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1.PowerCycletheModem&Router
Whatispowercyclingandhowdoesithelp?
Powercyclingistheactofturningoffanelectricalequipmentviathemainswitchorsocketandthenturningitbackonagain.Ifyou'refacingConnectionissues,werecommendpowercyclingboththemodemandrouter.Powerdownthedevicesforatleast3minutesbeforerestartingthedevices.
Usersareadvisedtopowercycletheirmodemsandroutersoften toextendtheirequipmentlifeexpectancy.
Please donothardreset themodem /Routeratanypoint.
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2.CheckwhethertheLANCableisproperlyconnected.
3.CheckTCPIP&DNSSettings
ChecktheIPConfigurationwithPropertiesbytyping“ncpa.cpl”inruncommand&doubleclickon“LANareaConnection”andGoto“InternetProtocol(TCP/IP)andtoselecttheradiobutton“ObtainandIPaddressAutomatically”&toselect“ObtainDNSServerAddressAutomatically”&clickonOK.(IfPcswaschanged)
4.RemovetheLANCablefromWi-fi anddirectlyconnectittothePC.
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5.UsethePINGCommand
Oneofthefirstthingstotrywhenyourconnectiondoesn’tseemtobeworkingproperlyisthepingcommand.OpenaCommandPromptwindowfromyourStartmenuandrunacommandlikepinggoogle.com orpinghowtogeek.com.Thiscommandsendsseveralpacketstotheaddressyouspecify.Thewebserverrespondstoeachpacketitreceives.Inthecommandbelow,wecanseethateverythingisworkingfine– there’s0%packetlossandthetimeeachpackettakesisfairlylow.
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Havingprobleminaccessingaparticularwebsite.
1. doaquickcheckonwhetherthewebsiteitselfisexperiencingtechnicaldifficulties.Forthis,thereareafewwebsitesyoucoulduse,suchas DownForEveryoneOrJustMe.
2. SomewebsitesmayhavestartedrestrictingaccessbasedongeographicalregionorlimitaccessbasedonthenumberofrequestsitreceivesfromoneIPaddress.Youmayliketodoasearchtoseeifthewebsitehasanysuchpolicyorifanyotherwebsiteusershaveencounteredsimilarissues.
3. Ifthewebsiteappearstoberunningnormallyandyouareunabletoaccessit,pleasemakeanoteofanyerrormessageyouseeinyourwebbrowser,andcontactourHelpLine.Wewillinvestigatetheissuefromourside.
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Therearelotsofthingsthatcanimpactyourbroadbandspeeds.Thefollowingstepswillgiveyousomepointersonunderstandingwherethisinterferencecomesfromandtipsonhowyoucanminimiseimpactonyourservice.
1. ConductaSpeedTestofyourconnection.
TodoaspeedtestLogintoWWW.SPEEDTEST.NET andselectyourlocationonthemap.FromthedropdownlistofserversselecttheserverhostedbyHathway
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MySpeedtest resultslooklowerthanexpected.Why?
Ø Checkishowyou'reconnectingtotheinternet,whetheryouareconnectingthruWi-Fi,orusingadirectlan cablefromtheModemtoyourPC
Internetspeedsovera directcableconnectionis generallymuchfasterandreliablecomparedtowirelessspeeds.Therearemanyfactorsthatcouldbadlyaffect yourwirelessperformance;thesefactorsdonotaffectcableconnections.
Ø TrySpeedTestfrommultipledevices.
You'reencouragedtotrydifferentcomputersforspeedtests.Mobiledevices(handphones,tablets)arenoteffectiveasmostofthem haveaspeedlimitof30Mbps.
Ø CheckspeedtestonHathwayServer
Checkwhich server youareusingtoperformyourSpeedtest .Aspublicserverscanbecomeoverloadedwithtoomanyrequest,fortroubleshootingpurposes,werecommendusingtheserveratwww.speedtest.net ,hostedbyHathway
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2.Re-startyourrouter
Tryrestartingyourrouter.ForrestartingtheRouterUnplugyourrouterormodemfromitspoweroutlet(don'tjustturnitoff).Wait15-20seconds,thenplugitbackin.Allowthedeviceaminuteortwototurnbackon.
Please donothardreset theRouteratanypoint
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3.GetclosertoyourrouterThefurtheryouarefromyourrouter,theweakerthesignalandtheslowertheconnection– especially ifyourhousehasthickwalls.Getcloserforabettersignal.
IfyourhomeislargeorhasthickwallsyourWi-Fimaynotreachalloftheplaces.Wood,plaster,andglassdon'tinterferemuchwithwirelesssignals;brick,tile,andconcretecanbemoreofaproblem.
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4.Positioningandobstructions.
Yoursignalcomesfromthefrontoftherouter,somakesureyourrouterisfacingintoyourhome.Itshouldn’tbepositionedonitssideandtheantennashouldpointupwards.Tryplacingyourrouteronatableorshelf,ratherthanthefloorandmakesureit’sfreeofobstructionslikefurnitureorbooks.
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5.Avoidinterference
It’salsoagoodideatoavoidelectricalandsignalinterference.Keepyourrouterawayfromthingslikemicrowaves,TVs,cordlessphones,babymonitorsandwirelesskeyboards.
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6.Howbusyisyourhousehold?Thespeedofyourbroadbandconnectionissharedwithallthedevicesyouhaveconnected.TryturningoffandunpluggingsomeoftheconnecteddevicesIfyourhouseisfullofstreamers,uploaders,tabletsurfers,musicdownloadersandSkypers, youshouldupgradetoahigherbandwidthplan.Withthis,everyonecandomoreonlineatthesametime,smootherandfaster.
Usingolderversionsofabrowsercanseriouslyslowthingsdown– especiallyifyou’relookingatpageswithlotsofpicturesorwatchingvideos.Upgradingtothelatestversionofthebrowseryouuse– GoogleChrome, MozillaFirefox, Safari or InternetExplorer – mayreallyspeedthingsup.Yourdevice’snetworkadaptershouldcomplywiththelatest802.11acWiFi standard.Anynetworkadapterthatusesanolderprotocol(802.11n,802.11a,802.11b,or802.11g)isnotabletotakeadvantageofveryhighspeeds..
7.Getyoursystemandsoftwareuptodate
8.HealthCheckHavinglotsoftasksrunninginthebackgroundcancauseyourconnectiontoslow.Tryclosinganywindowsorapplicationsyoudon’tneedoraren’tusing.ViruscheckersandFireWallcanalsocauseconnectionstoslow. However,wedon’trecommendyouturnthoseoff.
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9.CheckyourWi-Fisettings
OneofthemaincausesofslowspeedsisinterferencefromotherWi-Fisignals.Ifsomeonenearbyisusingthesamechannelasyou,thesignalsmayinterferewitheachanotherandslowthingsdown.
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SafetyInstructions
Toavoidtherisk ofelectricshock
§ Never remove the product cover. Should the product fail, contact the CustomerService to arrangerepairorservice.
§ Neverallowanyonetopushanythingintoholes,slotsoranyotheropeninginthecase.
§ Donotblocktheventilationslots;neverstanditonsoftfurnishingsorcarpets.§ Donotputanythingonitwhichmightspillor dripintoit.Ifanobjectorliquid
entersinsidetheCableModem,unplugitimmediatelyandcontacttheCustomerService.
§ DonotstoretheCableModemGatewayproductinexcessivelyhot,coldordampconditions.Itisintendedtooperateatanambienttemperatureoflessthan35degreesCelsiusandamaximumhumiditylevelof70%.Incaseofastorm,itisrecommendedthatyouunplugtheproductfromthemainsandfromthePCsetorotherequipment.
§ Leavethemainssocketaccessible sothatyoucanunplugthesetquickly
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Connectingtothemainssupply
§ Thisapplianceisdesignedtooperateintheratedvoltage110~240VAC.
§ Ifyouareinanydoubtaboutthemainslead,theplugorconnection,pleaseconsulttheCustomerService
§ Onlythepoweradaptersuppliedwiththeproducthastobeused.
Ensuringoptimumperformance
Leave7cmto10cmaroundtheappliancetoensurethatproperventilationgetsto itDonotstoreyourapplianceonitsside.Tocleantheappliance,useadry,cleansoftclothwithnocleaningsolventorabrasiveproducts.Cleantheventilationopeningsregularly.
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UnderstandingoftheIndicatorsontheFrontPanel
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SafetyInstructions
Powersupplysocketswithtooheavyloadorbrokencablesandplugsmaycauseelectricshockorfire.Usersshouldcheckthepowersupplywiresandcablesregularly.Ifthereisanybreakage,pleasereplacethecableatonce.
Pleaseadoptthepowersupplyadapterprovidedforthisequipment.Otherwisetheequipmentmaybedamagedornotabletorunnormally.
Theequipmentshouldbeinstalledatpositionswithgoodventilationconditionsandwithouthightemperatureordirectsunshine,soastoavoidfaultsoftheequipmentanditscorrespondingcomponentsduetooverheat.
Avoidhumidification,especiallypreventwaterfromenteringtheequipment.Enteringofwatercancauseabnormalrunningoftheequipmentandevenotherdangersduetoshortcircuit.
Donotlaythisequipmentonunsteadybase.
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UnderstandingoftheIndicatorsontheFrontPanel