for number of ESX servers needed.
12KRONOS Confidential – Internal Use Only
Internal/Partner Learning at Kronos
Remote Training
Most popular training modality. All remote training is scheduled and you have to register for the class.
Kronos uses a combination of Adobe Connect, virtual Lab (ESX instance) and the OWL to administer these classes
Best Practice: •Take courses in a place that you cannot be interrupted during the training. •Do not Multi-task during the training.•Have a good network connection and micropho9ne for this training.
13KRONOS Confidential – Internal Use Only
Internal/Partner Learning at Kronos
CBT- Instructor Training
This type of course has to be scheduled and usually has a Virtual Lab associated with it.
You will get a link to the course in OWL and have a virtual Lab machine assigned to do your lab work.
You ask questions to an instructor through a class forum.
Tests and labs are evaluated by the instructor for class credit..
14KRONOS Confidential – Internal Use Only
Internal/Partner Learning at Kronos
WBT- Anytime or Just-In-Time Training
This type training is to learn about product features or products when you need to learn them.
In some classes a Virtual Lab associated with it course can be requested and made for the day you take the training.
You ask questions to an instructor through a class forum.
Tests and labs are evaluated by the instructor for class credit..
15KRONOS Confidential – Internal Use Only
Internal/Partner Learning at Kronos
Reinforcement Training
Every course you take will be in your Enrolled Courses icon to review at a later date.
Under the Product Training Icon you will find Rewind and More. You can review differences between versions of the products filtered by your role.
Review the same content plus Service Pack information for each version.
.
16KRONOS Confidential – Internal Use Only
Quick Stats about KnowledgePass
• Organizations - 3150
• Students – 208,000
• Products - 75
• Courses - 753
• Moodle 1.9
• Customizations (Kronos/Kineo)
• Hosting – Remote Learner
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Types of Content
• SCORM (Captivate, Articulate, Camtasia, StoryLine)
• Video (streamed flash, MP4)
• Job Aids & Documents (pdf files)
• HTML
• Sandbox Labs - ESX Virtual Machines
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Customizations
• Course Selection Wizard
• Customized Links to SkillPort
• Customized Activities for Streaming server and iPad
• Learning Paths
• KPASS –LMS Download
• Sandboxes
• Custom Content Icons
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Integrations
• Order Management ( new subscriptions)
• Customer support portal (login)
• Customer Sites (login)
• Contracts – Expirations
• Sandboxes - Amazon & VMWARE
20KRONOS Confidential – Internal Use Only
Reporting
• Course/Module Activity Reporting
• Customer/User/Course Activity Reporting
21KRONOS Confidential – Internal Use Only
My Learning page with courses the user is enrolled in
22KRONOS Confidential – Internal Use Only
• Multi-tenentcy site• Over 2500 individual
pieces of self-paced content
• Wizard guides users to the right content based on selected roles and products/versions
• Courses user is enrolled in presented on a My Learning page
• Custom role allows customer training managers to add their own users and enroll them in courses
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