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MERCER
Overview
1. Before we begin
2. Snapshot Survey
Survey respondents
Benefits Review
Benefits Retention Tool Benefits Cost
Alternative Benefits
3. Benefits Legislative Updates
4. Benefi ts Trends
Flexible Working Arrangements
Leave
Health
Vehicles
226 May 2014
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MERCER
Before we begin
Countries covered & approaches
326 May 2014
1 Hour
5 countries
Pre-webinar snap poll
results
MercerBenefits
Survey Results
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MERCER
Snapshot Survey
Demographics
426 May 2014
776respondents
25 countries
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MERCER
Snapshot Survey
Demographics
526 May 2014
14%
26%
19%
41%
ParticipantsbyEmployeeSize ParticipantsbyIndustry
Energy4%
Manufacturing14%
Technology13%
FMCG & Retail13%
Pharmaceutical/Life Sciences
9%
Chemical8%
Financialservices
7%
Engineering4%
Others28%
1 99 employees
100 499 employees
500 1500 employees
>1500 employees
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MERCER
Snapshot Survey
How often do companies review their benefits?
626 May 2014
70%
25%
5%
Every1to3years
Every3to5years
Morethan5years
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MERCER
73%
46%
35%
32%
30%
18%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Snapshot Survey
What benefits are companies reviewing?
726 May 2014
Allowances
Carbenefits
Flexibleworking
arrangements
Leavebenefits
Health/Medicalbenefits
Training
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MERCER
Snapshot Survey
Market Focus: Indonesia
826 May 2014
19%
6%
75%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Willyouchangeyourmedical/benefits(outpatientandinpatient)duetothenewBPJS/
implementationintheupcoming2015?
No,therewillnotbeanyrevisiontoexistingmedicalbenefits
Yes,wewilldecreasethepremiumcostonemployees
Yes,therevisedcostofpremiumwillvarybyemployeelevel
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MERCER
Snapshot Survey
The Role of Benefits
926 May 2014 9
Attracting Talent
Retaining Talent
Motivating Talent
2% 2% 14% 59% 23%
3% 5% 22% 51% 19%
StronglyDisagree
StronglyDisagree StronglyAgree
StronglyAgree
StronglyDisagree StronglyAgree
3% 11% 62% 22%2%
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MERCER
Snapshot Survey
Market Focus: China
1026 May 2014
94%
51%
21%
92%
13%
39%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Benefits
Worklifebalance
Careerdevelopment
Jobrotation
Retentionbonus
Compensation
Whatdoyouthinkarethe3mosteffectivewaystoretainkeytalent?
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MERCER
Snapshot Survey
Employee Retention
1126 May 2014
CareerDevelopmentAllowances
Flexibleworkingarrangements
Leavebenefits
StartingaFamilyAllowances
Carbenefits
Flexibleworkingarrangements
FamilyBuildingFlexibleworkingarrangements
RiskInsurance
Supplementarymedicalbenefits
PreRetirementFlexibleworkingarrangements
RiskInsurance
Supplementarymedicalbenefits
Below30yearsold 30
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MERCER
Snapshot Survey
Benefits Expenditure
1226 May 2014
19%
18%
14%
24%
20%
15%
16%
24%
24%
17%
20%
18%
13%
20%
24%
45%
54%
32%
39%
42%
49%
49%
47%
24%
38%
47%
44%
55%
51%
42%
23%
24%
31%
27%
25%
27%
25%
22%
32%
29%
24%
28%
27%
21%
25%
9%
3%
16%
6%
10%
7%
7%
6%
16%
11%
6%
7%
5%
7%
5%
4%
1%
7%
3%
2%
1%
3%
2%
4%
5%
2%
3%
1%
1%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Australia
HongKong
China
India
Indonesia
Japan
Malaysia
NewZealand
Pakistan
Philippines
Singapore
SouthKorea
Taiwan
Thailand
Vietnam
0 to10% 10 to 20% 20 to 30% 30 to 40% More than 40%
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MERCER
58%
42%
39%
23%
0% 10% 20% 30% 40% 50% 60% 70%
Snapshot Survey
Cost Containment Measures
1326 May 2014
Implementingcapandlimitsonbenefitsspend
Implementingcopaymentandfrontenddeductibles
Reducingpremium
costs
through
pooling
and
group
schemes
Provisionofhealthylifestylebenefitsandwellnessprogrammes
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MERCER
Snapshot Survey
Trendy Benefits
1426 May 2014
25%
22%
16%
8%7%
6%
31%
19%
22%
4%
12%
4%
1%
23%
25%
13%
9%
5%5%
36%
18%
26%
4%
15%
5%
1%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Gym Fully stockedpantry
Game rooms Nap room Freemassages
Conciergeservices
Access tosocial
networks
No dresscode
Allowemployeesto BYOD
Karokesessions
Overseasincentive trip
Innovationdays
Unlimitedannual leave
20142013
Facilities and Services Rewards ProductivityEmployee Welfare
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MERCER
Key Legislative Changes
1526 May 2014
ChangestotheEnterpriseAnnuityplan
Revisedretirementage
IncreaseinageforfullEPFcontributions
IncreaseinCPFcontributionrates
SubsidiesforSpecialistOutpatientClinics
Changesinlaborcode
IncreaseinMPFcontributionrates
IncreasedPhilhealth
coverage
Increaseinordinaryinsurancepremiumrate
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MERCER
FLEXIBILITY & WORK LIFEHARMONY
Telecommuting, Flexible Hours
16
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MERCER
Snapshot SurveyCountry Focus: Singapore
1826 May 2014
Isthereapolicyinplaceto/reemploy
eligibleemployeeswhoreachtheageof
62?
53%
47% Yes
No
79%
21%
Yes
No
Doyouextendsimilarbenefitstoreemployed
employeesasper/fulltimeemployees?
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MERCER
FlexibilityFlexible Hours
1926 May 2014
35% 36%
53%
27%29%
49%
56% 57%
38%40%
48%
44%
67%
34%
20%
50%
79%
62%
46%
15%
35%
51%48%
28%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
CN SG IN ID VN
Chemical
HighTech
Consumer
Pharma
AllIndustries
Flexible working hours are most commonly offered in SG and IN which tends to follow the same trendas telecommuting.
Interestingly, Pharma industry leads the way in this practice.
Companies usually implement such a policy by allowing employees to vary their work schedule aroundpredetermined core working hours.
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MERCER
FlexibilityTelecommuting
2026 May 2014
38%
5%
12% 13%
17%
55%
46%
61%
28%
60%
33%
41%
38%
9%
4%
28%
50%
38%
6%
19%
37%
32%
44%
11%
25%
0%
10%
20%
30%
40%
50%
60%
70%
CN SG IN ID VN
Chemical
HighTech
Consumer
Pharma
AllIndustries
There is a notable trend of companies offering telecommuting to facilitate employees in managingpersonal commitments.
As expected, high tech companies lead the way when it comes to telecommuting.
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MERCER
LEAVE BENEFITSAnnual Leave
21
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MERCER
Leave BenefitsChina
12226 May 2014
Yearsof
Service
Entitlement
1 12
5 15
10 17
Maximum 20
Yearsof
Service
Entitlement
1 12
5 15
10 17
Maximum 20
Chemical Consumer
High Tech Pharmaceutical
Al l Industries
Yearsof
Service
Entitlement
1 10
5 15
10 16
Maximum 20
Yearsof
Service
Entitlement
1 12
5 15
10 20
Maximum 20
Yearsof
Service
Entitlement
1 12
5 15
10 19
Maximum 20
Consumergoods
companies
have lower
starting
entitlement
All industrieshave similar
maximum
entitlement
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MERCER
Leave BenefitsIndonesia
12326 May 2014
Yearsof
Service
Entitlement
1 12
5 14
10 16
Maximum 18
Yearsof
Service
Entitlement
1 12
5 12
10 18
Maximum 20
Chemical Consumer
High Tech Pharmaceutical
Al l Industries
Yearsof
Service
Entitlement
1 12
5 13
10 15
Maximum 17
Yearsof
Service
Entitlement
1 14
5 16
10 20
Maximum 20
Yearsof
Service
Entitlement
1 12
5 15
10 18
Maximum 20
Common
entitlement
when 1stjoined
High Tech has
higher
entitlement for
employees
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MERCER
Leave BenefitsSingapore
12426 May 2014
Yearsof
Service
Entitlement
1 15
5 18
10 21
Maximum 21
Yearsof
Service
Entitlement
1 15
5 18
10 21
Maximum 24
Chemical Consumer
High Tech Pharmaceutical
Al l Industries
Yearsof
Service
Entitlement
1 16
5 19
10 20
Maximum 22
Yearsof
Service
Entitlement
1 15
5 18
10 20
Maximum 20
Yearsof
Service
Entitlement
1 15
5 18
10 21
Maximum 23
Common
entitlement
when 1ststarted
Leave
entitlement
are very
industry
specific
Front-
Loading of
leave
entitlements
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MERCER
Leave BenefitsVietnam
12526 May 2014
Yearsof
Service
Entitlement
1 15
5 15
10 17
Maximum 20
Yearsof
Service
Entitlement
1 15
5 15
10 16
Maximum 20
Chemical Consumer
High Tech Pharmaceutical
Al l Industries
Yearsof
Service
Entitlement
1 15
5 15
10 16
Maximum 20
Yearsof
Service
Entitlement
1 14
5 15
10 17
Maximum 20
Yearsof
Service
Entitlement
1 15
5 16
10 17
Maximum 21
Generally,median
entitlement for
1 to 5th year is
similar
The maximum
entitlement iscapped at 20
days.
Entitlement
are fairly
similar across
industries
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MERCER
HEALTH BENEFITSOutpatient, Hospitalization
26
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MERCER
Health BenefitsChina
2726 May 2014
79%
86%
83%
75%
72%
78%
86%
82%
75%
72%
65%
70%
75%
80%
85%
90%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependents Claimsharing
79%
86%81%
75%71%
78%
86%80%
75%71%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependents Claimsharing
Outpatient Benefits
Annual LimitAll
IndustriesChemical Consumer High-Tech Pharma
Individual 10,000 10,000 20,000 10,000 10,000
Dependent 10,000 10,000 10,000 10,000 10,000
Hospital Benefits
Annual LimitAll
IndustriesChemical Consumer High-Tech Pharma
Individual 20,000 20,000 50,000 20,000 15,000
Dependent 15,000 20,000 10,000 10,000 15,000
Outpatient Benefits Hospital Benefits
There is industry differentiation in terms of dependent coverage and co-payment
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MERCER
Health BenefitsIndia
2826 May 2014
Group Mediclaim Insurance
Annual LimitAll
IndustriesChemical Consumer High-Tech Pharma
Individual 200,000 * * 250,000.00 *
Family floater 300,000.00 350,000.00 300,000.00 300,000.00 200,000.00
82%
99%96%
85%
95%
18%24%
13% 15% 16%
6%
47%
8%
15%
27%
0%
10%
20%
30%40%
50%
60%
70%
80%
90%
100%
Chemical High-Tech Consumer Pharma All Industries
Provisiontodependents PremiumSharing ClaimSharing
Across all the variousindustries, dependent
coverage is high
The use of family floater
for Group Mediclaim
Insurance is morecommon than individual
limits
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MERCER 2926 May 2014
Health BenefitsIndonesia
92% 96% 91% 94%
0%5%
0% 3% 2%
27%21% 19%
26%
19%
0%
10%
20%
30%40%
50%
60%
70%
80%
90%
100%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependents PremiumSharing ClaimSharing
96%87%
96% 91% 94%
4% 5% 2% 3% 3%9%
5% 4% 3% 6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependents PremiumSharing ClaimSharing
Outpatient Benefits
Annual LimitAll
IndustriesChemical Consumer High-Tech Pharma
Individual
(000)5,100 4,400 4,800 6,500 4,880
Dependent
(000)5,000 4,000 4,800 5,750 4,800
Family Limit
(000)8,000 11,040 7,500 12,500 6,750
Hospital Benefits
EmployeeAll
IndustriesChemical Consumer High-Tech Pharma
Room & Board 500,000 540,000 500,000 600,000 400,000
Max number of
days150 120 365 120 270
DependentAll
IndustriesChemical Consumer High-Tech Pharma
Room & Board 500,000 500,000 500,000 600,000 400,000
Max number of
days180 120 365 120 270
Outpatient Benefits Hospital Benefits
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MERCER
Health BenefitsSingapore
3026 May 2014
68%
76%
59%
82%
67%
5%10%
4%
11%7%
23%17% 15% 14%
18%
0%
10%
20%
30%40%
50%
60%
70%
80%
90%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependen ts Prem iumSharing ClaimSharing
55%
85%
63%
75%
68%
23%27% 30%
36%
21%
0%4%
7%
0%
7%
0%
10%
20%
30%40%
50%
60%
70%
80%
90%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependent s P remiumSharing ClaimSharing
Outpatient Benefits
Annual LimitAll
IndustriesChemical Consumer High-Tech Pharma
Individual 1,388 2,700 * 1,200 1,000
Dependent 700 * * 600 180
Family Limit 1,500 1,083 2,590 1,500 1,500
Hospital Benefits
(Employee)All
IndustriesChemical Consumer High-Tech Pharma
Room & Board 290 280 295 300 265
Max number of
days120 120 120 120 120
Outpatient Benefits Hospital Benefits
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MERCER
Health BenefitsVietnam
3126 May 2014
42%
55%52%
41%44%
17%
7%
0% 0%4%
0% 0% 0% 0% 2%
0%
10%
20%
30%
40%
50%
60%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodepe nde nts Pre miumSharing ClaimSharing
46%
52%56%
44% 45%
17%
7%4%
0%
5%
0% 0% 0% 0% 0%
0%
10%
20%
30%
40%
50%
60%
Chemical HighTech Consumer Pharma AllIndustries
Provisiontodependent s P remiumSharing ClaimSharing
Outpatient Benefits
Annual LimitAll
IndustriesChemical Consumer High-Tech Pharma
Individual
(000)9,175 9,000 7,500 10,359 8,420
Dependent
(000)8,440 6,315 7,000 10,500 6,215
Family Limit
(000)10,500 * * 10,359 *
Hospital Benefits
(Employee)All
IndustriesChemical Consumer High-Tech Pharma
Room & Board
(000)3,150 3,054 3,000 3,500 3,158
Max number of
days60 60 60 60 60
DependentAll
IndustriesChemical Consumer High-Tech Pharma
Room & Board
(000)3,150 2,625 3,000 5,200 3,000
Max number of
days60 60 60 60 60
Outpatient Benefits Hospital Benefits
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MERCER
VEHICLE BENEFITSCompany car, Car allowance
32
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MERCER
Snapshot SurveyCountry Focus: Malaysia
3326 May 2014
Arethereanybenefitspolicyamendments/madeinlightoftherecentpricehikefor
fuel?
5%
9%
86%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Noamendments
Incrementofexistingallowances
Newprovisionofallowances
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MERCER
Vehicle BenefitsIndia
3526 May 2014
67%
25%
55%
38% 41%
60%
24%
50%
33%36%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Chemical HighTech Consumer Pharma AllIndustries
TopM anagement M anag ement
Car allowance (Sales)Industry Head of sales
Senior Sales
Management
Sales
Management
Sales
Professional
Chemical 38,083 27,500 19,583 *
High-Tech * * * *
Consumer * * * *
Pharma * * * *
All Industr ies 34,677 24,200 16,500 12,900
80%
52%
78% 77%
66%
53%
42%
63%
54%49%
0%
10%
20%
30%40%
50%
60%
70%
80%
90%
Chemical HighTech Consumer Pharma AllIndustries
TopManag ement Management
Car allowance (Non-Sales)Industry
Head of
Organisation
Function
Heads
Senior
ManagementManagement Professionals
Chemical 48,042 31,542 30,000 19,583 *
High-Tech * * * * *
Consumer * * * * *
Pharma * * * * *
All Industr ies 53,375 36,792 25,000 19,583 17,375
Provision of Company Car (Sales) Provision of Company Car (Non-Sales)
The provision of car is prevalent across industries.
Popular car models BMW 3 and 5 Series, Ford Fiesta, Volkswagen Polo
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MERCER
Vehicle BenefitsIndonesia
3626 May 2014
Car allowance (Sales)Industry Head of sales
Senior Sales
Management
Sales
Management
Sales
Professional
Chemical 11,000,000 9,150,000 6,250,000 4,000,000
High-Tech 6,000,000 7,000,000 4,667,000 4,200,000
Consumer * 8,250,000 5,200,000 *
Pharma 8,100,000 6,175,000 5,000,000 2,000,000
All Industr ies 8,100,000 7,000,000 5,000,000 4,000,000
Car allowance (Non-Sales)Industry
Head of
Organisation
Function
Heads
Senior
ManagementManagement Professionals
Chemical 10,000,000 12,000,000 8,000,000 6,000,000 2,537,000
High-Tech 7,500,000 8,042,000 6,333,000 4,500,000 2,500,000
Consumer 9,150,000 9,333,333 7,500,000 5,300,000 3,000,000
Pharma 12,350,000 9,156,000 7,000,000 5,000,000 3,372,000
All Industr ies 10,000,000 8,833,000 7,000,000 4,900,000 3,000,000
28%
19%
39%
58%
30%
46%
14%
49%
67%
35%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Chemical HighTech Consumer Pharma AllIndustries
TopManageme nt Manage ment
60%
29%
67% 68%
57%52%
8%
32%
63%
35%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Chemical HighTech Consumer Pharma AllIndustries
TopManageme nt Manageme nt
Provision of Company Car (Sales) Provision of Company Car (Non-Sales)
There is a noticeable difference between the high tech and other industries in vehicle
benefit High Tech tends to provide in the form of allowances
Popular car brands Toyota, Honda, Nissan (models varies widely)
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MERCER
Vehicle BenefitsSingapore
3726 May 2014
Car allowance (Sales)
Industry Head of salesSenior Sales
Management
Sales
Management
Sales
Professional
Chemical * 1,500 1,500 1,000
High-Tech 2,400 1,700 1,300 1,000
Consumer * 1,800 1,250 1,000
Pharma 1,600 1,400 1,310 1,200
All Industr ies 1,917 1,500 1,200 1,000
Car allowance (Non-Sales)
IndustryHead of
Organisation
Function
Heads
Senior
ManagementManagement Professionals
Chemical 2,400 2,300 1,900 1,500 *
High-Tech 3,000 2,200 1,300 1,000 1,000
Consumer 3,500 2,800 2,000 1,400 *
Pharma 3,100 2,400 2,000 1,350 1,325
All Industr ies 3,000 2,300 1,800 1,200 900
6%
2%
5%
7%
3%
5%
0%
4%
0%
3%
0%
1%
2%
3%
4%
5%
6%
7%
8%
Chemical HighTech Consumer Pharma AllIndustries
TopManagement Management
11%
6%
33%
14%
21%
10%
3%
16%
7%
4%
0%
5%
10%15%
20%
25%
30%
35%
Chemical HighTech Consumer Pharma AllIndustries
TopManagement Management
Provision of Company Car (Sales) Provision of Company Car (Non-Sales)
Car allowance is the most common form of vehicle benefit for top management
employees
Popular Car models Mercedes-Benz (S Series, E class), Lexus ES 300, Audi (A4, A7),
BMW (5, 7 series)
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MERCER
Vehicle BenefitsVietnam
3826 May 2014
Car allowance (Sales)
Industry Head of salesSenior Sales
Management
Sales
Management
Sales
Professional
Chemical * * * *
High-Tech * * 14,295,000 *
Consumer * * * *
Pharma * * * *
All Industr ies 18,210,000 15,000,000 15,000,000 15,700,000
Car allowance (Non-Sales)
IndustryHead of
Organisation
Function
Heads
Senior
ManagementManagement Professionals
Chemical * * * * *
High-Tech * 16,426,500 12,000,000 * *
Consumer * 20,833,000 * 12,500,000 *
Pharma * 30,700,000 * * *
All Industr ies 41,754,000 21,000,000 15,000,000 15,787,000 *
42%
6%
65%
33%29%
38%
3%
40%
15% 16%
0%
10%
20%
30%
40%
50%
60%
70%
Chemical HighTech Consumer Pharma AllIndustries
TopManagement Management
75%
28%
80%
58%
52%
21%
3%
20% 23%
15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Chemical HighTech Consumer Pharma AllIndustries
TopManagement Management
Provision of Company Car (Sales) Provision of Company Car (Non-Sales)
Car provision is the typical practice for senior employees
Popular cars brands Toyota, Ford, Mercedes-Benz
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MERCER
Employer
Businessanalysis, trendsand themes
Executive
interviews &surveys
Workforceprofile andprojections
Employee
Employeesurveys
Preferenceanalysis
Engagementdata & analysis
Communicationaudit
External
Competitivepositioning
Emerging trends
Environmental
developments Projected
changes inlabour markets
Costs
Cost trends
Cost & businessperformanceprojections
Cost savingsopportunities
Riskmanagement
39
(Re)-Design Plans
Aligned to Strategy
Measure and Manage
Delivery
Communication
Administration
Financing
Prioritize
changeagenda
Develop
implementationplans
Develop
benefitsstrategy
*Analysis: The four perspectives
Communication and buy-in from global and local management
Inventory
of currentpractices
Analysis of
currentposition*
What do you do with all this information?The ideal process..
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MERCER 40
What do you do with all this information?The first step is to know where you stand..
Prevalence comparison
Considers:
Trends, Statistics
Plan design
Median and quartile comparison
Prevalence
Advantages:
See how your individual benefits
compare to the market Justify decisions about changes inplan design
Value-based comparison
Considers:
Plan design only
An apples-to-apples comparison ofbenefits plans
Advantages:
Effectively compare benefits thathave different plan designs
Justify decisions about changes inplans design for one benefit or yourbenefits offering as a whole
Identify gaps in your benefits plansfor your different employee groups
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MERCER 41
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Mercer (Singapore) Pte Ltd (1978 02499E)