Download - 2013 Benchmarking Presentation
Keith McClanahanKeith McClanahan
Facility Issues Facility Issues
(928) 213-9767(928) 213-9767
[email protected]@facilityissues.com
Benchmarking Survey Benchmarking Survey Results and TrendsResults and Trends
2013 IAMFA2013 IAMFA
Bench . mark . ing: The search for industry best practices that lead to superior performance
BenchmarkingBenchmarking
IAMFA – Prior Conference IAMFA – Prior Conference FeedbackFeedback Hot topics:
Continue/ expand hot topics discussion to provide more value
Networking time… More of it… Use lunch time for networking – not
presentations Fewer presentations with more time for
discussions…“just a few” presentations
IAMFA – Prior Conference IAMFA – Prior Conference FeedbackFeedback
Provide the final report after the conference
Design the conference to provide maximum value to the attendees
Understand reasons for cost variations
IAMFA – Steering CommitteeIAMFA – Steering CommitteeBrent Adams, Library of CongressJoe Brennan, San Francisco MOMADavid Conine, Folger Shakespeare LibraryKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustPatrick Jones, Art Institute of ChicagoGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesLinda McMillian & Jack Plumb, National Library of ScotlandJames Moisson, Harvard Art MuseumsRandy Murphy, LA County Museum of ArtRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumGreg Simmons, Architect of the CapitolTony Young, Carnegie Museums
IAMFA Steering CommitteeIAMFA Steering Committee
Major Responsibilities…
• Review and adjustment of survey questions for meaningful results
• Assistance in identifying new participants• Format and layout of report• Guidance in establishing the Benchmarking
Practices and Learning Workshop• Always looking for ways to improve & add
value
IAMFA Survey Fees:IAMFA Survey Fees:
Returning participant - $1549 (before sponsors - $1899)
Our sponsors:
Lunch: Whiting-Turner New participant - $999 Energy Survey - $499 NEW Occupancy Survey: $600
IAMFA Survey Fees:IAMFA Survey Fees:
Fee includes: On line survey Technical support Printed report On line filtered reports Benchmarking Practices and Learning
Workshop
IAMFA – ScheduleIAMFA – Schedule
IAMFA Process:IAMFA Process:
1. Develop Benchmarks & Reach Consensus
2. Enroll
IAMFA Benchmarking Process:IAMFA Benchmarking Process:
1. Define Benchmarks & Reach Consensus2. Enroll
3. Gather Data
4. Publish Comparisons
IAMFA BenchmarksIAMFA Benchmarks
2013 Report 2012 Report
Benchmarking Groups Benchmarking Groups Include…Include…
IFMA’s Utility Council Museum and Cultural Institutions (IAMFA) Facility Managers Roundtable (FMRT) Research Facilities Benchmarking Group (Labs) Outsource Providers
IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons
IAMFA BenchmarksIAMFA Benchmarks
2012 Median: $5.44
IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons
IAMFA BenchmarksIAMFA Benchmarks
2012 Median: $3.45
IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons
IAMFA BenchmarksIAMFA Benchmarks
2012 Median: $4.22
IAMFA Benchmark ComparisonsIAMFA Benchmark Comparisons
IAMFA BenchmarksIAMFA Benchmarks
2012 Median: $2.43
IAMFA BenchmarksIAMFA Benchmarks
2012 Median: $13.66
IAMFA Benchmarking Process:IAMFA Benchmarking Process:
1. Define Benchmarks & Reach Consensus2. Enroll
3. Gather Data
5. Focus on Those That Appear Better
4. Publish Comparisons
Best PracticesBest Practices
Benchmarking is more than just data collection.
The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.
Breakout GroupsBreakout Groups
1. Maintenance2. Janitorial3. Utilities4. Security
Benchmarking Factors – Breakout Benchmarking Factors – Breakout GroupsGroups
System/TechnologySystem/Technology CMMS, BAS, Cameras, Quiet Vacuums… Measurement systems
PeoplePeople Training: multi-skilled, experience,
turnover… Orientation: Bargaining unit/Contracted?
ProcessesProcesses PM programPM program Customer service expectationsCustomer service expectations SOPs (uniformity)SOPs (uniformity) Regulatory requirementsRegulatory requirements
IAMFA Benchmarking Process:IAMFA Benchmarking Process:
8. Repeat
1. Define Parameters & Reach Consensus2. Choose
Partners3. Gather
Data
5. Focus on Those That Appear Better
4. Publish Comparisons
6. Implement Ideas
7. Track
Website: http://www.FacilityIssues.com
Thank You
More Information….More Information….
