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5-1
Project Management from Simple to Complex
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5-2
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Chapter 5Working with People on Projects
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5-4
Learning Objectives
• Describe emotional intelligence
• Describe personality types and tools used to describe them
• Describe the relationships between leadership styles and personality type
• Describe people skills that are necessary for negotiation and conflict resolution
• Describe how work is delegated
• Describe individual goals that are related to personality types
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5-5
Learning Objectives
• Describe the value of trust and how it relates to contracts and complex projects
• Identify four types of trust
• Describe how a project manager can build trust
• Identify three common meeting types and then describe how they differ
• Identity types of teams
• Describe the HUMM method of measuring project performance
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5-6
Learning Objectives
• Describe the importance of developing a project story
• Describe how project culture is developed and enforced
• Describe how differences in culture between stakeholders can influence the project
• Describe the role of innovation on projects
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Emotional Intelligence
• The ability to sense, understand, and effectively apply the power and acumens of emotions
• Emotional intelligence includes:
– Self-awareness
– Self-regulation
– Empathy
– Relationship management
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5-8
Personality Types
• Personality types refer to the difference among people
• Knowledge of personality types helps in understanding:
– Personal tendencies and strengths in different situations
– The contributions of various team members
– The various needs of the client
• Tool for helping people assess personality types — DISC and MBTI
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5-9
Personality Types
• DISC
– Dominance — Control, power, and assertiveness
– Influence — Social situations and communication
– Steadiness — Patience, persistence, and thoughtfulness
– Conscientiousness — Structure and organization
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5-10
Personality Types
• The Myers-Briggs Type Indicator (MBTI) identifies sixteen personality types based on four preferences derived from the questionnaire
– Extroversion (E)-Introversion (I)
– Sensing (S)-Intuition (N)
– Thinking (T)-Feeling (F)
– Judging (J)-Perceiving (P)
• There is no best type
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Leadership Styles
• A function of both the personal characteristics of the leader and the environment in which the leadership must occur
– Autocratic or democratic
– Pathfinders, problem solvers, or implementers
– Transactional or transformational
– Contingency theory
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Leadership Styles
• Match the leadership style to the complexity profile of the project
• Each project phase may require a different leadership approach
• Balance the benefit of matching the right leadership approach with the cost of disrupting the project
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Negotiation and Conflict Resolution
• All project problems are connected to skills needed by the project manager:
– Breakdown in communication — Lack of communication skills
– Uncommitted team members — Lack of team-building skills
– Role confusion — Lack of organizational skills
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Negotiation and Conflict Resolution
• The ability to listen actively
– Place yourself in the speaker’s position
– Understand the communication from the speaker’s point of view
– Listen to body language and environmental cues
– Strive not just to hear, but to understand
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Negotiation and Conflict Resolution
• The ability to negotiate effectively
– Separate people from the problem
– Focus on common interests
– Generate options that advance shared interests
– Develop results based on standard criteria
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Negotiation and Conflict Resolution
• The ability to resolve conflicts
– Avoiding
– Forcing
– Collaborating
– Compromising
– Accommodating
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5-17
Delegation
• Delegation involves:
– Understanding the knowledge, skills, and abilities needed to manage work
– Matching the team members with the right skills to do the work
• Finding the right balance of delegation is important
– Too much delegation may result in delays or increased cost to the project
– Too little may cause delays due to the lack of action or timely decisions
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Setting Individual Goals
• Individual goals can be set for:
– Improving ability to deal with projects and project phases that are not natural personality strengths
– Improving conflict resolution styles
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Trust
• It is the foundation for all relationships within a project
• It is the filter through which we screen information that is received and shared
• Contracts are not conducive to establishing a trusting project culture
– Smaller, less complex projects can operate with a legal contract
– Larger, more complex projects rely on relationships of mutual trust
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Trust
• Four kinds of trust
– Objective credibility
– Attribution of benevolence
– Nonmanipulative trust
– High cost of lying
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Trust
• Establish trust by:
– Assigning a project manager with a high trust reputation
– Allowing for informal communication
– Establishing a high cost of lying
– Communicating the expectation of honesty
– Creating an atmosphere of trust
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Common Meeting Types
• Action item meetings develop a common understanding of:
– Short-term priorities of the project
– Individual roles
– Expectations for specific activities
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Common Meeting Types
• Management meetings are oriented toward:
– Developing plans
– Tracking progress of existing plans
– Making adjustments to plans in response to new information
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Common Meeting Types
• Leadership meetings are used to:
– Reflect on the project
– Explore the larger issues of the project
– Back away from the day-to-day problem solving
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5-25
Types of Teams
• Functional teams
– Team approach related to the project functions
• Cross-functional teams
– Address issues and work processes that include two or more functional teams
• Problem-solving teams
– Address specific issues that arise during the life of the project
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Qualitative Assessment of Project Performance
• The Humm Factor
– A survey that is developed during the early phases of the project
– Qualitative responses are converted to a score from 1 to 10
– The survey is distributed depending on the complexity profile of the project
– Responses are tracked by individual and by total project
– The project team looks for trends that indicate an issue may be emerging
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Developing a Project Story
• A project story:
– Is a short explanation given by project members when asked about the project
– Often expresses important aspects of the project
– Can create a positive picture of the project or one that is less appealing
• Creation of the project story is an active process
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Developing a Project Story
• Advantages of a positive project story:
– Invites people and helps with the recruitment of talent to the project
– Helps when services are needed from functional departments within the company
– Helps in developing management support for the project
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Project Culture
• The shared norms, beliefs, values, and assumptions of the project team
• Culture is developed through the communication of:
– The priority
– The given status
– The alignment of official and operational rules
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Culture of Stakeholders
• Project management must cope with cultural differences of project stakeholders
• Aspects of cultural difference that can affect a project:
– Communications
– Negotiations
– Decision making
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Innovation on Projects
• Innovation on projects is influenced by the nature of the project
• It is a creative process that requires both fun and focus
• Innovation is important to develop methods of:
– Lowering costs
– Shortening the schedule