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1A
FASTEXCELLENCE THROUGH FACILITATION
BUSINESSPARTNER
TECHNICALPARTNER
SESSIONLEADER
Information
Methodology Tools
Gary RushThe FAST ProcessMGR Consultingwww.mgrconsulting.com [email protected]
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2A
The Problems GatheringInformation
POWER - Politics, Security, Misunderstandings
CONSENSUS - Clear, Agreement, Shared Knowledge
TWO HEADS ARE BETTER THAN ONE - Building on ideas, Completeness, Selective Memory
COMMUNICATION - Words, Assumptions
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3A
FASTIS THE
SOLUTION
Helps correct Communication Problems
Consolidates Resource Commitments
Eliminates Serial Interviewing
When it is properly integrated with methodology and tools
Conducted by a well-trained Facilitator with the right participants
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4A
INTERACTIVE DESIGN - DEFINED
A structured meeting designed to extract high-quality information from users in a compressed time-frame usingvisual aids and a workshop process toenhance the communication process.
This structured meeting uses a neutralfacilitator to guide participants througha structured, yet flexible, process towardsa common goal.
IT IS NOT
It is NOT a replacement for analyticalmethodologies
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5A
MEETINGS VS FAST
Depends on skills of leader
Untested
Unpredictable
Too many "Stakes"
"Redesign the Wheel" for each one
Repeatable
Consistent
Tested
Formal yet Flexible Process
Known Objectives
Facilitated to manage "Stakes"
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6A
KEY ELEMENTS
STRUCTURE
FLEXIBILITY
PROPER
SUPPORT
DEFINED
ROLES
TOOLSforCOMMUNICATION
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7A
KEY ELEMENTSSTRUCTURE
Built on proven techniques
Agenda, Purpose, Objectives
Orchestrated - NOT Ad Hoc
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8A
KEY ELEMENTSPROPER SUPPORT
Documentation Support: Documentors CASE and other Automated Tools
Methodology Support
TRAINED Session Leaders
Proper facilities
Management Commitment
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9A
KEY ELEMENTSCOMMUNICATION TOOLS
Group Dynamics
Facilitation
Visual Aids
Concentrated Exchange
Team Building
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10A
DEFINED ROLES
• Separation of expertise• Brings all required parties together• Not always full time jobs• Sometimes people play more than one role• Key roles must come from business community
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11A
Ten Roles
Methodologist
Facilitator
Documentors
Business PartnerExecutive Sponsor
ParticipantsTeam Members
Coordinator
Technical Partner
Observers
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12A
THE ROLESTHE SESSION LEADER
Key to Success of Process
Neutral - Impartial
Manages the Process - Context
Facilitates
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13A
THE ROLESDOCUMENTORS
Chief Documentor: - Manages Documenting
Process - Assists Session Leader and
Documentor - Takes Backup Notes
Documentor: - Takes Notes - Uses Automated Tool
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14A
THE ROLESMETHODOLOGIS
T
Assists Session Leader and Project Manager
Helps Define the Methodology - Keeps people on track with deliverables
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15A
THE ROLESEXECUTIVE SPONSOR
Responsible for:
Purpose Scope Objectives Constraints
Of the Project.
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16A
THE ROLESTECHNICAL & BUSINESS PARTNERS
MANAGE THE PROJECTLISTENPARTICIPATEHELP PREPAREUNDERSTAND RISK
ANALYSIS
The Technical Partner knowsthe methodologies and thetechnology. The Business Partnerknows the participants and Business.
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17A
THE ROLESTEAM MEMBER
• Team Members pull together the output of numerous workshops to create the Project Deliverable.
• These people vary according to the type of work.
• Most Team Members are permanent -- some are temporary (e.g., a Methodologist).
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18A
THE ROLESPARTICIPANT
Responsible for Content
Need to Know Business
Their Decisions
Strive for Consensus
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19A
THE ROLESCOORDINATOR
• Generally a part-time role• Coordinates across numerous
projects• May be from Data
Administration, Process Improvement, or office of the President
• Helps business to set priorities• Coordinates resources• Coordinates communication
across projects
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20A
THE ROLESOBSERVER
Monitor Workshop
Watch and Listen
5 - 6 per Workshop
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21A
THREE PHASES
aa
A CyclicalProcess
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22A
THREE PHASES
PREPARATION:
WORKSHOP:
REVIEW & RESOLVE:
Concentrated environment with extensive use of visuals striving for Win-Win situations - Consensus.
Complete documentation, resolve open items and communicate with upcoming participants.
Meet with management and participants to determine objectives, estimate and plan workshops, prepare participants, develop agendas, and complete logistics.
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23A
THE FAST PHILOSOPHY
"Workshops are driven by the User-defined Deliverables - NOT Process for the sake of Process."
"Users" are both Business-Users and Project Team Users - they all have a stake in the outcome.
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24A
THE BENEFITS OF FASTAnalysts now have better, more complete
information
The information is consensus-based
Better involvement and understanding by all parties
Increased Quality and Productivity
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25A
REQUIREMENTS FORSUCCESS
Commitment from all management involved
Well-trained Facilitator trained in both facilitation and technical skills
Availability and commitment of resources
Proper Application of the concepts and structures of the process integrated with methodology and tools.
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26A
NEXT STEPS
COMMITMENT
PEOPLE
PREPARATION